Finding the right help desk team can sometimes feel like searching for a needle in a haystack. Luckily, in Colombia, there are plenty of skilled pros ready to jump in and make life easier for your business. Whether you’re a fast-growing startup or an established company trying to keep support running smoothly, these teams don’t just answer questions - they bring experience, reliability, and a real knack for keeping customers happy. Here’s a closer look at some of the top help desk staffing companies helping businesses stay responsive and efficient.

1. NeoWork

At NeoWork, we work with companies to provide help desk and support staff that integrate seamlessly into existing teams. We focus on creating flexible solutions, whether a business needs a single virtual assistant or a full support department. Our teams are built carefully, selecting just 3.2% of candidates we interview, which helps us maintain a high standard of skill and fit. Over time, our approach has contributed to an industry-leading 91% annualized teammate retention rate, allowing our clients to rely on continuity and experience in their support operations.

We structure our teams to adapt as business needs change. This means we can scale up or down depending on workload, and our processes are designed to keep communication clear and responsibilities well-defined. The goal is to make day-to-day support manageable for our clients while giving our staff a clear framework to deliver consistent results.

Key Highlights:

• Flexible staffing solutions for help desk and support teams
• Staff selected from top 3.2% of candidates
• Industry-leading 91% annualized teammate retention rate
• Long-term integration with client teams
• Scalable operations to match changing business needs

Services:

• Customer support and help desk operations
• Virtual assistant support for administrative tasks
• Workforce management and quality assurance
• Reporting and operational oversight
• Technical support coordination

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. OrigenBPO

OrigenBPO provides staffing and back-office support designed to integrate with a company’s existing operations. They handle a range of customer service and help desk functions, from Tier 1 to Tier 3 support, helping clients manage inquiries about products, orders, and services. Their teams also cover appointment setting, confirmation, and insurance verification for industries such as healthcare and automotive, ensuring that daily operations stay organized and responsive.

Their approach combines multichannel communication with structured processes, so clients can rely on consistent support across phone, email, and chat. By maintaining flexible staffing and clear workflows, OrigenBPO helps companies keep their users and customers informed while reducing the burden on internal teams. This structure allows them to adapt to different industries and types of customer needs without overcomplicating operations.

Key Highlights:

• Multichannel customer service and help desk support
• Tier 1 to Tier 3 support for users and clients
• Appointment setting and confirmation for medical and other industries
• Order tracking and product FAQ support
• Flexible staffing to match client operations

Services:

• Help desk and technical support
• Customer service (inbound and outbound)
• Collections management for financial services
• Appointment setting and insurance verification
• Order status and product information support

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

3. Rootstack

Rootstack provides teams of IT professionals who integrate directly with a company’s existing workflows. Their staff augmentation and managed team services are structured to fit specific project needs, allowing businesses to expand their technical capacity without adjusting internal processes. They focus on creating a smooth collaboration with clients, making sure developers and engineers understand the project goals and can work efficiently within the established system.

The company also offers support for software development, automation, and digital solutions that touch multiple aspects of a business. By combining technical expertise with flexible team models, they help organizations maintain continuity in operations and respond to changing demands. Their staff are trained to align with client expectations, which makes it easier to manage complex projects while keeping development cycles organized and predictable.

Key Highlights:

• IT staff augmentation and managed teams
• Integration with client workflows and processes
• Support for web, mobile, and automation projects
• Flexible team structures tailored to project needs
• Collaboration focused on operational continuity

Services:

• IT staff augmentation
• Managed development teams
• Software development and custom solutions
• Automation and process optimization
• Web and mobile application development
• Cybersecurity and digital infrastructure support

Contact Information:

• Website: rootstack.com
• E-mail: support@rootstack.com
• Facebook: www.facebook.com/rootstack
• Twitter: x.com/rootstack
• LinkedIn: www.linkedin.com/company/rootstack
• Instagram: www.instagram.com/rootstack
• Address: Cl. 26, Las Palmas Ave. #38 - 26, Medellín, Antioquia Bio 26 Building, Tower 3 10th Floor, Office 8
• Phone: + 57 44310559

4. Solvo

Solvo provides remote staffing solutions that integrate with a company’s existing operations. They focus on sourcing, screening, hiring, and training nearshore professionals to fill various business roles, including help desk and customer support positions. Their approach emphasizes creating a workforce that can step into a client’s processes quickly and efficiently, reducing the burden on internal teams while keeping workflows organized.

They also provide tools and processes to support daily tasks, such as appointment management, password resets, and order look-ups, which helps staff maintain consistency and speed in their responses. By combining people and technology, Solvo aims to support clients in handling operational demands across multiple industries, ensuring teams can respond to users and customers without unnecessary complexity.

Key Highlights:

• Remote staffing for help desk and support roles
• Nearshore recruitment and onboarding processes
• Integration with client workflows and systems
• Support for multiple operational tasks and industries
• Tools and processes to streamline daily work

Services:

• Help desk and customer support
• Talent sourcing, screening, and hiring
• Onboarding and training of staff
• Operational support for tasks like appointments and order tracking
• Workforce solutions for industries including accounting, healthcare, logistics, and sales

Contact Information:

• Website: solvoglobal.com
• E-mail: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546

5. TEAM International

TEAM International provides comprehensive IT and customer support services with a focus on integrating digital solutions into client operations. Their teams work across various industries, offering support that spans software development, cloud management, data services, and AI-driven process optimization. Help desk and customer support are part of a broader suite of managed services that allow clients to address technical and operational issues promptly, ensuring business continuity and responsiveness.

They use structured delivery approaches that include dedicated squads and managed teams, which integrate directly with client workflows. This setup allows help desk staff to provide consistent, on-demand support across multiple channels, supporting internal teams and end users. By combining technical expertise with flexible engagement models, TEAM International contributes to a client’s ability to handle complex IT challenges and maintain smooth operational support.

Key Highlights:

• Managed help desk and customer support services
• Dedicated squads integrated with client teams
• IT infrastructure and cloud management
• AI and data-driven process support
• Solutions tailored to various industries

Services:

• Help desk and customer support
• Custom software development and QA
• Cloud architecture and management
• Data analytics and information security
• AI/ML process automation and workflow optimization

Contact Information:

• Website: www.teaminternational.com
• E-mail: sales@teaminternational.com
• Facebook: www.facebook.com/teamintl
• Twitter: x.com/team_intl
• LinkedIn: www.linkedin.com/company/team-international
• Instagram: www.instagram.com/teamintl.global
• Address: 1145 TownPark Avenue Suite 2201 Lake Mary, FL 32746

6. Linked2U

Linked2U is all about helping businesses stay on top of customer service, sales, and lead generation. Their teams are comfortable jumping into phone calls, emails, chats, or even social media interactions. Basically, wherever your customers reach out, Linked2U is ready. Their help desk staff don’t just answer questions - they assist with order management, account handling, troubleshooting, and more, making life easier for both your team and your customers.

What’s cool is that they really tailor their teams and processes to each client. They make sure staff know your systems and workflows so things run smoothly. By blending well-trained people with smart tech, Linked2U helps keep support consistent and efficient, so you can focus on bigger-picture goals.

Key Highlights:

• Multichannel customer support coverage
• Industry-specific staffing and workflow adaptation
• Integration of sales and lead generation teams
• Support for internal teams and end users
• Technology-assisted operational efficiency

Services:

• Customer service and help desk support
• Sales support and account management
• Lead generation and outreach
• Consultation and process optimization
• Multichannel communication handling

Contact Information:

• Website: www.linked2u.co
• LinkedIn: www.linkedin.com/company/linked2u-bpo
• Address: Cra. 53 #68 - 57, CC Gran Centro Barranquilla , Colombia

7. Altycom

Altycom operates as a BPO in Colombia with a focus on connecting businesses and customers through both commercial and technological channels. They manage client interactions across multiple touchpoints, including call centers, in-person sales, and online channels. Their approach emphasizes adapting solutions to client needs, offering a workforce trained in customer interaction and equipped to handle diverse operational processes. This includes everything from managing appointments and surveys to telemarketing and sales activities.

The company also supports back-office operations, ensuring inventory control, product activation, and documentation management are handled efficiently. Their systems integrate automated channels and trained agents to provide continuous, secure, and organized support. This setup allows businesses to streamline both front-end customer engagement and behind-the-scenes administrative tasks, providing a structured framework for managing interactions and operational workflows.

Key Highlights:

• Nationwide presence in Colombia
• Multi-channel customer interaction (online, in-person, call center)
• Focus on process quality and workforce training
• Integrated and automated operational infrastructure
• 24/7 information support and security

Services:

• Customer service and call center operations
• Telemarketing and telesales
• Appointment scheduling and survey management
• Back-office support (inventory, product activation, reporting)
• Field sales with geolocation and productivity tools

Contact Information:

• Website: altycom.com
• Address: Bogotá D.C. Carrera 22 # 166 -12
• Phone: (571) 311 5142507

8. CloudTask

CloudTask focuses on providing flexible support for businesses through outsourced teams and technology-driven solutions. They structure their help desk and customer support staff to integrate with client operations, aiming to handle routine and complex inquiries efficiently. Their approach emphasizes remote collaboration, allowing clients to scale support resources according to their needs while keeping processes aligned with internal workflows.

Their teams often work alongside client systems to ensure consistent communication and task management. They place attention on training and tools that help staff resolve issues quickly and track outcomes, which contributes to smoother customer interactions. The model supports businesses that need both high-volume handling and specialized attention for certain customer queries.

Key Highlights:

• Remote and flexible staffing solutions
• Integration with client systems and workflows
• Emphasis on training and productivity tracking
• Scalable support teams for various business sizes
• Use of technology to streamline help desk operations

Services:

• Customer support
• Technical help desk
• Onboarding and training of support staff
• Workflow integration assistance
• Analytics and reporting for service performance

Contact Information:

• Website: cloudtask.com

9. Contact Center Grupo

Contact Center Grupo operates as a BPO with a focus on managing and optimizing communication between businesses and their clients. Their teams are structured to handle inquiries across multiple channels, blending human agents with automated solutions to maintain smooth interactions. Based in Bogotá, they emphasize streamlining operations so that customer questions are resolved efficiently, while still accommodating more complex or specialized requests.

They also integrate data analytics and digital tools into their workflows, allowing staff to track interactions and adjust processes in real time. Their multilingual capabilities add flexibility for companies operating in diverse markets, and their approach balances automation with human oversight to ensure communications remain clear and responsive. The combination of experience and technology supports consistent help desk operations across different industries.

Key Highlights:

• Omnichannel communication capabilities
• Integration of AI and data analytics
• Multilingual support including English, Italian, and French
• Focus on efficiency and first-call resolution

Services:

• Contact center operations
• Automation of customer interactions
• Omnichannel support
• Data-driven insights for service optimization
• Process streamlining and workflow management

Contact Information:

• Website: www.ccgrupo.com.co
• E-mail: info@ccgrupo.com.co
• Facebook: www.facebook.com/CONTACTCENTERGROUP
• Instagram: www.instagram.com/contact_center_grupo
• Address: Cra. 21 #164-39, Bogotá
• Phone: (601) 7443732

10. Dyalogo

Dyalogo has been working in Colombia for nearly 20 years, helping businesses handle call center and help desk operations across a bunch of industries. They focus on really getting what their clients need, mixing skilled staff with smart tech to keep support running smoothly. It’s not just about answering calls - they also bring in project management, software development, and communication services to make sure everything lines up with a client’s goals.

They’re serious about doing things the right way, too. Dyalogo follows international standards for quality and information security, which helps their teams handle even complex help desk tasks efficiently. Whether it’s technical support, customer questions, or integrating with other business processes, they’ve got systems in place to keep things organized. Over the years, they’ve learned how to continually improve their approach so clients get consistent, reliable support day after day.

Key Highlights:

• Certified for quality and information security standards
• Focus on aligning operations with client objectives
• Expertise in diverse industry sectors

Services:

• Outsourced help desk and call center support
• Software development for contact center operations
• IP telephony solutions
• Digital communication channels including WhatsApp
• Staff training and process optimization

Contact Information:

• Website: www.dyalogo.com
• Facebook: www.facebook.com/dyalogo
• Twitter: x.com/dyalogo
• Address: Calle 163a No 19a 95  Piso 3 Bogotá - Colombia
• Phone: +573330333390

Conclusion

When you look at the landscape of help desk staff companies in Colombia, what stands out is the mix of experience, technology, and adaptability. Each company approaches support a little differently - some focus on integrating advanced tools, others on customizing teams to fit client needs - but they all share the goal of keeping operations running smoothly and customers connected. It’s not just about answering calls or tickets; it’s about building systems and teams that can adapt when things don’t go exactly as planned.

What’s interesting is how these companies balance efficiency with human interaction. Behind every automated process or AI-assisted workflow, there’s a team thinking about how to make the experience better for the end user. In practice, that often means quicker resolutions, fewer miscommunications, and a more seamless way for businesses to manage their customer support. Taken together, they show that help desk services in Colombia aren’t just functional - they’re evolving to meet the real, day-to-day challenges that companies face.

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