Colombia has quietly turned into a hotspot for medical call center outsourcing, and it’s not hard to see why. With operating costs often 40 to 60 percent lower than in the States, plus a deep pool of bilingual agents who actually understand healthcare workflows, the country offers a rare combo of savings and smarts. Cities like Bogotá, Medellín, and Cali are now home to some of the sharpest players in the game - firms that don’t just answer phones but manage full patient journeys, from appointment booking to post-visit follow-ups. These aren’t generic call mills; they’re specialized outfits trained in medical terminology, insurance protocols, and patient empathy, all while staying locked down with HIPAA and local data laws. For U.S. providers stretched thin by staffing shortages and rising costs, partnering with one of these Colombian heavyweights feels less like outsourcing and more like plugging into a high-performance extension of your own team.

1. NeoWork

We at NeoWork run staffing and operations support from Colombia, linking medical practices and healthcare providers with dedicated remote teams for call center outsourcing. Our bilingual agents handle patient scheduling, follow-ups, credentialing, and support queries, working as a seamless part of your U.S. team with full access to your CRM and tools. We manage recruitment, payroll, benefits, and ongoing coaching so you focus on care while we keep the phones running smoothly across time zones.

What sets us apart is our 91 percent teammate retention rate year over year and our 3.2 percent candidate selectivity, meaning we only bring on the most skilled and committed people. In Colombia's nearshore setup, that translates to stable, high-quality medical call center crews who stick around, learn your workflows, and deliver consistent patient interactions without the turnover headaches common elsewhere.

Key Highlights

• Dedicated remote agents for medical call centers
• Full HR, payroll, and coaching support
• 24/7 coverage with U.S. time zone overlap
• Direct integration into client systems
• Focus on healthcare patient support

Services

• Medical call center outsourcing
• Patient scheduling and follow-ups
• Credentialing and support desk
• Virtual medical assistants
• Customer experience for healthcare

Contacts

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. TaskUs

TaskUs runs as a global outfit handling outsourced digital services, with operations set up in Colombia alongside other locations. The company mixes human teams with tech to manage customer support and related tasks for brands across different fields. Starting small in the Philippines years back by two friends, it has since expanded into a bigger player on Nasdaq, putting weight on AI tools and compliance work. In Colombia, their site fits the nearshore setup, letting teams align with U.S. hours to keep client workflows smooth.

Their style stands out with a focus on teammate wellness and values like ongoing improvement and collaboration, which come through in training for roles needing fast decisions and understanding. They serve various sectors, and in healthcare that means handling patient contacts and data with care. The shift from simple virtual help to more involved processes shows how they've adapted to what businesses need as things grow.

Key Highlights

• Sites spread across multiple countries, including Colombia
• People-first approach with training in emotional smarts and quality
• Involvement in community and ESG efforts
• Teams speaking a wide range of languages
• Growth from startup roots to public listing

Services

• Customer experience and agentic AI
• Financial crime and compliance
• Trust and safety
• AI and data handling
• Learning as a service

Contacts

• Website: www.taskus.com
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph
• Phone: 888-400-8275

3. ADEC Colombia

ADEC Colombia operates from Barranquilla as a customer-service provider that started a couple years ago, offering BPO and call center support close to the U.S. market. They rely on bilingual staff fluent in Spanish and English to manage interactions that fit client goals. Tied to the broader ADEC Innovations group, they work like an extra arm for care teams, covering scheduling, follow-ups, and more in an efficient, patient-oriented way.

Healthcare gets special attention here, with support for things like benefit checks and care coordination, plus touches in areas like logistics and finance. They emphasize flexibility and security, which suits the rising outsourcing trend in the area. Staff training brings a personal feel to everyday tasks, easing admin loads for providers while keeping connections real.

Key Highlights

• Based in Barranquilla with recent startup
• Bilingual teams for healthcare and other fields
• Connected to global ADEC network
• Full handling of patient and customer flows
• Ties to UN goals via impact sourcing

Services

• Ancillary healthcare like telemedicine and monitoring
• Provider support including revenue management and billing
• Customer experience outsourcing
• Back-office for logistics and finance
• Care coordination and review

Contacts

• Website: www.adec-innovations.com
• E-mail: colombia@adec-innovations.com
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia

4. TDS Global Solutions

TDS Global Solutions links businesses with call center partners in Colombia, using long experience in outsourcing to pair needs with local talent. They cover inbound help to sales calls, pointing to the country's solid workforce and setup that keeps expenses manageable. Based in the U.S., they streamline nearshore shifts, particularly in cities like Barranquilla and Medellín where staff are well-educated and speak both languages.

The steps include goal talks, partner picks, and regular adjustments, helping firms use Colombia's BPO scene without hassle. For healthcare, this covers patient outreach and booking, part of a wider support for retail, finance, and more. They make note of shared time zones and ties, turning the move into something straightforward for newcomers.

Key Highlights

• Long track record connecting clients to Colombian providers
• Broad company and country reach
• Attention to savings and satisfaction levels
• Skills across healthcare, e-commerce, and others
• Clear steps for planning, setup, and tweaks

Services

• Inbound customer service and support
• Outbound sales and lead work
• Appointment scheduling and reminders
• Back-office and data tasks
• Telemarketing and IT help

Contacts

• Website: www.tdsgs.com
• Phone: 8887884441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A
• Linkedin: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

5. Fusion CX

Fusion CX maintains operations in Colombia as part of its wider network for customer experience services, drawing on local talent to handle support across channels. The company has been around for a few decades, picking up knowledge on how people interact in fields like healthcare, finance, and telecom. Their teams there include folks who speak multiple languages, covering English, Spanish, French, and others, to manage calls, chats, emails, and more in a way that fits client setups.

In Colombia, the focus leans toward blending tech with people skills, like using tools for secure data handling and sticking to standards such as ISO and PCI. It's straightforward how they set up for voice and non-voice work, from basic inquiries to tech fixes or appointment bookings. Healthcare comes into play through support that touches patient engagement, though it's wrapped into a broader mix of services that keep things running across industries.

Key Highlights

• Presence in Colombia within a global setup across regions like EMEA and APAC
• Multilingual teams handling communications in various languages
• Certifications for data security and compliance
• Range of capabilities including omnichannel and quality checks
• Support for sectors such as healthcare and high tech

Services

• Inbound and outbound customer engagement
• Voice and non-voice support
• Multilingual communications
• Omnichannel interactions
• Appointment scheduling and management
• Tech support
• Quality assurance
• Digital solutions like data annotation and automation

Contacts

• Website: www.fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Email: contact@fusioncx.com
• Phone: +919073900647

6. Outsourced

Outsourced focuses on building teams for healthcare and medical staffing, with Colombia as one of several spots where they pull together bilingual coordinators and admin support. The company works with providers, digital health outfits, and pharma groups to fill roles like patient scheduling, claims processing, and data entry that align with U.S. practices. It's part of a global effort across places like the Philippines and India, where they match talent to needs in clinical and back-office areas.

Their approach in Colombia highlights the time zone match with the U.S., making it easier for real-time handoffs in patient care or insurance work. Staff there often have medical backgrounds, helping with tasks that need accuracy and a bit of warmth, like follow-ups or verifications. The setup feels geared toward scaling without the usual headaches, letting clients tap into local education strengths for roles that keep operations steady.

Key Highlights

• Operations in Colombia alongside other countries like Philippines and India
• Focus on healthcare roles such as coding and patient support
• Emphasis on bilingual and trained professionals
• Support for ethical practices and staff wellness
• Global client base in healthtech and clinical services

Services

• Medical coding and billing
• Patient support and coordination
• Claims processing and insurance verification
• EMR data entry and management
• Compliance and regulatory admin

Contacts

• Website: outsourced.co
• Phone: +61 2 8103 3124
• Email: contact@outsourced.co
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

7. SuperStaff

SuperStaff runs outsourced services for healthcare in Colombia, emphasizing a mix of tech and personal handling to support U.S. providers dealing with staff strains and admin piles. From their base in Medellín, they cover things like virtual reception, billing for dental or general care, and patient outreach that keeps continuity across borders. It's tied into a larger footprint that includes the Philippines, but Colombia's spot stands out for the cultural fit and quick response times.

The teams there blend tools like AI for triage or telehealth management with agents trained for empathetic chats, from explaining results to booking slots. Healthcare gets attention through ways that ease burdens on doctors and nurses, like faster onboarding or multilingual help for diverse patients. Overall, it comes across as a practical bridge for gaps in care, where the human side tempers the digital rush without overcomplicating things.

Key Highlights

• Base in Medellín as part of nearshore operations
• Blend of technology and empathy in healthcare support
• Coverage for multilingual patient needs
• Aid for U.S. providers on costs and scalability
• Focus on continuity in patient interactions

Services

• Virtual receptionist and patient liaison
• Medical billing and claims handling
• Telehealth appointment management
• AI-assisted triage and support
• Back-office admin for EHR and coding

Contacts

• Website: superstaff.com
• Email: info@superstaff.com
• Phone: 415-651-7494
• Address: Street 7D #43A-40, Offices 7-11, Medellín
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Linkedin: www.linkedin.com/company/superstaffoutsourcing
• Twitter: x.com/SuperStaffBPO

8. Helpware

Helpware sets up call center operations across Latin America, including spots in Colombia through the broader regional push, to handle inbound and outbound customer needs. They mix tech with agent work for support in areas like troubleshooting, sales, or order handling, serving clients in healthcare among other fields. The approach covers multilingual setups in English, Spanish, and Portuguese to fit different customer bases.

In the Latam context, they stress flexibility with remote or on-site agents and tools for omnichannel flows, from voice to chat or email. Healthcare support shows up in patient-related tasks or compliance-heavy interactions, kept secure with standard protocols. It's about keeping operations steady with the region's infrastructure and talent pool.

Key Highlights

• Operations in Latam regions covering Colombia
• Multilingual agent teams
• Focus on customer and technical support
• Mix of onshore, nearshore, and offshore models
• Industry reach including healthcare and fintech

Services

• Inbound and outbound call handling
• Help desk and appointment scheduling
• Customer support across channels
• Sales and lead generation
• Technical support and order processing

Contacts

• Website: helpware.com
• Email: hello@helpware.com
• Phone: +1 (949) 273 - 2824
• Linkedin: www.linkedin.com/company/helpware-cx

9. Callin.io

Callin.io builds AI tools for phone-based customer interactions, touching on outsourcing contexts in Colombia by noting the local BPO strengths for hybrid setups. They provide platforms for automated agents that manage calls, appointments, or FAQs, often paired with human teams in call centers. The system fits healthcare through medical office reception or patient query handling.

The platform lets users set up voice agents that work alongside traditional centers, pulling from Colombia's bilingual edge and time zone fit. It's practical for blending AI with live support in areas like scheduling or basic inquiries, keeping things compliant where needed. The focus stays on making communication smoother without replacing the full setup.

Key Highlights

• AI phone agents for call automation
• Support for healthcare office needs
• Integration with existing center operations
• Options for white-label setups
• Tools for conversational flows

Services

• AI customer service and answering
• Appointment setting automation
• FAQ and inquiry handling
• Sales call support
• Reception for medical or legal fields

Contacts

• Website: callin.io
• Phone: hello@callin.io
• Address: 30 N Gould St, Ste R Sheridan, WY 82801 United States
• LinkedIn: www.linkedin.com/company/callin-io

10. Sales Rain

Sales Rain runs call center operations in several Colombian cities, pulling together bilingual teams for inbound and outbound work across various sectors. They set up in places like Bogotá and Medellín, handling everything from customer queries to sales calls with a focus on fitting client needs through dedicated or shared agents. It's interesting how they lean into the local education system for staff who get Western service styles, making interactions feel familiar for U.S. clients.

Healthcare shows up in their mix with support for patient scheduling, follow-ups, and queries while keeping data rules in check. The setup includes modern offices with reliable internet and tools for tracking performance, which helps keep things running without much downtime. They manage the hiring and training side, so clients can jump in without building from scratch.

Key Highlights

• Facilities in multiple Colombian cities
• Bilingual English-Spanish agent teams
• Options for dedicated or hybrid staffing
• Compliance handling for regulated fields
• Real-time reporting and quality checks

Services

• Inbound customer support and helpdesk
• Outbound telemarketing and lead generation
• Appointment setting and order management
• Technical assistance and surveys
• Back-office processing

Contacts

• Website: salesrain.com
• Phone: +63 917 311 7246
• Email: info@salesrain.com
• Address: 11/F One Corporate Center, J. Vargas, San Antonio, Ortigas Center, Pasig City
• Facebook: www.facebook.com/salesraininc
• Twitter: x.com/salesraininc
• Instagram: www.instagram.com/salesraininc

11. ROI CX Solutions

ROI CX Solutions operates a call center in Colombia as part of its wider offshore network, offering round-the-clock support with bilingual agents for customer and tech needs. They cover omnichannel setups, from phone to chat, helping with lead capture or issue fixes in fields like healthcare and retail. The nearshore angle means quick overlaps with U.S. hours, which keeps responses timely without the usual offshore lag.

In healthcare, their teams deal with patient helpdesk tasks or insurance questions, sticking to privacy standards. It's practical how they adjust team sizes for busy periods, giving flexibility without long commitments. Clients get access to performance tracking to tweak things as needed.

Key Highlights

• Offshore setup with Colombia inclusion
• Multilingual support around the clock
• Focus on cost and scalability
• Compliance for data security
• Coverage across industries like health insurance

Services

• Customer service and help desk
• Lead generation and surveys
• Technical support and troubleshooting
• Omnichannel interactions
• After-hours and overflow handling

Contacts

• Website: roicallcentersolutions.com
• Phone: (877) 768-9598
• Email: sales@365roi.com
• Address: 792 East 280 South, American Fork, UT 84003
• Twitter: x.com/365ROI
• Facebook: www.facebook.com/ROICallCenterSolutions
• Linkedin: www.linkedin.com/company/roi-call-center-solutions

12. Conectys

Conectys has a delivery center in Cali for nearshore BPO work, mixing customer support with tech and moderation tasks for global clients. They bring in bilingual staff for voice, email, or social channels, serving areas like fintech and health tech with an eye on brand fit. The location helps with real-time teamwork across borders, which smooths out daily operations.

Healthcare fits through patient support or telemedicine coordination, backed by secure processes. They blend human agents with AI for things like content checks or data handling, keeping efficiency up. The center is built for growth, with local leads managing teams to meet varying demands.

Key Highlights

• Omnichannel and multilingual capabilities
• Mix of people and tech tools
• Support for B2B and B2C setups
• Experience in regulated sectors

Services

• Customer service outsourcing
• Technical support and helpdesk
• Content moderation
• Back-office data processing
• Peak season scaling

Contacts

• Website: www.conectys.com
• Address: 44 Sergent Nutu Ion, One Cotroceni Park Offices, Building A, 2nd floor, District 5, 050762 Bucharest,Romania
• E-mail: info@conectys.com
• LinkedIn: www.linkedin.com/company/conectys
• Twitter: x.com/Conectys

13. PITON Global

PITON Global connects businesses with BPO providers in Colombia, focusing on matching needs for customer service, tech support, or back-office work across various fields. They cover setups in cities like Bogotá and Medellín, where teams handle multilingual interactions with an emphasis on cultural fit for U.S. and Latin American clients. It's about linking clients to local operations that use solid infrastructure for smooth daily runs.

Healthcare gets a spot through support for patient inquiries, billing, or admin tasks, all kept compliant with relevant rules. They guide through the selection and setup, making the shift to nearshore feel straightforward without the usual headaches. The approach keeps things practical, with tools for tracking performance and scaling as needed.

Key Highlights

• Advisory for vendor matching in Colombia
• Focus on bilingual and omnichannel setups
• Coverage of hubs like Bogotá and Medellín
• Compliance support for regulated areas
• Help with transition and optimization

Services

• Customer service and contact center
• Technical support and helpdesk
• Back-office processing and data entry
• Sales support and lead generation
• Collections and accounts management

Contacts

• Website: pitonglobal.com
• Phone: 866-201-3370
• Linkedin: www.linkedin.com/in/johnmaczynski

14. Call Center Colombia

Call Center Colombia links North American firms with remote staff in the country for outsourcing call center tasks, covering areas like healthcare practices or staffing. They manage payroll and benefits for agents, who work with tools to handle customer flows or back-office duties. The setup runs from Bogotá, aiming to cut client costs while keeping worker pay fair.

In healthcare, teams take on medical or dental office support, from scheduling to follow-ups, blending human agents with AI for smarter interactions. They integrate with CRM systems for real-time help, making routine calls quicker. It's a mix that lets businesses focus on core work without building teams locally.

Key Highlights

• Remote employee connections from Colombia
• Payroll and benefits management
• Base in Bogotá
• Tools for omnichannel and AI support
• Service for medical and home care fields

Services

• Customer service outsourcing
• Back-office and admin support
• AI-assisted agent guidance
• Recruitment and staffing processes
• CRM integration and insights

Contacts

• Website: www.callcentercolombia.com
• Phone: 57+3187342046
• Address: Carrera 28c No 85-25, Bogotá - Colombia

Wrapping Up

Colombia keeps proving itself as a solid pick for medical call center outsourcing, blending cost smarts with teams that just get healthcare flows. From bilingual agents handling patient chats in real time to secure setups that stick to privacy rules, the country offers a nearshore fix that cuts headaches for U.S. providers. Whether it's triage lines, appointment tweaks, or insurance follow-ups, these operations act like a quiet extension of your own staff, keeping things empathetic and efficient without the offshore drift.

Tapping into spots like Bogotá or Medellín means gaining partners tuned to cultural nuances, backed by growing tech infrastructure that handles volume spikes smoothly. It's not about flashy overhauls but steady support that frees up your team for actual care. For clinics or hospitals eyeing scalable patient engagement, Colombia's scene delivers practical wins that stick around.