Logistics companies looking for outsourced customer support in India can choose from dedicated-team providers, freight-focused BPO specialists, and large enterprise CX operators. This guide compares companies by service scope, logistics expertise, delivery model, and fit for functions such as shipment tracking, dispatch coordination, exception handling, claims, and customer communication.  

1. NeoWork

NeoWork builds managed remote teams for customer experience and operational support. Its dedicated-team model is useful for logistics businesses that want agents to work inside their existing CRM, help desk, and workflow systems rather than handing the entire function to a rigid contact center. Teams can cover customer inquiries, shipment updates, coordination tasks, virtual assistance, and related back-office work. NeoWork also emphasizes selective recruitment, quality assurance, training, and teammate retention, which matter when agents need to learn detailed routes, carrier rules, service levels, and escalation procedures. Only 3.2% of candidates are selected, while professionals placed by the company achieve a 91% annualized retention rate. 

Key Facts

• Best for: Logistics businesses seeking a dedicated, embedded support team
• Core services: Logistics customer service outsourcing, virtual assistance, back-office support, IT support
• Delivery model: Managed remote teams integrated with client workflows
• Notable strength: Flexible support outside standard business hours

Contact Information

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. WNS

WNS, now part of Capgemini, has a dedicated shipping and logistics practice with customer operations at its center. The company supports omnichannel inquiries, shipment tracking, order management, onboarding, complaints, and exception handling. Its domain-trained teams work with details such as lanes, rates, commodities, and Incoterms, making the offer more specific than a general call center package. WNS also combines human agents with automation for case routing, document-heavy processes, proactive updates, and self-service. This is primarily an enterprise option for shipping lines, freight forwarders, carriers, and large logistics networks.

Key Facts

• Best for: Large shipping and logistics enterprises
• Core services: Omnichannel support, tracking assistance, order management, complaints, exception management
• Specialization: Shipping and logistics customer operations
• Notable strength: Domain expertise combined with AI-enabled workflow automation

Contact Information

• Website: www.wns.com 
• E-mail: marketing@wns.com 
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• LinkedIn: www.linkedin.com/company/wns-global-services
• Instagram: www.instagram.com/wnsvibe
• Address: Plant No. 10/11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli (West), Mumbai – 400 079 
• Phone: +91 22 6826 2100 

3. Invensis

Invensis provides logistics and supply chain call center services from India alongside freight-focused back-office support. Its agents handle shipment queries, order tracking, delivery concerns, inventory questions, and customer service management. The wider logistics practice covers trucking, freight forwarding, customs brokerage, route planning, documentation, and carrier coordination, so customer conversations can be supported by teams familiar with the operational work behind them. Invensis is relevant to freight forwarders, 3PLs, parcel carriers, warehouses, and transportation companies that need both customer-facing coverage and transaction processing.

Key Facts

• Best for: Logistics providers needing front-office and back-office coverage
• Core services: Voice support, email support, live chat, shipment tracking, query resolution
• Industries: Freight forwarding, trucking, customs, warehousing, parcel delivery
• Location: Bengaluru, India

Contact Information

• Website: www.invensis.net 
• E-mail: sales@invensis.net
• Facebook: www.facebook.com/invensis
• LinkedIn: www.linkedin.com/company/invensis
• Address: #1321, Sarakki Extension 15th Cross, 100 Feet Ring Road, JP Nagar 2nd Phase, Marenahalli, Bangalore - 560 078 
• Phone: +91 80 2659 5899

4. Infosys BPM

Infosys BPM combines customer care outsourcing with a substantial logistics process practice. Its customer service capabilities cover voice, email, chat, social, service desks, and contact center consulting. For logistics clients, the company also supports transport planning, shipment changes, freight claims, billing adjustments, global trade documentation, warehouse operations, and performance analytics. This breadth suits enterprises that want customer care tied closely to supply chain processes rather than operated as an isolated channel. Infosys BPM is designed for large, multi-region programs and organizations that need formal governance, automation, and integration across operational systems.

Key Facts

• Best for: Complex enterprise logistics and supply chain programs
• Core services: Omnichannel customer care, service desk, claims, shipment support, analytics
• Client types: Enterprise shippers, 3PLs, shipping lines, freight forwarders
• Location: Bengaluru, India, with global delivery operations

Contact Information

• Website: www.infosysbpm.com
• E-mail: infosysbpm@infosys.com 
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Instagram: www.instagram.com/infosysbpm
• Address: Plot no 26/3, 26/4, 26/6, Electronics City, Hosur Road Bengaluru​ - 560 100 
• Phone: +91 80 2852 2405 

5. Fusion CX

Fusion CX offers outsourced customer experience and operations support for transportation and logistics businesses. Its logistics-related capabilities include dispatch support, inbound customer and driver calls, scheduling, GPS-based monitoring, real-time updates, rerouting, and management of urgent service changes. The company also provides multilingual, omnichannel coverage for organizations with customers spread across regions. Fusion CX is a practical fit for businesses where customer service and live operations overlap, including ground transportation, courier, fleet, and mobility providers that need fast communication between customers, dispatchers, drivers, and field teams.

Key Facts

• Best for: Dispatch-heavy transportation and mobility operations
• Core services: Customer care, dispatch support, scheduling, real-time updates, multilingual CX
• Channels: Voice, email, chat, and digital channels
• Notable strength: Support for time-sensitive operational communication

Contact Information

• Website: www.fusioncx.com 
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar, Kolkata – 700091 
• Phone: +18552009168

6. Suma Soft

Suma Soft provides logistics BPO services that connect customer communication with shipment and document workflows. Its support covers track and trace inquiries, order processing, claims, invoice auditing, shipment monitoring, and customs documentation. The company also offers multilingual customer support and uses tools such as OCR and robotic process automation within document-heavy operations. This mix is relevant to logistics providers that receive a steady volume of status requests while also needing agents to update records, verify paperwork, and coordinate exceptions behind the scenes.

Key Facts

• Best for: Shipment visibility and document-intensive customer operations
• Core services: Customer support, track and trace, claims, order processing, invoice auditing
• Specialization: Logistics BPO and technology-enabled back-office work
• Location: Pune, Maharashtra, India

Contact Information

• Website: www.sumasoft.com 
• E-mail: sales@sumasoft.com
• Facebook: www.facebook.com/SumaSoftPvtLtd
• Twitter: x.com/SumaSoftPvtLtd
• LinkedIn: www.linkedin.com/company/suma-soft-pvt-ltd
• Instagram: www.instagram.com/sumasoftpvtlimited
• Address: 3rd Floor, Westend Icon, Westend Mall Complex, Aundh, Pune - 411007, Maharashtra, India 
• Phone: +912040130400

7. Global Wave Dynamics

Global Wave Dynamics focuses on outsourced logistics workflows for freight forwarders, NVOCCs, 3PLs, and supply chain businesses. Customer support sits alongside shipment scheduling, carrier coordination, track and trace, customs paperwork, inventory coordination, and freight audit work. Its India delivery operation supports international time zones and works with logistics platforms such as CargoWise, SAP, and BluJay. The company is suited to teams that want customer inquiries handled by agents who can also work within transportation and enterprise systems rather than simply record messages for another department.

Key Facts

• Best for: Freight forwarders and 3PL providers
• Core services: Customer support, track and trace, carrier coordination, documentation
• Platforms: CargoWise, SAP, and BluJay
• Delivery model: India-based support for international operations

Contact Information

• Website: globalwavedynamics.com 
• E-mail: info@globalwave.ai
• Facebook: www.facebook.com/people/Global-Wave-Dynamics
• LinkedIn: www.linkedin.com/company/global-wave-dynamics
• Instagram: www.instagram.com/global_wave_dynamics_
• Phone: +1 (908) 864-0188

8. Firstsource

Firstsource runs customer experience and digital operations programs from a global network that includes India. Its published work with transportation marketplace Truckstop shows direct experience improving logistics-related customer and operational workflows. The company is strongest where support requires process redesign, analytics, automation, and ongoing performance management rather than agent staffing alone. Large transportation platforms, marketplaces, and logistics technology businesses can consider Firstsource when they need customer care linked to digital operations and measurable workflow improvement.

Key Facts

• Best for: Transportation platforms and large digital operations
• Core services: Customer experience, digital operations, analytics, AI-enabled workflows
• Relevant experience: Published customer story involving transportation marketplace Truckstop
• Delivery presence: Operations in India and other global markets

Contact Information

• Website: www.firstsource.com
• Facebook: www.facebook.com/firstsource
• Twitter: x.com/firstsource
• LinkedIn: www.linkedin.com/company/firstsource-solutions-limited
• Instagram: www.instagram.com/firstsourceglobal
• Address: 1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai - 400 063 India 
• Phone: +91 (22) 6666 0888 

9. Javi Systems

Javi Systems offers logistics BPO services centered on 3PL track and trace, freight accounts payable, and related operational support. The track and trace component is especially relevant to customer service because it gives teams the shipment information needed to answer status questions and flag delays. Its services can support logistics operators that want a specialist to manage repetitive monitoring and back-office tasks while their internal staff focus on exceptions and customer relationships. The company operates from India and positions its work around process accuracy and controlled delivery.

Key Facts

• Best for: 3PL track and trace and freight payment workflows
• Core services: Shipment tracking, logistics BPO, accounts payable, back-office support
• Specialization: Operational logistics process outsourcing
• Location: India

Contact Information

• Website: javisystems.com   
• E-mail: sales.india@javisystems.com 
• Address: 32/3, 1st floor, Domlur layout, 1st Cross, Bangalore 560071, Karnataka, India 
• Phone: +91 124 493 8741 

10. SCM BPO

SCM BPO concentrates on supply chain outsourcing for manufacturers, exporters, importers, freight forwarders, airlines, and shipping lines. Its services include customer coordination, freight operations support, shipping process management, and trade-related administration. Because the company operates within the logistics domain, it can suit buyers who need support teams to understand shipment processes and industry terminology from the start. The offering is narrower than that of a multinational contact center, but that can be useful for small and mid-sized logistics organizations seeking domain-focused operational assistance from India.

Key Facts

• Best for: Domain-focused supply chain coordination
• Core services: Customer coordination, freight support, shipping processes, administration
• Client types: Freight forwarders, shipping lines, airlines, importers, and exporters
• Location: Kochi, Kerala, India

Contact Information

• Website: scmbpo.com   
• E-mail: contact@scmbpos.com
• Facebook: www.facebook.com/people/SCM-BPO/61561193881805
• Address: Koyenco Techpark, KEPIP, Infopark, Kakkanad, Kochi, Kerala 682042 
• Phone: +91 9744350154 

11. Mandli Technologies

Mandli Technologies provides logistics outsourcing across trucking, ocean freight, air freight, customs, and warehousing. Its teams handle track and trace, freight documentation, import and export paperwork, freight audit, accounts payable and receivable, and route analysis. Those capabilities support customer service by connecting status communication with the operational records behind each shipment. Mandli is a practical option for freight businesses that need broad process coverage across several transport modes and want an India-based team familiar with day-to-day cargo movement.

Key Facts

• Best for: Multimodal freight operations
• Core services: Track and trace, documentation, freight audit, customs, warehousing coordination
• Transport modes: Road, ocean, and air freight
• Location: Bengaluru, Karnataka, India

Contact Information

• Website: www.mtlbis.com
• E-mail:  sales@mtlbis.com
• Facebook: www.facebook.com/MandliGLOBAL
• Twitter: x.com/MANDLIGLOBAL
• LinkedIn: www.linkedin.com/company/mandlitechnologies
• Instagram: www.instagram.com/mandlitechnologies
• Address: #52/2, 2nd Floor, Muthuppa Reddy Heights, 1st Main, 1st Cross, Benniganahalli,  Dooravani Nagar (Post), Old Madras Road, Bengaluru, Karnataka 560016. INDIA (BHARATH) 
• Phone: +91 9483703509 

12. Outsource2India

Outsource2India provides call center, customer support, data processing, document management, and back-office services through an offshore delivery model. For logistics companies, its value is the ability to combine inbound or outbound support with the administrative tasks that follow a customer interaction. The provider works across many industries rather than focusing only on transportation, so buyers should plan for detailed logistics training and clear escalation procedures. It is most relevant when flexibility across several business processes matters more than narrow freight specialization.

Key Facts

• Best for: Multi-process offshore outsourcing
• Core services: Call center operations, customer support, data processing, document management
• Delivery model: India-based offshore teams serving global clients
• Notable strength: Broad range of front-office and back-office functions

Contact Information

• Website: www.outsource2india.com
• E-mail: info2@outsource2india.com
• Twitter: x.com/outsource2india
• LinkedIn: www.linkedin.com/company/outsource2india
• Address: #210, 5 A Cross, 3rd Block, HRBR Layout, Bangalore – 560043, Karnataka
• Phone: 800-594-9501

Conclusion

Logistics customer service leaves little room for slow responses or unclear updates. A missed shipment notification or poorly handled delay can quickly damage trust. The outsourcing companies featured here offer different strengths, from round-the-clock customer support and dispatch coordination to freight documentation, claims handling, and shipment tracking. The right choice depends on operational volume, required channels, industry knowledge, technology compatibility, and how closely the outsourced team must work with internal logistics processes.