Colombia offers logistics companies access to bilingual customer service teams working in time zones that overlap closely with North American operations. This list compares providers that support freight forwarders, carriers, 3PLs, warehouses, delivery platforms, and other supply chain businesses through customer care, shipment tracking, dispatch coordination, claims handling, and back-office services.

1. NeoWork

NeoWork builds dedicated outsourcing teams in Colombia for logistics businesses that want customer service representatives embedded in their existing operations. Its teammates work with the client's communication platforms, procedures, reporting systems, and internal tools instead of operating as a detached call center. NeoWork maintains a 3.2% candidate selection rate while achieving a 91% annualized retention rate among the professionals it places.
Support can cover shipment inquiries, order updates, logistics administration, documentation follow-up, reporting, and coordination between customers and operational teams. NeoWork's flexible staffing model is particularly relevant to growing logistics companies that need a small initial team with room to expand. The company also provides virtual assistants, technical support, data operations, and AI-enabled workflow services.

Key Facts

• Best for: Growing logistics companies seeking dedicated embedded teams
• Core services: Logistics customer service outsourcing, virtual assistants, back-office support, technical support, data operations
• Specialization: Custom outsourcing teams integrated with internal workflows
• Industries: Logistics, e-commerce, technology, healthcare, gaming
• Delivery presence: Colombia and the Philippines
• Notable strength: Flexible team structures designed around client-specific systems and processes

Contact Information

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. RAM BPO

RAM BPO recruits, hires, and manages dedicated teams in Colombia for US companies. Logistics and 3PL support is a defined part of its service offering, rather than a secondary application of general customer service.
Its Colombia-based personnel can handle after-hours coverage, shipment tracking, estimated arrival updates, proof-of-delivery requests, claims, freight pricing, and administrative follow-up. RAM BPO also supplies bilingual Tier 1 and Tier 2 support agents who can be trained on a client's CRM, help desk, and internal logistics tools. This combination is suitable for freight forwarders and 3PLs that require both operational and customer-facing support.

Key Facts

• Best for: Freight forwarders and 3PL providers
• Core services: Shipment tracking, claims management, freight pricing, customer support, data entry
• Specialization: Dedicated logistics teams based in Colombia
• Location: Medellín, Colombia
• Notable strength: Logistics-focused support for freight and warehousing operations

Contact Information

• Website: rambpo.com 
• E-mail: jelou@rambpo.com
• Facebook: www.facebook.com/holarambpo
• LinkedIn: www.linkedin.com/company/holarambpo
• Instagram: www.instagram.com/holarambpo
• Address: Cl. 9 #43b-17 Medellín, Colombia
• Phone: +573018262457

3. Solvo Global

Solvo Global provides nearshore staffing for transportation and logistics businesses from an established network of Colombian delivery locations. Its logistics talent offering includes personnel for customer service, dispatch coordination, shipment tracking, billing, carrier communication, and administrative operations.
The model gives clients dedicated professionals rather than a shared customer service queue. This can work well for logistics businesses that already have documented processes and want additional personnel to operate inside their current technology environment. Solvo also supports accounting, collections, sales, back-office functions, and IT, making it relevant when a logistics company needs to outsource several related departments.

Key Facts

• Best for: Logistics companies building multi-role nearshore teams
• Core services: Customer service, dispatch support, shipment tracking, billing, collections, back-office operations
• Specialization: Dedicated remote and nearshore staffing
• Location: Multiple offices in Colombia
• Notable strength: Ability to recruit for both customer-facing and operational logistics roles

Contact Information

• Website: solvoglobal.com 
• E-mail: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286 
• Phone: +18334131546

4. Auxis

Auxis combines nearshore business process outsourcing with consulting, automation, finance, IT, and supply chain support. The company operates a delivery center in Bogotá and works with transportation, manufacturing, distribution, and logistics organizations.
Its services extend beyond frontline customer care. Logistics clients can use Auxis for order management, supplier and customer communication, inventory monitoring, accounts payable, accounts receivable, procurement administration, reporting, and IT help desk functions. This broader operational scope makes the company more relevant to established organizations seeking coordinated support across customer service and back-office departments.

Key Facts

• Best for: Mid-market and enterprise logistics organizations
• Core services: Customer support, finance outsourcing, supply chain administration, IT support, process automation
• Specialization: Managed nearshore operations and business process transformation
• Location: Barranquilla, Colombia
• Notable strength: Combination of logistics BPO, consulting, and automation capabilities

Contact Information

• Website: www.auxis.com
• E-mail: info@auxis.com 
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/auxis
• Address: Edificio Bancolombia Caribe, Calle 1A #24-16, Barranquilla, Colombia 
• Phone: (+57) 601 580 1473 

5. SuperStaff

SuperStaff operates a nearshore delivery center in Medellín and provides customer experience and business operations outsourcing. Its logistics and supply chain practice covers customer communication, shipment tracking, billing support, inventory coordination, data analysis, and administrative work.
The company can build teams for routine customer inquiries as well as operational processes behind freight movement. This is useful for businesses dealing with seasonal volume changes or growing tracking and delivery-update workloads. SuperStaff also offers multilingual service, technical help desk support, recruitment process outsourcing, and performance reporting.

Key Facts

• Best for: Logistics companies managing seasonal or fluctuating support demand
• Core services: Customer service, shipment tracking, billing support, logistics administration, reporting
• Specialization: Nearshore customer experience and back-office operations
• Location: Medellín, Colombia
• Notable strength: Customer-facing support combined with logistics workflow administration

Contact Information

• Website: superstaff.com 
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: NOI Coworking: Cl. 17 #43 F – 287, El Poblado, Medellín 
• Phone: 415-651-7494

6. Peak Support

Peak Support has a dedicated logistics and transportation outsourcing practice covering customer service, technical support, back-office work, and accounting processes. Its published logistics experience includes supporting Advent eModal, a platform used by truckers and cargo owners to monitor freight movement.
Teams can manage Tier 1 and Tier 2 inquiries, shipment-related communication, documentation, invoicing, and accounts receivable. Peak Support generally creates dedicated teams and adapts workflows around each client, making it suitable for logistics technology platforms as well as transportation operators. The company also maintains security and compliance programs that include SOC 2 certification and GDPR compliance.

Key Facts

• Best for: Logistics technology platforms and transportation companies
• Core services: Customer service, technical support, back-office support, invoicing, accounts receivable
• Specialization: Dedicated customer experience teams
• Delivery presence: Colombia and other international locations
• Notable strength: Experience supporting customer service for freight visibility technology

Contact Information

• Website: peaksupport.io  
• E-mail: info@peaksupport.io
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Twitter: x.com/Peak_Support
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Instagram: www.instagram.com/peak_support_outsourcing
• Address: 13 Fairmont Ave Cambridge, MA 02139
• Phone: +18666205538

7. Lean Solutions Group

Lean Solutions Group develops nearshore teams for US transportation and logistics companies. The business originated with a strong focus on logistics staffing and has expanded into technology, marketing, sales, finance, and business operations.
Its Colombian professionals can support track-and-trace processes, dispatch, carrier sales, freight brokerage operations, accounting, customer communication, and administrative tasks. Because the company recruits for roles commonly found inside freight companies, it is a practical option for businesses that need personnel familiar with logistics terminology and daily transportation workflows.

Key Facts

• Best for: US freight brokers, carriers, and transportation providers
• Core services: Track and trace, dispatch, customer support, carrier sales, accounting, back-office staffing
• Specialization: Nearshore talent for transportation and logistics operations
• Location: Operations in several Colombian cities
• Notable strength: Recruitment for logistics-specific roles rather than generic call center positions

Contact Information

• Website: www.leangroup.com
• E-mail: sales@leangroup.com
• Facebook: www.facebook.com/LeanSolutionsGroup
• Twitter: x.com/leansolutionsg
• LinkedIn: www.linkedin.com/company/lean-solutions-g
• Instagram: www.instagram.com/leansolutionsgroup
• Address: Calle 94 # 51B – 43 Of. 306 Buro 51, Barranquilla, Colombia. 

8. ContactPoint 360

ContactPoint 360 operates a customer experience delivery center in Bogotá. The company provides voice and non-voice customer care, technical support, help desk services, appointment scheduling, sales support, and back-office processing.
Although its work spans multiple industries, the provider can support logistics programs requiring bilingual telephone, email, chat, and case-management coverage. Its omnichannel model is relevant to companies that receive a high volume of tracking questions, service complaints, billing requests, and delivery-related inquiries through several communication channels.

Key Facts

• Best for: Omnichannel logistics customer care programs
• Core services: Voice support, email, chat, help desk, technical support, back-office processing
• Specialization: Multilingual customer experience outsourcing
• Location: Bogotá, Colombia
• Notable strength: Support across multiple customer communication channels

Contact Information

• Website: contactpoint360.com 
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia 
• Phone: +1 866 522 1464 

9. Fusion CX

Fusion CX provides multilingual customer experience and call center outsourcing through an international delivery network that includes Colombia. Its services cover inbound customer care, technical support, email and chat support, collections, sales, and back-office processing.
For logistics companies, Fusion CX can be considered for programs centered on customer inquiries, delivery updates, complaint resolution, payment follow-up, and general account support. The company is better suited to larger or multi-market customer care programs than highly specialized freight brokerage staffing.

Key Facts

• Best for: Multilingual logistics customer service programs
• Core services: Inbound support, email, chat, technical support, collections, back-office services
• Specialization: Multichannel and multilingual customer experience management
• Delivery presence: Colombia and other global locations
• Notable strength: Ability to support customers across languages and regions

Contact Information

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com 
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia 
• Phone: +18552009168

10. Concentrix

Concentrix runs substantial customer experience operations in Colombia and serves international businesses across transportation, travel, retail, technology, and other service-intensive sectors. Its capabilities include customer care, technical assistance, analytics, automation, digital operations, and experience management.
The company is most relevant to large logistics networks, delivery businesses, and transportation platforms with complex channel, language, or technology requirements. Programs can incorporate voice, digital messaging, self-service, data analysis, and automated customer interactions. Its scale may be less appropriate for a company seeking only a few representatives.

Key Facts

• Best for: Enterprise transportation and delivery networks
• Core services: Customer care, technical support, digital operations, analytics, automation
• Specialization: Large-scale customer experience programs
• Location: Multiple operations in Colombia
• Notable strength: Capacity to manage complex, high-volume support environments

Contact Information

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix

11. TP

TP, formerly known as Teleperformance, has a long-established delivery presence in Colombia. Its customer experience services include voice support, digital channels, back-office processing, technical assistance, analytics, interpretation, and trust and safety operations.
Logistics and delivery companies can use its teams for high-volume tracking inquiries, order issues, account support, complaint handling, and multilingual customer communication. TP is primarily an enterprise provider, so its operational model is more appropriate for companies planning sizable programs with formal service levels, quality controls, and reporting requirements.

Key Facts

• Best for: High-volume enterprise logistics support
• Core services: Customer care, technical support, digital channels, back-office operations, analytics
• Specialization: Large multilingual customer experience programs
• Location: Multiple delivery centers in Colombia
• Notable strength: Scale across voice and digital customer service channels

Contact Information

• Website: www.tp.com 
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup
• Address: Avenida Calle 26 No. 92-32, Edificio B, Piso 2, Bogota, Colombia 

12. Foundever

Foundever delivers outsourced customer service from Colombia as part of its international customer experience network. The company supports voice, messaging, social media, technical assistance, sales, and back-office processes.
Its broad delivery capabilities can be applied to shipment inquiries, delivery rescheduling, claims intake, account updates, and customer complaint management. Foundever is more suitable for established logistics brands and consumer delivery businesses requiring structured support across multiple channels than for freight companies looking for individual dispatchers or carrier representatives.

Key Facts

• Best for: Established logistics and delivery brands
• Core services: Voice support, messaging, social care, technical support, sales, back-office operations
• Specialization: Multichannel customer experience management
• Location: Operations in Colombia
• Notable strength: International delivery model for multilingual customer programs

Contact Information

• Website: foundever.com  
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

13. TDCX

TDCX provides outsourced customer experience, sales, technical support, content moderation, and back-office services. Its Colombian delivery operations give companies access to bilingual personnel for North and Latin American markets.
For logistics businesses, the provider is most relevant to technology-enabled delivery services, marketplaces, and digital transportation platforms. These businesses often require support teams that can move between order inquiries, app troubleshooting, account verification, and transaction-related issues. TDCX is less focused on traditional freight operations such as dispatch and carrier procurement.

Key Facts

• Best for: Digital logistics platforms and delivery marketplaces
• Core services: Customer experience, technical support, sales support, back-office processing
• Specialization: Support for technology and platform-based businesses
• Location: Colombia
• Notable strength: Combination of customer care and technical support capabilities

Contact Information

• Website: www.tdcx.com
• E-mail: colombia@tdcx.com
• Facebook: www.facebook.com/tdcxgroup
• Twitter: x.com/tdcxgroup
• LinkedIn: www.linkedin.com/company/tdcxgroup
• Instagram: www.instagram.com/tdcxgroup
• Address: Calle 26 # 92-32 (Gold 9 – Piso 4), Centro Empresarial Connecta, Bogota, Colombia 
• Phone: +57 601 743 3303 

14. Sutherland

Sutherland operates in Colombia and provides customer experience management, back-office services, analytics, automation, and digital transformation. Its Latin American teams handle voice, email, chat, social media, and administrative workflows for businesses operating across several industries.
Transportation and logistics companies with mature processes can use Sutherland for customer communication, account administration, billing inquiries, service recovery, and digital support. Its consulting and automation capabilities also make it relevant when the outsourcing project includes redesigning workflows rather than simply transferring existing tasks.

Key Facts

• Best for: Large logistics companies redesigning customer operations
• Core services: Customer care, back-office processing, analytics, automation, digital operations
• Specialization: Managing and transforming complex business workflows
• Location: Colombia and other Latin American markets
• Notable strength: Integration of outsourced operations with process automation

Contact Information

• Website: www.sutherlandglobal.com
• E-mail: info@sutherlandlabs.com 
• Facebook: www.facebook.com/Sutherland-Global-388462191504598
• Twitter: x.com/SutherlandCorp
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Address: Carrera 68 #77 – 22 Barranquilla 
• Phone: +57-035-320-8900 

15. LATAM BPO Colombia

LATAM BPO Colombia provides customer experience, digital operations, back-office support, quality management, reporting, and AI-assisted services from a Colombian delivery hub. Freight and logistics is one of the industries explicitly covered by the company.
Its logistics offering includes dispatch coordination, shipment visibility, case handling, documentation, order support, and omnichannel customer communication. The operating model includes workflow assessment, team design, knowledge transfer, quality controls, and ongoing reporting. This makes the provider relevant to companies that want a managed logistics support program rather than isolated staffing.

Key Facts

• Best for: Managed freight customer service and back-office programs
• Core services: Omnichannel support, dispatch coordination, shipment visibility, documentation, reporting
• Specialization: Freight and logistics customer operations
• Location: Colombia
• Notable strength: Managed programs combining customer service, back-office work, QA, and reporting

Contact Information

• Website: group.latambpocol.com 
• E-mail: sales@latambpocol.com

Conclusion

Colombia has become a practical base for logistics customer service outsourcing, especially for companies that need bilingual support aligned with North American working hours. The providers in this list cover very different needs, from dedicated tracking and dispatch teams to large omnichannel programs handling thousands of customer interactions.
The strongest fit depends on what actually causes pressure inside the operation. A freight broker may need people who understand carrier communication and proof-of-delivery requests, while a delivery platform might care more about live chat, technical troubleshooting, and rapid scaling during demand spikes. Pricing matters, of course, but logistics support can fall apart quickly when agents lack process knowledge or clear escalation rules. Industry experience, training, reporting, technology compatibility, and coverage hours deserve just as much attention when comparing potential partners.