Running an IT help desk in-house can get pretty expensive and complicated, especially when your business starts growing fast. That’s why a lot of companies turn to outsourcing in the Philippines. It’s one of the top spots in the world for tech support, with talented professionals who can handle everything from day-to-day troubleshooting to full-scale system management. Working with local help desk teams lets businesses keep things running smoothly while focusing on what really matters-building and improving their core products.

1. Neowork

We in Neowork provide IT help desk outsourcing services in the Philippines, supporting companies that need reliable and efficient technical assistance for their teams or customers. Our work focuses on connecting skilled professionals with businesses that want to scale their operations without losing control of quality. By handling recruitment, training, and engagement, we help clients maintain smooth workflows while reducing the pressure on their internal teams. Our people are trained to respond quickly, solve technical issues, and support systems across a range of tools and environments.

In the Philippines, our help desk teams combine global standards with local expertise. We work with startups, growing companies, and established brands to build responsive technical support operations that can adapt as their needs change. Whether it’s first-line IT support, managed service operations, or full team outsourcing, we focus on building long-term, stable relationships between clients and staff. Our retention and selectivity practices help ensure that the people who join our teams stay engaged and deliver consistent results.

Key Highlights:

• IT help desk outsourcing services provided in the Philippines
• Global staffing and operations partnership for startups and enterprises
• Focus on team retention, engagement, and performance
• Remote-first structure built for flexibility and reliability
• Support across tech, healthcare, e-commerce, and media industries

Services:

• IT help desk and technical support
• Workforce management and reporting
• Quality assurance for service delivery
• Recruitment and onboarding of IT support staff
• Virtual assistant and back-office support

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. ADEC Philippines

ADEC Philippines provides IT help desk outsourcing services in the Philippines, helping organizations manage their day-to-day technical support and back-office operations. The company works with both local and international clients that need assistance handling customer inquiries, system troubleshooting, and managed IT tasks. Their teams are based in Manila and specialize in aligning technology with business processes, offering practical support that keeps operations running smoothly without overcomplicating things.

Through a mix of managed services and IT outsourcing, ADEC Philippines focuses on optimizing non-core functions so clients can pay more attention to their main business goals. Their approach combines local expertise with global standards, making it easier for companies to improve productivity while reducing operational challenges. The help desk solutions cover a wide range of support services, from first-contact issue resolution to ongoing system maintenance, all tailored to fit how each client works.

Key Highlights:

• IT help desk outsourcing and managed services in the Philippines
• Focus on back-office management and process efficiency
• Support for local and global businesses
• Based in Manila with a strong service delivery team
• Emphasis on optimizing non-core business functions

Services:

• IT help desk and customer service support
• Business process management and optimization
• Managed IT and back-office operations
• Software development and implementation
• Technical training and ongoing assistance

Contact Information:

• Website: www.adec-philippines.com
• Address: GF Alabang Corporate Center, KM25 West Service Road, Brgy. Cupang, Muntinlupa City 1771, Philippines
• Phone: +63 (02) 8775 0632
• E-mail: info@adec-philippines.com
• Instagram: www.instagram.com/adecphilippines
• Facebook: www.facebook.com/ADECPhilippines

3. KDCI Outsourcing

KDCI Outsourcing offers IT help desk outsourcing services in the Philippines for companies that want reliable technical and back-office support. The company builds offshore teams that assist with troubleshooting, maintenance, and general IT tasks across different industries. Their teams are trained to handle complex support needs while maintaining consistent communication and collaboration with clients abroad.

Working from Pasig City, KDCI provides flexible outsourcing options that adapt to each client’s workflow and growth stage. Their IT help desk operations are backed by professionals familiar with various systems and customer support tools. Instead of one-size-fits-all setups, KDCI’s model allows businesses to scale their teams up or down as needed. This way, companies can handle technical demands without putting extra pressure on their internal staff.

Key Highlights:

• IT help desk outsourcing services in the Philippines
• Custom offshore team setups based on client needs
• 24/7 customer and technical support availability
• Experienced staff trained in multiple IT systems
• Offices in Manila with US coordination for global clients

Services:

• IT help desk and technical support
• Software and web development assistance
• Remote team management and monitoring
• Customer service and back-office support
• Data analytics and process automation

Contact Information:

• Website: www.kdci.co
• Address: 3008 One Corporate Centre, Julia Vargas Ave, Ortigas Center, Pasig City, Philippines
• Phone: +63 917 527 4488
• E-mail: info@kdci.co
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Instagram: www.instagram.com/kdci_outsourcing
• Facebook: www.facebook.com/kdci.official.page

4. The Remote Group

The Remote Group provides IT help desk outsourcing services in the Philippines, helping businesses build dedicated remote teams for technical support and system management. Their help desk operations are designed to keep client systems up and running 24/7, supporting companies across the US, UK, Australia, and other regions. Based in Clark, Pampanga, their teams combine technical know-how with strong communication skills to keep end users satisfied and systems running smoothly.

By focusing on scalable solutions, The Remote Group gives businesses the flexibility to grow their IT support operations without major setup costs. Their teams handle everything from troubleshooting and remote monitoring to network maintenance and software assistance. They work closely with clients to understand specific workflows, ensuring that support fits naturally into existing operations instead of disrupting them.

Key Highlights:

• IT help desk outsourcing in the Philippines
• Based in Clark, Pampanga, serving global clients
• 24/7 system and user support availability
• Scalable team structure for growing businesses
• Focused on long-term operational partnerships

Services:

• IT help desk and technical support
• Network and systems maintenance
• Remote troubleshooting and monitoring
• Customer and end-user support
• Virtual staffing and remote team setup

Contact Information:

• Website: theremotegroup.com
• Address: Pavilion 03, Clark Center, Berthaphil III, Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga, Philippines
• Phone: +63 28 540 3320
• E-mail: info@theremotegroup.com
• LinkedIn: www.linkedin.com/company/theremotegroup
• Instagram: www.instagram.com/theremotegroup
• Facebook: www.facebook.com/TRGRemoteWorkforce

5. MCVO Talent Outsourcing Services

MCVO Talent Outsourcing Services provides IT help desk outsourcing in the Philippines, working mainly with clients from the US, UK, Canada, and Australia. The company helps businesses manage everyday technical and administrative tasks by connecting them with skilled professionals in Manila. Their help desk services include support for software, hardware, and user issues, giving small and mid-sized businesses a practical way to keep their IT systems running smoothly.

With a mix of US and Filipino leadership, MCVO bridges cultural and operational gaps for international clients. Their process focuses on understanding each company’s needs before building a support team around them. This hands-on approach makes onboarding simpler and ensures that help desk operations fit naturally into a client’s existing setup. The company’s staff are trained to pick things up pretty quickly, making it easier for businesses to see real progress without long delays.

Key Highlights:

• IT help desk outsourcing services in the Philippines
• Offices in Makati, serving global clients
• Balanced Filipino-American management for better collaboration
• Focus on small and mid-sized businesses
• Customized team setups and onboarding process

Services:

• IT help desk and technical support
• Customer service and back-office assistance
• Data entry and process management
• Virtual assistance and digital operations
• Bookkeeping and administrative outsourcing

Contact Information:

• Website: www.mcvotalent.com
• Address: Unit 411, Melbourne Residences, 11 Sen. Gil Puyat Ave., Palanan, Makati, 1235 Metro Manila, Philippines
• Phone: +1 847 452 6550
• E-mail: info@mcvotalent.com
• LinkedIn: www.linkedin.com/company/mcvo-talent-outsourcing-services
• Instagram: www.instagram.com/mcvotalentoutsourcingservices
• Twitter: x.com/mcvotalent
• Facebook: www.facebook.com/mcvotalentoutsourcingservices

6. Select VoiceCom

Select VoiceCom provides IT help desk outsourcing services in the Philippines, supporting businesses that need consistent and reliable technical assistance for their teams and customers. Their operations are handled by experienced professionals who know how to keep systems running and users supported without unnecessary complexity. The company focuses on giving clients a structured but flexible service, combining technical support, software assistance, and customer management under one roof.

Working with different industries, Select VoiceCom runs its help desk teams from the Philippines to assist clients across various time zones. Their approach centers on training and development, so staff can handle everything from troubleshooting and software setup to billing or product inquiries. This setup helps companies maintain efficient operations while keeping costs predictable and support quality consistent.

Key Highlights:

• IT help desk outsourcing services in the Philippines
• Technical support and customer service for multiple industries
• Combination of inbound, outbound, and back-office solutions
• Team training focused on software and app support
• ISO, SOC, HIPAA, and PCI DSS-compliant operations

Services:

• Technical and IT help desk support
• Software training and troubleshooting
• Customer service and billing assistance
• Data entry and back-office support
• Staff augmentation and AI-related solutions

Contact Information:

• Website: selectvoicecom.com
• Address: Cebu 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St.,Cebu IT Park, Cebu City, Philippines 6000
• Phone: US: +1 855 777 0778 
• E-mail: info@selectvoicecom.com
• LinkedIn: www.linkedin.com/company/select-voicecom
• Instagram: www.instagram.com/selectvoicecomph
• Facebook: www.facebook.com/selectvoicecomph

7. Flatworld Philippines

Flatworld Philippines offers IT help desk outsourcing services in the Philippines for companies looking to manage technical support, data services, and digital operations from one location. Their help desk teams work with businesses across the globe, using cloud-based tools and automation platforms to handle everything from customer issues to backend support. The company focuses on integrating modern technology with day-to-day IT operations, helping organizations improve efficiency without overcomplicating their processes.

Their delivery centers in the Philippines operate around the clock to support clients in different time zones. The help desk staff are trained to work with tools like Zendesk, Freshdesk, and Salesforce, managing service tickets, troubleshooting, and system maintenance. Flatworld’s goal is to make IT outsourcing straightforward, blending reliable technical support with flexible outsourcing models that fit different business needs.

Key Highlights:

• IT help desk outsourcing in the Philippines
• Cloud-based and automation-driven operations
• Global delivery centers with 24/7 support
• Certified in ISO 9001, ISO 27001, and GDPR compliance
• Strong local workforce with international reach

Services:

• IT help desk and remote technical support
• Data management and process automation
• Customer and software support services
• Virtual assistant and back-office operations
• Cloud and IT infrastructure management

Contact Information:

• Website: www.flatworldphilippines.com
• Address: Aeon Towers, J.P. Laurel Avenue, Bajada Davao City 8000, Philippines
• Phone: +63 82 224 0831
• E-mail: info@flatworldphilippines.com

8. Eastvantage

Eastvantage provides IT help desk outsourcing services in the Philippines as part of their broader business process outsourcing solutions. The company builds managed service teams that handle IT support, help desk requests, and other back-end operations for global businesses. Their setup is designed to simplify how companies manage technology, combining on-site and remote support across multiple locations. Eastvantage’s teams in the Philippines offer round-the-clock IT support that covers system management, troubleshooting, and user assistance.

Since launching in 2010, Eastvantage has built a reputation for helping clients reduce operational load while maintaining reliable support systems. Their outsourcing model combines technical expertise, multilingual service, and a collaborative approach to client management. The company’s goal is to make IT operations easier to manage by aligning each client’s workflow with the right team structure and technology setup.

Key Highlights:

• IT help desk and technical support outsourcing in the Philippines
• Offices in BGC and Ortigas serving international clients
• Global delivery presence across Asia, Europe, and Africa
• 24/7 multilingual service teams
• Focus on scalable managed service models

Services:

• IT help desk and network management
• Software support and system maintenance
• Customer and product support outsourcing
• Finance, accounting, and back-office services
• Data backup and consulting

Contact Information:

• Website: eastvantage.com
• Address: P24th Floor Fort Legend Tower 3rd Avenue cor. 31st Street Bonifacio Global City Taguig, 1634 Metro Manila Philippines
• Phone: +63 2 5323 5633
• E-mail: info@eastvantage.com
• LinkedIn: www.linkedin.com/company/eastvantage
• Instagram: www.instagram.com/eastvantage
• Twitter: x.com/eastvantage
• Facebook: www.facebook.com/eastvantage

9. SuperStaff

SuperStaff provides IT help desk outsourcing services in the Philippines, supporting clients from different industries through its offices in Makati and Pampanga. The company offers a mix of onshore, offshore, and nearshore outsourcing options, giving clients flexibility in how they build and manage their technical support teams. Their services focus on round-the-clock assistance, helping businesses handle IT-related issues, system maintenance, and customer inquiries without disrupting their internal workflows.

Their teams in the Philippines work alongside global partners in the US and Colombia, allowing them to cover multiple time zones. SuperStaff uses a people-centered approach to outsourcing, ensuring that support operations run efficiently while still keeping a human touch in every interaction. The company’s setup fits both startups and established enterprises that need dependable technical and help desk support.

Key Highlights:

• IT help desk outsourcing in the Philippines
• Offices in Makati and Clark, Pampanga
• Global reach with operations in the US and Colombia
• Onshore, offshore, and nearshore outsourcing models
• Focus on long-term client and employee partnerships

Services:

• IT help desk and 24/7 technical support
• Customer service and live chat management
• Back-office and data support operations
• Recruitment and workforce outsourcing
• Multilingual call center services

Contact Information:

• Website: www.superstaff.com
• Address: 9F 6780 Building, Ayala Ave., Makati, Metro Manila, Philippines
• Phone: +1 415 651 7494
• E-mail: info@superstaff.com
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing

10. Outsourced

Outsourced provides IT help desk outsourcing services in the Philippines, connecting global businesses with local tech professionals who manage daily operations, system support, and user assistance. The company focuses on creating long-term setups where offshore teams function as direct extensions of in-house departments. With offices across several international hubs, its Philippine operations serve as a central base for technical support, infrastructure management, and client communication. The teams are trained to work within the client’s schedule and workflow, ensuring that IT tasks are handled consistently and without disruption.

The company’s approach combines recruitment, HR, and IT management under one system. That means clients don’t have to juggle multiple providers for payroll, compliance, or technical support. Everything runs from one place, making operations smoother and more predictable. The idea is simple: businesses get skilled help desk teams in the Philippines who can troubleshoot, maintain systems, and keep things moving without the typical complexity that comes with scaling.

Key Highlights:

• IT help desk outsourcing and managed support in the Philippines
• Dedicated offshore teams that align with client schedules
• Focus on stability, transparency, and efficient delivery
• ISO 9001 and ISO 27001 certified operations
• Global staffing network with core delivery from the Philippines

Services:

• IT help desk and technical support outsourcing
• System and network monitoring
• Offshore team setup and management
• Data security and compliance support
• Recruitment process and HR administration

Contact Information:

• Website: outsourced.ph
• Address: 18th Floor, UnionBank Square, Eastwood City, Cyber Park, Quezon City Phillipines
• Phone: +61 2 8073 4162
• E-mail: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

11. Emapta

Emapta provides IT help desk outsourcing services in the Philippines, helping international companies build offshore teams that support technical operations, system management, and IT troubleshooting. Their offices in Manila and other regions across the country serve as central hubs for offshore delivery, with local staff working as part of global teams. The company follows a flexible model where clients maintain full control over day-to-day tasks while Emapta handles the setup, compliance, and infrastructure.

The service is designed for businesses that want reliable IT support without giving up control or transparency. Emapta focuses on clear communication and cost visibility, offering clients a setup where pricing, staff pay, and performance are all openly managed. Their approach reflects the growing shift toward straightforward, people-centered outsourcing, where technology and trust work side by side.

Key Highlights:

• IT help desk outsourcing and remote staffing in the Philippines
• Transparent operations with no salary markups
• Offices across key Philippine cities for nearshore delivery
• ISO 27001, SOC-2, and HIPAA-certified data security
• Supports scaling teams across APAC, LATAM, and EMEA regions

Services:

• IT help desk and infrastructure support
• Remote technical assistance and system monitoring
• Offshore staffing and recruitment management
• Data security and compliance consulting
• IT and engineering back-office operations

Contact Information:

• Website: emapta.com
• Phone: +61 28039 1900
• E-mail: info@emapta.com

12. Magellan Solutions

Magellan Solutions provides IT help desk outsourcing services in the Philippines, offering both inbound and outbound technical support for global businesses. Their teams assist clients with Tier 1 and Tier 2 IT help desk operations, customer service, and system troubleshooting. The company’s setup focuses on helping small and mid-sized organizations manage IT-related concerns around the clock without needing to maintain large in-house teams. With delivery centers in Mandaluyong and other key areas, Magellan supports multiple industries through reliable, scalable outsourcing.

Their service model brings together technical expertise and customer care, allowing companies to handle everything from network issues to user requests under one support structure. The staff are trained to adapt quickly to client systems and use modern tools to manage requests efficiently. The company operates on flexibility and measurable results, making it easier for clients to maintain consistent IT service levels while focusing on broader business goals.

Key Highlights:

• IT help desk outsourcing and 24/7 technical support in the Philippines
• Focused on small and medium-sized enterprises
• ISO 27001, PCI DSS, and GDPR-compliant operations
• Tier 1 and Tier 2 help desk capabilities
• Offices in Mandaluyong and Centris, Quezon City

Services:

• IT help desk and technical support
• Virtual receptionist and remote troubleshooting
• Omnichannel communication and customer assistance
• Data management and back-office services
• BPO support for telecom, retail, and eCommerce

Contact Information:

• Website: www.magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• Phone: +63 2 8396 6000
• E-mail: hello@magellan-solutions.com
• LinkedIn: www.linkedin.com/company/magellanbpo/
• Instagram: www.instagram.com/magellansolutions
• Facebook: www.facebook.com/magellanbpo

13. TechSupport.Ph

TechSupport.Ph provides IT help desk outsourcing services in the Philippines, helping businesses manage their IT systems and infrastructure through a mix of remote and on-site support. Established in 2002, the company runs operations from Manila, Cebu, Davao, and Iloilo, serving clients from different sectors like manufacturing, education, and government. Their teams handle everything from hardware maintenance and software troubleshooting to server management and network monitoring.

The company’s setup focuses on keeping things straightforward and measurable. Businesses can outsource their entire IT function or specific help desk roles while keeping predictable costs and clear service agreements. With 24/7 coverage and certified professionals, TechSupport.Ph has built its approach around reliability and communication, helping clients keep their systems stable without extra complexity.

Key Highlights:

• IT help desk outsourcing with 24/7 coverage in the Philippines
• Established local offices in Manila, Cebu, Davao, and Iloilo
• Certified professionals across network and system support
• SLA-backed performance and fixed-cost solutions
• Active in multiple industries including government and manufacturing

Services:

• IT help desk and technical support outsourcing
• System architecture and consulting
• Network and server management
• On-site and remote maintenance
• Web development and website management

Contact Information:

• Website: techsupport.ph
• Address: 2A25, CITYLAND EDSA Corner Sultan St., Mandaluyong City, 1550, Philippines
• Phone:  +63.2.8.564.6779
• E-mail: info@techsupport.ph

Conclusion

Outsourcing your IT help desk to the Philippines isn’t just about cutting costs-it’s about getting the right mix of skill, reliability, and flexibility. The talent pool here is strong, and people tend to pick things up pretty quickly. Whether you’re a startup trying to stay lean or a bigger company looking to boost support coverage, having a team that actually understands your systems (and sticks around) makes a big difference.

At the end of the day, it’s kind of simple: you want your tech issues solved fast, and you don’t want to worry about constant turnover or miscommunication. That’s why so many businesses keep choosing Philippine-based teams for help desk outsourcing. They get dependable people, smoother operations, and a little less stress along the way.