Running a medical practice means dealing with nonstop patient calls about appointments, refills, or sudden issues. Handing that off to call centers in the Philippines frees up staff for actual care while keeping lines open. Agents there know the ins and outs of healthcare talk, stick to rules like HIPAA, and handle everything from routine checks to urgent triage.

The setup saves money over local hires and scales easy for busy seasons or growth. Tools keep responses fast and records safe, so clinics stay smooth without building their own phone teams.

1. NeoWork

We staff healthcare providers with dedicated agents in the Philippines who handle patient calls and back-office tasks. Agents in the Philippines handle patient calls and back-office work for healthcare providers, covering appointment booking, staff credential checks, general inquiries, and ticket routing with tools like Zendesk or Salesforce. Medical offices keep their attention on in-person care while agents manage communication any time of day.

Single agents or complete support groups work solely on one account each. Hiring, benefits, training, and performance reviews stay covered, leaving clients to guide daily tasks without added paperwork. 

We handle hiring, benefits, training, and performance tracking so clients direct daily work without extra admin load. Annualized retention for agents reaches 91%, and only 3.2% of interviewed candidates get selected.

Key Highlights:

• Patient appointment coordination
• Staff credential verification
• Support ticket management
• Round-the-clock coverage
• Tool integration setup
• Dedicated agent assignment
• Performance reporting

Services:

• Customer support
• Virtual assistance
• Appointment scheduling
• Credential handling
• Ticket routing
• Back-office operations

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Magellan Solutions

Magellan Solutions operates a call center focused on medical services, handling tasks that support healthcare providers and patients alike. Agents manage incoming calls for assistance, provide information on medications, and connect patients with suitable doctors based on needs and insurance details. The setup includes dealing with feedback or issues from patients, assessing health risks, retrieving records securely, scheduling appointments, and conducting satisfaction surveys to gauge experiences.

Outsourcing these call center functions allows medical facilities to handle patient interactions outside regular hours and reduce operational pressures. It brings in trained personnel familiar with healthcare communication, helping maintain organized responses without the need for in-house expansion.

Key Highlights:

• Medical answering for patient inquiries and triage
• Prescription support including refills and interaction checks
• Physician referral matching with location and insurance
• Complaints handling with resolution and follow-up
• Health risk evaluations using patient data
• Secure medical record transfers
• Appointment management with reminders
• Patient satisfaction measurement

Services:

• Medical answering service
• Prescription drug support
• Physician referrals
• Complaints and grievances
• Health risk assessments
• Medical record retrieval
• Appointment setting
• Patient satisfaction surveys

Contact Information:

• Website: www.magellan-solutions.com
• Phone: 63-2-83966000
• Email: hello@magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo
• Instagram: www.instagram.com/magellansolutions

3. Concentrix

Concentrix delivers contact center solutions in the cloud for healthcare providers, aiming to simplify patient interactions across channels. The approach combines technology with operational support to manage communications, which helps in maintaining care continuity and addressing business needs efficiently.

This setup supports healthcare organizations by providing scalable tools for patient engagement, allowing focus on care delivery while handling volume through flexible systems.

Key Highlights:

• Cloud-based contact center flexibility
• Patient channel support for connected care
• Efficiency improvements in operations
• Financial outcome assistance through streamlined processes

Services:

• Cloud contact center solutions
• Healthcare provider communication management

Contact Information:

• Website: www.concentrix.com 
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

4. Select VoiceCom

Select VoiceCom runs a HIPAA-certified call center in the Philippines, staffed by trained professionals handling various healthcare support tasks. Agents take care of round-the-clock patient calls, schedule appointments, process prescription renewals, and manage billing inquiries. The service extends to physician referrals, complaint resolution, medical coding, and conducting surveys for feedback.

Facilities outsourcing to this center gain support for clinical trial recruitment, reducing administrative loads and errors in high-volume settings. It allows internal staff to prioritize direct patient care while external agents manage logistics and compliance.

Key Highlights:

• Round-the-clock patient communication
• Appointment handling including changes
• Billing and payment assistance
• Referral coordination within networks
• Coding accuracy for records
• Survey collection for operational insights
• Clinical trial participant outreach

Services:

• Medical answering services
• Appointment scheduling and management
• Prescription renewals
• Complaints and grievances management
• Physician referrals
• Medical billing outsourcing
• Medical coding outsourcing
• Healthcare surveys
• Clinical trial recruitment

Contact Information:

• Website: selectvoicecom.com
• Phone: 855-777-0778
• Email: info@selectvoicecom.com
• Address: 7th and 10th Floor, i1 Building, Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/select-voicecom
• Facebook: www.facebook.com/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph

5. Global Healthcare Resource

Global Healthcare Resource runs patient call centers with agents in the Philippines handling both incoming and outgoing calls for healthcare setups. Nurses and billing specialists manage tasks like scheduling appointments, confirming visits, processing payments, discussing balances, and answering billing questions. The operation includes conducting patient surveys shortly after discharge and providing coverage around the clock, even on holidays.

This arrangement lets medical offices extend their reach for patient interactions without building internal capacity. Agents receive training on healthcare terms and billing, then work exclusively on assigned projects after a setup period.

Key Highlights:

• Inbound and outbound patient calls
• Appointment scheduling and confirmations
• Payment processing and balance discussions
• Billing inquiry handling
• Post-discharge surveys by nurses
• After-hours and holiday coverage
• Benefits verification

Services:

• Clinical surveys
• Patient accounts receivable management
• Flexible staffing for calls
• Inbound and outbound communication

Contact Information:

• Website: www.globalhealthcareresource.com
• Phone: +9144.4555.8333
• Address: Aeon Center , North Bridgeway Pkwy cor Alabang-Zapote Road, Filinvest Corporate City, Muntinlupa City 1781 Philippines
• LinkedIn: www.linkedin.com/company/global-healthcare-resource
• Facebook: www.facebook.com/GlobalHealthcareResource.Social

6. Digital Minds BPO

Digital Minds BPO handles healthcare call center tasks with agents trained in medical terms and patient handling. The setup covers appointment booking, rescheduling, insurance checks, prescription coordination, billing explanations, and post-care follow-ups. Agents also manage virtual visits, survey patients after appointments, track insurance claims, and provide round-the-clock support for urgent needs.

Healthcare providers using this service shift routine communication outward, freeing internal staff for direct care. The operation follows HIPAA rules and adjusts to different practice sizes or specialties.

Key Highlights:

• Appointment management with reminders
• Insurance eligibility verification
• Prescription refill coordination
• Billing question resolution
• Post-discharge follow-up calls
• Virtual care technical support
• Patient feedback surveys
• Claims status updates

Services:

• Appointment scheduling
• Virtual medical receptionist
• Insurance verification
• Prescription management
• Post-discharge care
• Medical billing support
• Answering service
• Telehealth assistance
• Patient surveys
• Insurance follow-up
• General call handling

Contact Information:

• Website: digitalmindsbpo.com
• Phone: +1 302 204 0045
• Email: contact@digitalmindsbpo.com
• Address: 3F Greenwood Magsaysay Building, Magsaysay Avenue, Naga City, Philippines
• LinkedIn: www.linkedin.com/company/digital-minds-bpo-services-inc.
• Facebook: www.facebook.com/DigitalMindsBPO
• Twitter: x.com/DigitalMindsBPO

7. MicroSourcing

MicroSourcing sets up dedicated staff in the Philippines for various business needs, including healthcare contact centers. Agents handle patient interactions through phone, messaging, or other channels, covering appointments, inquiries, billing, and insurance matters. The model supports both inbound queries and outbound outreach like surveys or reminders.

Companies build custom groups that work full-time on their systems, with support for office setup, IT, and HR. This fits healthcare operations needing steady communication without local hiring hassles.

Key Highlights:

• Full-time dedicated agents
• Omnichannel patient support
• Appointment and scheduling handling
• Billing and insurance processing
• Inbound query resolution
• Outbound patient engagement
• Data insights from interactions

Services:

• Healthcare contact center staffing
• Inbound patient communication
• Outbound calls and messaging
• Appointment management
• Insurance verification
• Billing support

Contact Information:

• Website: www.microsourcing.com 
• Address: Ground & 10th floor, TwoE-com Center,Mall of Asia Complex, Ocean Drive, Pasay City, Metro Manila, Philippines
• Phone: 0063234371000
• LinkedIn: www.linkedin.com/company/microsourcing
• Facebook: www.facebook.com/MicroSourcing
• Instagram: www.instagram.com/microsourcing

8. ePerformax

ePerformax sets up contact centers in the Philippines where nurses and agents handle patient care tasks along with back-office work. Agents manage healthcare systems like NextGen, transcribe lab results, take daily chart notes, schedule appointments, handle prescriptions, reply to emails, abstract charts, and offer phone triage. The operation also covers outbound calls for pharmaceutical introductions, specimen kit tracking, health account support, and sales for probiotics or gut services.

Healthcare providers get extended support through these agents who receive training in customer experience. The setup includes multiple locations for steady service and follows certifications like HIPAA and PCI.

Key Highlights:

• Nurse staffing for patient interactions
• Healthcare system administration
• Lab and chart transcription
• Appointment and prescription handling
• Email and triage support
• Outbound pharmaceutical outreach
• Specimen management

Services:

• Patient care processing
• Back-office healthcare tasks
• Appointment scheduling
• Prescription management
• Phone triage
• Chart abstraction
• Health sales support

Contact Information:

• Website: eperformax.com
• Phone: +63234902288
• Address: Scape Building - Central Business Park 1, Macapagal Ave.cor. Pearl Dr., Pasay City, Philippines
• LinkedIn: www.linkedin.com/company/eperformax
• Facebook: www.facebook.com/ePerformaxContactCenters
• Twitter: x.com/ePerformax
• Instagram: www.instagram.com/eperformaxcontactcenters

9. SuperStaff

SuperStaff runs customer service operations in the Philippines and Colombia focused on healthcare needs. Agents handle medical coding, billing, data entry for patient records, insurance claims, and prior authorizations. The service includes virtual assistants for admin work, appointment booking, and front-desk duties, plus support for technical issues or payment processes.

Medical facilities shift non-clinical tasks here to manage high volumes and compliance. Agents work various channels and receive training on regulations like HIPAA.

Key Highlights:

• Medical coding and billing
• Insurance claim processing
• Patient data entry
• Authorization coordination
• Virtual assistant support
• Technical equipment guidance
• Payment management

Services:

• Medical customer service
• Coding and billing
• Data entry
• Insurance processing
• Virtual medical assistants
• Authorization handling
• Technical support

Contact Information:

• Website: www.superstaff.com 
• Phone: 415-651-7494
• Email: sales@superstaff.com
• Address: Philippines, 9F 6780 Building, Ayala Ave., Makati, Metro Manila
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing

10. Big Outsource

Big Outsource connects healthcare providers with staff in the Philippines for support roles. Agents work as virtual assistants, receptionists, coders, transcriptionists, billing specialists, or admin helpers. The setup covers call handling, appointment booking, record transcription, coding accuracy, and database management.

This arrangement helps clinics handle routine work externally while keeping focus on care. Services scale for different facility sizes and include HR or training options.

Key Highlights:

• Virtual administrative support
• Call and appointment management
• Medical coding
• Audio to text transcription
• Billing processing
• Database handling
• Staff training programs

Services:

• Virtual assistants
• Virtual receptionists
• Medical coding
• Medical transcription
• Medical billing
• Administrative assistance
• HR consulting
• Training programs

Contact Information:

• Website: bigoutsource.com
• Address: Lot 1-4 Block 4 Guevarra Subd., San Pablo City, Laguna, Philippines 4000
• LinkedIn: www.linkedin.com/company/bigoutsource
• Facebook: www.facebook.com/BigOutsource
• Twitter: x.com/BigOutsource
• Instagram: www.instagram.com/bigoutsource

11. IdeasUnlimited

IdeasUnlimited handles call center work for medical setups, keeping lines open around the clock for patient needs. Agents take care of scheduling appointments, managing referrals, processing prescriptions, and responding to emergencies with triage support. The operation includes virtual receptionists and translation for different languages, plus claims handling to keep things moving smoothly.

Medical offices pass off routine patient contacts here, which helps doctors stick to care without phone interruptions. Agents get specific training for healthcare terms and follow privacy rules like HIPAA.

Key Highlights:

• Round-the-clock patient access
• Appointment and referral coordination
• Prescription processing
• Emergency triage responses
• Claims management
• Virtual front-desk handling
• Multilingual support

Services:

• Healthcare call center
• Appointment scheduling
• Referral management
• Prescription handling
• Triage services
• Virtual receptionist
• Claims processing
• Medical translation

Contact Information:

• Website: ideasunlimitedonline.com
• Phone: +1 (281) 915 2533
• Email: sales@ideasunlimitedonline.com
• Address: 2nd floor, The Atrium building, Corner Judge alba street, Philippines
• LinkedIn: www.linkedin.com/company/ideasunlimitedonline
• Facebook: www.facebook.com/IdeasUnlimitedBPOInc
• Twitter: x.com/_IdeasUnlimited

12. Helpware

Helpware runs contact centers that manage patient calls for medical businesses, covering inbound queries and outbound follow-ups. Agents handle appointment booking, order updates, technical guidance, and general support across channels like phone or chat. The setup focuses on quick responses and accurate information for healthcare users.

Facilities direct patient communication outward to keep internal staff free for core duties. Agents follow HIPAA for data handling and use various tools to track interactions.

Key Highlights:

• Inbound patient call handling
• Outbound contact management
• Appointment coordination
• Technical product support
• Order processing updates
• Help desk issue resolution
• Sales assistance

Services:

• Inbound call center
• Outbound call center
• Technical support
• Customer support
• Order processing
• Sales support
• Appointment scheduling
• Help desk services

Contact Information:

• Website: helpware.com 
• Phone: +1 (949) 273 - 2824
• Email: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware
• Facebook: www.facebook.com/helpware.io
• Twitter: x.com/helpwarecom
• Instagram: www.instagram.com/helpware.io

13. Connext

Connext builds dedicated staff groups in the Philippines for medical practices needing call center help. Agents manage hotline responses, appointment setups with insurance checks, transcriptions from audio records, data entry, and claims processing. The service includes customer feedback collection and billing support.

Practices scale communication tasks externally without adding local hires. Agents work full-time on client systems and maintain compliance with health data rules.

Key Highlights:

• Hotline availability
• Appointment and insurance verification
• Medical transcription
• Data entry accuracy
• Claims management
• Patient feedback handling
• Billing assistance

Services:

• Healthcare hotline
• Appointment setting
• Insurance verification
• Medical transcription
• Data entry
• Claims management
• Customer care

Contact Information:

• Website: connextglobal.com
• Phone: +1 (808) 468-6733
• Address: 5th Floor and 8th Floor Entec 1 Building, Teresa Avenue, Nepo Complex Santo Rosario, Angeles City, Philippines 2009
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_

14. Offshore MVP

Offshore MVP recruits staff in the Philippines for healthcare providers looking to handle patient interactions remotely. Agents take on roles like medical coding, scribing, case management, billing, telehealth coordination, appointment setting, and data entry for clinical records. The setup includes full handling of hiring, equipment provision, training, payroll, and ongoing performance checks.

Clinics and hospitals shift administrative patient contacts to these dedicated workers who operate exclusively on assigned tasks. This keeps local medical staff focused on in-person care while covering extended hours if needed.

Key Highlights:

• Medical coding and scribing
• Case management support
• Billing specialist handling
• Telehealth assistance
• Appointment scheduling
• Clinical data coordination
• Patient record entry

Services:

• Healthcare recruitment
• Medical coding
• Medical scribing
• Case management
• Medical billing
• Telehealth support
• Appointment setting
• Data entry

Contact Information:

• Website: www.offshoremvp.com
• Email: info@offshoremvp.com
• Address: 1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009
• LinkedIn: www.linkedin.com/company/mvp-asia-pacific
• Facebook: www.facebook.com/findyourMVP
• Instagram: www.instagram.com/offshoremvp

15. Outsource Philippines

Outsource Philippines connects medical facilities with agents in the country for doctor call center operations. Agents manage appointment booking, prescription refills, insurance checks, billing questions, patient intake updates, referral coordination, and after-hours triage. The service supports integration with health record systems for secure data flow.

Healthcare practices route patient calls and messages here to maintain steady communication without expanding internal staff. Agents handle multiple channels and follow regional privacy rules for data protection.

Key Highlights:

• Appointment management
• Prescription refill processing
• Insurance verification
• Billing inquiry resolution
• Patient intake updates
• Referral coordination
• Emergency triage responses
• Telehealth onboarding

Services:

• Doctor call center
• Appointment scheduling
• Prescription management
• Insurance handling
• Billing support
• Patient intake
• Referral services
• Triage calls

Contact Information:

• Website: outsource-philippines.com
• Phone: +632-8868-0096
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• Instagram: www.instagram.com/outsource.philippines

16. TDS Global Solutions

TDS Global Solutions links healthcare organizations with call center partners in the Philippines that follow HIPAA rules. Agents provide revenue cycle support, claims reviews, utilization management, membership services, appointment scheduling via secure messages, and patient outreach. The operation includes encrypted data storage and restricted access for protected information.

Medical groups outsource communication tasks to these specialized centers for consistent patient handling. Partners receive training on compliance and use secure channels for all interactions.

Key Highlights:

• Revenue cycle management
• Claims review processing
• Utilization management
• Membership service handling
• Secure appointment messaging
• Patient data encryption
• Compliance training

Services:

• HIPAA-compliant call center
• Revenue cycle support
• Clinical claims reviews
• Utilization management
• Membership services
• Appointment scheduling
• Secure messaging

Contact Information:

• Website: www.tdsgs.com
• Phone: 8887884441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

17. Fusion CX

Fusion CX operates contact centers in the Philippines with locations in Manila, Cebu, Silang, and Legazpi handling patient interactions for healthcare providers. Agents manage appointment setting, prescription refills, claims processing, patient inquiries, technical support for medical systems, and emergency escalations across channels like phone, email, chat, and social media. The setup follows HIPAA and PCI standards for data handling.

Medical facilities direct routine patient communications here to keep clinical staff available for direct care. Agents use AI tools for response prediction and voice analysis alongside standard call routing.

Key Highlights:

• Appointment scheduling
• Claims and refund processing
• Patient inquiry resolution
• Technical medical support
• Emergency complaint handling
• Multilingual patient outreach
• Data security compliance

Services:

• Customer helpdesk
• Sales and after-sales support
• Appointment management
• Claims processing
• Technical support
• Lead generation
• Debt collections

Contact Information:

• Website: www.fusioncx.com 
• Phone: +919073900798
• Email: contact@fusioncx.com
• Address: 7th Floor Robinsons Cybergate 6000 Cebu City Central Visayas, Cebu
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

18. BruntWork

BruntWork connects healthcare organizations with call center staff in the Philippines for patient support tasks. Agents handle appointment booking, billing questions, emergency hotlines, feedback collection, and general inquiries using phone systems, chatbots, and IVR setups. The operation focuses on quick response times and clear communication.

Providers shift patient call volume to these external agents to manage fluctuating demand without internal expansion. Technology integration helps route calls and analyze patterns for better handling.

Key Highlights:

• Appointment scheduling
• Medical billing inquiries
• Emergency hotline responses
• Patient feedback surveys
• Multilingual call support
• AI chatbot assistance
• Data analytics for calls

Services:

• Appointment management
• Billing support
• Emergency hotlines
• Patient surveys
• General inquiries
• Technical guidance

Contact Information:

• Website: www.bruntwork.co
• Phone: +1(951) 383 6954
• LinkedIn: www.linkedin.com/company/bruntwork-pty-ltd
• Facebook: www.facebook.com/bruntwork
• Instagram: www.instagram.com/bruntwork

19. Unity Communications

Unity Communications runs outsourcing operations in the Philippines where agents process healthcare-related calls and back-office work. Agents cover patient scheduling, insurance verification, claims submission, data entry for records, and support for telehealth setups. The service includes secure handling of patient information under compliance rules.

Healthcare offices pass administrative patient contacts to these workers for steady coverage. Agents follow set scripts and use integrated systems for record updates.

Key Highlights:

• Patient appointment coordination
• Insurance claim processing
• Medical data entry
• Telehealth patient assistance
• Billing inquiry handling
• Compliance data protection
• Back-office record management

Services:

• Call center patient support
• Appointment scheduling
• Claims management
• Data entry
• Insurance verification
• Telehealth coordination

Contact Information

• Website: unity-connect.com
• Phone: (888) 910-0980
• Email: sales@unity-connect.com
• Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/unity-communications
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Twitter: x.com/unityconnectBPO
• Instagram: www.instagram.com/unitycommunicationsbpo

Conclusion

Picking a call center setup in the Philippines for medical needs boils down to matching what your practice handles daily with agents who get the job done right. Costs stay low, patients get quick answers, and doctors avoid constant interruptions. Start small if unsure, test the fit, and scale as calls grow. It keeps things running without the headache of building everything in-house.

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