IT support outsourcing is now about resilience and predictability, not just cutting costs. The stack got messy: hybrid work, clouds, a pile of SaaS, security to mind. Teams want steady services and tickets that move without ping-pong. Colombia fits that brief thanks to time zone alignment, language, and a solid engineering pool. Close in time means easier coordination, fewer late-night escalations, and clearer ownership.

What matters when picking a provider? First, transparent SLAs and SLOs, a clear escalation ladder, and crisp RACI roles. Second, a mature service desk with omnichannel intake, L1-L3 separation, and a shift-left habit so more work gets solved early. Then come observability and automation: monitoring, incident handling, alerting, and scripts for repeatable ops. Add tidy runbooks and a living knowledge base so shifts don’t lose context. This guide offers a practical set of Colombia-based companies providing IT support outsourcing. We outline their approaches, scope, and engagement patterns so you can match expectations to reality and choose a partner without trial-and-error.

1. NeoWork

We build and run IT support teams that keep systems steady, tickets moving, and stakeholders informed without drama. Our setup is simple to explain and careful in execution: selective hiring, focused training, and day-to-day operations that plug into your help desk without breaking anything. We provide IT support outsourcing in Colombia and work with customers in Colombia, aligning coverage to real business hours or stretching it when volume spikes. L1 handles the usual account resets and basic troubleshooting. L2 goes deeper with configuration work, database queries, and API-level issues. If you’d rather not manage the queue, we operate a fully managed track as well. 

Onboarding takes weeks, not months. We set goals up front, establish a QA rubric, and review performance against those standards so handoffs don’t get messy. When round-the-clock coverage is needed, we blend Colombia with our other delivery hub to keep response times consistent. For teams that want proof points to cite, we usually point to two that explain our stability and selectivity in a single breath: we keep annual teammate retention around 91% and pass roughly 3.2% of candidates through our hiring funnel. Those two numbers sum up why queues stay predictable after launch.

Key Highlights: 

• IT support outsourcing delivered with nearshore teams in Colombia and option to scale on a managed basis
• Structured onboarding with clear KPIs and a QA rubric that keeps shifts consistent
• Observed stability from high annual retention and selective hiring reflected in live operations

Services: 

• L1 help desk for account assistance, basic troubleshooting, and first-touch resolution
• L2 technical support for software configuration, database queries, and API troubleshooting
• Ticket triage, routing, and escalation management integrated with your existing tools
• Onboarding, product training, and ongoing QA reviews tied to agreed service metrics
• Flexible engagement options including dedicated staff augmentation and fully managed support teams

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. ARUS

ARUS concentrates on keeping core systems running while taking on the labor of day-to-day IT support. The team runs service desk operations, handles incidents and requests, and keeps endpoints and workplace tools in shape with automation layered in where it helps most. On the infrastructure side, ARUS manages hybrid cloud and application health end-to-end, watching uptime and smoothing over the routine fixes that usually clog internal queues. Their digital workplace approach ties together asset administration, device logistics, and user support so people can get back to work faster. Educational content around outsourcing and support practices rounds it out, which is useful when aligning expectations with stakeholders. In short, a practical managed IT backbone built around service desks, monitoring, and user experience. 

What makes them unique:

• Service desk and end-user support with automation woven into workflows
• Hybrid cloud and application management delivered as an ongoing service
• Digital workplace coverage that includes assets, logistics, and assistance
• Hands-on guidance published around outsourcing and support practices

Core offerings:

• Service desk operations and multi-channel user assistance
• Incident triage, request fulfillment, and SLA-driven follow up
• Endpoint lifecycle management and device logistics
• Hybrid cloud operations with health monitoring and alert response
• Application supervision, routine fixes, and change coordination
• Asset inventory, software rollout, and access provisioning

Contact Information:

• Website: www.arus.com.co
• Facebook: www.facebook.com/arussolucionestecnologicas
• Twitter: x.com/arusoficial
• LinkedIn: www.linkedin.com/company/aruscompania
• Instagram: www.instagram.com/arussolucionestecnologicas
• Phone: 604 444 61 00

3. NTT DATA

NTT DATA blends consulting, managed services, and day-to-day support into a single operating model for enterprise environments. Digital workplace services stand out here - device support, omnichannel help, and proactive diagnostics that aim to prevent issues before they hit queues. The workplace stack also covers endpoint management and options like device-as-a-service, which helps standardize fleets without overloading in-house teams. It’s steady, operational work that supports large rollouts, migrations, and the never-ending cycle of updates. 

Beyond the desk, NTT DATA runs managed support for integration platforms and key enterprise applications. That includes 24x7 monitoring, maintenance, CI/CD pipelines, and incident response to keep data flows and services available. Industry pages and alliance content reference ongoing application support, maintenance, and BPO options where it fits a program’s scope. Put together, the model suits organizations that want a partner to operate, not just implement. 

Why people choose this provider:

• Digital workplace support with device care and omnichannel assistance
• Proactive diagnostics to reduce tickets and improve employee experience
• Managed services covering integration platforms and applications

Their focus areas:

• Workplace service desk and endpoint support
• Managed operations for application integration platforms
• Application support and ongoing maintenance for enterprise stacks
• Network and secure connectivity support tied to workplace needs
• Employee collaboration platforms enablement and care
• Process outsourcing for select support functions where appropriate

Contact Information:

• Website: co.nttdata.com
• Facebook: www.facebook.com/nttdata.latam
• Twitter: x.com/nttdatalatam
• LinkedIn: www.linkedin.com/company/ntt-data-europe-latam
• Instagram: www.instagram.com/nttdata.latam
• Address: Calle 97A N° 13A-57 Edificio 14-97 Park Bogotá 110221
• Phone: +5715190919

4. SETI

SETI works on the parts of IT that users notice when they fail - operations, platforms, and the support that keeps both stable. The services menu points to operations work, cloud services, and development tuning, with support woven through each area. It reads like a partner built for steady assistance, not one-off projects, with a bias toward making complex setups feel simple. 

Standout qualities:

• Operations-minded approach backed by long support engagements
• Evidence of OS outsourcing, database tuning, and planned migrations
• Menu covering cloud services, development tuning, and IT operations
• Emphasis on automation and preventive analytics in support work

What they do:

• Operaciones de TI with on-going platform care and monitoring
• System support for OS environments and scheduled maintenance windows
• Database administration, performance tuning, and migration assistance
• Cloud adoption support with build, move, and run activities
• Automation of deployment and routine ops tasks to reduce manual effort
• Application support with fixes, minor enhancements, and test coverage

Contact Information:

• Website: seti.com.co
• E-mail: contactenos@seti.com.co
• LinkedIn: www.linkedin.com/company/seti-colombia
• Instagram: www.instagram.com/seticolombia
• Address: Medellín Calle 3 sur N 41-65 Edificio Banco de occidente piso 6
• Phone: (4) 3202020

5. Globant

Globant organizes support around managed cloud operations and reliability practices rather than one-off fixes. CloudOps teams anchor on SRE principles, balancing release cadence with service health and giving product teams clear guardrails. Tooling and runbooks are treated as first-class deliverables, which keeps handovers predictable. The outcome is less firefighting and more measurable reliability. 

Partnership content outlines a shared-services approach for cloud assistance - specialized help for incidents, optimizations, and platform governance without spinning up dedicated teams for every function. That model fits environments where many applications share the same backbone and standards. Security sits in the mix as a managed capability when needed. 

Beyond infrastructure, studios dedicated to platforms like ServiceNow show how operations and continuous improvement live under one umbrella - system operation, process optimization, and steady app evolution. 

What makes them stand out:

• CloudOps with SRE practices for reliability and speed
• Shared-services model for platform support and governance
• Security operations offered as a managed layer

Core offerings:

• Cloud operations, monitoring, and incident response
• SRE enablement with error budgets, alerts, and runbooks
• Platform support for ServiceNow and adjacent enterprise stacks
• Managed cloud security with prevention, detection, and response

Contact Information:

• Website: www.globant.com
• E-mail: hi@globant.com
• Facebook: www.facebook.com/Globant
• LinkedIn: www.linkedin.com/company/globant
• Instagram: www.instagram.com/globant
• Address: LYD House Coworking - Sede Mall 98, Cra 58 # 96 - 187 Piso 2, Oficina 120, Barranquilla
• Phone: +57 601 5142636

6. Rootstack

Rootstack focuses on the nuts and bolts of keeping systems responsive and users supported, mixing a classic service desk with managed operations. The service desk work runs on structured ticketing and request handling, with knowledge articles and routing that keep queues moving. On the operations side, the managed services model covers everyday tasks like monitoring, patching, access controls, and rollbacks when updates misbehave. Cloud and network supervision sit in the same lane, so incidents get triaged once and fixed without handoffs. Add in staff augmentation for bursts of capacity, and the result is a steady backbone that absorbs support load without slowing product teams. 

Highlights:

• Service desk built on structured ticketing and request workflows
• Managed IT operations covering monitoring, patching, and routine fixes
• Cloud and network supervision aligned with incident response
• Capacity boosts available through staff augmentation

What they offer:

• Service desk operations with multi-channel intake and SLA tracking
• Incident management, request fulfillment, and knowledge upkeep
• Monitoring and alert response for apps, cloud, and networks
• User support, access provisioning, and software rollout
• Backup, recovery, and change coordination across environments

Contact Information:

• Website: rootstack.com
• E-mail: sales@rootstack.com
• Facebook: www.facebook.com/rootstack
• Twitter: x.com/rootstack
• LinkedIn: www.linkedin.com/company/rootstack
• Instagram: www.instagram.com/rootstack
• Address: Cl. 26, Las Palmas Ave. #38 - 26, Medellín, Antioquia Bio 26 Building, Tower 3 10th Floor, Office 8
• Phone: + 57 44310559

7. Ceiba

Ceiba leans into custom systems and the long tail of supporting them, pairing build teams with people who handle care and evolution. Cloud and DevOps consulting show up early, then ongoing help keeps environments reliable through maintenance windows, small fixes, and watchful automation. Where CRM and service tooling are in play, Ceiba sets up processes that route cases, logs resolutions, and closes the loop between support and engineering. The pattern is pragmatic: reduce friction, keep service levels predictable, and iterate without drama. 

In platform-heavy setups, Ceiba’s Salesforce work is a good example of steady support in action - design, implementation, and follow-on assistance in one runway. Public materials point to Service Cloud use cases for case routing, omnichannel intake, field service scheduling, and handoffs between support staff and developers. Blog guidance also references support and maintenance expectations for enterprise apps, plus replatforming and cloud moves when the stack needs a lift. The day job looks like this: watch the queue, fix what’s urgent, and quietly improve the system between releases. 

Why they’re worth a look:

• Operations mindset tied to cloud and DevOps consulting
• Case management flows that connect support with engineering
• Ongoing care for CRM and enterprise applications
• Guides and playbooks that set expectations for outsourcing

Their services include:

• Application maintenance and minor enhancements
• Service desk setup with case routing and knowledge upkeep
• Cloud and DevOps assistance for build, deploy, and run
• CRM support for Service Cloud workflows and field operations
• Monitoring, incident handling, and performance tuning

Contact Information:

• Website: www.ceiba.com.co
• E-mail: contacts@ceiba.com.co
• Facebook: www.facebook.com/CeibaSoftware
• Twitter: x.com/CeibaSoftware
• LinkedIn: www.linkedin.com/company/ceiba-software-house
• Instagram: www.instagram.com/ceibasoftware
• Address: 1525 N Park DR Suite 104 Weston, FL, US 33326 Medellín, Colombia
• Phone: +1 (954) 6860844

8. Outsourcing S.A.S.

This provider runs BPO and contact center programs with a strong technology layer that looks a lot like managed IT from the customer-support side. Omnichannel platforms are implemented and operated so interactions flow across phone, digital, and social without breaking context. AI-driven analytics and QA review speech and text to surface issues before they become escalations. Automation and virtual assistants take the routine load, while human teams handle edge cases and quality outcomes. 

Under the hood, the stack includes omnichannel suites, CPaaS and CCaaS models, voice and video routing, and bots that the team builds, tunes, and maintains. That means provisioning, monitoring, and change management happen as a service rather than as scattered internal tasks. The result is fewer tickets for internal IT and a clearer line of ownership for platform incidents. It’s practical support for operations that live in queues and dashboards. 

Key points:

• Operation of omnichannel contact platforms and routing
• AI analytics for quality and insight extraction
• Automation and virtual assistants for routine interactions
• CPaaS and CCaaS enablement with lifecycle management

What they offer:

• Administration of omnichannel suites and integrations
• Build and upkeep of chatbots and voice bots
• Analytics operations and conversational QA
• Service desk for agents, supervisors, and back office tooling

Contact Information:

• Website: outsourcing.com.co
• E-mail: mercadeo@outsourcing.com.co
• Facebook: www.facebook.com/FamiliaOS.BIC
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Address: Av. El Dorado # 81B-29, Colombia
• Phone: (+57) 3202197086

9. Sofka

Sofka blends software build teams with people who keep systems reliable once they go live. Support typically centers on cloud environments, case management flows, and the small but essential tasks that prevent outages - automation, observability, and cleanup work after releases. The services catalog points to data and AI capabilities, but the operational detail is clear in the cloud pages: engineers who design, run, and troubleshoot infrastructure to maintain performance. The result is steady help for queues that never really end - incidents, requests, and maintenance windows. 

Case studies describe solutions that require continuous availability and coordination between support and engineering, which mirrors how help desks resolve issues while developers focus on change. Public materials also emphasize proximity and continuous improvement, useful traits when outsourcing support and wanting fewer surprises. The approach feels practical - predictable service levels, small improvements over time, and no drama during releases. 

Why people choose them:

• Cloud engineers who design and operate production workloads
• Support motions tied to case routing and omnichannel intake
• Automation used to prevent incidents and speed remediation

Their focus areas:

• Application maintenance with minor fixes and enhancements
• Cloud reliability work - monitoring, alert response, and tuning
• Service desk setup with case flows, knowledge, and handoffs
• Data and AI support for pipelines that need routine oversight

Contact Information:

• Website: sofka.com.co
• Facebook: www.facebook.com/sofkatech
• Twitter: x.com/SofkaTech
• LinkedIn: www.linkedin.com/company/sofka-technologies
• Instagram: www.instagram.com/sofka_technologies
• Address: Colombia, Medellín, Calle 12 # 30 - 80

10. Auxis

Auxis positions its support teams as an operational layer that takes pressure off in-house IT. The service covers the everyday essentials of a modern help desk - multi-tier ticket handling, virtual and on-site support, endpoint management, and steady SLA tracking so queues don’t sprawl. Playbooks and ITSM routines are used to standardize responses, while analytics and automation speed up the repetitive stuff without losing quality. That balance matters on busy days. Users get answers, incidents move, and leadership sees clean reporting instead of ad-hoc fixes. 

Beyond the front line, Auxis offers a broader managed model that folds in governance, onboarding discipline, and choices around dedicated vs shared service desk setups. The approach aims for continuity - a defined support model, clear cutoffs, and a plan for 24x7 coverage when needed. Case studies and how-to guides reinforce the same theme: build the foundation first, then scale coverage, languages, and channels without sacrificing stability. Simple idea, carefully executed.

Why they’re worth a look:

• Service desk built on playbooks, tiers, and measurable SLAs
• Automation and analytics used to shrink handle times
• Option to run dedicated or shared support models
• Guides and casework that emphasize structured onboarding and scale

What they offer:

• Help desk and virtual support with ticket triage and escalation
• Desktop and on-site assistance for end users
• Endpoint administration and patch cycles with inventory control
• ITSM reporting, knowledge base upkeep, and continual improvement routines

Contact Information:

• Website: www.auxis.com
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/auxis
• Address: Edificio Bancolombia Caribe Calle 1A #24-16 Barranquilla, Colombia
• Phone: (+57) 601 580 1473

11. Kyndryl

Kyndryl structures support as a managed service anchored in digital workplace care and platform reliability. The Workplace Support Services materials describe an omnichannel service desk that operates around the clock, backed by virtual agents for self-service and multilingual coverage. The idea is a shift-left motion - more issues solved early, fewer handoffs, clearer metrics. For organizations with constant change, that’s a relief valve. 

Support doesn’t stop at the desk. Managed cloud services cover single and multicloud estates from a unified view, with operations tuned to keep workloads healthy while teams ship features. Network support adds visibility and routine remediation across complex estates, so incidents don’t sprawl. In practice, these layers stitch together into one operating model rather than a pile of separate contracts. 

Kyndryl also frames its role in running mission-critical systems - the sort that don’t get much applause when they work, yet everyone notices when they don’t. Public pages emphasize designing, building, and managing core infrastructure alongside learning resources that map out managed services concepts. Pull it together and you get a support outsourcing approach with clear handoffs, tooling, and 24x7 coverage. Not magic, just mature ops. 

Standout qualities:

• Omnichannel service desk with self-service and multilingual options
• Shift-left approach to reduce escalations and wait time
• Unified operations across cloud and network estates
• Runbooks and managed practices built for always-on environments

Core offerings:

• IT service desk with virtual agent and live assistance
• Managed public and hybrid cloud operations with health monitoring
• Managed network oversight, troubleshooting, and optimization
• Platform reliability practices with incident response and change control

Contact Information:

• Website: www.kyndryl.com
• E-mail: sales@kyndryl.com
• Twitter: x.com/kyndryl
• LinkedIn: www.linkedin.com/company/kyndryl
• Address: Colombia, Carrera 53 Numero 100-25 Bogota CUN 11001000, CO
• Phone: +1 855 596 3795

12. N-iX

N-iX treats support as an ongoing discipline rather than a postscript to delivery. The company operates technical assistance for software products, coupling first-line responsiveness with access to engineering talent when issues require deeper eyes. Application care spans monitoring, reporting, optimization, and updates, with a stated preference for proactive fixes over break-fix churn. In practice, that means health checks, capacity tweaks, and small enhancements that keep platforms steady through change. 

The portfolio also leans on managed application lines for specific ecosystems, plus maintenance guidance that clarifies what to prioritize after go-live. Content and service pages point to structured support for enterprise platforms, version currency, and regulatory updates, alongside general software maintenance practices that reduce unplanned work later. Add cloud and automation capabilities to the mix, and the support remit extends from user tickets to the underlying runtime. Calm operations, fewer surprises. 

Strengths:

• Proactive application management covering monitoring, reporting, and updates
• Maintenance playbooks that emphasize stability and technical debt control
• Cloud and automation skills that support uptime and scale

Core offerings:

• Technical support for software products with steady ticket closure
• Application support and maintenance for enterprise platforms
• Proactive monitoring, performance tuning, and version uplift
• Cloud lifecycle assistance and automation that reduces downtime

Contact Information:

• Website: www.n-ix.com 
• E-mail: contact@n-ix.com
• Facebook: www.facebook.com/N.iX.Company
• Twitter: x.com/N_iX_Global
• LinkedIn: www.linkedin.com/company/n-ix
• Address: Carrera 42 #5, Sur 47, Medellin, Colombia

13. Servinformación

Servinformación centers its support work on cloud and location platforms, backing software with practical help resources. A public help center spans Google Cloud, Google Workspace, and mapping products, so users can self-serve or escalate with clear guidance. Partner content underscores specialized support through certified teams and tailored onboarding, followed by troubleshooting when questions hit the queue. For customers modernizing infrastructure, updates around Google Cloud VMware Engine add context on migration options and bundled support levels. 

Beyond documentation, services include training sessions after deployments, technical assistance for address standardization tools, and customer support channels for day-to-day issues. Knowledge articles drill into practical tasks such as creating service accounts, which hints at a support model that sits close to operations. Altogether, it reads like steady care for cloud and geospatial stacks, with learning materials that keep teams productive between releases. 

Standout qualities:

• Help center that spans Google Cloud, Workspace, and mapping platforms
• Certified partner support with guided onboarding and troubleshooting
• Training and enablement offered post-implementation

Services include:

• User support channels and case handling for cloud and maps products
• Knowledge base upkeep and guided articles for common admin tasks
• Training sessions for admins and end users after rollouts
• Assistance on migrations and platform configuration with follow-up care

Contact Information:

• Website: servinformacion.com
• E-mail: servicliente@servinformacion.com
• Facebook: www.facebook.com/servinformacion
• Twitter: x.com/servinformacion
• LinkedIn: www.linkedin.com/company/servinformacion
• Instagram: www.instagram.com/servinformacion
• Address: Bogotá, Colombia, Calle 84 #24-78 Polo Club
• Phone: + (60 1) 2562030

Conclusion

IT support outsourcing runs on routine, not fireworks. Ticket queues, clear priorities, late-night change windows, careful releases, calm on-call shifts. Just processes, metrics, and people who know how to work together.

Picking a vendor matters because a poor choice quickly turns into downtime, lost user trust, and a stack of regressions. Look beyond the tech stack to the operating model. How they measure MTTA and MTTR. How incident priorities are defined. What happens during change windows and who approves rollbacks. How the knowledge base stays current after every incident.

The best support partners are almost invisible. Queues move, changes land, users stay productive, and releases don’t fight operations. If agreements are simple, signals are predictable, and reports read without a decoder ring, you likely chose well. Quiet stability is the real value here.