nsurance claims processing outsourcing has become a strategic approach for insurers looking to improve operational efficiency, reduce administrative workloads, and enhance the policyholder experience. By delegating claims intake, verification, adjudication, and customer support to specialized external teams, insurance organizations can speed up processing times, reduce errors, and scale more effectively without expanding internal staffing.

Colombia has emerged as one of the most competitive destinations for insurance claims outsourcing, driven by its highly skilled bilingual workforce, strong service culture, and time zone alignment with North American markets. Colombian outsourcing providers offer end-to-end claims support-from data entry and document management to customer engagement and compliance-helping insurers streamline workflows, maintain accuracy, and operate with greater flexibility and cost efficiency.

1. NeoWork

At NeoWork, we provide insurance claims processing outsourcing services that help insurers, brokers, and TPAs streamline operations and manage claims more efficiently across Colombia. We integrate trained claims specialists directly into our clients’ workflows to support key processes such as claims intake, documentation review, policyholder communication, adjudication support, and back-office administration. By aligning with each client’s procedures and compliance standards, we help reduce processing times, improve accuracy, and maintain consistent service quality during both steady volumes and peak demand periods.

We focus heavily on talent quality, retention, and operational continuity. We accept only 3.2% of applicants into our talent pool, ensuring that every specialist meets strong performance and communication standards. Our people-first culture and ongoing training programs support a 91% annualized retention rate - significantly higher than typical industry averages. Along with dedicated claims processors, we also offer fully managed operational teams and support functions such as QA monitoring, reporting, and performance optimization. This allows our clients to stay focused on strategic priorities while we handle day-to-day claims workflow execution.

Key Highlights:

• Insurance claims processing outsourcing and administrative support delivered from Colombia.
• 91% retention rate and a selective 3.2% acceptance process for talent.
• Seamless integration with client workflows, platforms, and compliance standards.
• Scalable teams designed to support both steady-state and surge claim volumes.
• Bilingual (English/Spanish) teams for U.S. and LATAM insurance markets.

Services:

• Claims intake and data capture
• Documentation review and validation
• Policyholder and provider communication
• Claims adjudication support
• Back-office administrative processing
• Quality assurance and workflow reporting
• Fully managed claims support teams

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Connect2BPO

Connect2BPO delivers business process outsourcing from Colombia with a mix of contact center operations, workforce solutions, and campaign support. The service catalog covers lead generation, customer service, recruitment process outsourcing, payroll outsourcing, sales operations, digital marketing, and employer of record. For insurers, these functions translate into claims intake support, policyholder assistance, document handling, and steady back office execution that keeps queues clear and service levels consistent.

The operating model emphasizes bringing the right talent and practical tools together under a managed framework. For insurance claims programs, that can include structured workflows for first notice of loss, data capture from omnichannel sources, validation checkpoints, and handoffs to carrier systems. Connect2BPO’s workspace and staffing options add flexibility for seasonal spikes or new product launches without reshaping internal teams.

Key Highlights:

• Colombian BPO footprint with contact center and back office coverage
• Blended staffing, employer of record, and workspace options
• Service mix suitable for claims intake, inquiry handling, and document processing
• Structured workflows aligned to client systems and rules
• Commercial model oriented to balancing quality and cost

Services:

• Claims intake and first notice of loss support
• Policyholder and broker customer service across phone, chat, and email
• Document indexing, verification, and data entry into carrier platforms
• Status updates, follow ups, and appointment coordination
• Recruitment process outsourcing for claims support roles
• Payroll outsourcing and workforce administration for dedicated teams

Contact Information:

• Website: connect2bpo.com
• LinkedIn: www.linkedin.com/company/connect2bpo
• Address: Calle 77 #59-35 Office 1403. Barranquilla, Colombia            
• Phone Number: +57 304 2079575 
• Facebook: www.facebook.com/C2BPO
• Instagram: www.instagram.com/c2bpo
• Email: info@connect2bpo.com

3. Outsourcing S.A.S BIC

Outsourcing S.A.S BIC provides end to end BPO solutions across people, processes, and channels, with operations and sites in Colombia and service lines built for both front and back office. The portfolio centers on managing human capital, infrastructure, and interactions, supported by technology that speeds routine tasks and improves consistency. For insurance environments, that combination fits claim communications, queue management, and case progression where steady cadence matters.

Solutions follow the customer lifecycle, from first contact to resolution, and can be delivered by phone, digital channels, or in person when needed. For claims programs, that means clear routing for intake, guided scripts for accuracy, and integration points to client systems for status changes and documentation. The approach favors practical execution, measurable checkpoints, and channel strategies that reduce friction for policyholders.

Key Highlights:

• Multi site Colombian presence with defined service lines for front and back office
• Technology enabled processes tailored to customer lifecycle needs
• Channel coverage across phone, digital, and on site interactions
• Operational focus on standardization, speed, and control
• Experience aligning staffing, process, and tooling for enterprise programs

Services:

• Claims contact center for intake, status, and follow ups
• Digital case updates, notifications, and self service guidance
• Back office processing for forms, images, and supporting evidence
• Provider and vendor coordination for estimates and appointments
• Quality monitoring, knowledge base upkeep, and script management
• Workforce management and performance reporting

Contact Information:

• Website: outsourcing.com.co
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Phone Number: (+57) 3202197086
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic
• Email: mercadeo@outsourcing.com.co

4. ProfitLine

ProfitLine delivers business process outsourcing across commercial, logistics, finance, and administrative functions, supported by documented processes and a technology platform. The organization focuses on transforming operations with standard methods and continuous improvement. In an insurance context, this orientation maps well to claims back office tasks requiring accurate data movement, reconciliation, and auditable workflows.

Service delivery is built around practical outcomes rather than showy features. For claims teams, that can include controlled data entry from incoming documents, payable processing tied to claim events, recovery support for collections, and routine communications that keep cases aligned with policy terms. The operating style favors predictable throughput, clear ownership of tasks, and transparent reporting.

Key Highlights:

• BPO provider with emphasis on finance, administration, and logistics processes
• Method driven operations with quality controls and documented procedures
• Technology platform supporting repeatable, auditable tasks
• Orientation toward measurable improvements in cycle time and accuracy
• Regional presence that supports nearshore collaboration

Services:

• Claims back office processing and data validation
• Accounts payable tasks related to claim disbursements
• Collections and recovery support connected to subrogation or reimbursements
• Document capture, indexing, and archiving for claim files
• Case status communications and routine correspondence
• Operational reporting and workload management

Contact Information:

• Website: profitline.com.co
• LinkedIn: www.linkedin.com/company/profitline-ltda
• Address: Carrera 13A No 90-18 Piso 5 Bogotá
• Facebook: www.facebook.com/ProfitlineBPO
• Twitter: x.com/ProfitlineBpo
• Instagram: www.instagram.com/profitlinebpo
• Email: info@profitline.com.co

5. Solsync

Solsync delivers staffing and managed teams for functions that support claims operations. The offering centers on recruiting, hiring, and training personnel for roles like client support, data entry, invoicing, and collections. With insurance listed among its focus industries, the company positions teams to handle claim intake tasks, validate documentation, and route cases while maintaining steady communication with policyholders and partners.

The operating model is straightforward. Solsync runs a staged process from an initial needs discussion to candidate testing, selection, onboarding, and day to day supervision. That structure helps claims programs stand up consistent front line support and back office throughput without building internal recruiting pipelines. The result is a practical way to scale routine claims work and keep queues moving.

Key Highlights:

• Talent acquisition, onboarding, and ongoing supervision handled as a service
• Coverage for support roles tied to claim intake and back office workflows
• Simple, staged setup from profile definition to team launch
• Data entry, billing, and collections capabilities relevant to claims cycles
• Industry focus includes insurance alongside health, technology, and logistics

Services:

• Claims intake and customer support across phone, chat, and email
• Data entry for forms, images, and case notes
• Invoicing and billing activities aligned to claim payments
• Collections follow up where policy or recovery workflows require it
• Virtual assistant support for adjusters and claims teams
• Remote recruiting to build dedicated claims support pools

Contact Information:

• Website: solsync.co
• LinkedIn: www.linkedin.com/company/solsyncco
• Address: Cra. 51 #49-31, Villa Paula, Itagüi
• Phone Number: +57 300 6199936
• Instagram: www.instagram.com/solsync.co
• Email: info@solsync.co

6. Auxis

Auxis provides consulting and nearshore outsourcing across business operations, finance, IT, and digital transformation, with delivery and support hubs in Colombia. For claims environments, that mix enables contact center coverage, back office processing, and targeted automation such as intelligent document processing and workflow orchestration. The approach blends process design with managed services, giving claims programs structure and scale.

Capabilities span shared services setup, finance activities tied to disbursements, and technology enablement for routine case work. Auxis emphasizes modernization using practical tooling and standard operating procedures. For carriers, that can translate into clearer intake flows, cleaner data capture, and automation that reduces manual touch points across the claim lifecycle.

Key Highlights:

• Nearshore operations in Latin America with Colombian hubs
• Business operations, finance, IT, and automation under one provider
• Shared services experience applicable to claims back office
• Focus on process standardization and measurable execution
• Materials and case studies covering outsourcing and modernization topics

Services:

• Claims contact handling and case status support
• Document capture and intelligent document processing for claims files
• Accounts payable activities linked to claim settlements
• Workflow design, reporting, and performance management
• Automation development for routine claim tasks
• Knowledge base upkeep and quality monitoring

Contact Information:

• Website: www.auxis.com
• LinkedIn: www.linkedin.com/company/auxis
• Address: Edificio Bancolombia Caribe Calle 1A #24-16 Barranquilla, Colombia
• Phone Number: (+57) 601 580 1473
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis

7. PwC Colombia

PwC Colombia delivers a broad portfolio that includes outsourcing, business consulting, risk, legal, and tax. In an insurance claims context, the outsourcing and advisory mix can support controllership activities around claims payments, policy compliance checks, and risk controls across key steps in the process. The firm’s emphasis on combining expertise with technology fits programs that need governance as much as volume handling.

Offerings and publications cover topics relevant to operating models and regulatory expectations in Colombia. For claims operations, that can mean structured procedures, documentation standards, and embedded controls that keep financial and legal obligations aligned. The profile suits organizations that want external stewardship around process quality while maintaining their own core claims decision making.

Key Highlights:

• Outsourcing included within a wider set of advisory and risk services
• Focus on combining professional expertise with technology enablement
• Materials addressing compliance, operating models, and market context
• Capability to formalize procedures and controls around claims
• Presence and brand with coverage across multiple service lines

Services:

• Managed back office support for claims related finance tasks
• Policy and regulatory alignment for claims processes
• Risk and controls design for payments, recoveries, and records
• Legal and tax guidance connected to claims settlements and suppliers
• Process documentation, audits, and remediation plans
• Analytics and reporting frameworks for operational oversight

Contact Information:

• Website: www.pwc.com
• LinkedIn: www.linkedin.com/company/pwc-colombia
• Facebook: www.facebook.com/pwccolombia
• Instagram: www.instagram.com/pwc_colombia

8. Dyalogo

Dyalogo provides contact center outsourcing built around call center technology, IP telephony, WhatsApp integration, and managed operations. The company positions outsourcing teams to handle inbound and outbound interactions, route cases, and keep ticket flows organized. For insurance claims, Dyalogo sets up guided communication paths for intake, documentation requests, and status updates, using tools that fit remote and on site work.

Service delivery combines software, channel setup, and trained agents under one operating playbook. Dyalogo highlights project management practices and quality standards from the software side, then applies those practices to daily operations. In a claims environment, that structure supports first notice of loss, follow ups for missing items, and coordinated handoffs to carrier systems without adding extra steps for adjusters.

Key Highlights:

• Contact center outsourcing with phone, IP telephony, and WhatsApp
• Software and operations delivered under one framework
• Process focus on setup, supervision, and continuous improvement
• Remote friendly tooling suited to distributed claims teams
• Experience deploying call center programs across sectors

Services:

• Claims intake and first notice of loss handling
• Policyholder support by phone, chat, and messaging
• Document requests, reminders, and evidence capture
• Case routing, ticketing, and escalation management
• Knowledge base configuration and script upkeep
• Performance monitoring and QA reviews

Contact Information:

• Website: www.dyalogo.com
• Address: Calle 163A No. 19A-95, Piso 3, Bogotá, Colombia.
• Phone Number: + 3330333390
• Facebook: www.facebook.com/dyalogo
• Twitter: x.com/dyalogo

9. Contact Box BPO

Contact Box BPO runs contact center and marketing BPO programs with a practical focus on appointment setting, virtual assistance, and digital engagement. Operations cover phone campaigns, educational outreach, and support for small teams that need structured scheduling and steady follow through. For insurance claims, Contact Box BPO aligns these capabilities to intake calls, callback scheduling, and simple follow ups that keep cases moving.

The delivery approach is straightforward. Contact Box BPO assembles a compact team, sets clear outcomes, and builds the daily rhythm around those outcomes. In claims workflows, that can translate into consistent availability for policyholders, organized reminders for missing documents, and simple progress updates that reduce repeat calls.

Key Highlights:

• Contact center programs tailored for appointment setting and support
• Digital engagement options to supplement phone coverage
• Compact team model with clear outcome tracking
• Operating cadence designed for steady case progression
• Setup suited to small and mid sized claims volumes

Services:

• Claims intake calls and callback scheduling
• Virtual assistant support for adjusters and desk examiners
• Document collection outreach and basic verification
• Status updates via phone, email, or messaging
• Calendar coordination for inspections and vendor visits
• Call logging, dispositioning, and simple reporting

Contact Information:

• Website: www.contactboxbpo.com
• LinkedIn: www.linkedin.com/company/contact-box-bpo
• Address: C. 50 #51-24, La Candelaria, Medellín, La Candelaria, Medellín
• Phone Number: +57 314 7348181
• Facebook: www.facebook.com/contactboxbpo
• Instagram: www.instagram.com/contactboxbpo

10. Connext

Connext provides custom offshore and nearshore staffing with employer of record, secure facilities, and co management support. The model centers on custom recruiting, structured onboarding, and ongoing supervision using standardized HR, IT security, and compliance practices. With a location footprint that includes Colombia, Connext enables dedicated claims support teams without the need to build a local entity.

Capabilities span customer service, back office processing, finance support, and IT enablement, delivered under a managed operating framework. For insurance claims, Connext assembles teams for intake, data entry, document handling, and case updates, while also providing workflow discipline, access controls, and audit friendly processes that align with carrier requirements.

Key Highlights:

• Nearshore staffing in Colombia with employer of record coverage
• Custom recruiting and fast team stand up for claims roles
• Secure office environments and IT controls for protected data
• Co management model to coordinate HR and daily operations
• Playbooks that support consistent, auditable workflows

Services:

• Claims intake, policyholder support, and queue management
• Document indexing, data entry, and basic validation
• Accounts payable tasks tied to claim settlements
• Contractor to employee transitions for long term teams
• Facilities, equipment, and access management for secure work
• Reporting, SLA tracking, and operational governance

Contact and Social Media Information:

• Website: connextglobal.com
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Twitter/X: x.com/connextph

11. Solvo

Solvo delivers remote staffing and process management services that combine nearshore talent with AI-powered tools. The company recruits, hires, and trains professionals to fill business support roles across multiple functions, allowing organizations to scale without expanding internal infrastructure. For insurance claims programs, Solvo’s structure enables dedicated support teams for tasks such as data entry, claims verification, and policyholder communication, all managed under consistent quality and compliance standards.

The platform integrates workforce solutions with digital tools that automate repetitive steps. AI-assisted systems handle activities like appointment scheduling, order lookups, and data reconciliation-functions easily adapted to claims processing environments. This combination of people and technology allows insurance teams to offload routine work, maintain accuracy, and focus more on decision-driven tasks that require human review.

Key Highlights:

• Nearshore staffing combined with AI-enabled business tools
• Full-cycle workforce management, from sourcing to training
• Scalable structure suitable for claims intake and back office tasks
• Emphasis on cost efficiency, productivity, and reduced turnover
• Industry coverage that includes insurance, logistics, and finance

Services:

• Claims data entry and record maintenance
• Appointment coordination and call scheduling for adjusters or clients
• Payment and reconciliation support for claim settlements
• Customer service and inquiry handling via remote agents
• Automated workflows for document processing and validation
• Recruitment, onboarding, and training for dedicated claims teams

Contact and Social Media Information:

• Website: solvoglobal.com
• Phone: +1 (833) 413-1546
• Email: sales@solvoglobal.com
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• LinkedIn: www.linkedin.com/company/solvo-global
• Facebook: www.facebook.com/hiresolvohr
• Instagram: www.instagram.com/solvo_global
• Twitter/X: x.com/globalsolvo

Conclusion

Insurance claims processing outsourcing in Colombia reflects a combination of flexibility, technology adoption, and specialized workforce management. Service providers across the country offer support that ranges from direct policyholder communication and customer service to structured back-office processing, documentation review, and automated workflow management. Many operations also incorporate bilingual capabilities and digital tools that help streamline claims handling in both regional and international insurance markets.

Together, these capabilities demonstrate how claims workflows can transition from manual, paper-driven processes to coordinated, technology-assisted systems. By leveraging trained teams, standardized procedures, and secure data platforms, Colombian outsourcing providers help insurers reduce administrative burdens, maintain accuracy, manage operational costs, and deliver consistent experience across the claims lifecycle - without expanding internal resources or infrastructure.