Medical scheduling is one of those jobs that looks simple until the volume picks up. Calls overlap, calendars change, patients reschedule, and internal staff lose time to work that still needs to get done accurately.

Colombia has become a practical base for healthcare support teams handling appointment scheduling, patient coordination, reminders, and related administrative work. This article looks at medical scheduling outsourcing companies in Colombia and the different ways they support healthcare organizations behind the scenes.

1. NeoWork

At NeoWork, we provide medical scheduling outsourcing services in Colombia by connecting healthcare organizations with remote staff who can take on appointment booking, rescheduling, patient follow-ups, and day-to-day administrative coordination. We can support a single scheduling role or help build a broader team around the function, depending on how much work needs to move outside the internal office. Our model keeps responsibility fairly clear: we handle recruitment, employee benefits, upskilling, and engagement, while clients can continue managing daily priorities themselves.

Medical scheduling is usually tied to a wider set of patient support tasks, so our teams can also help with customer experience and virtual assistant work around the scheduling process. For organizations that want more structure, NeoWork can run teams as a managed service with quality assurance, workforce management, and dedicated reporting included. We work with healthcare companies in Colombia as part of our broader staffing operations, and two parts of our model are worth noting: our annualized teammate retention rate is 91%, while our candidate selectivity rate is 3.2%.

Key Highlights:

• Medical scheduling and administrative support for healthcare organizations
• Remote staffing available through teams based in Colombia and the Philippines
• Individual staffing and managed service models
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate

Services:

• Medical scheduling outsourcing
• Appointment booking and rescheduling support
• Patient coordination and follow-up
• Healthcare virtual assistants
• Customer experience support
• Workforce management and quality assurance

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. SuperStaff

SuperStaff provides healthcare outsourcing services in Colombia for U.S. healthcare organizations that need support with patient-facing and administrative work. They use bilingual teams with experience in healthcare processes, including appointment scheduling, patient intake, billing support, medical coding, and communication with English- and Spanish-speaking patients.

SuperStaff can handle booking, onboarding, follow-ups, and other coordination tasks that would otherwise sit with internal medical staff. They combine human support with tools used for electronic health records, automated routing, and patient triage, while keeping more sensitive conversations with trained agents. The setup is broad enough to cover routine scheduling as well as round-the-clock patient support when a provider needs coverage outside normal office hours.

Key Highlights:

• Experience with U.S. healthcare processes and HIPAA-related workflows
• Telehealth and patient support capabilities
• Flexible staffing for changing patient volumes

Services:

• Medical appointment scheduling
• Patient intake and onboarding
• Telehealth support
• Patient follow-up
• Medical billing and coding support
• Multilingual patient support

Contact Information:

• Website: superstaff.com
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: NOI Coworking: Cl. 17 #43 F – 287, El Poblado, Medellín 
• Phone: 415-651-7494

3. Outsourcing

Outsourcing runs healthcare BPO operations in Colombia, with services built around patient care, administrative processes, and remote healthcare support. They combine staff with automation and AI tools to manage parts of the patient journey, including appointment handling, telehealth interactions, and follow-up work. Their healthcare services also cover process management where response times and access to care depend on how quickly administrative teams can move requests through the system.

Medical scheduling is handled as part of those broader healthcare operations. Outsourcing can manage appointment requests, organize scheduling workflows, support remote consultations, and automate parts of patient follow-up. They also work with secure handling of confidential healthcare information.

Key Highlights:

• Appointment management connected with telehealth services
• Combination of human agents and automated tools
• Patient follow-up built into healthcare workflows
• Focus on secure handling of confidential information
• Experience reorganizing scheduling processes to reduce delays

Services:

• Medical appointment scheduling
• Telehealth appointment management
• Patient follow-up
• Healthcare process automation
• Patient support
• Healthcare data handling

Contact Information:

• Website: outsourcing.com.co
• E-mail: mercadeo@outsourcing.com.co 
• Facebook: www.facebook.com/FamiliaOS.BIC
• LinkedIn: www.linkedin.com/company/outsourcing-sas-bic-global
• Instagram: www.instagram.com/familiaos.bic
• Address: Av. El Dorado #81b-29, Bogotá, Colombia
• Phone: +57 320 219 7086

4. Solvo Global

Solvo Global offers outsourced healthcare support by building remote teams for clinics and other healthcare organizations. They recruit and screen staff for roles across clinic support, medical data management, billing, coding, and other administrative functions, then onboard those employees into the client's existing systems and processes. Their model is based on dedicated staff rather than a shared call center setup, which gives healthcare organizations more control over how daily patient support tasks are handled.

Within medical scheduling, Solvo Global can support the administrative side of patient coordination through clinic support staff who respond to patient needs and work inside the provider's normal workflows. Scheduling is presented as part of broader healthcare support rather than as a separate standalone service, so teams can also cover connected tasks such as patient communication, records handling, and general medical administration.

Key Highlights:

• Dedicated remote healthcare staffing model
• Recruitment, screening, and onboarding handled by Solvo Global
• Clinic support and medical administration roles
• Staff work within the client's existing systems and processes

Services:

• Medical scheduling support
• Clinic support staffing
• Patient communication
• Medical data management
• Medical billing and coding support
• Healthcare administrative support

Contact Information:

• Website: solvoglobal.com
• E-mail: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546

5. Fusion CX

Fusion CX runs patient appointment scheduling services for hospitals, clinics, physicians, and other healthcare providers. Their scheduling coordinators handle the full appointment cycle, from patient intake and initial booking through modifications, cancellations, confirmations, and reminders.

Patients can contact the scheduling team through phone, email, live chat, instant messaging, and other supported channels, which makes the service less dependent on a single call queue. Fusion CX also manages physician availability, referral scheduling, laboratory appointments, insurance verification support, and pre-booking information collection. For healthcare groups operating across multiple facilities, they can centralize scheduling while still updating physicians about changes to their calendars.

Key Highlights:

• Multilingual and omnichannel patient communication
• Scheduling available outside standard business hours
• Centralized appointment management for multiple locations
• Automated appointment alerts and reminders

Services:

• Patient appointment scheduling
• Appointment rescheduling and cancellations
• Physician calendar management
• Referral scheduling
• Laboratory appointment scheduling

Contact Information:

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia 
• Phone: (855) 200-9168

6. Connext Global Solutions

Connext Global Solutions builds offshore and nearshore support teams for healthcare and health technology organizations. They cover patient services, care coordination, medical records, revenue cycle work, virtual clinical support, and general administration. They recruit for specific healthcare functions and can support teams with HR, operations, facilities, equipment, and IT security. English and Spanish patient communication is also part of their healthcare offering.

Medical scheduling fits into both their bilingual patient services and administrative support functions. Connext Global Solutions can provide staff who schedule appointments, coordinate ongoing care, communicate with patients by phone, chat, or email, and work with EHR platforms such as EPIC, Athena, NextGen, Oracle/Cerner, and eClinicalWorks when the role requires access to patient records.

Key Highlights:

• Offshore and nearshore healthcare staffing
• English and Spanish patient support
• Healthcare staff recruited for specific functions
• Secure facilities, equipment, and IT support

Services:

• Patient care coordination
• Medical appointment scheduling
• Bilingual contact center support
• Medical records management
• Administrative support
• Prior authorization support

Contact Information:

• Website: connextglobal.com
• Facebook: www.facebook.com/connextglobalsolutions
• Twitter: x.com/connextph
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211 
• Phone: +1 (808) 468-6733

7. LATAM BPO

LATAM BPO offers healthcare support operations in Colombia for organizations that need help with scheduling, patient communication, referrals, documentation, and follow-up. They run inbound and outbound support alongside back-office workflows, so appointment-related work can stay connected to patient records rather than being handled as a separate call-center task.

Medical scheduling services can include appointment requests, referral coordination, reminders, and case follow-up across several communication channels. LATAM BPO also uses service dashboards and structured scripting to track quality and reduce differences in how agents handle similar patient requests.

Key Highlights:

• Scheduling and referral back-office workflows
• Inbound and outbound patient communication
• Quality auditing and service-level tracking
• Structured communication guidance for healthcare teams

Services:

• Medical appointment scheduling
• Referral coordination
• Patient follow-up
• Omnichannel appointment reminders
• Healthcare documentation support
• Patient contact center operations

Contact Information:

• Website: group.latambpocol.com
• E-mail: sales@latambpocol.com

8. 1840 & Company

1840 & Company provides staffing and outsourcing services across customer support, administrative work, operations, and other business functions. They can build dedicated teams, outsource full functions, recruit direct hires, or employ staff through an Employer of Record model without requiring the client to establish a Colombian entity.

Dedicated customer support or back-office employees can handle appointment requests, patient communication, calendar updates, and related coordination inside the healthcare organization's own workflow. Because the staff can work as full-time dedicated employees rather than shared resources, clients can keep the scheduling process tied closely to their internal procedures. 1840 & Company also manages areas such as sourcing, onboarding, payroll, contracts, and local employment compliance.

Key Highlights:

• Colombia-based staffing and BPO services
• Dedicated and full-time hiring models
• Customer service and administrative roles available
• Payroll and employment compliance support
• Employer of Record option for hiring in Colombia

Services:

• Healthcare administrative staffing
• Medical scheduling staffing support
• Customer service outsourcing
• Back-office outsourcing
• Call center staffing
• Recruitment and vetting

Contact Information:

• Website: www.1840andco.com
• E-mail: info@1840andco.com
• Facebook: www.facebook.com/1840andCompany
• Twitter: x.com/1840andCompany
• LinkedIn: www.linkedin.com/company/1840-company
• Instagram: www.instagram.com/1840andco
• Address: 5440 W. 110th St, Building 2, Suite 300, Overland Park, KS 6621

9. Origen BPO

Origen BPO operates from Colombia, with operations management connected to Southern California. They provide offshore back-office and staffing support across customer service, appointment setting, collections, and technical support. Healthcare is directly covered within their appointment-setting service, alongside medical centers and dental care organizations.

Their medical scheduling work covers appointment setting, appointment confirmations, and insurance verification. Origen BPO can also support patients through inbound and outbound communication by phone, email, and chat, which gives healthcare organizations more than one channel for handling appointment-related questions. The setup is fairly straightforward: scheduling and confirmation work can be outsourced together with the administrative checks that often need to happen before a visit.

Key Highlights:

• Appointment support for medical and dental organizations
• Inbound and outbound patient communication

Services:

• Medical appointment setting
• Appointment confirmation
• Insurance verification
• Inbound patient support
• Outbound patient communication
• Email and chat support

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com 
• Address: Carrera 43A # 1A, Sur - 50, Edificio Cross Business Center, Medellín - Colombia 
• Phone: +57 (4) 590 6006

10. ContactPoint 360

ContactPoint 360 delivers healthcare call center and BPO services. They support providers, payers, and other healthcare organizations with patient communication across scheduling, care coordination, revenue cycle tasks, telehealth, and after-hours support. Their healthcare operations are built around HIPAA-aligned communication, with staff working across EHR, CRM, and scheduling systems rather than handling patient calls separately from the provider's existing tools.

Appointment scheduling covers real-time bookings, cancellations, reminders, and other patient requests throughout the day. ContactPoint 360 can also handle referrals, prescription refill requests, follow-ups, and outbound patient engagement, which allows scheduling teams to deal with more than calendar changes alone. Multilingual support and extended coverage are available for organizations that receive patient inquiries outside normal office hours.

Key Highlights:

• HIPAA-aligned patient communication
• Integration with EHR, CRM, and scheduling platforms
• Multilingual healthcare support
• Coverage for after-hours and changing call volumes

Services:

• Appointment cancellations and reminders
• Care coordination
• Medical appointment scheduling
• Referral and follow-up support
• After-hours answering
• Patient engagement

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building, Av. Cra. 45 #97-50, 6th Floor, Bogotá, Colombia 

11. Outsourced

Outsourced recruits dedicated remote staff in Colombia for healthcare organizations as well as companies in several other industries. Their healthcare role coverage is fairly specific, with medical scheduling coordinators, medical virtual assistants, patient care coordinators, telemedicine patient navigators, medical administrative assistants, billing specialists, coders, and medical data staff all available through the Colombia operation.

A healthcare organization using Outsourced for medical scheduling can hire staff specifically for appointment coordination instead of folding the work into a general customer service role. Those employees can sit alongside medical administrative and patient care staff when scheduling is connected with broader patient support. Outsourced handles recruitment and workforce management around the team, while the client keeps day-to-day control over its processes and workload.

Key Highlights:

• Medical Scheduling Coordinator available as a defined role
• Home-based and office-based staffing options
• Healthcare administrative and patient coordination roles
• Staff report directly to the client
• ISO-certified quality and data security processes

Services:

• Medical scheduling coordinator staffing
• Medical virtual assistant staffing
• Patient care coordination
• Telemedicine patient navigation
• Medical administrative support

Contact Information:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• Phone: +61 2 8073 4162

12. TDS Global Solutions

TDS Global Solutions takes a consulting and provider-matching approach to outsourcing in Colombia. They connect companies with Colombian call center partners based on the required service, industry, budget, and operating model. Their network covers inbound and outbound call center work, customer support, appointment setting, and back-office functions, with Colombian providers available in locations including Medellin and Barranquilla.

Healthcare scheduling is one of the functions they can source through that network. TDS Global Solutions works with providers whose agents can handle appointment booking, reminders, insurance checks, and related patient communication, then supports the client through partner selection and onboarding. They can also remain involved in performance monitoring after the outsourced operation is running.

Key Highlights:

• Healthcare included among supported industries
• Provider research and selection support
• Colombian partner options for appointment-setting operations

Services:

• Medical appointment scheduling outsourcing
• Appointment reminders
• Insurance verification support
• Healthcare call center sourcing
• BPO consulting
• Provider selection and onboarding

Contact Information:

• Website: www.tdsgs.com
• E-mail: marketing@tdsgs.com
• Facebook: www.facebook.com/TDSGlobalSolutions
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• Phone: (888) 788-4441

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Conclusion

Medical scheduling outsourcing in Colombia covers a wider range of setups than it might seem at first. Some companies provide dedicated scheduling coordinators who work inside a healthcare provider's existing processes, while others run full patient contact operations with appointment booking, reminders, referrals, insurance checks, telehealth support, and follow-up. There are also firms that focus more on staffing or partner selection rather than managing the scheduling function directly.

That difference matters when comparing providers. A clinic that simply needs help answering calls and managing calendars has a different requirement from a healthcare organization looking to move a larger part of patient administration offshore. Colombia supports both models, with bilingual teams and working-hour overlap that can make day-to-day coordination with U.S. healthcare organizations relatively straightforward. The better fit comes down to what needs to be outsourced, how closely the external team should work with internal staff, and how much operational responsibility the provider is expected to take on.

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