Colombia isn’t just about coffee and mountains anymore. In the world of outsourcing, it’s quickly becoming a real contender–especially when it comes to customer service. With a growing tech scene, strong English proficiency in major cities, and a culture that leans toward hospitality, it’s no surprise more companies are building their support teams here.

The appeal? It’s not just cost. It’s talent, time zone alignment, and teams that actually care about customer experience. In this article, we’re taking a look at some of the most reliable customer service outsourcing providers based in Colombia–what they offer, who they work with, and why they’re worth considering if you’re looking to expand your support operations.

1. NeoWork

At NeoWork, we help companies outsource their customer service operations in Colombia in a way that actually fits how they work. Some teams just need one extra person to fill a gap, others come to us looking for a fully managed support crew. Either way, we handle the staffing, training, and daily operations so our clients can stay focused on what they do best.

For a lot of businesses, working with us means they don’t have to start from zero. If there’s a need to build a help desk or add a few virtual assistants into the mix, we step in and make it happen without overcomplicating things.

Clients can stay hands-on and manage their own team members if they want, or they can hand off the daily supervision to us. We cover everything from QA and scheduling to reports and metrics.

Beyond customer service, we also help with virtual assistant roles, IT support, and creative work. But in Colombia, customer experience is still at the heart of what we’re doing.

Key Highlights:

• We offer outsourced customer service support in Colombia
• Clients can choose between direct staffing or managed operations
• Flexible team sizes, from one contributor to a full department
• Support includes training, quality checks, and reporting
• Available for industries including healthcare, e-commerce, and tech

Services:

• Customer support outsourcing
• Virtual assistants
• Technical staffing
• QA and workforce management
• Data labeling and AI training support
• Creative production for visual content

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Atento

Atento runs customer service outsourcing operations across several cities in Colombia, including Bogotá, Medellín, Pereira, and Bucaramanga. They work with companies from a range of industries like telecom, finance, healthcare, insurance, and government, offering support in both Spanish and English based on what the client needs.

Most of the support covers voice and digital channels, handling things like incoming questions, account help, and basic tech support. Atento puts together service teams that match each client’s setup and takes care of the day-to-day stuff like schedules, workflows, and team supervision. Their setup in Colombia allows them to work with both local businesses and international brands that need a flexible way to scale their support operations.

Key Highlights:

• Offers customer service outsourcing across various Colombian cities
• Supports Spanish and English language operations
• Works with companies in telecom, finance, healthcare, and public sector
• Delivers both in-office and remote customer support
• Covers voice and digital communication channels

Services:

• Inbound and outbound customer service
• Technical support
• Account servicing and inquiries
• Workforce management
• Multilingual service delivery

Contact Information:

• Website: atento.com
• LinkedIn: www.linkedin.com/company/atento

3. TaskUs

TaskUs runs customer support operations out of Colombia, with teams based in places like Cali and Medellín. They help companies in tech, retail, entertainment, and finance handle the customer-facing side of things – whether that’s answering questions, keeping platforms safe, or moderating content.

In Colombia, TaskUs builds teams that can switch between English and Spanish, depending on what’s needed. Some agents work in pretty standard support roles, while others are trained to use AI tools as part of their day-to-day. They also take on things like compliance tasks, digital support, and backend work when it makes sense. Each team setup depends on what the client actually needs to get done.

Key Highlights:

• Provides customer service outsourcing from Colombia
• Operates in Cali and Medellín
• Focuses on bilingual Spanish-English support
• Offers digital-first and AI-supported services
• Works with industries including retail, tech, and entertainment

Services:

• Customer support and complaint resolution
• Trust and safety operations
• Digital customer experience
• AI data services
• Sales outsourcing

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph

4. Globant

Globant runs part of its customer support operations out of Colombia, tying into a bigger global network. A lot of what they do here connects to digital customer experience – mixing tech like AI and automation with actual human support to help businesses stay on top of their customer interactions.

In Colombia, customer service outsourcing is usually baked into broader digital projects. So if a company’s looking to improve how they handle support tickets, streamline workflows, or make their platforms easier to use, Globant steps in with the people and systems to back it up. They work with clients from all over, including those in media, retail, healthcare, and finance. It’s less about one-size-fits-all and more about plugging in where support is needed most.

Key Highlights:

• Offers customer service outsourcing from Colombia
• Part of a global digital transformation and IT services provider
• Combines AI systems with live support roles
• Supports industries like healthcare, retail, and media
• Works with both enterprise and mid-sized clients

Services:

• Customer support outsourcing
• Ticket management and communication flow support
• Workflow automation
• AI-assisted digital operations
• Integration with enterprise platforms

Contact Information:

• Website: www.globant.com
• Address: LYD House Coworking - Sede Mall 98, Cra 58 # 96 - 187 Piso 2, Oficina 120, Barranquilla
• Phone: +57 601 5142636
• E-mail: hi@globant.com
• LinkedIn: www.linkedin.com/company/globant
• Twitter: x.com/globant
• Facebook: www.facebook.com/Globant
• Instagram: www.instagram.com/globant
  

5. Konecta

Konecta handles customer service outsourcing in Colombia as part of its global setup. Their teams here help businesses stay connected with customers across different channels – phone, digital platforms, even AI-assisted support when it makes sense. A lot of their work in Colombia is for industries like banking, telecom, healthcare, and retail.

What’s interesting is that Konecta doesn’t just take care of the daily support tasks. They also get involved in shaping how the whole service setup works. So depending on what a company needs, the team might be answering calls, managing customer requests, or helping run systems that mix human support with automation. It's pretty flexible and depends on what’s going to get the job done.

Key Highlights:

• Provides customer service outsourcing from Colombia
• Works with clients in banking, telecom, and other major sectors
• Uses digital and automation tools in support delivery
• Offers service design and operational execution
• Combines consulting with long-term operational support

Services:

• Contact center operations
• Customer support and help desk
• Process and workflow support
• CX consulting and implementation
• AI-enhanced service delivery

Contact Information:

• Website: konecta.com
• Address: Cll 8 B # 65 - 191 Medellin, Colombia
• LinkedIn: www.linkedin.com/company/konecta-group

6. Ibex

Ibex runs part of its customer service operations out of Colombia, tying into its global network. They work with all kinds of businesses – from scrappy startups to well-established companies – helping them build out support teams that can handle everything from sales to account management to general customer care.

What makes Ibex a bit different is how they blend tech with human support. Think AI chat tools working alongside real people, plus some smart analytics to keep things running smoothly. In Colombia, their teams cover voice and digital channels and often switch between languages depending on what the client needs. It's a pretty flexible setup, designed to meet companies wherever they’re at.

Key Highlights:

• Offers customer support outsourcing in Colombia
• Delivers both voice and digital customer service
• Supports startups, tech companies, and global brands
• Uses AI and data tools to support team performance
• Provides multilingual capabilities based on client needs

Services:

• Sales and customer acquisition support
• General customer service and inquiry resolution
• AI virtual agent integration
• Performance tracking and analytics support
• Bilingual and digital support team setup

Contact Information:

• Website: www.ibex.co
• LinkedIn: www.linkedin.com/company/ibex-global
• Twitter: x.com/ibexWaveZero

7. Transcom

Transcom delivers outsourced customer support services from Colombia, targeting businesses in e-commerce, fintech, telecom, and other high-volume sectors. The company builds service teams that manage customer contact across various channels and adapts delivery to suit different growth stages.

In Colombia, Transcom combines customer service with digital tools like automation, AI, and analytics. The company offers managed team models and tailored outsourcing setups, which can be scaled based on client demand. Support teams handle everything from basic inquiries to more complex service processes.

Key Highlights:

• Runs customer service operations in Colombia
• Works with brands in retail, telecom, fintech, and e-commerce
• Combines live support with AI and automation tools
• Offers scalable team models for growing businesses
• Focuses on both front-line support and back-end process tasks

Services:

• Omnichannel customer service
• Technical support
• CX performance analysis
• Automation and AI-supported service
• Process support for digital platforms

Contact Information:

• Website: transcom.com
• Instagram: www.instagram.com/transcomwah

8. Outsourcing S.A.S.

Outsourcing S.A.S. provides customer service outsourcing in Colombia, supporting companies that need help managing customer interactions across phone, digital, and in-person channels. The company builds service teams tailored to different stages of the customer lifecycle, offering support for onboarding, assistance, retention, and other operational tasks.

The service model includes both back-office and front-office operations, with a focus on adapting workflows to each client's specific audience and business needs. Outsourcing S.A.S. also integrates technology solutions into customer service setups and collaborates with automation partners to streamline common support functions.

In Colombia, Outsourcing S.A.S. works with organizations across different industries, offering flexible delivery from multiple operational sites including Bogotá and Pereira.

Key Highlights:

• Offers customer service outsourcing in Colombia
• Supports multiple service channels, including voice and digital
• Provides back-office and front-office workflow support
• Works across different customer lifecycle stages
• Combines human support with digital tools and automation

Services:

• Customer interaction management
• Back-office processing
• Front-office support
• Multichannel customer service
• Process design and operational setup

Contact Information:

• Website: outsourcing.com.co
• Address: Av. El Dorado # 81B-29, Bogotá, Colombia
• Phone: (+57) 3202197086
• E-mail: mercadeo@outsourcing.com.co
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic

9. Teleperformance 

Teleperformance Colombia provides outsourced customer service support for a variety of industries. They operate in multiple cities across the country and focus on delivering support through both voice and digital channels. The company builds service teams that handle front-line interactions like sales, live chat, and technical help.

They offer managed services for clients that need full control over training, workforce management, and day-to-day team operations. For businesses that prefer a simpler model, Teleperformance also provides staffing support for specific functions such as chat agents or bilingual support reps. The organization covers both in-office and remote roles.

In Colombia, Teleperformance supports clients in banking, retail, telecom, healthcare, and other sectors that rely on steady customer interaction. Their local presence allows them to serve North American companies with nearshore support, while also meeting demand for Spanish-language services.

Key Highlights:

• Provides outsourced customer service teams in Colombia
• Offers bilingual and trilingual support roles
• Covers voice, email, and digital chat channels
• Mix of remote and office-based service delivery
• Works across industries including finance, healthcare, and telecom

Services:

• Customer support outsourcing
• Technical support
• Digital assistance (chat, email)
• Quality assurance and reporting
• Staffing and workforce management

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

10. Foundever

Foundever provides customer service outsourcing in Colombia as part of its global customer experience operations. The company works with brands in a range of industries, offering support teams that can manage customer interactions across voice, chat, and other digital channels. In Colombia, Foundever builds teams that handle day-to-day support tasks, help desk inquiries, and other frontline customer needs.

The service approach blends human support with AI-based tools and performance monitoring. Clients can adjust service models depending on workload or customer behavior. Foundever also supports hybrid contact center models, combining remote and onsite roles depending on what each project requires.

Key Highlights:

• Delivers customer service outsourcing from Colombia
• Works with clients across multiple industries
• Offers both digital and voice-based support
• Combines live agents with AI tools
• Provides flexible team structures for changing needs

Services:

• Customer care and support
• Help desk and inquiry handling
• Digital channel support (chat, social, etc.)
• Hybrid contact center management
• AI-assisted support operations

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life

11. Concentrix

Concentrix operates customer service outsourcing operations in Colombia as part of its broader global service delivery. The company supports businesses across sectors like retail, healthcare, travel, and tech, providing teams that handle customer engagement, technical support, and process-related tasks. Services are designed to fit into both front-line support and back-office roles.

In Colombia, Concentrix blends traditional support with AI tools, data analytics, and automation where needed. Service teams can manage tasks across multiple channels and help clients adapt to changing volumes or customer expectations. The setup includes scalable support models tailored to enterprise and mid-size companies.

Key Highlights:

• Offers customer support outsourcing from Colombia
• Serves sectors such as healthcare, retail, and technology
• Covers both customer-facing and operational roles
• Supports multichannel communication
• Combines tech solutions with live support

Services:

• Customer engagement and support
• Technical assistance
• Multichannel communication handling
• Back-office operations
• Data-driven service optimization

Contact Information:

• Website: www.concentrix.com
• Phone: +1 (800) 747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

12. Alorica

Alorica provides customer service outsourcing in Colombia, with operations centered in Cali. The company supports a wide range of customer-facing roles, offering assistance to businesses in industries such as retail, finance, healthcare, and telecommunications. Alorica's teams handle tasks like answering customer inquiries, resolving issues, and supporting product or service use.

The company organizes its Colombian teams to meet both inbound and outbound service demands, with a mix of voice and digital communication channels. Operations include general customer support as well as functions that involve account servicing, sales support, and technical troubleshooting.

Key Highlights:

• Offers customer service outsourcing in Colombia
• Operates primarily from Cali
• Serves industries including telecom, healthcare, and retail
• Supports voice and digital channels
• Provides scalable team models for support delivery

Services:

• Inbound and outbound customer support
• Issue resolution and account management
• Voice and live chat support
• Technical assistance
• Sales and product support

Contact Information:

• Website: www.alorica.com
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA
• Phone: +1 866.256.7422
• E-mail: info@alorica.com
• LinkedIn: www.linkedin.com/company/alorica
• Twitter: x.com/OfficialAlorica
• Facebook: www.facebook.com/AloricaFanPage
• Instagram: www.instagram.com/officialalorica

13. Sutherland

Sutherland delivers customer service outsourcing in Colombia as part of its global operations network. The company works with enterprise clients across various sectors, supporting their customer-facing processes through a mix of live agents and automated systems. In Colombia, Sutherland builds support teams for functions like tech support, customer inquiries, and digital service management.

Their approach combines human support with tools like AI, cloud infrastructure, and workflow automation. Service teams in Colombia are structured to handle multiple tasks, including contact center operations, compliance-related roles, and backend support. Clients use these services to manage day-to-day customer needs and improve efficiency in communication processes.

Key Highlights:

• Provides customer support outsourcing in Colombia
• Supports enterprise clients in different industries
• Combines human service with automation and cloud tools
• Offers technical and non-technical support options
• Flexible delivery models for different service levels

Services:

• Contact center operations
• Customer inquiry handling
• Technical support and troubleshooting
• Digital operations and back-office support
• AI-enhanced service workflows

Contact Information:

• Website: www.sutherlandglobal.com
• Address: Carrera 68 #77 – 22 Barranquilla, Colombia
• Phone: +57-035-320-8900
• E-mail: marketing@sutherlandglobal.com
• LinkedIn: www.linkedin.com/company/sutherland-global
• Twitter: x.com/SutherlandCorp
• Facebook: www.facebook.com/SutherlandGlobal

14. Dyalogo

Dyalogo provides customer service outsourcing in Colombia through a combination of call center operations and digital communication services. The company works with clients from different industries, helping them manage customer support through voice, messaging, and multichannel setups. Services include day-to-day customer interaction handling, technical support, and campaign-based assistance.

In Colombia, Dyalogo builds teams around each client’s needs, supporting inbound and outbound calls, WhatsApp communication, and other integrated contact methods. Their setup also includes training, phone infrastructure, and contact center software solutions, which allow clients to streamline support operations without having to manage it all in-house.

Key Highlights:

• Offers outsourced customer support in Colombia
• Operates with voice, messaging, and digital tools
• Builds contact center setups tailored to client workflows
• Provides infrastructure and agent training
• Covers inbound, outbound, and multichannel operations

Services:

• Customer service and contact center operations
• Technical and campaign-based support
• WhatsApp and digital messaging support
• Call center software implementation
• Voice infrastructure and team training

Contact Information:

• Website: www.dyalogo.com
• Address: Calle 163a No 19a 95 Piso 3, Bogotá - Colombia
• Phone: +57 3330333390
• Twitter: x.com/dyalogo
• Facebook: www.facebook.com/dyalogo

15. Conectys

Conectys provides customer service outsourcing in Colombia through its multilingual contact center setup. The company supports international businesses looking to manage customer experience operations using both live support teams and automation tools. Services offered from Colombia include help desk support, contact center staffing, and digital CX services built around AI.

Conectys focuses on offering service models that can be scaled or adapted based on customer lifecycle stages or platform requirements. Support teams based in Colombia handle voice, chat, and digital ticketing workflows for clients in industries like social media, fintech, gaming, travel, and software.

Key Highlights:

• Provides customer service outsourcing from Colombia
• Offers multilingual support and technical assistance
• Combines live agents with digital CX and automation
• Works with industries such as fintech, travel, and retail
• Supports both contact center and platform-based support

Services:

• Customer experience management
• L1 to L3 technical support
• Digital CX automation
• Chatbot and AI support integration
• CX analytics and reporting

Contact Information:

• Website: www.conectys.com
• E-mail: info(@)conectys.com
• LinkedIn: www.linkedin.com/company/conectys
• Twitter: x.com/Conectys
  

Conclusion

Colombia has quietly built itself into a reliable spot for customer service outsourcing, and at this point, it's not really a secret anymore. The mix of bilingual talent, cultural compatibility with North American markets, and a growing ecosystem of experienced service providers makes it a practical choice for companies that want to scale support without stretching their internal teams too thin.

What stands out is how different the companies actually are. Some focus more on tech integration, others on flexible team setups, while a few just keep it simple and run stable, long-term operations. There’s no one-size-fits-all approach here, and that’s probably what makes this market work. Whether you need voice support, live chat agents, help desk coverage, or something more blended with automation, there’s a setup that can fit.

At the end of the day, outsourcing isn’t just about cutting costs. It’s about handing off a piece of your customer experience to people who know how to keep things running smoothly. And in Colombia, that handoff can happen without losing the human side of support.