Logistics customer service is one of those jobs that looks simple from the outside, until shipments get delayed, tracking updates go missing, or a customer needs an answer right now. For logistics companies, having the right support team in place can make a noticeable difference.

The Philippines has become a popular destination for outsourced logistics support thanks to its large English-speaking talent pool, customer service experience, and familiarity with international operations. The companies below represent a range of outsourcing providers that can help with tasks such as shipment tracking, customer inquiries, order updates, dispatch support, and back-office work.

Of course, the “best” provider depends on what your operation actually needs. A growing e-commerce brand may want a flexible customer support team, while a freight or transportation company could need agents who understand more complex shipment workflows. That’s worth keeping in mind as you compare the options.

1. NeoWork

NeoWork provides staffing and operations services for companies that need support across customer experience, virtual assistance, IT, development, and other business functions. For logistics teams, its customer experience services can cover day-to-day support work such as handling customer questions, coordinating service requests, and supporting internal operations. NeoWork provides services in different markets, including the Philippines, which fits the needs of companies managing customer interactions across multiple regions.

For logistics customer service, NeoWork works through both individual staffing and managed operations models. Its managed service approach can include quality assurance, workforce management, and dedicated reporting, while its staffing model focuses on adding individual team members who work alongside an internal team. The company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, which it connects to its hiring and team engagement approach.

Key Highlights:

• Provides customer experience and operations support for logistics companies
• Provides services in different markets, including the Philippines
• Offers both individual staffing and managed operations models
• Managed teams can include quality assurance and workforce management
• Provides dedicated reporting as part of its operations partnership model
• Reports a 91% annualized teammate retention rate
• Reports a 3.2% candidate selectivity rate

Services:

• Logistics customer outsourcing
• Shipment and order inquiry handling
• Customer experience support
• Virtual assistant services
• Quality assurance
• Workforce management
• Dedicated operational reporting
• Back-office and administrative support

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. KamelBPO

KamelBPO focuses on dedicated logistics support staffing for companies that need help connecting customer service with day-to-day supply chain work. Its logistics support specialists can deal with shipment inquiries, carrier coordination, inventory tasks, and shipping documentation. The roles are built around remote support, with staff familiar with logistics systems such as transportation and warehouse management platforms, EDI, and carrier tools.

For customer-facing logistics operations, the focus is not limited to answering basic delivery questions. The specialists can follow shipment progress, communicate with carriers and warehouse teams, handle documentation, and help resolve delivery problems. The company also works with logistics staff familiar with international shipping requirements, customs processes, and systems used by freight and transportation businesses.

Key Highlights:

• Dedicated remote logistics support staffing
• Support connecting warehouse and customer service functions
• Experience with TMS, WMS, and EDI platforms
• Support for international shipping documentation
• Carrier coordination and shipment tracking
• Inventory and logistics data support
• Customer communication around shipment issues

Services:

• Logistics customer support
• Shipment tracking
• Carrier coordination
• Inventory support
• Shipping documentation
• Transportation management support
• Warehouse management support
• Logistics data entry

Contact Information:

• Website: www.kamelbpo.com
• Email: support@kamelbpo.com
• Facebook: www.facebook.com/KamelBPO
• LinkedIn: www.linkedin.com/company/kamelbpo
• Instagram: www.instagram.com/kamelbpo
• Address: Unit 2F1A BC7 Business Center 7, Philexcel Business Park, M. Roxas Highway, Clark Freeport Zone, Philippines

3. Outsourced

Outsourced offers dedicated offshore logistics support for businesses that need help with the administrative and operational side of moving goods. Its staffing model covers roles across order processing, dispatch, shipping and receiving, freight forwarding, customs, transport scheduling, and customer service. Teams can work remotely or from its Manila-based facilities, depending on the setup.

The range of logistics roles gives companies room to assign different parts of the supply chain to specialized staff. Customer-facing work can include handling logistics inquiries and resolving issues, while operational support covers order fulfillment, shipment coordination, load planning, and customs-related administration. This makes the service relevant to logistics businesses that need support across several connected workflows.

Key Highlights:

• Dedicated offshore logistics staffing
• Logistics support based in the Philippines
• Customer service and order management roles
• Dispatch and transport coordination
• Freight forwarding and customs support
• Order fulfillment and shipping support
• Remote and office-based staffing options

Services:

• Logistics customer service
• Order processing
• Order management
• Dispatch coordination
• Shipping and receiving support
• Freight forwarding support
• Customs brokerage support
• Transport scheduling

Contact Information:

• Website: outsourced.ph
• Email: contact@outsourced.ph
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: 18th Floor, UnionBank Square, Eastwood City, Cyber Park, Quezon City Philippines
• Phone: +61 2 8073 4162

4. SuperStaff

SuperStaff approaches logistics customer service as a mix of customer-facing support and back-office work. Its logistics-related services cover areas such as shipment tracking, customer inquiries, delivery updates, data entry, and invoice processing. The company also points to the need for quick responses when shipments are delayed or customers need clearer information about where an order stands.

Its customer service work can be handled through several communication channels, including phone, email, chat, and social media. For logistics operations, the service can sit alongside back-office functions such as tracking and tracing, invoice processing, accounting support, and data entry. The focus is on keeping information moving between customers and the teams handling the shipment.

Key Highlights:

• Customer service support for logistics operations
• Shipment tracking and delivery updates
• Back-office logistics support
• Multichannel customer communication
• Support for shipment-related inquiries
• Data entry and logistics administration
• Invoice and accounting support

Services:

• Logistics customer service
• Shipment tracking and tracing
• Delivery status updates
• Customer inquiry handling
• Data entry
• Invoice processing
• Accounting support
• Multichannel customer support

Contact Information:

• Website: superstaff.com
• Email: business@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Philippines, 9F 6780 Building, Ayala Ave., Makati, Metro Manila
• Phone: 415-651-7494

5. optiBPO

optiBPO handles purchasing and logistics outsourcing as part of its broader offshore staffing services in the Philippines. Its logistics work covers several stages of the supply chain, from procurement and purchasing through order management, inventory, warehousing, and delivery. The roles are set up around dedicated offshore staff who can take responsibility for specific logistics processes.

The service is particularly relevant to businesses that need ongoing support with the administrative side of logistics. Staff can monitor orders, track deliveries, coordinate warehouse activities, manage inventory records, and work with third-party logistics providers. Customer service can fit into this structure through order updates and communication around fulfillment and delivery. The company lists Australia as its headquarters and also has locations in the UK and United States, while its offshore teams are built in the Philippines.

Key Highlights:

• Offshore purchasing and logistics staffing
• Dedicated teams based in the Philippines
• Support across procurement and supply chain workflows
• Order and inventory management
• Warehouse and delivery coordination
• Work with third-party logistics providers
• Logistics roles can be structured around specific business needs

Services:

• Logistics customer support
• Order management
• Order fulfillment support
• Inventory management
• Purchasing support
• Warehouse support
• Delivery coordination
• Logistics administration

Contact Information:

• Website: optibpo.com
• Facebook: www.facebook.com/optiBPOInternational
• LinkedIn: www.linkedin.com/company/optibpo
• Instagram: www.instagram.com/optibpomarketing
• Address: Level 25, 252 Pitt Street, Sydney NSW 2000, Australia
• Phone: +61 0272 279 086

6. Helpware CX

Helpware CX covers a broad set of logistics BPO functions, including customer support, shipment tracking, trucking support, freight forwarding, customs clearance, and logistics documentation. Its teams can work across transportation workflows, with support for both routine administration and situations that require coordination between carriers, brokers, customers, and internal teams.

Customer service is one part of a wider logistics operation here. Shipment updates can be handled alongside freight documentation, order management, freight audits, and compliance work. The company describes a mix of human support and automation, with technology used for tasks such as document data capture, shipment tracking, route analysis, and invoice checks, while staff handle exceptions, carrier communication, customer inquiries, and compliance decisions.

Key Highlights:

• Logistics BPO and back-office support
• Trucking and fleet management support
• Freight forwarding assistance
• Customs and compliance support
• Shipment tracking
• Logistics customer communication
• Documentation and order management
• Combination of automation and human support

Services:

• Logistics customer service
• Shipment tracking
• Trucking support
• Fleet management support
• Freight forwarding support
• Customs clearance support
• Logistics documentation
• Order management

Contact Information:

• Website: helpware.com
• Email: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware-cx
• Phone: +1 (949) 273 - 2824

7. CreaThink Solutions

CreaThink Solutions focuses on virtual assistant support for trucking and logistics companies, with Filipino professionals handling dispatch, customer communication, data entry, and administrative work. Their logistics support is built around everyday tasks that keep shipments and internal processes organized, including coordinating drivers, loads, and routes, recording delivery information, and keeping clients updated. The company is based in Manila and positions these services around the needs of logistics operations that handle large amounts of scheduling, communication, and data.

Their support covers both operational tasks and customer communication, including dispatch coordination, shipment updates, documentation, and billing. Virtual assistants can respond to customer inquiries and confirmations while keeping shipment records, invoices, and reports up to date. They are also trained to work with common logistics software and tools, which allows them to fit into existing workflows without taking over the core logistics functions of the in-house team.

Key Highlights:

• Virtual assistant support for trucking and logistics
• Filipino remote professionals
• Dispatch and scheduling assistance
• Customer communication and inquiry handling
• Shipment data entry and tracking
• Administrative and documentation support
• Billing and invoicing assistance
• Experience with logistics software and tools

Services:

• Dispatch coordination
• Driver and load scheduling
• Route coordination
• Customer inquiry handling
• Shipment tracking and data entry
• Logistics documentation
• Billing support
• Invoice management

Contact Information:

• Website: creathink-solutions.com
• Email: inquiry@creathink-solutions.com
• Facebook: www.facebook.com/CreaThinkSolutions
• LinkedIn: www.linkedin.com/company/creathink-solutions
• Address: 24/F, BGC Corporate, 30th Street Corner 11th Avenue, Bonifacio Global City, Manila
• Phone: +63991-2132-996

8. Loop Contact Solutions

Loop Contact Solutions handles customer support, helpdesk, sales, retention, and back-office services from its operations in the Philippines. For logistics and transport businesses, its services are relevant to customer-facing work where customers need quick answers about deliveries, service issues, or account-related questions. The company lists logistics and transport among the industries it supports, with its wider service offering built around phone-based and other customer contact operations.
Customer support can include inbound inquiries, helpdesk work, retention and recovery, and follow-up with customers. Loop also uses call recordings, quality checks, dashboards, and reporting as part of its support management. For logistics operations, these functions can be used to handle delivery-related questions, service requests, escalations, and other customer contacts that come up during the shipping process.

Key Highlights:

• Customer support for logistics and transport businesses
• Inbound and outbound customer communication
• Helpdesk and support services
• Call quality monitoring and reporting
• Customer retention and recovery support
• Philippines-based call center operations
• Support for high-volume customer contact

Services:

• Logistics customer support
• Inbound call handling
• Outbound customer calls
• Helpdesk support
• Customer inquiry handling
• Retention support
• Escalation handling
• Back-office support

Contact Information:

• Website: www.loopcontactsolutions.com
• Email: sales@loopcontactsolutions.com
• Facebook: www.facebook.com/loopcontactsolutions
• Twitter: x.com/loopcallcenter
• LinkedIn: www.linkedin.com/company/loop-contact-solutions
• Instagram: www.instagram.com/loopcontactsolutions
• Address: 111 Paseo de Roxas Ave Makati, Metro Manila, 1229 Philippines
• Phone: +1 855 596 5902

9. Sourcefit

Sourcefit handles logistics and transport outsourcing across operational and administrative functions. Its logistics teams can support dispatch, route coordination, shipment tracking, customer and partner communication, documentation, and back-office tasks. The company works with logistics systems such as TMS and CRM platforms, allowing outsourced staff to work within the tools already used by an operation.

For customer service, the work is closely tied to the movement of shipments. Staff can send status updates, communicate with customers and logistics partners, follow proof-of-delivery records, and keep operational information up to date. Other tasks include bill of lading support, reporting, data management, and general coordination, giving the service a mix of customer-facing and back-office responsibilities.

Key Highlights:

• Logistics and transport outsourcing
• Dispatch and route coordination
• Shipment tracking and status updates
• Customer and partner communication
• Documentation and data management
• TMS and CRM support
• Back-office logistics assistance

Services:

• Logistics customer support
• Dispatch coordination
• Route updates
• Shipment tracking
• Delivery status communication
• Proof-of-delivery support
• Logistics documentation
• TMS and CRM data support

Contact Information:

• Website: sourcefit.com
• Email: contact@sourcefit.com
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitHQ
• LinkedIn: www.linkedin.com/company/sourcefitph
• Address: 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road, Quezon City, Metro Manila 1110, Philippines
• Phone: +63 2 8470 2484

10. Big Outsource

Big Outsource handles logistics back-office work from its Philippine operations, with services centered on tasks such as invoicing, shipment tracking, carrier communication, and TMS data entry. Its logistics offering is aimed at functions that can be handled remotely, while physical activities such as warehousing and freight movement remain with the logistics company or its 3PL.

Customer communication is part of the wider logistics workflow. Teams can respond to shipment questions, update tracking information, communicate with carriers, manage documents, and follow up on proof-of-delivery records. The company offers dedicated staffing as well as other outsourcing models, so logistics support can be structured around a particular function or a broader back-office operation.

Key Highlights:

• Logistics back-office outsourcing
• Philippine-based dedicated teams
• Shipment tracking support
• Carrier communication
• Freight invoicing and accounts support
• TMS data entry
• Document management
• Customer service support

Services:

• Shipment tracking
• Logistics customer support
• Carrier communication
• Freight invoicing
• Accounts receivable support
• TMS data entry
• Document management
• Proof-of-delivery follow-up

Contact Information:

• Website: bigoutsource.com
• Facebook: www.facebook.com/BigOutsource
• Twitter: x.com/BigOutsource
• LinkedIn: www.linkedin.com/company/bigoutsource
• Instagram: www.instagram.com/bigoutsource
• Address: Lot 1-4 Block 4 Guevarra Subd. San Pablo City, Laguna Philippines 4000

11. Outsource Philippines

Outsource Philippines offers logistics support specialists for tasks that cover transportation, supply chain coordination, inventory, tracking, and customer service. Its specialists can work with transportation management systems, inventory management systems, CRM tools, warehouse management systems, order management systems, and real-time tracking software. The company operates from the Philippines and positions logistics support as part of its wider outsourcing services.

For customer service teams, the main focus is keeping shipment information current and making it easier to respond to delivery-related questions. Staff can monitor tracking information, manage inventory records, assist with supply chain processes, and handle customer service tasks. These functions can be combined depending on how much of the logistics workflow needs outside support.

Key Highlights:

• Logistics support specialists
• Customer service and supply chain support
• Real-time shipment tracking
• Inventory management support
• Transportation management system support
• Warehouse and order management system experience
• Customer communication and logistics administration

Services:

• Logistics customer support
• Shipment tracking
• Inventory management
• Supply chain support
• Transportation management support
• Order management
• Warehouse management support
• Logistics data administration

Contact Information:

• Website: outsource-philippines.com
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Instagram: www.instagram.com/outsource.philippines
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• Phone: +632-8868-0096

12. Offshore Business Processing

Offshore Business Processing (OBP) supports transportation, logistics, and freight forwarding companies with operational, customer service, and accounting tasks. Its logistics work covers shipment registration, order management, track and trace, document handling, transport coordination, invoicing, and warehouse-related administration. On the customer service side, teams can handle quotation requests, follow up with shipping lines and agents, and update client and supplier rates.

The work also covers the paperwork and coordination around freight operations. Tasks include import email management, document chasing, export declarations, landed costing, and US ISF and AMS filing. OBP also works with CargoWise, with services covering helpdesk support, training, implementation, system integration, and process-related work.

Key Highlights:

• Support for transportation, logistics, and freight forwarding operations
• Shipment registration and track and trace
• Order and transport coordination
• Customer service and quotation support
• Freight documentation and administration
• Accounting and bookkeeping for logistics operations
• CargoWise support, training, and implementation

Services:

• Shipment tracking and trace
• Order management
• Transport coordination
• Logistics customer support
• Freight quotation support
• Import and export documentation
• Invoicing and billing support
• CargoWise support

Contact Information:

• Website: www.offshorebusinessprocessing.com
• Email: sales@offshorebusinessprocessing.com
• Facebook: www.facebook.com/OffshoreBusinessProcessing
• Twitter: x.com/offshorebp
• LinkedIn: www.linkedin.com/company/offshorebusinessprocessing 
• Address: 17th and 18th Floor, Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Pasig City, 1605, Philippines
• Phone: +63 2 5304 6274

13. Ripped Box Station

Ripped Box Station offers outsourced support for logistics companies, with services covering customer service and administrative work. Its logistics offering is part of a broader support model that can cover routine operational tasks and additional staffing needs. The company is based in Metro Manila and lists logistics support among its dedicated service areas.

For logistics operations, the relevant work centers on customer support and administration. Its wider staffing model can be used for different types of support depending on the workload, while technology and automation are used as part of its approach to logistics workflows. Other listed services include social media management, lead generation, graphic design, and website support, although these sit outside its logistics-focused offering.

Key Highlights:

• Logistics support services
• Customer service assistance
• Administrative support
• Dedicated staffing options
• Talent-as-a-Service
• Support-as-a-Service
• Technology and automation for logistics workflows

Services:

• Logistics customer support
• Administrative logistics support
• Customer inquiry handling
• Shipment-related support
• Logistics data and documentation support
• Dispatch and coordination support
• Order and workflow assistance
• Back-office logistics support

Contact Information:

• Website: rippedboxstation.com
• Email: info@rippedboxxstation.com
• Facebook: www.facebook.com/RippedBoxStation
• LinkedIn: www.linkedin.com/company/rippedbox-station
• Instagram: www.instagram.com/rippedboxstation
• Address: Suite C, Level 7, World Trust Tower, 50 Stanley St. Central, Hong Kong
• Phone: +1 650 385 8964

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Conclusion

Choosing a logistics customer service outsourcing company in the Philippines comes down to what part of the operation needs support. Some providers focus mainly on customer communication and shipment inquiries, while others cover dispatch, tracking, documentation, order management, or wider back-office logistics tasks. The right fit depends on how your logistics process is set up and where your internal team needs extra capacity.

It is also worth looking beyond the basic promise of lower costs. Experience with logistics software, carrier communication, shipment updates, documentation, and time-sensitive customer requests can make a real difference in day-to-day work. Before choosing a provider, companies should look at the specific services offered, the type of logistics work the team handles, communication processes, and how easily the outsourced staff can fit into existing operations. In the end, good logistics customer service is less about having more people and more about having the right support in the places where delays and communication gaps tend to happen.

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