Colombia has become a solid nearshore option for insurance staffing outsourcing, with a pool of bilingual professionals who understand policy administration, claims processing, and customer support workflows. Top companies in this space focus on placing skilled teams that handle everyday insurance operations for carriers and agencies looking to expand capacity without building local infrastructure from scratch.

These companies typically cover roles in claims adjustment support, underwriting assistance, policy servicing, and back-office data work. They emphasize compliance with industry standards, cultural alignment for North American clients, and flexible team sizes that adjust to seasonal demand or growth periods, making them a practical choice for insurers seeking reliable talent in the region.

1. NeoWork

NeoWork provides staffing and operational support focused on insurance needs. Our work centers on placing dedicated professionals who handle claims processing, policy support, and customer experience tasks so insurers can keep operations steady. We understand the specifics of the Colombian insurance market and match talent to the practical demands of local regulatory and client expectations. Flexible setups let clients adjust capacity as claim volumes or administrative loads change without rebuilding internal structures from scratch.

Our work also covers insurance broker support and back-office assistance that integrates into existing workflows. Careful candidate selection keeps the quality consistent for roles that require familiarity with insurance processes. Dedicated arrangements mean the professionals focus solely on one account at a time. This approach supports both single roles and larger operational coverage while staying aligned with day-to-day insurance requirements and reflects a 91% annualized retention rate with a 3.2% candidate selectivity rate.

Key Highlights:

• Focuses on staffing for insurance claims and policy support
• Matches talent to Colombian insurance market needs
• Offers flexible capacity adjustments for operational loads
• Integrates professionals into existing client workflows
• Provides dedicated coverage for single accounts
• Maintains a 91% annualized retention rate and 3.2% candidate selectivity rate

Services:

• Insurance staffing outsourcing
• Claims processing support
• Policy administration assistance
• Customer experience coverage for insurers
• Insurance broker placement
• Back-office operational staffing

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Connect2BPO

Connect2BPO provides insurance BPO from its base in Barranquilla, Colombia. The company supplies teams that handle insurance processes so clients can access specialized talent without building full in-house departments. They focus on staffing support for data processing tasks that keep policy records accurate. The agency also covers data mining work that pulls insights from insurance information sets. Connect2BPO runs call center operations where staff manage customer inquiries related to policies and claims. They handle underwriting support that helps review applications and assess risk details. Finance and accounting tasks for insurance operations fall under their scope as well. The company places experienced professionals who already know insurance workflows, which lets clients adjust team size when demand shifts. Connect2BPO keeps customer satisfaction as a core focus through proactive assistance on everyday insurance interactions.

Key Highlights:

• Located in Barranquilla with focus on insurance process support
• Supplies talent familiar with insurance workflows
• Offers flexible team adjustments for changing volumes
• Handles regulatory compliance aspects in outsourced work

Services:

• Data processing for policy records
• Call center support for policy and claims inquiries
• Underwriting assistance
• Finance and accounting for insurance operations
• Data mining for insurance information

Contact Information:

• Website: connect2bpo.com
• Phone: +573042079575
• Email: info@connect2bpo.com
• Address: Cra 77 #59-35 Office 1403. Barranquilla, Colombia
• LinkedIn: www.linkedin.com/company/connect2bpo
• Facebook: www.facebook.com/C2BPO
• Instagram: www.instagram.com/c2bpo

3. Outsourcing S.A.S

Outsourcing S.A.S delivers BPO solutions aimed at the insurance sector in Colombia. The company works on optimizing process management so insurers can improve the experience for their policyholders. They supply staffing that focuses on agile handling of insurance operations centered around the customer. The agency supports back-office automation that frees internal teams from routine tasks. Outsourcing S.A.S helps with security measures and risk mitigation tied to insurance transactions. They place talent that works on policy retention efforts and customer interactions that build longer relationships. The company also covers sales support processes linked to policy issuance. Their approach combines human staff with tools that keep insurance workflows moving smoothly. Clients turn to them when they need to simplify operational steps and keep costs under control in the insurance space.

Key Highlights:

• Focuses on insurance process management and policyholder experience
• Supports risk mitigation for insurance transactions
• Provides staffing for policy retention work
• Combines human talent with operational tools

Services:

• Process management for insurance operations
• Back-office support for policy work
• Customer experience handling for insured clients
• Policy issuance assistance
• Risk and security support in transactions

Contact Information:

• Website: outsourcing.com.co
• Phone: (+ 57) 321 237 4226
• Email: mercadeo@outsourcing.com.co
• Address: Av. El Dorado #81b-29, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram:  www.instagram.com/familiaos.bic

4. Solsync

Solsync offers BPO staffing tailored to the insurance sector from Colombia. The company places teams that take on claims processing so insurers can manage volume without stretching internal resources. They supply customer service staff who handle policy-related questions and support requests. Solsync also covers policy management tasks that keep records and renewals in order. The agency provides underwriting support that assists with risk reviews and application handling. Their bilingual teams help bridge communication with Spanish-speaking policyholders. Solsync adjusts staffing levels when claim spikes occur after major events. The company trains its people on insurance standards so outsourced work stays aligned with required rules. Clients use them to keep operational capacity flexible while focusing on core insurance activities.

Key Highlights:

• Supplies teams for claims and policy work
• Offers bilingual staff for Spanish-speaking policyholders
• Adjusts capacity during claim volume changes
• Trains teams on insurance standards and compliance

Services:

• Claims processing support
• Customer service for policy inquiries
• Policy management tasks
• Underwriting assistance
• Flexible staffing for volume shifts

Contact Information:

• Website: solsync.co
• Phone: +57 300 6199936
• Email: info@solsync.co
• Address: Cra. 51 #49-31, Villa Paula, Itagüi Colombia
• LinkedIn: www.linkedin.com/company/solsyncco
• Instagram: www.instagram.com/solsync.co

5. Auxis

Auxis runs nearshore outsourcing operations from Colombia with hubs in Barranquilla and other cities. The company supplies staffing across finance, business process, and customer service functions that insurance teams often need. They place talent for shared services work that supports day-to-day insurance operations. Auxis opened its delivery center in Colombia to expand access to local professionals who fit nearshore needs. The agency covers IT operations and digital tasks that keep insurance systems running. Their teams handle customer service interactions that align with U.S. business hours. Auxis draws from Colombia’s talent pool to fill roles in finance and accounting that insurance companies rely on. The company focuses on smooth transitions so clients can shift processes without long delays. They maintain presence in multiple Colombian cities to match talent strengths with specific operational needs.

Key Highlights:

• Operates delivery centers in Barranquilla and other Colombian cities
• Supplies talent for finance and customer service roles
• Supports nearshore delivery aligned with U.S. hours
• Handles transitions for outsourced insurance-related processes

Services:

• Finance and accounting support
• Customer service staffing
• Business process outsourcing
• IT operations assistance
• Shared services for operational roles

Contact Information:

• Website: www.auxis.com
• Phone: (+57) 601 580 1473
• Address: Carrera 12a #78-40 3rd Floor, Office #306
• LinkedIn: www.linkedin.com/company/auxis
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis

6. Hire With Near

Hire With Near acts as a staffing and recruiting agency that places remote insurance professionals from Latin America, including Colombia. The company helps U.S. insurance firms fill roles in claims processing, underwriting support, and operations. They source candidates already familiar with U.S. insurance workflows such as policy administration and billing cycles. Hire With Near focuses on back-office and support positions that free licensed agents to handle sales. The agency vets talent for English skills and culture fit before presenting shortlists. They cover customer service reps who manage policyholder inquiries and data analysts who assist underwriting decisions. Hire With Near also places operations analysts and finance staff who keep insurance processes moving. Their model lets clients hire without building local entities or handling full compliance loads themselves. The company stays involved after placement to support retention of the insurance talent.

Key Highlights:

• Places remote insurance talent from Latin America including Colombia
• Focuses on candidates familiar with U.S. insurance workflows
• Covers claims, underwriting support, and operations roles
• Handles compliance and payroll so clients avoid local entity setup

Services:

• Claims processor staffing
• Underwriting assistant placement
• Operations analyst recruiting
• Customer service rep hiring for policyholder support
• Finance and accounting talent for insurance teams
• Data analyst support for underwriting

Contact Information:

• Website: www.hirewithnear.com
• Email: hello@hirewithnear.com
• LinkedIn: www.linkedin.com/company/hire-with-near
• Facebook: www.facebook.com/HireWithNear2
• Twitter: x.com/HireWithNear

7. Atento

Atento provides customer experience support for the insurance sector. The company places teams that handle interactions around claims, policy service, and related inquiries. They staff roles focused on first-contact resolution for service questions and claims topics. Atento covers billing and payment support that keeps insurance accounts current. The agency also manages agent support desks and policy service tasks such as cancellations, reinstatements, and renewals. Their model mixes trained staff with tools that guide agents through regulated insurance conversations. Atento works on reducing cancellations and improving retention through clearer communications. The company supports insurers by handling the high-volume interactions that affect loyalty and operational costs. They adapt processes to the specific needs of policies and claims so teams stay precise and compliant.

Key Highlights:

• Focuses on claims and policy service interactions
• Supports first-contact resolution for insurance inquiries
• Handles billing, payments, and agent support desks
• Works on retention through clearer policy communications

Services:

• Claims inquiry handling
• Policy service and renewals support
• Billing and payment assistance
• Agent support desk staffing
• Cancellation and reinstatement processing

Contact Information:

• Website: atento.com
• Address: Calle 67 # 12-35, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/atento

8. 1840 & Company

1840 & Company provides staffing and outsourcing support for companies hiring remote talent in Colombia. The company places teams across customer support, back-office, and related operational roles that insurance operations often need. They handle sourcing and vetting so clients receive candidates aligned to specific role requirements. 1840 & Company offers BPO outsourcing for back-office and call center functions based in Colombia. The agency also covers direct hire options that build full-time teams without adding heavy internal HR load. Employer of Record arrangements let clients hire in Colombia without setting up a local entity. Their model supports team-based hiring and added capacity as needs shift. 1840 & Company manages payroll, contracts, and compliance requirements under Colombian labor rules. The company focuses on roles that fit core business functions including those used by insurance teams.

Key Highlights:

• Supports remote hiring and outsourcing in Colombia
• Covers customer support and back-office staffing
• Offers Employer of Record without local entity setup
• Manages payroll and compliance for Colombian hires
• Provides flexible engagement models for teams

Services:

• Customer support staffing
• Back-office outsourcing
• Call center function coverage
• Direct hire placement
• Employer of Record support
• Sourcing and vetting for operational roles

Contact Information:

• Website: www.1840andco.com
• Email: info@1840andco.com
• Address: 5440 W. 110th St, Building 2, Suite 300, Overland Park, KS 66211
• LinkedIn: www.linkedin.com/company/1840-company
• Facebook: www.facebook.com/1840andCompany
• Twitter: x.com/1840andCompany
• Instagram: www.instagram.com/1840andco

9. Vinali Group

Vinali Group delivers BPO, recruitment process outsourcing, and staffing services with nearshore operations in Bogotá, Colombia. The company places talent trained to meet U.S. standards across the insurance sector. They supply teams that integrate into client operations to improve efficiency in insurance-related work. Vinali Group covers administrative outsourcing and staffing that support day-to-day insurance functions. The agency operates from its Bogotá hub to keep communication and collaboration aligned with U.S. time zones. Their nearshore model includes coverage for insurance alongside legal, healthcare, and administrative areas. Vinali Group focuses on solutions that let clients scale without adding full local infrastructure. The company trains teams to contribute to operational tasks while maintaining oversight and quality. Clients turn to them for staffing that strengthens core insurance capabilities through nearshore support.

Key Highlights:

• Operates nearshore hub in Bogotá, Colombia
• Places talent for insurance sector staffing
• Covers BPO and recruitment process outsourcing
• Aligns teams with U.S. time zones and standards
• Supports administrative and operational insurance roles

Services:

• Insurance sector staffing
• BPO process coverage
• Administrative outsourcing support
• Recruitment process outsourcing
• Nearshore team placement for operational roles

Contact Information:

• Website: vinaligroup.com
• Phone: 4075533398
• Address: Calle 99 # 10-19, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/vinaligroup
• Facebook: www.facebook.com/VinaliGroup
• Instagram: www.instagram.com/vinaligroupoutsourcing

10. Origen BPO

Origen BPO acts as an offshore back-office and staffing partner based in Medellín, Colombia. The company places teams that handle customer service across phone, email, and chat channels. They cover appointment setting and insurance verification processes that support related industries. Origen BPO also supplies help desk and support staff for order status, tracking, and product questions. The agency manages collections work for financial and related accounts. Their teams work on inbound and outbound multichannel service that keeps interactions consistent. Origen BPO focuses on back-office functions that free clients from routine operational tasks. The company operates from Medellín and provides staffing that fits offshore needs for customer-facing and support roles. Clients use them when they need reliable coverage for service and verification processes.

Key Highlights:

• Based in Medellín with offshore staffing focus
• Covers multichannel customer service roles
• Handles appointment setting and insurance verification
• Supplies help desk and support teams
• Manages collections for related accounts

Services:

• Customer service staffing
• Appointment setting support
• Insurance verification coverage
• Help desk and tiered support
• Collections assistance
• Multichannel inbound and outbound handling

Contact Information:

• Website: www.origenbpo.com
• Phone: +57 315-5163980
• Email: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50, Edificio Cross Business Center, Medellín - Colombia

11. TP

TP supports insurers with staffing and operational coverage across the full policyholder journey. The company places teams that handle customer acquisition work so insurers can reach new policyholders. They cover digital underwriting and policy onboarding tasks that move applications forward. TP also supplies staff for policy administration services that keep records and changes current. The agency runs AI-enabled digital claims management support where teams process claims with human oversight. Insurance retention and loyalty solutions form another part of their staffing approach. TP combines human expertise with unified operations to deliver end-to-end insurance experiences. The company focuses on property and casualty, life, group benefits, pensions, and accident and health lines. Their teams work on claims, policyholder communication, subrogation, and sales enablement roles that keep insurance operations moving.

Key Highlights:

• Covers the full policyholder journey from acquisition to claims
• Places teams for underwriting and policy onboarding
• Supports claims management with human and digital elements
• Handles retention and loyalty staffing needs
• Works across multiple insurance product lines

Services:

• Customer acquisition staffing
• Policy administration support
• Claims management teams
• Retention and loyalty coverage
• Underwriting and onboarding assistance
• Policyholder communication roles

Contact Information:

• Website: www.tp.com
• Address: ⁠⁠Cra. 48 #19a-21, El Poblado, Medellín, Antioquia
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

12. Foundever

Foundever provides customer experience staffing for the insurance sector. The company places teams that handle voice and non-voice interactions so policyholders get support when they need it. They cover claims management work that processes reports and follow-ups. Foundever also supplies staff for customer queries and general attention roles. The agency manages renewals and retention efforts that help keep policies active. Back-office support and document management form part of their insurance coverage. Foundever teams handle collections, personal assistance, and new product inquiries as well. The company focuses on creating consistent experiences across channels for life, property, accident, and related insurance lines. Their approach mixes trained people with tools that keep insurance conversations clear and compliant.

Key Highlights:

• Supplies voice and non-voice teams for insurance interactions
• Covers claims management and customer queries
• Handles renewals and retention staffing
• Includes back-office and document support
• Works across multiple insurance product types

Services:

• Claims management support
• Customer query handling
• Renewals and retention teams
• Back-office staffing
• Document management roles
• Collections assistance

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

13. Proxima Solves

Proxima Solves offers nearshore BPO staffing built for insurers and related finance operations. The company places dedicated bilingual teams in LATAM facilities that include Colombia. They supply staff for customer service and back-office support that represent the insurer’s brand. Proxima focuses on teams sized to match specific operational needs for insurers, agencies, and insurtechs. The agency covers inside sales support that assists field teams with training and enablement. Their staffing model includes management layers that help meet agreed performance targets. Proxima works on policy-related and claims-related processes through nearshore teams. The company designs solutions around insurance and finance challenges such as workforce capacity and faster issue resolution. Clients use them when they need scalable support without building full local teams from scratch.

Key Highlights:

• Places dedicated bilingual teams in LATAM including Colombia
• Focuses on insurance and finance operational staffing
• Includes management layers for performance targets
• Supports customer service and back-office roles
• Covers inside sales enablement for agencies

Services:

• Customer service staffing
• Back-office support teams
• Inside sales assistance
• Policy and claims process coverage
• Dedicated team placement for insurers

Contact Information:

• Website: proximasolves.com
• Phone: +1 (866) 863 3179
• Address: 8725 W. Higgins Road, Chicago, IL, 60631, United States
• LinkedIn: www.linkedin.com/company/proxima-solves
• Facebook: www.facebook.com/proximasolves
• Twitter: x.com/proximasolves

‍

Conclusion

Looking at the insurance staffing outsourcing scene in Colombia, it is clear the market has settled into a practical option for companies that need reliable back-office and support talent without the full cost of building local teams from the ground up. Time-zone overlap with North America, solid bilingual skills, and a growing pool of people already familiar with claims, policy work, and customer interactions give the location real staying power.

It is not a one-size-fits-all setup, of course. Some providers lean harder into pure staffing and placement, others into full process coverage or dedicated nearshore teams. What matters most is matching the specific operational gaps - whether that is claims volume spikes, policy administration load, or steady customer service capacity - with the right delivery model. Colombia keeps showing up on shortlists because the fundamentals (talent availability, cultural fit, and cost structure) line up well for insurance operations that need to stay flexible. The choice ultimately comes down to how tightly a company wants to control the day-to-day work versus how much it prefers to hand it off.

‍