Claims processing is not “just back office.” It is deadlines, documents, checks, follow-ups, and a long chain of small decisions that either speeds a payout up or drags a case into endless back-and-forth. India has become a major market for insurance claims processing outsourcing, largely because teams can scale operations without breaking existing workflows.

The outlook for this service line is strong. Pressure on turnaround time and data quality keeps rising, and claim volumes rarely behave politely - calm one week, chaotic the next. That is why vendor selection matters in this segment: clear procedures, disciplined data handling, careful exception work, and steady communication make a real difference. This article reviews the best companies in insurance claims processing outsourcing in India, each with a distinct delivery style and operating model.

1. NeoWork

At NeoWork, we work as a staffing and operations partner for teams that need to scale without turning hiring into a full-time sport. Sometimes that means one extra teammate who just takes work off someone’s plate. Sometimes it’s an entire function with its own QA habits and reporting rhythm. We cover customer experience roles, virtual assistants, technical services, AI training work, and even “MVP” stop-gap teams for manual workflows that are waiting to be automated. It’s a broad toolkit, but it’s built around the same idea - plug into existing tools and routines without making everything feel foreign.

Insurance claims processing outsourcing is one of the places where our model fits in a very down-to-earth way. Claims work is messy by nature. Intake arrives in different formats, documents come in late, and one missing piece can stall a file. We support claims teams with the operational steps that keep cases moving: claim setup, document review, data capture, policyholder communication, and the back-office follow-ups that quietly determine turnaround time. And yes, we provide insurance claims processing outsourcing in India, with customers using that support to handle queues and keep day-to-day claims work steady when volumes spike or internal capacity gets tight. Not dramatic. Just practical.

Two numbers tend to explain why our model holds up over time: the team retention rate sits around 91% on an annualized basis, and hiring is selective, with roughly 3.2% of interviewed candidates moving forward. In day-to-day claims operations, that combination shows up as stability and fewer “reset weeks” spent retraining someone new. It is easier to keep quality consistent when the same people stay on the workflow.

Key Highlights: 

• Selective hiring approach with a small share of interviewed candidates moving forward
• Two engagement styles - individual contributors or managed teams with QA and reporting
• Customer experience and back-office operations support that can sit alongside claims work
• Claims processing support available in India with active customer workflows in that lane

Services: 

• Insurance claims processing support in India for intake, case setup, and routing
• Documentation review and claim packet preparation with structured checks
• Policyholder communication support tied to claim status and next-step guidance
• Back-office administration for adjudication support, follow-ups, and queue management

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Invensis

Invensis works as a back-office outsourcing provider with a clear lane in insurance claims processing, where accuracy and consistency matter more than big promises. The work sits in the details - capturing claim data, checking documents, validating fields, and keeping each case moving through review without turning into a backlog. A lot of the day-to-day is operational: intake, data entry, verification, and handoffs between steps that can break when the process is messy. Short version: fewer avoidable errors. Another practical angle is support around exceptions, where a claim needs extra checking, correction, or follow-up before it can be resolved.

What They Do Well:

• Claims data entry with structured validation
• Document handling for claim packets and supporting records
• Process support for adjudication steps and exception routing

Core Offerings:

• Insurance claims intake and data capture
• Claim verification and document checks
• Adjudication support and exception handling
• Appeals and follow-up coordination

Contact Information:

• Website: www.invensis.net
• E-mail: sales@invensis.net
• Facebook: www.facebook.com/invensis
• Twitter: x.com/Invensis
• LinkedIn: www.linkedin.com/company/invensis
• Address: #1321, Sarakki Extension 15th Cross, 100 Feet Ring Road, JP Nagar 2nd Phase, Marenahalli, Bangalore - 560 078
• Phone: +91 80 2659 5899

3. Tammina Insurance Services

Tammina Insurance Services is built around insurance operations support, with claims work sitting near the center of that toolkit. The focus is practical: keep claims moving, keep documentation readable, and reduce the kind of small inconsistencies that later turn into delays. Some tasks are simple. Some are not. And that mix is exactly where a dedicated claims support team can help, especially when volumes jump or staff time disappears into admin work.

Claims processing here leans into day-to-day execution - organizing claim information, helping with review steps, and handling the repetitive follow-ups that clog a desk. There is also a broader operational layer around insurance BPO, so claims support does not have to live in isolation from related back-office workflows. It feels more like a system than a one-off service. Quietly useful, when it is done right.

Standout Qualities:

• Insurance operations coverage with claims as a core workflow
• Support for both routine claim tasks and more exception-heavy cases
• Process handling designed to reduce handoff confusion
• Back-office support that fits into ongoing agency or carrier routines

Services Cover:

• Claims management support for intake and ongoing handling
• Claim documentation preparation and organization
• Follow-ups, status tracking, and coordination across steps
• Operational support tied to insurance back-office workloads

Contact Information:

• Website: www.tamminais.com
• E-mail: info@tamminais.com
• Facebook: www.facebook.com/techtamminainsurance
• Twitter: x.com/techtamminais
• LinkedIn: www.linkedin.com/company/tech-tammina-insurance
• Instagram: www.instagram.com/techtamminainsurance
• Phone: +91-891-2555-200

4. WNS

WNS operates as a large-scale business process services provider, and insurance claims management is one of the areas where the work gets very process-heavy, very fast. Claims support here is positioned as end-to-end handling, meaning the workflow can stretch from first notice through review, routing, and settlement support. It is less about a single task and more about keeping the full chain from slipping. That matters when claims queues start piling up.

A noticeable part of the approach is the mix of domain process work with automation and workflow tools that support adjudication and exception scenarios. Not everything can be automated. Still, having rules, audits, and structured checks changes the feel of claims operations. Fewer manual loops. Less guesswork.

The claims portfolio also connects to analytics and operational reporting, which can be useful when a team needs visibility into turnaround time, leakage, or repeat error patterns. Small signals add up. A rejected claim here, a missing field there, and suddenly the month looks different. This kind of support is designed to catch those issues earlier, before the volume becomes the problem.

Why People Choose Them:

• Claims management coverage across multiple stages of the claim lifecycle
• Process design that supports both straight-through flow and exceptions
• Automation tools that assist adjudication and rule-based checks

What They Offer:

• End-to-end insurance claims processing support
• Adjudication assistance and exception management workflows
• Fraud checks, audits, and quality review steps
• Claims reporting and operational insights for process control

Contact:

• Website: www.wns.com
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• LinkedIn: www.linkedin.com/company/wns-global-services
• Instagram: www.instagram.com/wnsvibe
• Address: Plant No. 10/11, Gate No. 4,Godrej & Boyce Complex, Pirojshanagar, Vikhroli (West), Mumbai – 400 079, India
• Phone: +91 22 6826 2100

5. Cogneesol

Cogneesol provides insurance back-office support with a strong emphasis on claims processing outsourcing, where the real work is often repetitive, document-heavy, and easy to derail. Claims intake can start with FNOL and case setup, then move into checks like liability review, adjustment support, and settlement steps. Some files are clean. Some are not. The offering also stretches into parts of the claims lifecycle such as subrogation, litigation support, supplier coordination, and fraud-related checks, depending on how the workflow is structured. It reads like a practical operations menu built for keeping claims queues from turning into a mess.

What Makes Them Stand Out:

• Claims setup support from FNOL through case creation and routing
• Coverage for liability review, adjustment steps, and settlement handling
• Process support for subrogation, litigation tasks, and supplier coordination
• Fraud-focused checks and structured claim review routines

What They Offer:

• First notice intake and claim setup support
• Liability assessment assistance and adjustment workflow help
• Settlement processing support and claim follow-up coordination
• Subrogation and litigation administration support

Contact Information:

• Website: www.cogneesol.com
• E-mail: info@cogneesol.com
• Twitter: x.com/cogneesol
• LinkedIn: www.linkedin.com/company/cogneesol
• Address: D 253, Phase 8A Industrial Area, Sector 75, SAS Nagar, Punjab 160055, INDIA (Mohali)
• Phone: +91 172 666 1000

6. Infosys

Infosys works across insurance operations and technology delivery, and claims processing outsourcing shows up as part of a larger insurance BPO footprint. The claims side tends to combine execution work with process redesign, so teams can handle intake, validation, and downstream steps without relying on ad-hoc manual fixes. Some insurers want speed. Others want predictability. In practice, claims operations usually need both, plus a way to handle exceptions without breaking the whole chain.

Claims work also connects to broader modernization efforts - automation, analytics, and platform-driven workflows that shape how claims are filed, reviewed, and tracked. Not every claim fits a neat template, so rule sets and control points matter. Another angle is support around claims systems and migrations, where process consistency is the real risk reducer. Small operational decisions add up fast here, especially once volumes spike.

Why They’re Worth A Look:

• Insurance BPO coverage that includes claims operations and connected workflows
• Digital and analytics layers used to support claims control and visibility
• Structured process models for standard claims and exception-heavy cases

Services Include:

• Claims intake, validation, and operational processing support
• Claims workflow design, controls, and process improvement support
• Automation-assisted claim handling and exception routing support
• Claims reporting, performance tracking, and operational analytics

Contact:

• Website: www.infosys.com
• Facebook: www.facebook.com/Infosys
• Twitter: x.com/Infosys
• LinkedIn: www.linkedin.com/company/infosys
• Address: Plot No. 44/97 A, 3rd cross, Electronic City, Hosur Road, Bengaluru - 560 100
• Phone: +91 80 2852 0261

7. Flatworld Solutions

Flatworld Solutions offers insurance and claims support services that lean into the operational side of the job - intake, review steps, documentation, and the constant back-and-forth that slows files down. Claims processing outsourcing here is presented as structured handling, where each claim is logged, checked, and moved forward in a predictable sequence. That sounds basic. It is not. Consistency is what keeps downstream teams from constantly cleaning up mistakes.

A separate piece is claims administration support, which tends to cover the “middle” of the workflow - evaluating incoming information, preparing claim packets, and coordinating settlement-related steps. Some clients need help with volume. Others need help with accuracy. Usually it is both, just on different days.

There is also a healthcare angle with medical insurance claims processing, where compliance and documentation rules shape how claims are prepared and submitted. That part naturally pushes attention to form completeness, denial reduction habits, and clean supporting records. It’s the kind of work where one missing field can waste an afternoon. Nobody enjoys that.

What They Focus On:

• Claims processing support built around repeatable steps and careful data handling
• Claims administration coverage from documentation through settlement support
• Healthcare claims workflows with attention to documentation and compliance needs
• Insurance back-office services that connect claims to related operational tasks

Services Cover:

• Insurance claim intake, data capture, and claim file setup
• Claims administration support including documentation and settlement coordination
• Medical insurance claims processing support and form preparation
• Quality checks, follow-ups, and exception handling for claim workflows

Contact Information:

• Website: www.flatworldsolutions.com
• E-mail: info@flatworldsolutions.com
• Facebook: www.facebook.com/p/Flatworld-Solutions-100083043685200
• Twitter: x.com/flatworldsols
• LinkedIn: www.linkedin.com/company/flatworld-solutions
• Instagram: www.instagram.com/flatworldsolutions
• Address: No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043, India
• Phone: 800-514-7456

8. iShore Business Solutions

iShore Business Solutions sits in that practical space between technology delivery and day-to-day operations support for insurers. A big part of the work is the unglamorous stuff that makes claims move - intake, document handling, data validation, and the handoffs that keep a file from stalling. Claims support shows up alongside policy administration tasks like renewals and endorsements, plus customer-facing service when a claimant has questions and wants an answer that makes sense. The operating style leans on process controls and secure handling of sensitive records, which matters when claims involve medical bills, repair estimates, and identity documents. Some workflows can be tightened with automation like OCR and rules-based checks, so routine fields get captured consistently instead of being retyped three times by three people. Quiet, methodical work. That is the point.

Standout Qualities:

• Claims support tied to policy servicing and customer communications
• Structured back-office workflows for high-volume records and forms
• Data validation and reporting habits that fit audit-heavy environments

Core Offerings:

• Insurance claims intake support and document preparation
• Data extraction and validation from claim forms and attachments
• Policy servicing tasks that touch claims status and customer updates
• KYC and compliance checks connected to claim and policy workflows

Contact:

• Website: www.ishorebusinesssolutions.com
• E-mail: office@ishorebusinesssolutions.com
• Facebook: www.facebook.com/ishoresoftwaresolutions
• Twitter: x.com/ishoresoftware
• LinkedIn: www.linkedin.com/company/ishore-software-solutions
• Address: H-133, Sector 63, Noida, Uttar Pradesh 201301, India
• Phone: +91 852 793 6709

9. NexGen Data Entry

NexGen Data Entry is built around high-volume information work, especially where accuracy is the whole game. In insurance workflows, that tends to mean claim forms, supporting documents, and the repetitive fields that still need to land cleanly in a system. Short deadlines. Lots of pages. No room for sloppy formatting.

A noticeable focus is insurance claim data entry and related processing tasks, including verification and validation steps that keep obvious issues from sliding downstream. There is also a conversion angle - turning paper or scanned claim forms into structured digital files, in whatever layout a client’s system expects. It is not the flashy side of claims operations, but it is the side that prevents rework later.

What They Do Well:

• Insurance claim form entry with attention to field-level accuracy
• Flexible output formats for system uploads and internal workflows
• Verification and validation steps to reduce avoidable corrections
• Form and document handling that scales with volume swings

Services Include:

• Insurance claim data entry for medical and general lines
• Claim form processing with checks for completeness and consistency
• Data conversion from scanned documents into structured files
• Payment and reimbursement support data preparation

Contact Information:

• Website: nexgendataentry.com
• E-mail: support@nexgendataentry.com
• Facebook: www.facebook.com/Nexgendataentry
• Twitter: x.com/nexgendataentry
• LinkedIn: www.linkedin.com/company/nexgen-data-entry-services
• Instagram: www.instagram.com/nexgendataentryindia
• Address: SDF 17, IInd Floor, Cochin Special Economic Zone, Kakkanad - Kochi,
• Kerala - 682 037, India
• Phone: +91-9188400384

10. Wipro

Wipro runs insurance operations at a scale where claims work is split into smaller, manageable blocks - and then stitched back together with process design and technology. Claims processing is treated as both an operations problem and a systems problem. Some days it is intake and routing. Other days it is fixing the bottlenecks nobody wanted to own.

In property and casualty operations support, claims processing appears alongside policy issuance, renewals, cancellations, payment issuance, and subrogation administration. That mix matters because claims rarely live alone - they touch billing, policy status, customer communication, and partner channels. The approach often leans on automation tools like RPA, analytics, and AI to reduce manual steps without turning the workflow into a black box.

One specific angle is digital FNOL, aimed at faster, more paperless claim submission and early-stage assessment using mobile and AI-supported analysis. The idea is simple: speed up reporting, improve incoming triage, and reduce end-to-end processing costs by getting cleaner information earlier. No magic. Just fewer delays.

Why People Choose Them:

• Claims operations blended with platform and process modernization work
• Support for connected steps like payment issuance and subrogation handling
• Use of automation and analytics to reduce manual claims effort

Service Areas:

• Claims processing support across intake, assessment, and resolution steps
• Policy servicing work that intersects with claims and customer updates
• Automation for document handling, task routing, and routine checks
• Digital FNOL and claims assessment support using mobile and analytics

Contact Information:

• Website: www.wipro.com
• E-mail: info@wipro.com
• Facebook: www.facebook.com/WiproLimited
• LinkedIn: www.linkedin.com/company/wipro
• Instagram: www.instagram.com/wiprolimited
• Address: Doddakannelli, Sarjapur Road Bengaluru - 560 035, India
• Phone: +91 (80) 46827999

11. Data Outsourcing India

Data Outsourcing India positions itself as a data services provider where insurance claims processing is treated like a structured production line, not a vague “we can help” promise. The work centers on claims data entry, extraction, indexing, and verification, with a lot of attention on turning messy paperwork into clean electronic records that can be searched and reused. It covers different claim types across common insurance lines, and the service list leans heavily into form-heavy workflows like UB-04, CMS-1500, and dental claim formats. There is also a practical layer around validation and document checks, so obvious mismatches get caught before a file bounces back and wastes time. On top of that, the offering includes maintenance and cleansing tasks that keep claim datasets from slowly rotting over time. It feels like a “handle the volume without losing the plot” setup - steady, procedural, and built for queues.

What They’re Good At:

• Claims data entry and structured form processing for common claim formats
• Document digitization, indexing, and conversion into searchable electronic files
• Validation routines that catch missing fields, duplicates, and mismatched details
• Claims record maintenance, archiving, and controlled data handling

Service Areas:

• Insurance claims form entry and medical billing data capture
• Claim document verification and data validation checks
• Indexing, extraction, and archiving of claims records
• Ongoing data cleansing and claims dataset maintenance

Contact:

• Website: www.dataoutsourcingindia.com
• E-mail: info@dataoutsourcingindia.com
• Facebook: www.facebook.com/dataoutsourcing.india
• Twitter: x.com/DOINDIA
• LinkedIn: www.linkedin.com/company/data-outsourcing-india
• Address: T-2, 3rd Floor, HL Plaza, Plot No.9, Pocket 2, Sector 12, Dwarka, New Delhi, 110075 (India)
• Phone: +91 11 43533874

12. FBSPL

FBSPL frames claims handling as a full workflow, from early reporting steps through documentation and settlement support. The claims side includes tasks like entering claim data, initiating files, checking eligibility, reviewing information, and handling FNOL-related steps. It is not presented as a single micro-service, more like a coordinated claims management lane that can absorb repetitive administrative weight. And yes, that matters when small delays start stacking up.

A separate piece is settlement support, where the emphasis shifts from “get the file ready” to “get the file closed” without extra back-and-forth. The language on the site leans on process discipline and the use of insurance tools, plus routine status updates so cases do not disappear into the void. In plain terms, it is designed to reduce friction in the middle of claims work. The part people usually complain about.

Standout Qualities:

• Claims workflow coverage from intake and documentation through resolution support
• FNOL handling steps included as part of routine claim administration
• Eligibility checks and claim review tasks embedded in the processing flow

Services Cover:

• Claims intake support, file setup, and data entry for claim cases
• FNOL processing assistance and initial claim initiation tasks
• Eligibility determination support and claim information review
• Settlement coordination support and claim status follow-up

Contact Information:

• Website: www.fbspl.com
• E-mail: support@fbspl.com
• Facebook: www.facebook.com/FBSPLTeam
• Twitter: x.com/FBSPLTeam
• LinkedIn: www.linkedin.com/company/fbsplteam
• Instagram: www.instagram.com/fbsplteam
• Address: F-37, IT Park, MIA Extension Udaipur, Rajasthan, India 313002
• Phone: +91-977-227-9996

13. SunTec India

SunTec India focuses on medical claims processing as part of healthcare billing operations, and the service description goes deep into the mechanics of submission. It starts with collecting itemized bills and supporting receipts, then moves into completing claim forms with patient and policy details, provider information, and treatment-related data. Small fields matter here. Miss one, and the payer finds it first.

After entry, the process shifts into review and audit, with corrections made before the packet goes out. The model is simple: check accuracy, attach the right documents, and submit cleanly. The service list also includes tasks like claims indexing, extraction, archiving, and maintenance, which is basically the “keep the records usable” layer that gets ignored until someone needs a file yesterday.

There is also a compliance and privacy angle tied to medical records handling, plus an emphasis on reducing denials through better completeness and checking habits. No magic tricks. Just fewer preventable rejections and less time spent reworking the same claim.

Why People Like Them:

• Medical claim submission workflow mapped from receipts through form completion and audit
• Pre-submission review steps aimed at reducing errors and avoidable denials
• Support for indexing, extraction, archiving, and ongoing claims data upkeep
• Privacy and compliance focus for handling patient-related documentation

Core Offerings:

• Medical claims data entry and claim form completion support
• Claims review, audit checks, and document packet preparation
• Claims indexing, extraction, and archival record handling
• Data maintenance and cleansing for medical claims records

Contact Information:

• Website: www.suntecindia.com
• E-mail: info@suntecindia.com
• Facebook: www.facebook.com/SuntecIndia
• Twitter: x.com/SuntecIndia
• LinkedIn: www.linkedin.com/company/suntecindia
• Instagram: www.instagram.com/suntec_india
• Address: Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura New Delhi - 110 034
• Phone: +91 11 4264 4425 

14. InputiX

InputiX offers back-office support that leans heavily into insurance claims processing, especially the parts that eat time in-house: sorting claim packets, extracting fields, and getting everything into a usable system format. A lot of the work revolves around medical and health claims, plus other common insurance claim categories, where forms arrive as scans, PDFs, and messy attachments that do not organize themselves. The team’s role is to capture details accurately, validate what can be checked early, and keep claims data consistent across the file. Short and simple. It helps when volumes spike. A separate layer is document handling and structured data entry from paper claim forms into databases, which sounds basic until someone misses one digit and the claim loops back.

What They Focus On:

• Claims data capture from paper forms and digital claim packets
• Support for medical and general claim types with structured review habits
• Database-ready formatting tailored to client-side requirements

Service Areas:

• Insurance claims data entry from forms and supporting documents
• Claim packet preparation and field-level validation checks
• Medical billing data entry tied to claim submission workflows
• Claims record indexing, sorting, and structured archiving

Contact:

• Website: inputix.com
• Facebook: www.facebook.com/InputiX
• Twitter: x.com/inputix
• LinkedIn: www.linkedin.com/company/inputix
• Address: Webel IT Park BN-9, BN Block Module 201 & 202, Sector V, Bidhannagar, Kolkata, WB,700091, India

15. OM Data Entry India

OM Data Entry India is a document and data processing provider with a clear emphasis on insurance claims processing and the related admin work that surrounds it. The services lean into claims data entry, claim file preparation, and the steady, careful conversion of scanned forms into structured datasets. That includes general claim categories as well as medical claim records where diagnoses, treatments, and cost fields need clean capture. The core idea is to keep claim information readable, searchable, and consistent across repeated submissions.

A noticeable part of the offering is the “maintenance” side - regular updates, record-keeping, and controlled data exchange so claim files do not turn into a patchwork of outdated versions. There is also form processing and insurance data collection work that supports claims operations upstream, before a claim is even reviewed. In practice, this means fewer missing fields and fewer awkward follow-up calls. Not glamorous, but useful. And yes, it is the sort of work where process discipline matters more than clever wording.

Standout Qualities:

• Claims data entry built around repeatable steps and field consistency
• Secure file exchange practices for sensitive insurance documentation
• Ongoing claim record updates to keep datasets accurate over time
• Coverage for both general and medical claim data capture

Core Offerings:

• Insurance claims processing support with validation and background checks
• Insurance claims data entry for general and medical claim files
• Insurance data collection and form processing for claim record-keeping
• Claims document digitization, indexing, and structured file organization

Contact Information:

• Website: www.omdataentryindia.com
• E-mail: info@omdataentryindia.com
• Facebook: www.facebook.com/OmDataEntryIndia
• Twitter: x.com/OmDataEntryInd
• LinkedIn: www.linkedin.com/company/om-data-entry-india
• Instagram: www.instagram.com/omdataentryindia
• Address: Office-E, Third Floor, 4D Square, Opp. Vishwakarma Engineering College, Motera, Ahmedabad - 380005, Gujarat, India
• Phone: +91 91573 50779

Conclusion

In claims operations, there are very few “small things.” One wrong field, one missing attachment, one extra approval loop - and a claim stalls. So choosing a provider for insurance claims processing outsourcing in India is less about slogans and more about how quality control works, how exceptions are handled, and how quickly the team settles into a reliable cadence.

The companies covered here reflect different approaches - from flexible teams that can expand with the queue, to more structured delivery models with reporting and defined routines. When responsibilities and data-sharing rules are set early, not improvised midstream, the partnership usually feels calmer. For policyholders, too.