Selling across Amazon, Mercado Libre and regional retail marketplaces brings more work than publishing product listings. Merchants must maintain accurate catalogs, reconcile inventory, monitor account health and answer buyers quickly. Outsourcing can cover complete seller-account management or specific functions such as order processing and customer care. Colombia offers both specialist marketplace agencies and nearshore operations teams serving brands across the Americas.

1. NeoWork

NeoWork builds dedicated remote teams for online retailers that need reliable coverage across marketplace and e-commerce workflows. Its e-commerce administrator and Amazon virtual assistant services cover product listings, seller-account administration, inventory checks, order coordination and buyer communication. Colombian talent gives North American brands overlapping working hours for activities that need frequent updates. The dedicated-team model is particularly relevant when a seller wants ongoing operators working inside established systems rather than an occasional catalog project. Marketplace support can sit alongside customer experience and other back-office responsibilities.

Key Facts

• Best for: Dedicated, ongoing marketplace operations teams
• Core services: Marketplace management outsourcing, e-commerce administration, Amazon virtual assistants, customer support, order processing
• Platforms: Amazon and other online sales channels
• Delivery model: Managed remote staffing with access to Colombian talent

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Lievant

Lievant operates marketplace accounts for brands selling in Colombia and other American markets. Its Active Management service addresses everyday channel execution, while the Digital Kit handles catalog structure, product photography and marketplace search optimization. The company maintains an operational location in Medellín alongside offices in Mexico and the United States. This cross-border setup is pertinent to brands managing Mercado Libre and retail marketplace catalogs across several territories, where category requirements and promotional calendars can vary considerably between channels.

Key Facts

• Best for: Brands seeking outsourced marketplace account administration
• Core services: Active marketplace management, catalog optimization, marketplace consulting
• Markets: Colombia, Mexico and the United States
• Location: Medellín, Colombia

Contact Information

• Website: lievant.co
• Email: hello@lievant.com
• Facebook: www.facebook.com/Lievant
• LinkedIn: www.linkedin.com/company/lievant
• Instagram: www.instagram.com/lievant
• Address: Carrera 42 #14 – 11, Edificio Castropol Piso 5, Medellín, Colombia. 
• Phone: +573332692584 

3. eCore

eCore's marketplace operation service covers the practical steps between launching a seller account and keeping it commercially active. The Medellín agency sets up Amazon and Mercado Libre accounts, prepares product catalogs for search visibility, manages marketplace advertising and oversees inventory-related work. It also identifies itself as a certified Mercado Libre agency partner in Colombia. Because execution and advertising sit within the same service, eCore is relevant to merchants who want catalog changes and media spending coordinated rather than separated between different contractors.

Key Facts

• Best for: Amazon and Mercado Libre sellers requiring operational and advertising support
• Core services: Seller setup, catalog SEO, marketplace ads, inventory administration
• Specialization: Marketplace strategy and execution
• Location: Medellín, Colombia

Contact Information

• Website: ecore.com.co
• Email: santiago.salazar@ecore.com.co
• Facebook: www.facebook.com/ecoredigitalperformance
• LinkedIn: www.linkedin.com/company/ecore-digital-performance-s-a-s
• Instagram: www.instagram.com/ecore_digital_performance
• Address: Carrera 31 # 8-31, El Poblado, Medellín, Antioquia, Colombia 
• Phone: +57 322 614 5091

4. Infracommerce

Infracommerce manages digital sales channels for brands across Latin America, including Colombia. Its Infra.Digital service covers marketplace operations and commercial decisions around pricing, promotions and inventory, while the wider group provides e-commerce technology and fulfillment support. The company incorporated Brandlive's Colombian operations into its regional business, establishing a local service presence. For brands coordinating marketplaces with their own online stores, Infracommerce brings day-to-day channel management into a broader omnichannel operation rather than treating each sales channel separately.

Key Facts

• Best for: Brands coordinating marketplace and omnichannel operations in Colombia
• Core services: Marketplace operations, revenue management, fulfillment support
• Specialization: Integrated digital commerce and marketplace execution
• Location: Colombia, within a nine-country Latin American operation

Contact Information

• Website: www.infracommerce.lat
• Facebook: www.facebook.com/Infracommercelatam
• Twitter: x.com/InfracommerceL
• LinkedIn: www.linkedin.com/company/infracommerce-lat
• Instagram: www.instagram.com/infracommercelatam

5. Conecta Marketplaces

Conecta Marketplaces manages the difficult catalog work that arises when a retailer connects several sales channels. As a certified Multivende partner, it implements the platform, uploads product information and maintains synchronization between connected marketplaces. The service also includes monitoring catalog errors and adjusting prices, discounts and product content. Its published coverage explicitly includes Colombia, together with other Latin American markets. Retailers already using Multivende, or preparing to adopt it, have a concrete route to outsourcing routine catalog maintenance without handing over their entire commercial strategy.

Key Facts

• Best for: Multichannel merchants using Multivende
• Core services: Multivende implementation, catalog maintenance, price and inventory synchronization
• Specialization: Marketplace integrations and retail media
• Coverage: Colombia and other Latin American markets

Contact Information

• Website: conectamarketplaces.com

6. Acobet Agency

Acobet Agency manages Mercado Libre accounts for brands operating in Colombia and other Latin American markets. Its program brings listing and catalog optimization together with Mercado Ads, seller reputation work and coordination of inventory across Amazon and Shopify. The agency also provides a defined process for reviewing pricing, rebuilding content and expanding into additional countries. Its published Growth arrangement starts at a monthly base fee plus a percentage of incremental sales, which gives established sellers a concrete pricing model to examine when comparing outsourced marketplace management.

Key Facts

• Best for: Established brands expanding on Mercado Libre in Colombia
• Core services: Marketplace account management, Mercado Ads, seller reputation, catalog optimization
• Specialization: Latin American marketplace expansion
• Coverage: Colombia, Mexico, Chile and Argentina

Contact Information

• Website: acobetagency.com
• Email: info@acobetagency.com
• LinkedIn: www.linkedin.com/company/acobet
• Address: Rio Rancho, New Mexico, USA 

7. BruntWork

BruntWork provides virtual assistants for recurring e-commerce tasks, including Amazon seller administration. Its published Amazon assistant offering addresses product listings, inventory and everyday seller activity, while broader outsourcing services cover customer messages and website updates. The company recruits distributed talent, including workers in Colombia, making it an option for merchants who want an assigned person to carry out a documented workflow. Compared with a specialist marketplace agency, the service is oriented toward staffing specific operational roles under the merchant's direction.

Key Facts

• Best for: Sellers needing task-focused Amazon virtual assistants
• Core services: Listing updates, inventory administration, customer communication
• Delivery model: Remote virtual assistant staffing
• Colombia connection: Colombia-based outsourcing talent

Contact Information

• Website: www.bruntwork.co
• Facebook: www.facebook.com/bruntwork
• LinkedIn: www.linkedin.com/company/bruntwork-pty-ltd
• Instagram: www.instagram.com/bruntworkofficial
• Phone: +1(951) 383 6954 

8. Barioli Agency

Barioli Agency works with brands and importers that need support managing Amazon accounts. Led by Bogotá-based consultant Lilia Cifuentes, the agency handles Amazon Ads campaigns and product-listing optimization, with a focus on account performance and seller visibility. Its services also include account audits, suspension appeals and international expansion planning for sellers entering markets such as the United States and Europe. This combination suits companies that want external assistance with both marketplace advertising and the technical work behind a functioning Amazon sales channel.

Key Facts

• Best for: Brands and importers managing Amazon sales and advertising
• Core services: Amazon Ads management, listing optimization, seller account audits
• Specialization: Amazon PPC and international seller account setup
• Location: Bogotá, Colombia

Contact Information

• Website: barioliagency.com
• Email: info@barioliagency.com
• LinkedIn: www.linkedin.com/company/barioli
• Instagram: www.instagram.com/barioli_agency
• Phone: +57 300 501 6131

9. ContactPoint360

ContactPoint360 combines e-commerce customer experience with order processing and related back-office services. Its Bogotá office gives merchants a Colombian delivery location for managing customer inquiries, transaction questions and post-purchase issues. A company publication on order-processing outsourcing also identifies its broader e-commerce operating model and integration with order management and customer relationship systems. This makes the provider relevant where marketplace sellers have already established their account strategy but need a team to keep orders and buyer communication moving during busy periods.

Key Facts

• Best for: E-commerce order support and multilingual customer operations
• Core services: Order processing, customer care, back-office support
• Specialization: Retail and e-commerce operations
• Location: Bogotá, Colombia

Contact Information

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

10. Horatio

Horatio provides dedicated customer support and back-office teams for digital brands, including e-commerce businesses. Its Bogotá operation handles live chat and other customer channels that merchants rely on for product questions, delivery updates and return requests. The provider also works with customer-support platforms already used by growing online retailers, so the outsourced team can fit into an established service environment. Horatio is most directly applicable to the buyer-facing part of marketplace operations, rather than catalog strategy or sponsored-listing management.

Key Facts

• Best for: High-touch buyer support for growing online brands
• Core services: Live chat, customer care, back-office support
• Industries: E-commerce and digital consumer brands
• Location: Bogotá, Colombia

Contact Information

• Website: www.hirehoratio.com
• LinkedIn: www.linkedin.com/company/hire-horatio
• Facebook: www.facebook.com/hirehoratiocx
• Twitter: x.com/hire_horatio
• Instagram: www.instagram.com/hirehoratio
• Address: Centro Empresarial Colina, Av. Boyacá #152-60, 7th & 8th Floors, Bogotá, Colombia

11. TaskUs

TaskUs delivers outsourced digital operations for technology and e-commerce brands, with Colombian sites in Cali and Medellín. The company has publicly identified e-commerce clients served from Colombia, and its wider service portfolio includes customer experience and trust-and-safety work. A marketplace business with significant order volume or user-generated activity can use these capabilities for customer interactions and operational issue handling. Its model is more closely associated with scaled customer and platform operations than with direct ownership of a merchant's product catalog or advertising account.

Key Facts

• Best for: High-volume e-commerce and platform support
• Core services: Customer experience, digital operations, trust and safety
• Industries: E-commerce and technology
• Locations: Medellín and Cali, Colombia

Contact Information

• Website: www.taskus.com
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph
• Address: Calle 67, Medellín, Colombia
• Phone: 888-400-8275

12. Foundever

Foundever operates multiple customer experience delivery sites in Colombia and explicitly serves retail and e-commerce organizations. Its service portfolio combines customer care with back-office support and content moderation, all relevant to the support side of busy online marketplaces. Colombian teams serve businesses through several languages, including English and Spanish. The provider is a candidate for merchants seeking a larger managed operation for buyer communications or transaction support, particularly when the seller already has specialists managing marketplace listings and campaigns.

Key Facts

• Best for: Multilingual retail customer support at scale
• Core services: Customer care, back-office support, content moderation
• Industries: Retail and e-commerce
• Locations: Bogotá, Cali and Barranquilla, Colombia

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

13. Fusion CX

Fusion CX offers Colombia-based customer service and back-office teams for retailers and e-commerce companies. Its published Colombian service description covers order inquiries, returns and post-purchase assistance, with order processing available as a back-office function. Those activities matter when marketplace sellers face repetitive delivery questions or rising ticket volume. Fusion CX therefore suits the customer operations layer of marketplace management, where trained agents can take responsibility for service queues while internal marketplace specialists continue managing merchandising, pricing and advertising decisions.

Key Facts

• Best for: Outsourced order inquiries, returns and post-purchase support
• Core services: Customer service, order processing, back-office operations
• Industries: Retail and e-commerce
• Delivery location: Colombia

Contact Information

• Website: www.fusioncx.com
• Email: contact@fusioncx.com 
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Phone: (855) 200-9168

14. Cloudstaff

Cloudstaff provides dedicated remote staffing for businesses that need recurring administrative and e-commerce support. For marketplace operations, this model can place product information maintenance, order data checks and customer-service tasks with assigned offshore team members working inside existing merchant systems. Its operations include a Bogotá office and Colombian delivery teams, giving clients a local nearshore staffing option. Its value lies in supplying operational capacity under a client's defined processes, rather than replacing a seller's own marketplace growth strategy.

Key Facts

• Best for: Staff augmentation for routine commerce workflows
• Core services: Remote staffing, administrative work, e-commerce support
• Delivery model: Dedicated offshore staff
• Location: Bogotá, Colombia

Contact Information

• Website: www.cloudstaff.com
• Facebook: www.facebook.com/Cloudstaff
• Twitter: x.com/Cloud_Staff
• LinkedIn: www.linkedin.com/company/cloudstaff
• Address: 1F G6 Building, Avenida Calle 26 No. 92 – 32 Bogotá, D.C 
• Phone: (+57) 601 919 4602 

15. Cynergy BPO

Cynergy BPO helps e-commerce companies source outsourcing providers for Colombian and other international delivery locations. Its e-commerce process offering identifies order management, product information management, inventory administration and catalog data entry among the work that specialist vendor partners can take on. The firm operates as a BPO advisory and provider-matching service rather than as a standalone marketplace account-management agency. That distinction is useful for merchants looking to assemble a support operation across several functions while comparing multiple delivery partners.

Key Facts

• Best for: Finding Colombian outsourcing partners for e-commerce operations
• Core services: BPO sourcing, order management, catalog data, inventory workflows
• Specialization: E-commerce and retail outsourcing advisory
• Colombia connection: Colombian vendor and delivery network

Contact Information

• Website: www.cynergybpo.com
• Email: john@cynergybpo.com 
• Phone: 866-201-3370 

Conclusion

Outsourcing marketplace operations starts with defining exactly which decisions and recurring tasks should move outside the business. Catalog ownership, advertising budgets, seller reputation and returns procedures need clear accountability even when several providers participate. A specialist agency may coordinate account strategy and channel growth, while a dedicated operations team may be better suited to recurring administrative volume. Merchants selling across multiple platforms should also examine how providers handle product data, inventory synchronization and handoffs between customer care and fulfillment. The most durable arrangements establish reporting, access controls and decision rights before daily execution begins.

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