Managed services outsourcing has become a practical way for businesses to keep IT operations reliable without building every capability in-house. The Philippines is a strong market for this model, combining an established outsourcing industry with a growing pool of technical talent and English-speaking professionals.

But choosing a provider is about more than finding a company that can handle a help desk or monitor infrastructure. The right partner should fit your operating model, understand your technology environment, and be able to scale as your requirements change.

Below, we look at managed services outsourcing companies in the Philippines that cover different areas of IT operations, from infrastructure and cloud management to cybersecurity, application support, and broader technology services. The list includes both established global providers and Philippines-based firms, giving businesses a useful starting point for comparing different delivery models and areas of expertise.

1. NeoWork

NeoWork supports businesses with outsourced teams across customer experience, virtual assistance, IT and development, AI training, MVP solutions, and creative services. We offer both individual staffing and managed operations, with teams handling functions such as quality assurance, workforce management, and reporting. We serve different markets, including the Philippines, and work across industries such as technology, healthcare, logistics, media, gaming, and e-commerce.

Team stability is part of how we structure our outsourcing services. We have a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, based on the share of candidates we hire from those we interview. With managed services, our teams can handle functions such as customer support, quality assurance, workforce management, and reporting, while day-to-day management can remain with us or be shared with the client depending on the engagement model. Services can be adjusted from individual team members to dedicated operational functions as requirements change.

Key Highlights:

• Global staffing and managed operations
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate
• Customer experience and support teams
• IT and software development staffing
• Quality assurance and workforce management
• Dedicated reporting
• Services available in different markets, including the Philippines

Services:

• Managed services outsourcing
• IT and software development
• Virtual assistant services
• Quality assurance
• Workforce management
• Dedicated reporting
• AI training and data labeling
• Creative services

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Outsourced

Outsourced focuses on building offshore teams in the Philippines, with managed IT services covering ongoing support and monitoring of workstations, networks, applications, and other infrastructure. Its staffing model can be used for individual roles such as helpdesk and service desk specialists or for broader IT teams that handle day-to-day technical operations. The company lists roles across support, infrastructure, cloud, cybersecurity, software development, and IT management.

For businesses looking at managed services outsourcing, the main focus here is the people behind the service. Teams can cover functions such as IT service desks, network operations, cloud operations, technical support, and security. The model can fit both companies managing their own technology environment and IT providers that need additional technical staff to support their customers.

Key Highlights:

• Offshore managed IT services staffing
• IT helpdesk and service desk roles
• Network and infrastructure support
• Cloud and DevOps specialists
• Cybersecurity and information security roles
• Application and software development support
• IT management and architecture positions
• Support for both internal IT teams and MSP operations

Services:

• Managed IT support
• Helpdesk and service desk support
• Network and systems administration
• Cloud infrastructure support
• Cybersecurity support
• Application development and maintenance
• DevOps and site reliability engineering
• Technical and IT management

Contact Information:

• Website: outsourced.ph
• Email: contact@outsourced.ph
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: 18th Floor, UnionBank Square, Eastwood City, Cyber Park, Quezon City Philippines
• Phone: +61 2 8073 4162

3. SuperStaff

SuperStaff handles outsourced customer service and back-office functions, with teams covering accounting, recruitment, logistics support, technical support, and healthcare operations. Its model includes recruiting, training, equipping, and managing staff around a client's workflows and requirements. The company operates call center facilities in Makati and Clark and uses these teams for both customer-facing and operational support.

A noticeable part of the service model is the combination of industry-specific training and ongoing team management. Healthcare staff can work with HIPAA requirements, EMR systems, and medical terminology, while e-commerce teams handle orders, inventory, returns, and shipping-related tasks. The company lists customer experience, back-office support, recruitment, and staff leasing among its outsourcing solutions, with support available for both offshore and onshore arrangements.

Key Highlights:

• Outsourced customer service and call center operations
• Back-office and accounting support
• Industry-specific staff training
• Healthcare and HIPAA-related support
• Logistics and dispatch operations
• Recruitment and staff management
• 24/7 operations
• Facilities in Makati and Clark

Services:

• Customer service outsourcing
• Technical support
• Back-office support
• Accounting support
• Healthcare operations support
• Logistics and dispatch support
• Recruitment process outsourcing
• Staff leasing

Contact Information:

• Website: superstaff.com
• Email: business@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Philippines, 9F 6780 Building, Ayala Ave., Makati, Metro Manila
• Phone: 415-651-7494

4. ScalableOS

ScalableOS works with managed service providers and technology teams that need offshore IT support functions. Its model is centered on recruiting dedicated staff for specific environments, with roles matched to the systems, tools, and workflows already used by the client. The company lists support positions across service desks, network operations, cloud platforms, cybersecurity, infrastructure, and IT administration.

The service model is closely connected to managed services outsourcing because the offshore teams are built around day-to-day operational functions. Staff can work with PSA and RMM platforms, existing service processes, and defined support levels. Its listed locations include Makati in Metro Manila, along with other international locations, while the service scope is aimed at MSPs and internal IT teams operating across different markets.

Key Highlights:

• Offshore teams for MSPs and IT departments
• Service desk and end-user support
• Network operations and infrastructure support
• Cloud and platform support
• Cybersecurity and SOC support
• IT infrastructure and systems management
• Operational and administrative IT support
• Teams aligned with existing workflows and tools

Services:

• IT helpdesk support
• Service desk operations
• Network operations center support
• Cloud management support
• Infrastructure management
• Cybersecurity support
• Systems administration
• IT support administration

Contact Information:

• Website: scalableos.com
• Email: sales@scalableos.com
• Facebook: www.facebook.com/Scalable.OS
• LinkedIn: www.linkedin.com/company/scalable-os
• Instagram: www.instagram.com/scalable.os
• Phone: (206) 452-7299

5. Magellan Solutions

Magellan Solutions is a Philippines-based BPO provider with services that extend into IT and data-related operations. Its managed services offering includes data analytics support, where specialists handle data processing, integration, cloud data management, reporting, dashboards, and AI-enabled analysis. The wider service portfolio includes outsourced technical support, along with back-office and data management functions that can sit alongside IT operations.

For companies considering managed services outsourcing, its role is relevant where technical support or data operations need to be handled by an external team. The service mix covers both customer-facing technical support and behind-the-scenes data work, making the scope broader than traditional call center outsourcing. Its operations serve different markets and industries, with locations and service coverage in the Philippines and other regions.

Key Highlights:

• Managed data analytics services
• Data processing and management
• Outsourced technical support
• Cloud data management
• Reporting and dashboards
• Data integration and automation
• AI and machine learning support
• BPO and back-office operations

Services:

• Managed analytics
• Data management
• Data processing
• Technical support
• Data integration
• Cloud data management
• Reporting and dashboard support
• AI-enabled data analysis

Contact Information:

• Website: www.magellan-solutions.com
• Email: hello@magellan-solutions.com
• Facebook: www.facebook.com/magellanbpo
• LinkedIn: www.linkedin.com/company/magellanbpo
• Instagram: www.instagram.com/magellansolutions
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• Phone: 63-2-83966000

6. Universal Access & Systems Solutions (UAS)

Universal Access & Systems Solutions (UAS) covers managed IT services as part of a wider technology offering that includes networking, infrastructure, security, software, data center solutions, and digital transformation. Its managed services are structured around dedicated teams that can handle ongoing technical requirements, including network and infrastructure management, security, software services, and IT support.

The company connects these services with industries such as banking, healthcare, government, retail, energy, and education. For managed services outsourcing, its offering is particularly relevant to organizations that need continuous oversight of IT environments and access to technical staff without managing every operational function internally.

Key Highlights:

• Managed IT services
• Dedicated technical teams
• Network and infrastructure management
• Managed security services
• Managed software services
• IT support and troubleshooting
• 24/7 management
• Industry-specific technology services

Services:

• Managed network and infrastructure
• Managed security services
• Managed software as a service
• Managed IT support
• 24/7 IT management
• Network monitoring and management
• Security management
• Technical infrastructure support

Contact Information:

• Website: uas.com.ph
• Email: customercare@uas.com.ph
• Facebook: www.facebook.com/OfficialUAS
• LinkedIn: www.linkedin.com/company/officialuas
• Instagram: www.instagram.com/official.uas
• Address: One Paseo Building, 1604 Eulogio Rodriguez Jr. Ave, Pasig City., Pasig City Metro Manila, Philippines
• Phone: +63 2 8 891 8330

7. Logix BPO

Logix BPO combines traditional BPO functions with remote team staffing and technology-supported operations. Its services cover inbound and outbound call center work, customer service, technical support, administrative tasks, recruitment, accountancy, bookkeeping, digital marketing, and virtual assistance. The company operates from Cebu and supports businesses across different industries with teams that can be built around specific roles and workflows.

For managed outsourcing, the model goes beyond individual staffing. Teams can be recruited, onboarded, and managed as part of an ongoing service arrangement, while automation and AI are used as part of its broader operational approach. Data security is built into the service environment, with the company citing standards and requirements including ISO, HIPAA, PCI DSS, GDPR, and CCPA. Its offering ranges from customer-facing contact center work to back-office and specialist functions.

Key Highlights:

• BPO and remote team staffing
• Inbound and outbound call center operations
• Managed remote teams
• AI and automation support
• Data security and compliance processes
• Operations based in Cebu
• Support for multiple business functions
• Industry-focused outsourcing

Services:

• Customer service
• Inbound call center services
• Outbound call center services
• Technical support
• Live chat and email support
• Recruitment process outsourcing
• Accountancy and bookkeeping
• Virtual assistant services

Contact Information:

• Website: logixbpo.com
• Email: hello@logixbpo.com
• Facebook: www.facebook.com/logixbpo
• Twitter: x.com/logixbpo
• LinkedIn: www.linkedin.com/company/logixbpo
• Instagram: www.instagram.com/logixbpo
• Address: 18th Floor, 1Nito Tower, 7f Archbishop Reyes Ave., Lahug, Cebu City
• Phone: +44 115 654 7288

8. Sourcefit

Sourcefit operates as an offshore outsourcing provider with delivery locations that include the Philippines. Its IT services cover system and network administration, software development, quality assurance, and other technical support functions. In its managed IT service desk work, the company handles helpdesk, desktop support, network coordination, and related administrative tasks within established client workflows.

The service desk model includes multichannel ticket handling, triage, escalation, device troubleshooting, reporting, quality checks, and workforce planning. This makes the offering relevant to managed services outsourcing for IT providers that need an external team to handle day-to-day support operations while following their existing processes and service requirements.

Key Highlights:

• Offshore IT support from the Philippines
• Managed service desk operations
• Helpdesk and desktop support
• Network support and coordination
• Ticket triage and escalation
• Quality assurance and reporting
• IT operations and administrative support
• Software development and testing

Services:

• IT service desk support
• Helpdesk operations
• Desktop support
• Network administration
• System administration
• Technical support
• Quality assurance and testing
• Software development

Contact Information:

• Website: sourcefit.com
• Email: contact@sourcefit.com
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitHQ
• LinkedIn: www.linkedin.com/company/sourcefitph
• Address: 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road, Quezon City, Metro Manila 1110, Philippines
• Phone: +63 2 8470 2484

9. ADEC Philippines

ADEC Philippines is a Manila-based managed services and IT outsourcing provider covering business process management, IT outsourcing, and help desk and customer service solutions. Its technology services include designing, developing, and implementing software to support business processes and back-office operations. The company is part of ADEC Innovations, whose services include data management, healthcare, sustainability, environmental data services, and knowledge management.

Its managed services combine IT and business process support, with help desk and customer service functions handling day-to-day user and customer interactions. Business process management covers operational workflows, while IT outsourcing focuses on the software and technology used to support those processes. This gives the company a service mix that covers both technical operations and back-office functions.

Key Highlights:

• Managed services
• IT outsourcing
• Business process management
• Help desk operations
• Customer service support
• Software technology implementation
• Back-office process support
• Data management services

Services:

• IT outsourcing
• Help desk support
• Customer service
• Business process management
• Software implementation
• Back-office management
• Data management
• Finance and accounting process support

Contact Information:

• Website: www.adec-philippines.com
• Email: info@adec-philippines.com
• Facebook: www.facebook.com/ADEC-Philippines-Managed-Services-1191858297518650
• LinkedIn: www.linkedin.com/in/adecphilippinesmanagedservices
• Instagram: www.instagram.com/adecphilippines
• Address: GF Alabang Corporate Center, KM25 West Service Road, Brgy. Cupang, Muntinlupa City 1771, Philippines
• Phone: +63 2 775 0632

10. Highspring

Highspring has a Manila office and combines managed services with consulting and talent solutions. Its managed services cover outsourced business operations, while its wider capabilities include data, digital services, enterprise applications, finance and accounting, governance, risk and compliance, and artificial intelligence. The company serves industries such as financial services, technology, manufacturing, retail, and private equity.

Its managed services can cover operational functions that businesses need to run on an ongoing basis. Technology-related work sits alongside areas such as finance, data, enterprise applications, and compliance, allowing the scope of an outsourced team to vary according to the function being managed. The Manila operation is part of Highspring's wider international network of offices and delivery centers.

Key Highlights:

• Managed business services
• Consulting and advisory support
• Talent and staffing solutions
• Data and digital services
• Enterprise applications
• Finance and accounting operations
• Governance, risk and compliance
• Support for multiple industries

Services:

• Managed business operations
• Data services
• Digital services
• Enterprise application support
• Finance and accounting
• Governance and compliance support
• Talent solutions
• Business transformation services

Contact Information:

• Website: www.highspring.com
• Facebook: www.facebook.com/HighspringGlobal
• LinkedIn: www.linkedin.com/company/highspring
• Instagram: www.instagram.com/highspring_global
• Address: 6F One Ayala Edsa Corner Ayala Avenue, San Lorenzo, Makati City 1223

11. optiBPO

optiBPO builds and manages dedicated offshore teams in the Philippines for companies that want to extend their existing operations. Its managed BPO model covers recruitment, HR, payroll, IT, and day-to-day team supervision, while the client keeps control over the team's work and priorities. The company describes its approach as an extension of the onshore team, with outsourced staff working under the client's direction.

The service range includes technology operations as well as customer service, accounting, administration, logistics, sales, marketing, and lead generation. Technology operations can be extended through additional support hours and technical capacity, while other teams handle specific business processes. The setup can start with a small team and expand as more functions are moved offshore.

Key Highlights:

• Dedicated offshore teams in the Philippines
• Managed BPO model
• Recruitment and team setup
• HR and payroll administration
• IT and technology operations
• Customer service outsourcing
• Accounting and administrative support
• Support for sales, marketing, and logistics

Services:

• IT support outsourcing
• Technology operations
• Customer service
• Accounting outsourcing
• Administration outsourcing
• Logistics outsourcing
• Sales support
• Marketing outsourcing

Contact Information:

• Website: optibpo.com
• Facebook: www.facebook.com/61584451007356
• LinkedIn: www.linkedin.com/company/optibpo
• Instagram: www.instagram.com/optibpomarketing
• Address: Level 25, 252 Pitt Street, Sydney NSW 2000, Australia
• Phone: +61 0272 279 086

12. One CoreDev IT

One CoreDev IT focuses on managed services built around offshore teams and ongoing operational support. Its offering covers proactive management, integration, and end-to-end support, with a dedicated presence in the Philippines. The company also operates related outsourcing models, including Employer of Record, Build-Operate-Transfer, and Global Capability Center services.

The managed services model can cover the operational side of an offshore team while the client remains involved in its day-to-day direction. Team administration, support, and other operational requirements are handled as part of the setup. For companies building an offshore function in the Philippines, the service can sit alongside other models that allow a team to develop into a longer-term operation.

Key Highlights:

• Managed services for offshore operations
• Team-based outsourcing
• Operational and administrative support
• Proactive service management
• Philippines delivery capability
• Employer of Record services
• Build-Operate-Transfer model
• Global Capability Center support

Services:

• Managed services
• Offshore team management
• Operational support
• Employer of Record services
• Build-Operate-Transfer
• Global Capability Center setup
• Team administration
• Offshore operations support

Contact Information:

• Website: onecoredevit.com
• Facebook: www.facebook.com/onecoredevit
• Twitter: x.com/onecoredevit
• LinkedIn: www.linkedin.com/company/one-coredev-it
• Instagram: www.instagram.com/onecoredevit
• Phone: +63 2 5310-6188

13. KMC Solutions

KMC Solutions runs managed services for companies building offshore teams in the Philippines, handling areas such as legal compliance, facilities, IT, HR administration, and infrastructure. The client directs the team's work, tools, workflows, and performance standards, while KMC takes care of the operational side. Its facilities in BGC, Makati, Ortigas, and Cebu support teams working across different business functions.

The team structure can cover engineering, product, data, UX, finance, HR, marketing operations, legal operations, customer success, IT, NOC, security, accounting, and sales development. IT operations include L1-L2 helpdesk support, device provisioning, network monitoring, and access management. HR administration, facilities management, compliance, and management reporting are handled within the same operating model.

Key Highlights:

• Managed offshore teams
• IT and infrastructure operations
• HR and employee administration
• Compliance and payroll support
• Facilities and workplace management
• Engineering and product teams
• Security and NOC functions
• Offices across key Philippine locations

Services:

• Managed offshore teams
• IT helpdesk support
• Network monitoring
• Device provisioning
• Access management
• HR administration
• Facilities management
• Compliance and payroll support

Contact Information:

• Website: kmc.solutions
• Address: 25th floor Picadilly Star, Bonifacio Global City, Taguig 1214
• Phone: +63 2 8779 6540

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Conclusion

Managed services outsourcing in the Philippines can cover very different parts of a business, from customer experience and back-office operations to IT, development, AI training, and specialist support. NeoWork sits within this broader model through both individual staffing and managed operations, where teams can take care of functions such as quality assurance, workforce management, and reporting.

When comparing providers, it helps to look at how the service is actually structured. Some companies focus on building and managing complete teams, while others add specific operational functions around an existing team. The right choice depends on the work that needs to be outsourced, the level of day-to-day management required, and how much flexibility the business needs as its operations change.

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