Insurance outsourcing in the Philippines covers far more than call center work. Insurers and agencies now use Philippine teams for claims administration, policy servicing, underwriting support, renewals, verification, customer communication, and document-heavy back-office processes. The right delivery model depends on how much day-to-day control a buyer wants to keep, whether the work requires insurance-specific systems knowledge, and how sensitive data will be handled. Dedicated staffing and managed BPO models both remain common, with many providers offering a mix of the two.

1. NeoWork

NeoWork builds dedicated insurance operations teams with claims processing staff based in the Philippines and Colombia. Its insurance work covers the claims lifecycle from intake and first notice of loss through documentation review, investigation support, status communication, and settlement coordination. Teams can also support policy administration, renewals, broker research, insurance verification, and policyholder communication inside a client's existing workflows.

The delivery model is designed around dedicated rather than shared staff, which gives insurers more continuity as teammates learn carrier relationships, procedures, service standards, and internal systems. NeoWork reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, while its standard ramp-up model is built around recruiting and training a client-specific team.

Key Facts

• Best for: Insurers, brokers, and insurance operations teams that want dedicated offshore staff
• Core services: Insurance outsourcing, claims processing, policy administration, broker support, verification, policyholder communication
• Specialization: Dedicated insurance operations teams integrated into existing workflows
• Location: Philippines and Colombia delivery teams
• Notable strength: 91% annualized teammate retention and 3.2% candidate selectivity

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. ReSource Pro

ReSource Pro focuses exclusively on insurance operations. Its managed services cover new business processing, renewals, policy servicing, underwriting support, compliance, claims support, endorsements, and policy checking. The company works with carriers, brokerages, MGAs, and other insurance organizations, combining documented operating workflows with technology and analytics.

Its Philippine presence expanded materially in 2026 with the opening of a dedicated delivery center. At the time of the opening, ReSource Pro reported more than 650 employees in the country supporting property and casualty and employee benefits operations. That makes the company relevant for insurance organizations that want a provider with a narrow industry focus and a sizeable local delivery base.

Key Facts

• Best for: Insurance organizations seeking an insurance-only operations partner
• Core services: Policy servicing, new business, renewals, underwriting, compliance, claims support
• Specialization: Insurance operations and managed workflows
• Location: Philippines delivery center
• Notable strength: Dedicated insurance focus across carriers, brokerages, and MGAs

Contact Information

• Website: www.resourcepro.com
• Phone: 1-888-577-7552
• LinkedIn: www.linkedin.com/company/resourcepro

3. KDCI Outsourcing

KDCI Outsourcing provides insurance back-office outsourcing through teams based in the Philippines. Its insurance services cover claims processing and management, policy administration, policy processing, data management, premium accounting, compliance support, and customer-facing roles. The company also recruits insurance specialists such as claims officers, underwriters, policy processing staff, account managers, and compliance personnel.

KDCI builds teams around the client's operating requirements, then handles recruitment, onboarding, workplace setup, and ongoing support. Its insurance practice works with tools used across the sector, including Guidewire, Applied, Vertafore, Salesforce, and related business platforms. The main Philippine office is in Pasig City, Metro Manila.

Key Facts

• Best for: Insurance companies building dedicated back-office teams in the Philippines
• Core services: Claims, policy administration, data management, premium accounting, compliance support
• Specialization: Insurance offshore staffing and back-office operations
• Location: Pasig City, Metro Manila, Philippines
• Notable strength: Recruiting for a broad range of insurance-specific roles

Contact Information

• Website: www.kdci.co
• Email: info@kdci.co
• Phone: +63 917 527 4488
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Instagram: www.instagram.com/kdci_outsourcing
• Facebook: www.facebook.com/kdci.official.page

4. Sourcefit

Sourcefit supports insurance organizations with claims assistance, billing workflows, policy servicing, document processing, underwriting preparation, and customer communication. The company can provide individual specialists or broader support teams, with structured onboarding, documented workflows, defined quality checks, and staff working inside client claims, billing, CRM, and policy administration systems.

The Philippines is one of Sourcefit's main delivery markets, with offices in Quezon City, Angeles City, and Cebu City. Its model can suit insurers that want a choice between staff leasing and more managed outsourcing while keeping recurring documentation-heavy work organized. Sourcefit also maintains delivery operations in several other countries for organizations that need wider time-zone coverage.

Key Facts

• Best for: Insurers that need flexible staffing or managed support for recurring operations
• Core services: Claims assistance, billing support, policy servicing, document processing, underwriting preparation
• Specialization: Structured insurance support with flexible team sizes
• Location: Quezon City, Angeles City, and Cebu City, Philippines
• Notable strength: Multiple Philippine delivery centers and flexible engagement models

Contact Information

• Website: sourcefit.com
• Email: contact@sourcefit.com
• Phone: +63 2 8470 2484
• Address: 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road Quezon City, 1110 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/sourcefit
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitHQ

5. ECLARO

ECLARO builds dedicated offshore insurance teams through its Philippine delivery operations. Its insurance roles span submissions clearance, underwriting support, renewals, first notice of loss intake, claims assistance, actuarial analysis, producer licensing, statistical reporting, and insurance technology staffing. The model is built around client-specific employees rather than a shared resource pool.

Insurance teams can work inside existing systems and processes while ECLARO handles local recruitment, onboarding, facilities, HR, payroll, benefits, IT support, and infrastructure. Its insurance staffing practice also covers policy administration and software specialists, data analysts, and project professionals with insurance domain experience. ECLARO operates three global service centers in Metro Manila.

Key Facts

• Best for: Insurers and MGAs that want exclusive offshore team members
• Core services: Underwriting support, renewals, FNOL, claims support, actuarial and licensing support
• Specialization: Client-specific insurance staffing and offshore teams
• Location: Metro Manila, Philippines
• Notable strength: Dedicated team model with insurance operations and technology roles

Contact Information

• Website: www.eclaro.com
• Email: info@ECLARO.com
• Address: 11th Flr. One Felicity Center, Quezon City 1126, Philippines
• LinkedIn: www.linkedin.com/showcase/eclarophilippines
• Instagram: www.instagram.com/eclaroph
• Twitter: x.com/eclaroph

6. MicroSourcing

MicroSourcing builds full-time dedicated offshore teams for insurance organizations. Roles available through its insurance offering include claims processors, policy administrators, underwriting support specialists, customer service representatives, data analysts, technical support specialists, and training professionals. Clients direct day-to-day work while MicroSourcing manages recruitment, employment, facilities, IT, HR, and local operational support.

The model is useful for insurance businesses that want offshore capacity without setting up their own entity or delivery center. MicroSourcing has a long-established Philippine footprint and also supports teams in Colombia. Its insurance positioning combines staffing with operational infrastructure, giving clients control over processes while the provider handles the local employment environment behind the team.

Key Facts

• Best for: Insurance teams that want direct control over dedicated offshore staff
• Core services: Claims, policy administration, underwriting support, customer service, data roles
• Specialization: Full-time dedicated offshore team building
• Location: Philippines delivery operations
• Notable strength: Recruitment, HR, facilities, IT, and compliance support around client-managed teams

Contact Information

• Website: www.microsourcing.com
• Phone: +63 2 3437 1000
• Address: Philippines 6th Floor, 1880 Building, Eastwood Cyber Park, Bagumbayan Quezon City 1110
• LinkedIn: www.linkedin.com/company/microsourcing
• Instagram: www.instagram.com/microsourcing
• Facebook: www.facebook.com/MicroSourcing

7. Select VoiceCom

Select VoiceCom provides insurance agency outsourcing from the Philippines, combining contact center work with administrative support. Its insurance services include claims processing, customer service, billing, forms processing, appointment setting, data management, policy verification and validation, policy change notifications, and complaint management. The company supports multiple insurance lines and can handle both inbound and outbound customer interactions.

The company operates Philippine delivery locations in Cebu and Davao. This setup is relevant for agencies and insurers that need a provider capable of covering policyholder communication alongside routine back-office work rather than outsourcing only one narrow process. Select VoiceCom also publishes a minimum engagement model built around dedicated agents and a pilot period.

Key Facts

• Best for: Insurance agencies needing customer service plus back-office support
• Core services: Claims, billing, forms, appointment setting, policy verification, complaint management
• Specialization: Insurance contact center and administrative outsourcing
• Location: Cebu and Davao, Philippines
• Notable strength: Broad mix of policyholder communication and insurance admin tasks

Contact Information

• Website: selectvoicecom.com
• Email: info@selectvoicecom.com
• Phone: 855-777-0778
• Address: 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph
• Facebook: www.facebook.com/selectvoicecomph

8. The Remote Group

The Remote Group offers end-to-end insurance BPO support from the Philippines. Its services cover claims processing, policy administration, customer care, underwriting support, data management, and technical assistance. Claims support can extend from first notice of loss through settlement, while policy work includes applications, renewals, endorsements, record updates, and document handling.

The company also supports data collection, risk analysis, and reporting around underwriting workflows. Its broader BPO model makes it relevant for insurers that want one offshore partner to cover both policyholder-facing and operational work. The Remote Group serves insurance organizations from its Philippine delivery base and publishes specific insurance outsourcing services for the market.

Key Facts

• Best for: Insurers looking for multi-function insurance BPO support
• Core services: Claims, policy administration, customer care, underwriting support, data management
• Specialization: End-to-end insurance BPO operations
• Location: Philippines
• Notable strength: Coverage across both customer-facing and back-office insurance work

Contact Information

• Website: theremotegroup.com
• Email: info@theremotegroup.com
• Phone: +63 28 540 3320
• Address: Philippines Pavilion 03, Clark Center, Berthaphil III Jose Abad Santos Avenue, Clark Freeport Zone, Mabalacat, 2023 Pampanga
• LinkedIn: www.linkedin.com/company/theremotegroup
• Instagram: www.instagram.com/theremotegroup
• Facebook: www.facebook.com/TRGRemoteWorkforce

9. SupportZebra

SupportZebra provides insurance support outsourcing from the Philippines with a strong focus on agency administration. Its teams handle endorsements, coverage changes, renewals, cancellations, email and inbox workflows, certificates of insurance, payment follow-ups, underwriting documentation, claims intake, compliance monitoring, and service-level tagging. The company works with agency systems including AMS360 and EPIC.

Its Philippine office is in Cagayan de Oro City. SupportZebra is a useful fit for agencies that need recurring policy servicing and document work handled inside established systems, with enough flexibility to add customer communication and claims intake around those workflows. The company also publishes security credentials that include SOC 2, PCI DSS, and HIPAA-ready operations for sensitive data handling.

Key Facts

• Best for: Insurance agencies with policy servicing and document-heavy workflows
• Core services: Policy updates, COIs, renewals, underwriting support, claims intake, inbox management
• Specialization: Insurance agency operations support
• Location: Cagayan de Oro City, Philippines
• Notable strength: Practical support for AMS360, EPIC, and related agency workflows

Contact Information

• Website: supportzebra.com
• Email: contact@supportzebra.com
• Phone: +63 917 700 7656
• Address: G/F Claro M. Recto Avenue, Barangay 26, Cagayan de Oro City, Misamis Oriental 9000
• LinkedIn: www.linkedin.com/company/supportzebrabpo
• Instagram: www.instagram.com/supportzebra
• Facebook: www.facebook.com/SupportZebraPH
• Twitter: x.com/supportzebraph

10. Digital Minds BPO

Digital Minds BPO provides insurance outsourcing from the Philippines with a particularly clear focus on claims processing. Its claims specialists can support the workflow from initial claim submission through document review, data entry, validation, processing, and payment-related checks. The broader insurance practice also covers billing and accounts receivable, customer care, policy maintenance, bookkeeping, renewals, and document management.

The company operates from Naga City and describes Philippine-based claims processing teams that can support extended operating hours. Its service mix suits insurers that want claims work paired with related finance and administrative processes rather than separating those functions among several vendors. Digital Minds also supports multiple insurance product categories, including health, property, vehicle, and other general insurance lines.

Key Facts

• Best for: Insurers outsourcing claims and related administrative processes
• Core services: Claims processing, data entry, billing, customer care, policy maintenance, document management
• Specialization: Claims processing and insurance back-office services
• Location: Naga City, Philippines
• Notable strength: Claims workflow support combined with billing and policy administration

Contact Information

• Website: digitalmindsbpo.com
• Email: contact@digitalmindsbpo.com
• Phone: +64 781 07413
• Address: 3F Greenwood Magsaysay Building, Magsaysay Avenue, Naga City, Philippines
• LinkedIn: www.linkedin.com/company/digital-minds-bpo-services-inc.
• Facebook: www.facebook.com/DigitalMindsBPO
• Twitter: x.com/digitalmindsbpo

11. Archipelago BPO

Archipelago BPO builds outsourced insurance teams in the Philippines around underwriting, claims processing, and policy administration. The company starts by defining the processes a client wants to move offshore, then recruits from its Philippine talent pool and integrates the selected team into existing workflows. Insurance roles can include claims processors, underwriters, and operations specialists across multiple lines of business.

The delivery model includes ongoing monitoring, reporting, and quality assurance after launch. This makes Archipelago BPO relevant for insurers that want to retain their current systems and processes while adding a dedicated offshore team around them. Its insurance offering is explicitly positioned around Philippine talent rather than a general global staffing service with only incidental insurance work.

Key Facts

• Best for: Insurance companies adding dedicated underwriting, claims, or policy teams
• Core services: Underwriting support, claims processing, policy administration
• Specialization: Insurance outsourcing teams built in the Philippines
• Location: Philippines
• Notable strength: Team integration with continuous monitoring and quality assurance

Contact Information

• Website: archipelagobpo.com
• Email: contact@archipelagobpo.com
• Phone: +44 113 868 3069​
• Address: Ayala Triangle Gardens Tower 2, Paseo De Roxas, Makati, Philippines, 1209
• LinkedIn: www.linkedin.com/company/archipelago-bpo
• Instagram: www.instagram.com/archipelagobpo
• Facebook: www.facebook.com/people/Archipelago-BPO/61566595081038

12. Magellan Solutions

Magellan Solutions provides insurance BPO services from the Philippines for companies that need help with administrative workloads and policyholder communication. Its insurance offering covers customer support, claims processing, policy administration, and data management. The company can handle inquiries, claim intake and processing steps, policy record updates, validation, and related back-office tasks.

The provider has operated in the Philippine BPO market for many years and places particular emphasis on small and mid-sized business clients. Its insurance model combines customer-facing support with process work, so it can fit organizations that want one team to manage both service interactions and the administrative actions behind them. Magellan also publishes information security and payment-data compliance credentials across its operations.

Key Facts

• Best for: Small and mid-sized insurers needing customer and back-office support
• Core services: Customer support, claims processing, policy administration, data management
• Specialization: Philippine insurance BPO and customer management
• Location: Metro Manila, Philippines
• Notable strength: Combines customer communication with insurance administration

Contact Information

• Website: www.magellan-solutions.com
• Email: hello@magellan-solutions.com
• Phone: 63-2-83966000
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• LinkedIn: www.linkedin.com/company/magellanbpo
• Instagram: www.instagram.com/magellansolutions
• Facebook: www.facebook.com/magellanbpo

13. KamelBPO

KamelBPO provides insurance outsourcing through dedicated teams that handle claims processing, policy administration, underwriting support, customer service, data work, compliance monitoring, premium audits, and subrogation and recovery. Its insurance practice covers personal, commercial, health, and life insurance, with teams built around the requirements of each client rather than a generic shared pool.

The company also highlights familiarity with major insurance platforms including Guidewire, Duck Creek, and Applied Epic. That platform experience can matter when an offshore team needs to work inside established carrier or agency systems from the start. KamelBPO publishes SOC 2 Type II certification and third-party security review as part of its insurance service controls.

Key Facts

• Best for: Insurance teams that need platform-aware dedicated staff
• Core services: Claims, policy administration, underwriting, customer service, audits, subrogation
• Specialization: Dedicated insurance outsourcing teams
• Location: Philippines delivery operations
• Notable strength: Familiarity with Guidewire, Duck Creek, and Applied Epic

Contact Information

• Website: www.kamelbpo.com
• Email: support@kamelbpo.com
• Address: Unit 2F1A BC7 Business Center 7 Philexcel Business Park M. Roxas Highway Clark Freeport Zone, Philippines
• LinkedIn: www.linkedin.com/company/kamelbpo
• Instagram: www.instagram.com/kamelbpo
• Facebook: www.facebook.com/KamelBPO

14. Logix BPO

Logix BPO offers insurance services outsourcing for life, health, home, and related insurance operations. Its teams provide multichannel inbound support across phone, email, and chat, while also helping with policy administration, renewals, customer education, and sales-related conversations. The provider handles recruitment and onboarding around the remote team so clients can add capacity without building the local staffing function themselves.

The company operates in Cebu City, giving insurance businesses access to a Philippine delivery location with established BPO infrastructure. Logix BPO is most relevant where customer contact and policy servicing sit close together, such as renewal support or high-volume inquiry handling. Its broader remote staffing model also allows insurance clients to build teams around specific workflows rather than purchasing a fixed call-center package.

Key Facts

• Best for: Insurers with customer support, renewal, and policy servicing workloads
• Core services: Multichannel support, policy administration, renewals, inbound inquiries, sales support
• Specialization: Insurance services outsourcing and remote staffing
• Location: Cebu City, Philippines
• Notable strength: Customer communication combined with renewal and policy support

Contact Information

• Website: logixbpo.com
• Email: hello@sixelevencenter.com
• Phone: +44 115 654 7288
• Address: 18th Floor, 1Nito Tower, 7f Archbishop Reyes Ave., Lahug, Cebu City
• LinkedIn: www.linkedin.com/company/logixbpo
• Instagram: www.instagram.com/logixbpo
• Facebook: www.facebook.com/logixbpo
• Twitter: x.com/logixbpo

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Conclusion

Insurance outsourcing in the Philippines increasingly sits inside core operating workflows rather than at the edge of customer service. Claims queues, policy changes, underwriting preparation, renewals, certificates, billing, and document control all require clear process ownership and consistent quality checks. Buyers should pay close attention to the provider's insurance systems experience, data controls, escalation paths, training approach, and the level of management included in the engagement. Dedicated staffing gives internal leaders more direct control, while managed BPO can transfer more responsibility for scheduling, quality, and workflow performance. The strongest operating model is the one that matches the insurer's existing governance, systems, and service requirements.

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