Finding good IT support can sometimes feel impossible - especially when your team is already juggling a million things. That’s where IT help desk outsourcing in Colombia comes in. Whether you’re a startup trying to scale or a bigger company looking to lighten the load, these providers can handle everything from troubleshooting tickets to solving tricky tech issues, so your in-house team can focus on the stuff that really matters. Here’s a look at some of the top options and what makes each of them stand out.

1. NeoWork

At NeoWork, we provide IT help desk outsourcing solutions in Colombia by connecting skilled teams with businesses that need extra support without adding permanent headcount. We focus on integrating seamlessly with your internal operations so that tickets, troubleshooting, and day-to-day IT issues are handled efficiently while your team stays focused on other priorities. Our flexible teams can scale up or down based on your needs, and we prioritize maintaining a consistent level of support over time. With an industry-leading 91% annualized teammate retention rate, we keep knowledge and expertise within our teams, and our 3.2% candidate selectivity rate ensures that every teammate we bring on board meets our high standards.

We work with companies across different industries, adapting to their workflows and tools to make collaboration straightforward and productive. Our approach ensures that the help desk coverage we provide feels like a natural extension of your own IT department, supported by quality assurance, performance monitoring, and reporting.

Key Highlights:

• Flexible team scaling to match business needs
• Integration with existing IT tools and workflows
• Focus on consistent, long-term team engagement
• Support for a range of industries and company sizes
• Managed services covering reporting and quality assurance

Services:

• IT help desk and technical support
• Virtual IT assistants for ongoing operations
• Workforce management for IT teams
• Quality assurance and performance monitoring
• Integration with cloud and software tools

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Rootstack

Rootstack provides IT help desk outsourcing services in Colombia by offering IT staff augmentation and managed team solutions that integrate with client operations. They work with businesses of different sizes to support day-to-day technical tasks, troubleshooting, and workflow automation. Their teams collaborate closely with internal IT departments, ensuring continuity and efficient handling of tickets and requests while adapting to existing processes and tools.

Their approach emphasizes flexibility and integration. Rootstack manages recruitment and onboarding to provide qualified IT professionals who can immediately contribute to ongoing projects. The teams report directly to client management while maintaining alignment with local workflows, which helps maintain knowledge continuity and operational efficiency for IT help desk functions.

Key Highlights:

• IT staff augmentation and managed team solutions
• Seamless integration with client workflows and management
• Flexible scaling of IT support teams
• Emphasis on bilingual professionals and cultural alignment
• Focus on operational continuity and process integration

Services:

• IT help desk and technical support
• Managed IT teams
• Staff augmentation for software and IT projects
• Workflow automation and process support
• Solution discovery and project guidance

Contact Information:

• Website: rootstack.com
• E-mail: support@rootstack.com
• Facebook: www.facebook.com/rootstack
• Twitter: x.com/rootstack
• LinkedIn: www.linkedin.com/company/rootstack
• Instagram: www.instagram.com/rootstack
• Address: Cl. 26, Las Palmas Ave. #38 - 26, Medellín, Antioquia Bio 26 Building, Tower 3 10th Floor, Office 8
• Phone: + 57 44310559

3. Outsourced

Outsourced provides IT help desk services in Colombia with a focus on flexible staffing solutions for businesses of varying sizes. Their teams can operate remotely or from office locations, handling customer inquiries and technical issues across multiple channels. They structure their support into different levels, from basic first-contact assistance (Level 1) to more advanced technical problem-solving (Level 2), helping in-house IT staff focus on higher-priority tasks. By offering help desk outsourcing, they aim to reduce operational burdens while keeping response times timely and efficient.

Their process includes recruiting and integrating skilled professionals who combine technical knowledge with customer service experience. Outsourced adapts staffing to client needs, covering roles such as service desk officers, help desk technicians, and IT support analysts. This approach ensures that customer queries, whether simple or complex, are handled with appropriate expertise. The company also emphasizes collaboration with clients to ensure staff align with business workflows and standards.

Key Highlights:

• Offers both remote and office-based IT help desk staffing
• Tiered support structure (Level 1 and Level 2)
• Covers a wide range of help desk and IT support roles
• Flexible staffing and integration with client teams
• Round-the-clock support across multiple time zones

Services:

• IT help desk outsourcing
• Service desk support
• Network operations center (NOC) support
• Desktop support and troubleshooting
• Customer support ticket management

Contact Information:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: au.linkedin.com/company/outsourced-quality-assured-services
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• Phone: +61 2 8103 3124

4. Auxis

Auxis focuses on keeping end users happy. They handle first-level IT support across voice, email, chat, and web portals, and escalate trickier issues as needed. They also look at how support processes can improve, using analytics to make operations more efficient.

With nearshore locations in Latin America, they match North American time zones and cultural nuances, which is great if you’re working with US-based teams. Their goal? Reliable, flexible support that scales up or down depending on your needs.

Key Highlights:

• Multi-channel support in English, Spanish, and other languages
• Nearshore delivery model in Latin America
• Focus on process improvements and analytics
• Scalable and flexible service desk operations
• Integration with IT service management and business intelligence tools

Services:

• Help desk and virtual support services
• Incident and request management
• Endpoint hardware and software support
• User account provisioning and security management
• 24x7x365 support availability
• IT service management platform integration
• Business process and performance analytics

Contact Information:

• Website: www.auxis.com
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/auxis
• Address: Espacio de Oficinas & Coworking Bogotá, Carrera 12a #78-40 3rd Floor, Office #306
• Phone: (+57) 601 580 1473

5. SupportSave

SupportSave operates IT help desk and technical support services from Colombia, focusing on bilingual support across multiple channels. Their teams cover everything from basic troubleshooting to advanced issue resolution, assisting users with devices, software, and internal systems. They also provide network monitoring, cloud and platform support, and remote desktop assistance. By leveraging Colombia’s growing tech workforce and nearshore advantage, SupportSave aligns closely with North American time zones and business practices, making collaboration smoother and more consistent.

Their approach extends beyond typical help desk duties, incorporating field service coordination, IoT and smart device monitoring, and remote patient support for healthcare platforms. The teams adapt to the needs of different industries, including telecom, broadband, healthcare, education, and eCommerce. This flexibility allows organizations to scale support operations according to demand while maintaining consistent service quality.

Key Highlights:

• Bilingual support in English and Spanish
• Nearshore operations with North America-aligned time zones
• Multichannel service including voice, email, chat, and web portals
• Coverage across multiple industries and technology platforms
• Flexible and scalable support operations

Services:

• Technical support and IT helpdesk support
• Network monitoring and incident management
• Software, SaaS, and platform support
• Remote desktop troubleshooting
• IoT and smart device monitoring
• Field service and dispatch support
• Remote patient monitoring

Contact Information:

• Website: www.supportsave.com
• E-mail: sales@supportsave.com
• Facebook: www.facebook.com/SupportSave
• LinkedIn: www.linkedin.com/company/support-save
• Address: 3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071

6. Conectys

If you’re looking for IT and customer support that can handle it all, Conectys is worth checking out. They’re a global customer experience outsourcing company, and they have a multilingual office in Colombia. Basically, they mix traditional help desk and service desk work with digital customer experience management, which means they’re not just solving tickets - they’re thinking about the whole user journey.

Their teams cover multiple tiers of support across different industries, using a mix of tech, automation, and AI - but don’t worry, there’s always a human behind it. They can scale up or down depending on what you need, and they’re flexible enough to adapt to different languages, industries, and platforms. The idea is to keep support smooth, reduce errors, and make the experience easy for the end user.

Key Highlights:

• Multilingual technical support covering multiple tiers
• Integration of digital tools and AI for process efficiency
• Flexible, industry-tailored support models
• Coverage for both contact center and digital CX operations
• Emphasis on seamless workflows and reduced human error

Services:

• L1-L3 technical support
• CX outsourcing and management
• Contact center services
• Digital CX solutions
• CX AI and automation
• User-generated content moderation
• Customer journey mapping and analytics
• Offshoring, nearshoring, and rightshoring solutions

Contact Information:

• Website: www.conectys.com
• E-mail: info@conectys.com
• Twitter: x.com/Conectys
• LinkedIn: www.linkedin.com/company/conectys
• Address: 44 Sergent Nutu Ion, One Cotroceni Park Offices, Building A, 2nd floor, District 5, 050762 Bucharest, Romania

7. SuperStaff

SuperStaff operates nearshore outsourcing services from Medellin, Colombia, offering companies a way to handle various business processes without keeping them entirely in-house. Their teams focus on customer care, technical support, virtual assistance, and back-office operations, building groups that can either complement existing onshore or offshore setups or serve as a primary operational hub. The approach emphasizes working close to U.S. partners, taking advantage of cultural and geographic alignment to make collaboration smoother.

The company also leans on Colombia’s growing technological infrastructure to support its operations. By tapping into local talent, SuperStaff assembles teams with diverse skills, helping clients manage day-to-day workflows while maintaining flexibility and scalability. Their model is designed to adapt to changing business needs, offering a balance between cost management and operational efficiency.

Key Highlights:

• Nearshore outsourcing from Medellin, Colombia
• Focus on operational flexibility and collaboration
• Teams covering customer care, technical support, and back-office roles
• Integration with onshore or offshore operations
• Leveraging local technological infrastructure for speed and efficiency

Services:

• Multilingual Support
• Customer Service Outsourcing
• Back Office Support
• Knowledge Process Outsourcing
• Recruitment Process Outsourcing
• E-Commerce Outsourcing

Contact Information:

• Website: www.superstaff.com
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Street 7D #43A-40. Offices: 7-11, Medellin Colombia
• Phone: 415-651-7494

8. BPM Consulting

BPM Consulting focuses on supporting internal processes for Colombian companies through a mix of IT outsourcing, contact center operations, and business process services. They work to align their offerings with both the needs of the company and its end users, providing solutions that touch on digital payments, electronic invoicing, and customer interactions. Their approach involves combining technology with operational support to help organizations handle daily IT and customer service tasks more efficiently.

Their operations cover various aspects of IT and business process outsourcing, allowing companies to offload routine or specialized work to a team that manages it consistently. From technical support to payment processing systems, BPM Consulting integrates these services into broader company workflows, helping maintain steady operations and smoother interactions with clients and staff alike.

Key Highlights:

• IT outsourcing and support for Colombian companies
• Contact center and BPO operations
• Digital payment and electronic invoicing services
• Focus on aligning services with company and end-user needs
• Operational and technological integration for workflow efficiency

Services:

• IT Help Desk Support
• Contact Center and BPO
• Electronic Invoicing
• Payment Gateway Services
• Outsourced Business Process Support

Contact Information:

• Website: www.bpmconsulting.com.co
• E-mail: sig@bpmconsulting.com.co
• Facebook: www.facebook.com/bpmconsulting
• LinkedIn: co.linkedin.com/company/bpm-consulting-sas
• Instagram: www.instagram.com/bpm_consulting_sas
• Phone: 60 (1) 390 2000

9. Sigma Software

Sigma Software operates as a technology services provider with a presence in Colombia, among other countries. They focus on supporting companies with custom software solutions, IT consulting, and establishing dedicated software teams. Their approach is aimed at adapting to different industries and business needs, providing services that cover both development and ongoing technical support. The team works closely with clients to handle software implementation, maintenance, and operational support.

Their work in Colombia includes setting up local delivery teams and providing managed services to help organizations maintain and scale their IT systems. This includes handling day-to-day IT tasks, supporting applications, and helping businesses optimize their software environments. Their presence in multiple regions allows for flexible collaboration and access to a range of technology expertise.

Key Highlights:

• Custom software development and IT consulting
• Dedicated software teams and remote development centers
• Global delivery with local teams in Colombia
• Managed services and support operations

Services:

• Web and mobile application development (Android, iOS, cross-platform)
• Embedded systems development
• Software testing and automation
• UI/UX design and prototyping
• DevOps and software modernization
• App management and technical support

Contact Information:

• Website: sigma.software
• E-mail: hanna.hamid@sigma.software
• Facebook: www.facebook.com/SIGMASOFTWAREGROUP
• Twitter: x.com/sigmaswgroup
• Instagram: www.instagram.com/sigma_software
• Address: Edificio Milla de Oro Avenida El Poblado Carrera 42 Nº 3 Sur 81 Torre 1 Piso 15 Medellín, Antioquia, Colombia
• Phone: +576042044137

10. RC Cloud Tech SAS

RC Cloud Tech SAS operates in Colombia with a focus on providing IT solutions that align with the operational needs of businesses. They manage a wide range of IT processes, including system monitoring, administration, and support. Their approach emphasizes integrating technology into daily operations to ensure continuity and efficiency across various business functions. The company also engages in IT consulting to guide organizations in implementing strategies that match their goals.

Their outsourcing services cover technical process management, including 24/7 support, software maintenance, and on-site issue resolution. By handling these functions, they help companies focus on their core operations while maintaining stable IT infrastructure. RC Cloud Tech SAS also offers services in data analysis, application management, infrastructure management, and IT sales, making their offering comprehensive for organizations seeking technical support and help desk solutions.

Key Highlights:

• IT process management and administration
• 24/7 technical support availability
• Tailored IT consulting services
• Integration of IT with business operations
• Focus on operational efficiency and reliability

Services:

• IT Consulting
• IT Administration and Management
• Application Services
• Data Analysis Services
• IT Infrastructure Services
• IT Outsourcing
• IT Equipment Sales

Contact Information:

• Website: www.rccloudtech.com
• E-mail: gerencia@rccloudtech.com
• LinkedIn: www.linkedin.com/company/rccloudtech
• Instagram: www.instagram.com/rccloudtech
• Address: Calle 7 #87B-70, Kennedy, Bogotá, Cundinamarca
• Phone: +57  304-6770115

Conclusion

Looking across the landscape of IT help desk outsourcing in Colombia, it’s clear that there’s a lot of variety in how companies approach support. Some focus on blending human expertise with AI and automation, while others lean heavily on nearshore talent to maintain consistent service across multiple time zones. What ties them together is a practical understanding that effective help desk support isn’t just about resolving tickets - it’s about keeping workflows smooth and giving teams the space to focus on bigger priorities.

Colombia’s combination of skilled, bilingual professionals and growing tech infrastructure has made it an appealing spot for companies looking to extend their IT support without stretching in-house resources too thin. Whether it’s a flexible, industry-specific solution or a fully managed service desk, these outsourcing providers demonstrate how thoughtful processes, scalable models, and a mix of technology and human insight can work together to keep businesses running reliably. In the end, the choice comes down to matching a company’s specific needs with the right approach - and there are plenty of capable options to explore.

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