Colombia has become an increasingly important hub for logistics outsourcing in Latin America. With a growing talent pool, competitive operating costs, and strong connections to North and South American markets, many companies now look to the country for logistics support, supply chain coordination, freight management, and back-office operations.

The logistics BPO landscape is also more diverse than it was a few years ago. Some providers specialize in transportation and freight workflows, while others focus on customer support, data processing, inventory management, and supply chain administration. The right partner often depends on the complexity of your logistics operation, your growth plans, and the level of operational support you need.

To help narrow down the options, we've put together a list of the top logistics BPO services companies in Colombia for 2026. Each provider brings a different mix of industry expertise, scalability, and operational capabilities.

1. NeoWork

NeoWork works with companies that need operational support across customer experience, virtual assistance, technology, and business processes, including logistics-related functions. We build dedicated teams that become part of our clients' day-to-day operations rather than working as a separate outsourcing layer. Our teammates use the same systems, workflows, and communication channels as internal teams, helping businesses manage logistics administration, customer communications, order-related processes, reporting, and other back-office tasks. We support companies across multiple markets, including Colombia, where businesses increasingly use outsourced operational teams to handle growing logistics and supply chain demands.

Our approach starts with a selective hiring process. We accept only 3.2% of candidates who enter our recruitment pipeline, moving them through language assessments, interviews, workplace checks, and aptitude evaluations. Once teammates join NeoWork, we invest in ongoing development, engagement initiatives, and performance programs that contribute to a 91% annualized retention rate. For logistics and operations-focused teams, continuity matters because experienced teammates can stay closely aligned with workflows, service standards, and operational goals over time.

Key Highlights:

• Dedicated teams that work exclusively on assigned client accounts
• Support for logistics-related administrative and operational processes
• Operations across multiple international markets, including Colombia
• Candidate selection process with a 3.2% acceptance rate
• 91% annualized teammate retention rate
• Integration with existing client tools and workflows
• Coverage that can extend across evenings and weekends when required
• Structured quality assurance processes for larger teams
• Ongoing training, professional development, and performance programs
• Regular communication through operational reporting and feedback processes

Services:

• Logistics bpo services
• Supply chain administration support
• Customer experience services
• Virtual assistant services
• Order and shipment coordination support
• Data entry and documentation management
• Workflow and process support
• IT and development services
• AI training and MVP support
• Creative services
• Quality assurance and performance monitoring
• Operational reporting and team support

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Auxis

Auxis supports manufacturing, transportation, and logistics organizations through a combination of business process outsourcing, automation, and operational services. Within the logistics sector, they focus on many of the processes that happen behind the movement of goods, including finance, accounting, customer support, IT operations, procurement-related activities, and supply chain administration. Their presence in Colombia is part of a broader nearshore delivery model that serves companies across the Americas.

One area that stands out is their focus on connecting process improvement with technology. Logistics companies often deal with large volumes of transactions, documents, supplier communications, and operational data, and Auxis incorporates automation and digital tools into these workflows. Their work also extends to ERP implementation, IT support, reporting, inventory monitoring, shipping administration, and other business functions that help logistics operations run more efficiently.

Key Highlights:

• Nearshore outsourcing model with operations in Colombia
• Focus on manufacturing and logistics organizations
• Business process outsourcing for operational and administrative functions
• Supply chain and procurement process support
• Finance and accounting services for logistics operations
• Automation and digital transformation capabilities
• ERP implementation and support services
• IT operations and help desk support
• Shipping and inventory management support
• Customer and supplier communication processes

Services:

• Logistics BPO services
• Back-office operations
• Finance and accounting support
• Accounts payable and accounts receivable support
• IT managed services
• ERP implementation
• Supply chain administration
• Procurement support
• Customer service support
• Inventory monitoring
• Reporting and analytics
• Process automation

Contact Information:

• Website: www.auxis.com
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/33176
• Address: Bogota, Avenida calle 26 #92-32 /  Centro Empresarial Connecta 26 / Edificio G4-G5 / Piso 5 / Oficina 503

3. SuperStaff

SuperStaff provides outsourced support teams for logistics and supply chain companies that need help managing operational workloads, customer interactions, and administrative processes. Their logistics outsourcing offering is designed around the day-to-day activities that support freight movement, shipment visibility, inventory coordination, and communication between different parts of the supply chain. The company maintains operations in several locations, including Medellin, Colombia.

The logistics sector often experiences fluctuating demand, seasonal spikes, and increasing expectations around delivery updates. SuperStaff addresses these areas through dedicated support teams that handle shipment tracking, customer inquiries, logistics administration, and operational coordination. Alongside frontline support, they provide analytical and recruitment-related services that can assist logistics businesses with workforce planning and operational reporting.

Key Highlights:

• Logistics and supply chain outsourcing services
• Presence in Colombia through its Medellin office
• Support for freight and transportation operations
• Shipment tracking and customer communication support
• Back-office logistics administration
• Workforce and recruitment support services
• Operational reporting capabilities
• Support for periods of increased logistics demand
• Customer experience and logistics coordination functions
• Combination of human support and workflow technology

Services:

• Logistics outsourcing
• Customer support
• Shipment tracking support
• Back-office administration
• Logistics operations support
• Billing support
• Data analysis
• Performance reporting
• Recruitment process outsourcing
• Workforce support
• Inventory coordination assistance
• Supply chain support

Contact Information:

• Website: superstaff.com
• Email: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Cl. 17 #43 F - 287, El Poblado, Medellín
• Phone: 415-651-7494

4. RAM BPO

RAM BPO focuses on building and managing dedicated teams in Colombia for companies that need ongoing operational support. Logistics and third-party logistics providers are among the sectors they serve, alongside customer service, virtual assistance, recruitment, and administrative functions. Their model centers on handling recruitment, employment management, and team administration while clients oversee daily operations.

For logistics companies, access to bilingual support can be particularly useful when coordinating with customers, carriers, suppliers, and internal teams across different regions. RAM BPO includes logistics and 3PL support within its service portfolio, helping businesses manage operational tasks that often require consistent communication, documentation handling, and administrative follow-up. The company's Colombia-based structure also makes it relevant for organizations looking to build nearshore support teams.

Key Highlights:

• Colombia-based outsourcing provider
• Dedicated team management model
• Logistics and 3PL support services
• Bilingual operational support
• Recruitment and hiring management
• Customer service and administrative support
• Nearshore staffing approach
• Ongoing workforce management
• Support for logistics-related back-office tasks
• Focus on dedicated operational teams

Services:

• Logistics support
• 3PL operational support
• Customer service
• Technical support
• Virtual assistant services
• Data entry
• Recruitment support
• Administrative assistance
• Back-office support
• Team management services
• Bilingual support services
• Workforce administration

Contact Information:

• Website: rambpo.com
• Email: jelou@rambpo.com
• Facebook: www.facebook.com/holarambpo
• LinkedIn: www.linkedin.com/company/holarambpo
• Instagram: www.instagram.com/holarambpo
• Address: Cl. 9 #43b-17, Medellín, Colombia
• Phone: +57 305 247 2370

5. Peak Support

Peak Support provides outsourced customer service and back-office teams for companies operating in logistics and transportation. Their logistics practice covers both customer-facing support and operational tasks that help businesses manage shipments, documentation, inquiries, and day-to-day administrative work. The company works with organizations at different growth stages, from emerging logistics businesses to larger transportation networks that need additional operational capacity.

Logistics companies often deal with changing shipment volumes, customer expectations, compliance requirements, and complex documentation. Peak Support addresses these areas through dedicated teams that can support customer communication, technical support, back-office processing, accounting functions, and operational workflows. Security and data protection are also part of their operating framework, particularly for businesses handling sensitive customer and shipment information.

Key Highlights:

• Logistics and transportation outsourcing services
• Customer service and back-office support for logistics companies
• Dedicated outsourced teams
• Support for both operational and customer-facing processes
• Experience working with transportation and freight-related businesses
• Technical support capabilities
• Data security and compliance-focused operations
• Flexible team structures based on business requirements
• Operational reporting and performance monitoring
• Support for growing logistics organizations

Services:

• Logistics customer service
• Shipment support
• Technical support
• Back-office administration
• Accounting support
• Trust and safety services
• Sales support
• Marketing support
• Data processing
• Operational support
• AI-related solutions
• Business process outsourcing

Contact Information:

• Website: peaksupport.io
• Email: info@peaksupport.io
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Twitter: x.com/Peak_Support
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Instagram: www.instagram.com/peak_support_outsourcing
• Phone: (866) 620-5538

6. Newage

Newage focuses on business process outsourcing services for freight forwarders and logistics organizations. Their teams support many of the operational functions that sit behind freight movements, including documentation, customer communication, shipment coordination, finance processes, and account management. The company combines logistics industry knowledge with operational support services that can be integrated into existing business systems.

Many freight forwarding businesses handle large volumes of shipment records, customer requests, carrier communications, and financial transactions every day. Newage supports these activities through specialized teams that work across operations, documentation, finance, customer service, and sales support. Their services are available to companies operating in multiple markets, including Colombia, where freight and logistics businesses often look for additional operational capacity and process support.

Key Highlights:

• Focus on freight forwarding and logistics operations
• Business process outsourcing for supply chain organizations
• Support for companies operating in Colombia
• Experience in global logistics workflows
• Operational and documentation-focused teams
• Flexible integration with existing software platforms
• Customer service and account management support
• Finance and accounting capabilities
• Shipment coordination assistance
• Scalable operational support model

Services:

• Freight forwarding support
• Sales support
• Customer service
• Logistics operations support
• Shipment tracking
• Documentation management
• Finance and accounting support
• Billing and reconciliation
• Account management
• Carrier coordination
• Invoice processing
• Operational administration

Contact Information:

• Website: www.newage-global.com
• Facebook: www.facebook.com/newagesoftwareandsolutions
• Twitter: x.com/newage_global
• LinkedIn: www.linkedin.com/company/newage-software-&-solutions
• Phone: +1 832 348 6072

Conclusion

Colombia has become an increasingly attractive location for logistics BPO services, thanks to its growing talent pool, established business infrastructure, and strong connections to both regional and international markets. The companies on this list approach logistics support from different angles. Some focus on freight forwarding and transportation operations, while others provide broader business process outsourcing that includes customer service, finance, back-office administration, technology support, and supply chain coordination.

Choosing a logistics BPO partner is rarely about finding a single provider with every possible service. In practice, it comes down to understanding where operational bottlenecks exist and identifying a team that can support those specific processes. Whether the priority is shipment tracking, logistics documentation, accounting support, customer communication, or day-to-day operational management, Colombia offers a range of providers with experience across different parts of the logistics ecosystem. As supply chains continue to evolve and customer expectations remain high, having reliable operational support behind the scenes can make a meaningful difference in how efficiently logistics organizations operate.