Insurance providers handle a steady flow of administrative work behind the scenes. Policy processing, claims support, underwriting assistance, document management, data entry, customer service, and compliance-related tasks all require time and resources to manage effectively. As insurance operations grow, many organizations look for external partners that can help support these functions while allowing internal teams to focus on core business activities.

The Philippines has become a well-established destination for business process outsourcing, including insurance support services. The country offers a large workforce with experience in customer service, administrative operations, finance, healthcare, and insurance-related processes. In this list, we'll look at 14 insurance back office outsourcing companies in the Philippines, covering their services, areas of expertise, and the types of insurance operations they support.

1. NeoWork

At NeoWork, we are a staffing and operations company that supports businesses through outsourced teams and operational services. Our work covers customer experience, virtual assistant support, technical services, AI training, creative services, and workflow support. While we work with organizations across multiple industries, our service model can also support insurance companies that need assistance with administrative processes, customer interactions, documentation management, and other back-office functions.

We provide both individual professionals and managed teams depending on operational requirements. Our services can be integrated into existing workflows and scaled as business needs change. Our company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate. Our service portfolio combines staffing support with managed operational services, allowing companies to outsource specific functions or build dedicated remote teams.

Key Highlights:

• Provides outsourced staffing and operational support for businesses across multiple industries
• Offers both individual professionals and fully managed remote teams based on client requirements
• Supports customer-facing activities as well as administrative and back-office functions
• Delivers workforce management, quality assurance, and reporting as part of managed service engagements
• Works with companies that need flexible team structures and scalable operational support

Services:

• Insurance back office outsourcing
• Insurance claims processing
• Claims support
• Insurance verification support
• Data entry support
• Document control
• Compliance documentation
• Customer support

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Archipelago BPO

Archipelago BPO provides outsourcing services through dedicated teams based in the Philippines. For insurance organizations, they support functions such as underwriting, claims processing, policy administration, and general insurance operations. Their services are designed for companies that want additional operational capacity while maintaining established internal processes.

Their approach includes identifying client requirements, sourcing professionals, integrating outsourced staff into existing workflows, and providing ongoing quality oversight. In addition to insurance outsourcing, they also support organizations in sectors such as finance, healthcare, hospitality, technology, ecommerce, and customer service.

Key Highlights:

• Provides insurance outsourcing services through dedicated teams located in the Philippines
• Supports underwriting, claims processing, policy administration, and insurance operations functions
• Integrates outsourced professionals into existing business workflows and operational processes
• Offers ongoing quality monitoring, reporting, and team management support
• Serves insurance organizations as well as companies in healthcare, finance, technology, and other industries
• Uses a structured process for recruitment, onboarding, and team integration

Services:

• Underwriting support
• Claims processing
• Policy administration
• Insurance operations support
• Back-office administration
• Customer support
• Accounting and finance support
• Administrative support services

Contact Information:

• Website: archipelagobpo.com
• Email: contact@archipelagobpo.com
• Phone: +44 113 868 3069​
• LinkedIn: www.linkedin.com/company/archipelago-bpo
• Facebook: www.facebook.com/people/Archipelago-BPO/61566595081038
• Instagram: www.instagram.com/archipelagobpo
• Address: Ayala Triangle Gardens Tower 2, Paseo De Roxas, Makati, Philippines, 1209

3. Magellan Solutions

Magellan Solutions is a business process outsourcing company that provides insurance support services alongside a broader portfolio of customer service and back-office solutions. Their insurance outsourcing offering focuses on administrative and operational functions that insurance companies commonly manage internally, including customer support, claims processing, and policy administration.

Beyond insurance operations, they also provide document processing, data management, virtual assistant services, and contact center support. Their service model is built around helping organizations manage routine operational workloads while maintaining established workflows and service processes. The company states that it maintains information security and compliance standards through certifications such as ISO 27001 and HIPAA.

Key Highlights:

• Delivers insurance-focused business process outsourcing and administrative support services
• Assists insurance companies with customer support, claims processing, and policy administration activities
• Provides additional back-office, document processing, and data management capabilities
• Supports both customer-facing insurance functions and internal operational processes
• Maintains information security and compliance certifications, including ISO 27001 and HIPAA
• Offers insurance outsourcing services alongside broader contact center and business support solutions

Services:

• Customer support
• Claims processing
• Policy administration
• Back-office services
• Data management
• Document processing
• Virtual assistant services
• Call center services
• Accounts payable services
• Accounts receivable services

Contact Information:

• Website: www.magellan-solutions.com
• E-mail: hello@magellan-solutions.com
• Instagram: www.instagram.com/magellansolutions
• Facebook: www.facebook.com/MagellanSolutionsOutsourcingInc
• LinkedIn: www.linkedin.com/company/magellan-solutions-outsourcing-inc
• Address: Centris Cyberpod 5, Quezon City, Philippines
• Phone: +1 650 204 3191

4. Logix BPO

Logix BPO provides outsourcing services for businesses that need support across customer service, administration, and operational functions. Their insurance outsourcing offering is designed to support a range of insurance activities, including customer inquiries, policy administration, and ongoing client support. The company works with businesses that want to build dedicated offshore teams in the Philippines while maintaining direct oversight of day-to-day operations.

Their model combines recruitment, onboarding, and team management with ongoing operational support. For insurance organizations, this can include handling customer communications through multiple channels, assisting with policy-related processes, and supporting administrative workloads. The company also highlights compliance and security standards as part of its outsourcing framework.

Key Highlights:

• Provides dedicated offshore staffing solutions for insurance and other business sectors
• Supports customer service, policy administration, and insurance-related operational tasks
• Offers recruitment, onboarding, and team management as part of its outsourcing model
• Delivers multichannel support through phone, email, and chat channels
• Maintains compliance with various security and data protection standards
• Allows businesses to retain direct control over outsourced team operations

Services:

• Insurance customer support
• Policy administration support
• Inbound customer service
• Email support
• Chat support
• Recruitment and onboarding
• Team management
• Back-office administration
• Remote staffing services

Contact Information:

• Website: logixbpo.com
• Email: hello@logixbpo.com
• LinkedIn: www.linkedin.com/company/logixbpo
• Facebook: www.facebook.com/logixbpo
• Instagram: www.instagram.com/logixbpo
• Address: 18th Floor, 1Nito Tower, 7F Archbishop Reyes Ave., Lahug, Cebu City, Philippines
• Phone: +44 115 654 7288

5. KDCI Outsourcing

KDCI Outsourcing provides insurance back-office services through offshore teams based in the Philippines. Their insurance support offering focuses on operational functions that insurance companies often manage internally, including claims administration, policy processing, compliance support, and data management. They work with insurance providers and related organizations that need additional resources for handling day-to-day back-office workloads.

Their approach includes understanding business requirements, recruiting insurance-focused professionals, and integrating offshore staff into existing systems and workflows. The company supports a variety of insurance-related roles and also provides outsourcing services across administrative support, finance, customer service, technology, and other business functions.

Key Highlights:

• Provides insurance back-office outsourcing services through offshore teams in the Philippines
• Supports claims processing, policy administration, compliance, and data management activities
• Recruits and manages insurance professionals based on client requirements
• Integrates outsourced staff into existing operational workflows and systems
• Supports insurance organizations with scalable staffing arrangements
• Works with a range of insurance software platforms and business tools

Services:

• Insurance claims processing
• Policy administration
• Claims management support
• Data management
• Policy processing
• Compliance support
• Insurance underwriting support
• Insurance sales support
• Back-office administration

Contact Information:

• Website: www.kdci.co
• Email: info@kdci.co  
• Phone: +1 213 460 4240
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• Linkedin: www.linkedin.com/company/key-discovery-consulting-inc
• Facebook: www.facebook.com/kdci.official.page
• Instagram: www.instagram.com/kdci_outsourcing

6. Outsourced

Outsourced is an offshore staffing company that helps businesses build dedicated teams in the Philippines across a variety of industries and functions. Within the insurance sector, they support organizations looking to outsource insurance claims processing and related administrative activities. Their services are aimed at companies that need additional capacity to manage claims workloads while maintaining internal focus on broader business priorities.

They recruit full-time professionals who work as dedicated team members for client organizations. Insurance-related roles mentioned by the company include claims officers, claims specialists, claims assessors, insurance processors, and insurance support personnel. In addition to insurance support, they provide staffing solutions across finance, customer service, administration, healthcare, technology, and other professional disciplines.

Key Highlights:

• Provides offshore staffing solutions for insurance claims processing and administrative support
• Recruits dedicated professionals who work exclusively for client organizations
• Supports a variety of insurance claims and policy-related roles
• Helps companies build offshore teams in the Philippines across multiple business functions
• Serves organizations in insurance, finance, customer service, healthcare, and technology sectors
• Offers recruitment, onboarding, and workforce management support

Services:

• Insurance claims processing
• Claims administration support
• Insurance claims assessment support
• Insurance sales support
• Customer service support
• Administrative support
• Finance and accounting support
• Offshore staffing services
• Dedicated team recruitment

Contact Information:

• Website: outsourced.ph
• E-mail: contact@outsourced.ph
• Phone: +61 2 8073 4162
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers
• Address: 18th Floor, UnionBank Square, Eastwood City, Cyber Park, Quezon City, Philippines

7. Outsource Philippines

Outsource Philippines provides back-office outsourcing services for businesses that need help with routine administrative work. Their services cover data entry, accounting, bookkeeping, payroll processing, and other support tasks that can sit behind daily operations. For insurance-related work, their back-office model can support documentation, billing support, records management, and claims-related admin tasks.

They work with clients through a structured process that includes project assessment, resource preparation, onboarding, and project kickoff. The company also serves several industries, including finance, healthcare, retail, ecommerce, logistics, IT, and property management. Their back-office services are mainly useful for companies that need steady administrative support without building every role in-house.

Key Highlights:

• Provides back-office outsourcing services for administrative and operational business tasks
• Supports data entry, accounting, bookkeeping, payroll processing, and records-related work
• Works with industries that often need structured back-office support, including finance and healthcare
• Uses a process that covers project assessment, resource preparation, onboarding, and project kickoff
• Helps companies move routine internal tasks to outsourced teams in the Philippines
• Can support insurance-related admin work such as documentation, billing support, and records management

Services:

• Back-office outsourcing
• Data entry
• Accounting support
• Bookkeeping
• Payroll processing
• Administrative support
• Records management
• Billing support
• Claims documentation support

Contact Information:

• Website: outsource-philippines.com
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• Instagram: www.instagram.com/outsource.philippines
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• Phone: +632-8868-0096

8. MicroSourcing

MicroSourcing helps companies build offshore and nearshore teams that work as part of the client’s wider organization. Their services cover dedicated staffing, managed operations, recruitment, HR support, facilities, IT, compliance, and team infrastructure. For insurance companies, their banking, financial services, and insurance focus makes them relevant for back-office, customer support, and operational roles.

Their model gives clients control over team direction while MicroSourcing handles the employment and operational setup behind the scenes. They support teams in the Philippines and Colombia and work with businesses that need scalable staffing without setting up their own local entity. Their compliance framework includes ISO-certified systems, secure infrastructure, and standards connected to data protection and quality management.

Key Highlights:

• Builds dedicated offshore teams for companies that need added operational capacity
• Supports banking, financial services, insurance, healthcare, professional services, retail, and other sectors
• Handles recruitment, HR, facilities, IT, compliance, and infrastructure for offshore teams
• Allows clients to manage team performance while MicroSourcing manages the employment setup
• Provides delivery support through locations in the Philippines and Colombia
• Maintains compliance standards connected to information security, quality management, HIPAA, and PCI-DSS

Services:

• Offshore team building
• Back-office support
• Insurance operations support
• Customer support staffing
• Finance and accounting support
• Recruitment support
• HR and payroll support
• IT and infrastructure support
• Compliance support
• Global capability center support

Contact Information:

• Website: www.microsourcing.com
• Phone: +63 2 34371000
• Facebook: www.facebook.com/MicroSourcing
• Instagram: www.instagram.com/microsourcing
• Linkedin: www.linkedin.com/company/microsourcing

9. Connext Global

Connext Global provides offshore staffing and outsourcing support for companies that need dedicated teams across different business functions. Their insurance back-office outsourcing service focuses on trained professionals who can support claims processing, underwriting, policy administration, data entry, quality assurance, customer service, and team supervision. This makes their service relevant for insurance companies that need help with daily process-heavy work.

They help clients build custom support teams and provide services such as recruiting, employer of record support, co-management, facilities, IT security, and equipment. Connext operates across several countries, including the Philippines, Colombia, Mexico, and India. Their insurance back-office page also describes roles that can support claims review, claims records, policy checks, and communication with insurance companies, healthcare providers, or customers.

Key Highlights:

• Provides insurance back-office outsourcing through dedicated offshore professionals
• Supports claims processing, underwriting, policy administration, data entry, and quality assurance roles
• Helps companies build custom teams for insurance and other operational functions
• Offers recruiting, employer of record support, co-management, facilities, IT security, and equipment
• Operates across several offshore and nearshore locations, including the Philippines
• Can support insurance teams with process work, records maintenance, claims communication, and workflow coordination

Services:

• Insurance claims processing
• Underwriting support
• Policy administration
• Customer service support
• Data entry
• Quality assurance
• Back-office support
• Insurance process specialist support
• Team lead and supervisor support
• Offshore staffing

Contact Information:

• Website: connextglobal.com
• Address: 5th Floor and 8th Floor Entec 1 Building, Teresa Avenue, Nepo Complex Santo Rosario, Angeles City, Philippines 2009
• Phone: +1 (808) 468-6733
• Facebook: www.facebook.com/ConnextGlobal
• LinkedIn: www.linkedin.com/company/connext-global-solutions
• Instagram: www.instagram.com/connextglobal
• Twitter: x.com/connextglobal

10. SupportZebra

SupportZebra provides back-office outsourcing services through teams based in the Philippines. Their offering focuses on operational and administrative work that businesses handle behind the scenes, including data entry, billing support, claims-related tasks, reporting, order processing, and document management. The company works with organizations across multiple industries, including insurance, healthcare, fintech, ecommerce, telecommunications, and professional services.

Their back-office teams support structured workflows that often require accuracy, documentation management, and ongoing process monitoring. For insurance organizations, this can include policy data entry, claim document handling, insurance verification, and record cross-checking. The company also places emphasis on security and compliance standards as part of its operational framework.

Key Highlights:

• Provides back-office outsourcing services through dedicated teams in the Philippines
• Supports administrative, reporting, billing, and documentation-related business processes
• Works with insurance, healthcare, fintech, ecommerce, and professional service organizations
• Handles insurance-related functions such as policy data management and claim document processing
• Supports businesses with structured workflows that require accuracy and process consistency
• Maintains compliance and data security standards through certified operational frameworks

Services:

• Data entry and quality assurance
• Claims processing support
• Insurance verification
• Billing operations support
• Invoice reconciliation
• Order processing support
• Ticket triage and tagging
• Knowledge base management
• Report generation
• Administrative support

Contact Information:

• Website: supportzebra.com
• Instagram: www.instagram.com/supportzebra
• Twitter: x.com/supportzebraph
• Facebook: www.facebook.com/SupportZebraPH
• LinkedIn: www.linkedin.com/company/supportzebraph
• Address: G/F Claro M. Recto Avenue, Barangay 26, Cagayan de Oro City, Misamis Oriental 9000, Philippines
• Phone: +63 917 700 7656
• Email: contact@supportzebra.com

11. TP

TP provides back-office support services as part of its broader customer experience and business operations portfolio. Their approach combines operational support, process management, automation, analytics, and industry-specific expertise to help organizations manage complex workflows. The company works across a wide range of sectors, including banking, financial services, healthcare, retail, and other regulated industries.

Their back-office services cover areas such as finance and accounting support, fraud and risk monitoring, data management, content moderation, and industry-specific operational processes. For insurance companies, these capabilities can support policy administration, claims handling, compliance-related tasks, data processing, and workflow management. The company also integrates automation and AI technologies into many of its operational services.

Key Highlights:

• Provides back-office support services across multiple industries and business functions
• Supports finance, accounting, fraud monitoring, data management, and operational processes
• Combines human support teams with automation and AI-driven workflow tools
• Works with businesses in regulated industries that require structured process management
• Focuses on connecting front-office and back-office operations through integrated service models
• Supports compliance, operational accuracy, and workflow optimization initiatives

Services:

• Back-office operations support
• Finance and accounting outsourcing
• Data management
• Content moderation
• Risk and fraud monitoring
• Human resources support
• Compliance-related process support
• Industry-specific operational services
• Analytics and reporting support
• AI-enabled workflow support

Contact Information:

• Website: www.tp.com
• Linkedin: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

12. Concentrix

Concentrix provides insurance-focused operational and customer support services for organizations operating in the insurance sector. Their insurance offering covers several functions that support the policy lifecycle, including customer acquisition support, policy administration, claims management, fraud monitoring, compliance processes, and customer service operations. The company combines operational services with technology, analytics, and automation tools to support insurance workflows.

Their insurance teams work with insurers that need support across both customer-facing and back-office functions. The company also focuses on helping organizations manage regulatory requirements, claims administration processes, risk-related activities, and customer interactions. Alongside insurance services, Concentrix delivers technology, analytics, digital operations, and business support services across multiple industries.

Key Highlights:

• Provides insurance-focused operational and back-office support services
• Supports policy administration, claims management, compliance, and fraud-related processes
• Combines insurance operations with analytics, automation, and technology services
• Works with insurers across different stages of the customer and policy lifecycle
• Supports both customer-facing and administrative insurance functions
• Offers business services across insurance, healthcare, retail, technology, and financial sectors

Services:

• Policy support
• Claims management
• Fraud monitoring support
• Compliance support
• Customer service operations
• Customer acquisition support
• Data and analytics services
• Digital operations
• Insurance workflow support
• Technology-enabled business services

Contact Information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Linkedin: www.linkedin.com/company/concentrix

13. Select VoiceCom

Select VoiceCom provides outsourcing services for insurance agencies and insurance-related businesses through teams based in the Philippines. Their insurance outsourcing offering focuses on administrative and customer support functions that often require significant time and resources to manage internally. The company works with organizations across different insurance segments, including life, health, property, casualty, liability, and auto insurance.

Their teams support a variety of operational tasks that help keep insurance processes moving efficiently. These functions include claims handling, customer service, billing support, forms processing, policy verification, and data management. In addition to insurance outsourcing, the company also provides contact center, technical support, AI-related, and back-office services for businesses in other industries.

Key Highlights:

• Provides insurance outsourcing services for agencies and insurance-related organizations
• Supports both customer-facing and administrative insurance functions
• Works with businesses across life, health, property, casualty, liability, and auto insurance segments
• Assists with claims processing, policy administration, customer support, and data management activities
• Delivers services through offshore teams located in the Philippines
• Offers back-office, contact center, technical support, and AI-related business services

Services:

• Claims processing
• Customer service support
• Billing support
• Forms processing
• Appointment setting
• Data management
• Policy verification and validation
• Policy change notifications
• Complaint management
• Back-office support

Contact Information:

• Website: selectvoicecom.com
• Email: info@selectvoicecom.com
• Address: 2F, Al Fresco, Felcris Centrale Mall, Quimpo Boulevard, Poblacion District, Davao City, Davao del Sur, Philippines 8000
• Facebook: www.facebook.com/selectvoicecomph
• LinkedIn: www.linkedin.com/company/select-voicecom
• Instagram: www.instagram.com/selectvoicecomph
• Phone: +61 1300 762 912

14. Connected Workforce

Connected Workforce helps businesses build remote teams in the Philippines across finance, insurance, accounting, and administrative functions. Their finance and insurance outsourcing services are designed for organizations that need support with claims processing, policy administration, underwriting assistance, client service, billing, and compliance-related tasks. They work with insurance agencies, brokerages, financial advisory firms, accounting practices, and other professional service organizations.

Their model focuses on recruiting, screening, and placing professionals who can integrate into existing workflows. The company also manages payroll, contracts, and administrative processes while clients oversee daily operations. Alongside insurance support roles, they provide staffing solutions for accounting, bookkeeping, lending, reporting, and customer-facing positions.

Key Highlights:

• Provides remote staffing solutions for finance and insurance organizations
• Supports insurance agencies, brokerages, claims companies, and financial service providers
• Recruits professionals for both back-office and client-facing insurance roles
• Assists with hiring, payroll administration, contracts, and compliance processes
• Supports organizations that require policy administration, claims processing, and underwriting assistance
• Builds dedicated remote teams that integrate into existing business operations

Services:

• Claims processing support
• Policy administration
• Underwriting assistance
• Client service support
• Billing and commission support
• Insurance virtual assistants
• Renewal coordination
• Compliance and reporting support
• Bookkeeping and accounting support
• Payroll processing support

Contact Information:

• Website: connectedwork-force.com
• Email: contact@connectedwork-force.com
• Facebook: www.facebook.com/ConnectedWorkforce
• Twitter: x.com/Connected_WF
• LinkedIn: www.linkedin.com/company/connected-work-force
• Instagram: www.instagram.com/connectedworkforce
• Phone: 480 297-0838

Conclusion

Insurance companies deal with a steady stream of administrative work that often goes unnoticed until it starts slowing things down. Claims processing, policy administration, customer support, document handling, data entry, and compliance-related tasks all require time, attention, and the right people to manage them. As workloads grow, many insurers look for ways to maintain efficiency without expanding every function internally.

The Philippines continues to be a popular destination for insurance back-office outsourcing because of its large talent pool, established outsourcing industry, and experience supporting international businesses. The companies featured in this list take different approaches, with some focusing on dedicated staffing, others providing managed teams, and some offering broader business process outsourcing services. The right choice depends on the type of support needed, the complexity of internal processes, and how closely an organization wants outsourced teams to integrate with existing operations.

Rather than looking for a one-size-fits-all provider, it often makes more sense to compare services, team structures, industry experience, and operational models. A company focused on claims processing may have different strengths than one specializing in policy administration or customer support. Taking the time to evaluate those differences can help insurance organizations find a partner that fits their workflow, priorities, and long-term plans.