Colombia stands out as a strong hub for insurance customer care outsourcing companies. These agencies handle claims processing, policy questions, billing issues and ongoing client interactions for insurers based in other countries. The combination of bilingual talent, competitive costs and growing industry experience has drawn more work to the region over recent years.

Top companies in this space focus on dedicated teams trained in insurance products and regulations. They manage high volumes of calls, emails and chats while maintaining service standards expected by international clients. Many also offer extended coverage hours that align with different time zones, making them practical partners for carriers looking to scale support operations.

1. NeoWork

NeoWork provides outsourcing services for insurers with a focus on staffing and operational support that helps scale customer-facing work. Our work covers customer experience management and integrates with existing workflows for claims intake, documentation review and policyholder communication. We keep processes aligned so day-to-day insurance interactions stay consistent, supported by a 91% retention rate and a 3.2% candidate selectivity rate.

Our work also includes dedicated claims processing support and bilingual capabilities that match the needs of the Colombia market for nearshore insurance operations. We handle administrative tasks around policy questions and follow-ups while staying close to client systems and compliance expectations.

Key Highlights:

• Focus on customer experience management for insurers
• Integration with client workflows for claims and policyholder tasks
• Bilingual support suited to nearshore insurance needs
• Operational staffing for steady and variable volumes

Services:

• Insurance customer service outsourcing
• Claims intake and documentation review
• Policyholder communication handling
• Administrative support for policy questions
• Follow-up coordination on insurance matters

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TP

TP supports insurers by simplifying operations and improving service across the policyholder journey. The company focuses on customer-led experiences that blend human expertise with unified operations for property and casualty, life, group and worksite supplemental benefits, pensions and annuities, accident and health. They handle insurance customer acquisition solutions and digital underwriting with policy onboarding. The agency also manages insurance policy administration services along with digital claims management. TP delivers retention and loyalty solutions that cover claims handling, policyholder communication, subrogation and sales enablement. Their work aims at seamless end-to-end interactions that address rising expectations from quote through claim stages.

Key Highlights:

• Customer-led approach combining human expertise with unified operations
• Support across property and casualty plus life and related benefits lines
• Focus on claims, policyholder communication and sales enablement
• End-to-end coverage from acquisition through retention stages

Services:

• Digital underwriting and policy onboarding
• Insurance policy administration
• Digital claims management
• Retention and loyalty solutions
• Customer acquisition support

Contact Information:

• Website: www.tp.com
• Address: ⁠⁠Cra. 48 #19a-21, El Poblado, Medellín, Antioquia
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

3. Foundever

Foundever provides CX outsourcing for insurance that covers policy types ranging from auto and home to life, disability, long-term care, dental, travel, accident, umbrella, benefits administration and pet. The company helps meet customers through omnichannel experiences tailored to each insurance type and journey stage. They cultivate confidence with agents versed in P&C and life insurance including legal and compliance factors. The agency works to mitigate fraud risk and preserve data integrity through certified teams and processes. Foundever handles policy servicing, acquisition, cross-sell and upsell, retention and renewal, claims, FNOL, adverse carrier work, annual enrollment benefit administration, roadside assistance, collections, licensing as a service, back office and appointment setting. Licensed experts manage complex claims and inquiries while unlicensed teams handle day-to-day policy, billing and FNOL support with handoffs when needed.

Key Highlights:

• Coverage across multiple policy types including auto, home, life and benefits
• Omnichannel experiences matched to insurance journey stages
• Agents trained on legal and compliance aspects of P&C and life lines
• Separate licensed and unlicensed support layers with clear handoffs
• Focus on fraud risk mitigation and data integrity protocols

Services:

• Policy servicing
• Claims and FNOL handling
• Acquisition plus cross-sell and upsell
• Retention and renewal support
• Collections and back office work
• Licensing as a service and appointment setting

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

4. Konecta

Konecta delivers customer experience solutions that blend human agents with AI for insurance-related interactions. The company focuses on front and back office support that keeps policyholder conversations consistent and practical. It shapes hybrid approaches that fit the day-to-day needs of insurance customer service while covering employee care elements such as helpdesks and knowledge tools.

The agency also includes outcome-based support for efficiency in customer handling and strategy guidance around process design. Konecta adapts these offerings to the Colombia market so nearshore insurance operations gain clearer alignment on channels and language needs without unnecessary layers.

Key Highlights:

• Hybrid blending of human agents with AI for customer interactions
• Coverage of front-office and back-office insurance support
• Employee care options that include helpdesks and knowledge tools
• Outcome focus on efficiency in customer handling
• Process design and implementation guidance

Services:

• Insurance customer service outsourcing in Colombia
• Hybrid agent solutions for policyholder interactions
• Front and back office process handling
• Employee care and knowledge support
• Efficiency-focused customer handling

Contact Information:

• Website: konecta.com
• Address: Calle 8 B # 65 - 191, Centro Empresarial Puerto Seco, Medellín
• LinkedIn: www.linkedin.com/company/konecta-group

5. Concentrix

Concentrix orchestrates technology, services and AI for enterprises that include banking, financial services and insurance. The company designs, builds and runs operations that cover strategy, data analytics, enterprise technology and digital work. It focuses on intelligent setups that combine human and AI capabilities for steady handling of customer interactions in regulated environments.

The agency supports consistent service delivery across insurance processes and adapts its approach to the Colombia market for nearshore needs. Concentrix modernizes platforms and tools so day-to-day policyholder and operational tasks stay aligned without extra complexity.

Key Highlights:

• Coverage of banking, financial services and insurance sectors
• End-to-end work from strategy and design through digital operations
• Combination of human and AI capabilities in operational settings
• Focus on data and analytics to support performance
• Platform modernization paired with ongoing service delivery

Services:

• Strategy and design for operating models
• Data and analytics support
• Enterprise technology implementation
• Digital operations orchestration
• Intelligent handling of customer and process interactions

Contact Information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

6. Connect2BPO

Connect2BPO delivers Insurance BPO services that cover lead generation and sales campaigns alongside core process support. The company prioritizes customer satisfaction through tailored assistance that keeps attention on policyholders. They handle data processing tasks to improve accuracy across insurance workflows. The agency also manages data mining efforts that support decision-making needs. Connect2BPO provides call center solutions focused on customer service and support. Underwriting processes receive attention for smoother turnaround. Finance and accounting work is included to maintain compliance with industry rules. IT services round out the offerings by supporting operational infrastructure. The company structures its approach so clients can concentrate on main activities while the outsourced side covers specialized insurance tasks.

Key Highlights:

• Priority on customer satisfaction and retention through proactive assistance
• Support for data processing and data mining in insurance settings
• Call center solutions dedicated to service and support
• Underwriting assistance aimed at reduced risk handling

Services:

• Lead generation and sales campaigns
• Data processing
• Data mining
• Call center support
• Underwriting assistance
• Finance and accounting support

Contact Information:

• Website: connect2bpo.com
• Phone: +573042079575
• Email: info@connect2bpo.com
• Address: Cra 77 #59-35 Office 1403. Barranquilla, Colombia
• LinkedIn: www.linkedin.com/company/connect2bpo
• Facebook: www.facebook.com/C2BPO
• Instagram: www.instagram.com/c2bpo

7. C&C Services

C&C Services provides insurance, customer service outsourcing and administrative support for carriers, MGAs, TPAs and organizations that manage policyholder communication. The company uses bilingual nearshore teams to assist with coverage information, claims-related administrative tasks, eligibility verification, documentation processing and general member support. They operate strictly within non-regulatory administrative boundaries. The agency manages inquiries through voice, chat, email and messaging platforms. Claims intake and documentation handling include gathering required documents, organizing intake files, logging information, performing completeness checks and routing requests. Status updates and follow-up coordination cover progress notes, next-step requirements and pending documentation needs. Back-office work includes data entry, policy updates and record accuracy along with eligibility checks. Fraud prevention assistance involves documentation review and anomaly flagging for internal teams. The company applies structured workflows and quality monitoring to keep processes consistent.

Key Highlights:

• Bilingual nearshore teams for policyholder and administrative support
• Non-regulatory handling of claims intake and status communication
• Multi-channel coverage across voice, chat, email and messaging
• Administrative eligibility verification and data accuracy work
• Documentation review support for potential risk flags

Services:

• Coverage explanation and policy information
• Claims-related administrative workflows
• General inquiries and multi-channel assistance
• Data entry and policy updates
• Eligibility checks and administrative validation
• Fraud prevention and risk assistance tasks

Contact Information:

• Website: www.cyc-bpo.com
• Phone: +57 601 746 1166
• Email: info@cyc-bpo.com
• Address: Calle 19 No. 3 – 16 Floor 3 Barichara Commercial Center, Bogotá D.C. – Colombia
• LinkedIn: www.linkedin.com/company/c-c-services-sas
• Facebook: www.facebook.com/cycservicessas
• Instagram: www.instagram.com/cycservices.sas

8. RCC BPO

RCC BPO operates a Colombia-based nearshore delivery center that supports insurance solutions for U.S. institutions. The company provides policy onboarding, claims servicing, renewals processing and fraud case coordination. They maintain bilingual English-Spanish capabilities aligned with North American customer needs. The agency focuses on insurance lines that include property and casualty, life and auto. Secure infrastructure and structured compliance workflows form part of the operational setup. RCC BPO delivers call center and back-office support across insurance servicing needs. The company keeps service coverage continuous across voice and digital channels. Specialists receive training for regulated financial and insurance workflows. Their model emphasizes cultural alignment and data security standards during customer interactions.

Key Highlights:

• Nearshore bilingual support for insurance servicing from Colombia
• Coverage of policy onboarding and claims servicing
• Renewals processing and fraud case coordination
• Alignment with property and casualty, life and auto lines
• Continuous voice and digital channel availability

Services:

• Policy onboarding
• Claims servicing
• Renewals processing
• Fraud case coordination
• Property and casualty insurance support
• Life and auto insurance assistance

Contact Information:

• Website: www.rccbpo.com
• Phone: 8552009171
• Email: info@rccbpo.com
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellín, Antioquia, Colombia
• LinkedIn: www.linkedin.com/company/rcc-bpo-cx

9. Alliance Contact Solutions

Alliance Contact Solutions manages inbound customer support campaigns that include insurance claims handling. The company operates from Colombia with bilingual English-Spanish teams. They cover incoming call management, complaints, warranties and after-sales support. The agency also handles collections and portfolio management with ethical protocols. Technical support for digital products forms another area of work. Scheduling coordination and surveys for customer loyalty complete the range of offerings. Alliance Contact Solutions uses dedicated or shared team models depending on volume needs. Real-time reporting and custom scripts support each campaign. Quality monitoring runs across recorded interactions. The company designs operations to match client processes and protocols while maintaining continuous availability.

Key Highlights:

• Inbound support that includes insurance claims handling
• Bilingual teams operating from Colombia
• Dedicated and shared team options for different volumes
• Real-time reporting and custom script application
• Continuous quality monitoring of interactions

Services:

• Inbound customer support with claims handling
• Collections and portfolio management
• Technical support for digital products
• Appointment scheduling coordination
• Surveys and customer loyalty campaigns

Contact Information:

• Website: alliancecontactsolutions.com
• Phone: +1 (646) 943-3404
• Email: info@alliancecontactsolutions.com
• Address: 76th St #47-33, Barranquilla, Colombia

10. SuperStaff

SuperStaff supports insurance operations through nearshore outsourcing focused on customer service needs in Colombia. The company covers claims processing and compliance management that keep policyholder interactions steady. It also handles customer experience delivery aligned with real-time collaboration and bilingual capabilities for clearer communication.

The agency frames its work around regulatory alignment and practical support for day-to-day insurance tasks. SuperStaff adapts these elements to the Colombia market so carriers gain consistent handling of inquiries, follow-ups and related processes without added strain.

Key Highlights:

• Nearshore focus on claims processing support
• Compliance management aligned with regulatory needs
• Customer experience delivery with bilingual capabilities
• Real-time collaboration options for insurance workflows

Services:

• Insurance customer service outsourcing in Colombia
• Claims processing support
• Compliance management
• Customer experience handling
• Policyholder interaction support

Contact Information:

• Website: www.superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Cl. 17 #43 F – 287, El Poblado, Medellín
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

11. Proxima Solves

Proxima Solves delivers nearshore BPO solutions tailored for insurers and finance companies. The company provides dedicated teams designed for operational needs in the insurance field. They support customer service and back-office work through bilingual onsite teams in LATAM locations that include Colombia. The agency specializes in insurance and finance to represent brands with efficiency. Proxima Solves offers scalable support that starts small and expands as required. Teams handle the demands of insurers, agencies and insurtech organizations. The company maintains strict attention to KPIs and SLAs across engagements. Nearshore facilities allow aligned operations for U.S.-focused work. Customer service and administrative tasks form the core of the insurance support provided.

Key Highlights:

• Dedicated bilingual teams for insurance operations
• Nearshore facilities covering Colombia among LATAM sites
• Customer service and back-office support focus
• Scalable team structures for insurer needs

Services:

• Customer service support
• Back-office insurance operations
• Dedicated team deployment
• Staff augmentation options
• Process handling for insurers and agencies

Contact Information:

• Website: proximasolves.com
• Phone: +1 (866) 863 3179
• Email: hello@proximasolves.com
• Address: 8725 W. Higgins Road, Chicago, IL, 60631, United States
• LinkedIn: www.linkedin.com/company/proxima-solves
• Facebook: www.facebook.com/proximasolves
• Twitter: x.com/proximasolves

12. iQor

iQor supports insurance CX across property and casualty, life and annuity, health insurance and specialty lines. The company handles policyholder support and billing that covers inquiries, payment processing and coverage explanations. They manage claims support and dispute resolution including first notice of loss intake and status inquiries. The agency works on premium recovery and collections across multiple lines. Fraud prevention and compliance form another area of activity. Retention and policy lifecycle work includes renewal outreach and lapse prevention. iQor trains teams on policy structures and regulatory obligations. The company keeps operations consistent through experienced program management. Interactions stay focused on both regulatory precision and policyholder care.

Key Highlights:

• Policyholder support and billing across personal and commercial lines
• Claims support including intake and dispute handling
• Premium recovery and collections programs
• Fraud prevention paired with compliance audits
• Retention outreach and policy lifecycle management

Services:

• Policy inquiries and billing support
• Claims status and dispute resolution
• Premium recovery work
• Fraud indicator flagging
• Renewal and retention campaigns

Contact Information:

• Website: www.iqor.com
• LinkedIn: www.linkedin.com/company/iqor
• Facebook: www.facebook.com/iQorGlobal
• Twitter: x.com/iQor
• Instagram: www.instagram.com/iqorglobal

13. Sutherland

Sutherland works as an AI-driven partner for insurance operations that span claims, underwriting and policy administration. The company supports customer service and contact center needs with licensed and unlicensed agents. They handle billing, payments and collections across major lines of business. The agency manages the full claims journey from first notice of loss through settlement. Policy servicing and renewals receive dedicated attention. Sutherland covers property and casualty along with life, annuity and group benefits. End-to-end ownership includes design, build and continuous improvement of insurance processes. Digital operations and BPaaS form part of the delivery model. The company focuses on policyholder experiences while addressing operational performance.

Key Highlights:

• Customer service and contact center support across lines
• Claims management from intake to settlement
• Billing, payments and collections handling
• Policy administration and servicing
• Coverage for property and casualty plus life and benefits

Services:

• Policy administration support
• Customer service and contact center
• Billing and collections
• Claims management
• Underwriting assistance
• Agency and broker operations support

Contact Information:

• Website: www.sutherlandglobal.com
• Phone: +57-035-320-8900
• Email: info@sutherlandlabs.com
• Address: Cra. 68 #77-22Nte. Centro Historico, Barranquilla, Atlántico
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Facebook: www.facebook.com/Sutherland-Global-388462191504598
• Twitter: x.com/SutherlandCorp

14. Crawford

Crawford supports insurance operations in Colombia through claims management and related administrative work. The company handles end-to-end loss adjusting and claims settlement across commercial and industrial property, marine and transportation, liability and casualty lines. They also manage third party administration and affinity programs that include mass insurance offerings. The agency provides catastrophe services along with forensic and technical advisory support. Crawford structures processes for accuracy and transparency throughout the claim lifecycle. Multidisciplinary approaches cover cyber risk and managed repair options as part of the overall claims handling. Their work focuses on consistent delivery for carriers and related stakeholders in the local insurance environment.

Key Highlights:

• End-to-end loss adjusting and claims settlement support
• Third party administration for insurance programs
• Affinity and mass insurance program management
• Coverage across property, marine, liability and catastrophe needs

Services:

• Claims settlement handling
• Loss adjusting support
• Third party administration
• Affinity program management
• Catastrophe response coordination

Contact Information:

• Website: www.crawco.com
• Phone: +57 3017860164
• Email: jrhenals@crawfordaffinity.com
• Address: Av. Calle 26 No. 92-32, Oficina 5-109 y 5-112, WeWork Connecta, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/crawford-&-company
• Facebook: www.facebook.com/crawfordandco
• Instagram: www.instagram.com/crawco_corp

15. Vinali

Vinali provides outsourcing insurance services that cover claims processing, underwriting and customer service. The company uses a nearshore staffing model to supply specialized professionals for these areas. They handle medical billing, coding and revenue cycle tasks alongside underwriting support. The agency also manages customer service representatives who address policyholder inquiries with care. Administrative assistants and related roles form part of the staffing options. Vinali focuses on compliance continuity and process efficiency so insurance operations remain steady. Claims work includes documentation accuracy and denial reduction efforts. Their approach supports both healthcare and property insurance staffing needs through flexible arrangements.

Key Highlights:

• Nearshore staffing for claims processing and underwriting
• Customer service representatives for policyholder inquiries
• Medical billing and revenue cycle support
• Administrative and technical systems assistance
• Compliance and continuity focus in insurance workflows

Services:

• Claims processing support
• Underwriting assistance
• Customer service for policyholders
• Medical billing and coding
• Administrative support roles

Contact Information:

• Website: vinaligroup.com
• Phone: 4075533398
• Address: Calle 99 # 10-19, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/vinaligroup
• Facebook: www.facebook.com/VinaliGroup
• Instagram: www.instagram.com/vinaligroupoutsourcing

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Conclusion

Colombia has settled into a practical spot for insurance customer service outsourcing. The nearshore setup lines up with U.S. time zones, bilingual talent is readily available, and the focus stays on the day-to-day work that actually moves the needle-claims intake, policy questions, billing follow-ups, renewals.

What stands out is how the market has matured past pure cost plays. Providers now treat the work as an extension of the carrier’s own operations rather than a distant add-on. That shift shows up in tighter process alignment, clearer hand-offs, and a steadier handle on compliance without turning every interaction into a formal exercise.

For carriers looking at the options, the real filter is fit: volume patterns, the mix of licensed versus administrative tasks, and how much flexibility is needed during claim spikes or renewal seasons. Colombia’s pool of companies covers those variables in different ways, so the choice usually comes down to matching the operating model rather than chasing a single standout feature. The landscape keeps evolving, but the core reasons for looking here remain solid.

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