If you’ve ever chatted with a friendly support agent online, there’s a decent chance they were based in the Philippines. Over the past couple of decades, the country has built a reputation as a global hub for customer service – and not by accident. With a highly skilled, English-speaking workforce and a culture that values hospitality, it’s become the go-to destination for companies looking to outsource their customer support.

But the landscape is broad and there are plenty. Some companies specialize in tech support, others in e-commerce help desks or healthcare call centers. In this article, we’ll take a closer look at the top players in the Philippines, what makes them stand out, and why so many brands trust them with something as important as customer experience.

1. NeoWork

We are a staffing and operations partner offering outsourcing services across multiple industries. One of the key areas we support is customer service outsourcing in the Philippines. We work with companies that need to scale support operations without taking on the burden of recruitment, training, and admin. Our setup is flexible - we can either supplement your existing customer experience team or build and manage an entire support department.

Our teams in the Philippines handle day-to-day interactions with your customers, while we take care of hiring, benefits, upskilling, and quality control. Whether you're starting small or need a larger setup, we’re structured to grow with your needs. We also integrate with most platforms used in customer support, so onboarding is smooth and doesn’t require major process changes.

We also provide related services like virtual assistants, technical staffing, and data labeling for AI training. These services often complement our customer service outsourcing offers, especially for businesses looking to streamline operations across multiple departments.

Key Highlights:

• We offer customer service outsourcing with support teams in the Philippines
• Flexible models - individual contributors or managed teams
• We handle hiring, payroll, benefits, and workforce engagement
• Integration with tools like Zendesk, Salesforce, Gorgias, and Hubspot
• Support across industries like tech, healthcare, media, and e-commerce

Services:

• Customer service outsourcing
• Virtual assistant support
• IT and software development staffing
• AI training and human-in-the-loop support
• Manual process support through MVP solutions
• Creative services for design and animation

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. TaskUs

TaskUs provides customer service outsourcing solutions in the Philippines, supporting businesses across different industries. The company sets up support teams that handle day-to-day customer interactions and back-end processes. They focus on combining people and tech, including AI tools, to manage service delivery, data handling, trust and safety, and customer engagement. Their setup is designed to flex with client needs, whether for chat, voice, or back-office tasks.

In the Philippines, TaskUs operates through several delivery sites, offering a workforce familiar with English and capable of adapting to international standards. Customer support is just one part of their broader service package that includes AI data services, sales assistance, learning programs, and compliance solutions. Their approach emphasizes operational consistency and fast ramp-ups when needed.

Key Highlights:

• Provides customer service outsourcing from the Philippines
• Offers multilingual and multichannel support setups
• Combines human support with automation and AI tools
• Operates in a wide range of industries, including fintech, gaming, and healthcare
• Supports compliance and risk management in sensitive industries

Services:

• Customer support and experience management
• AI and data operations
• Sales outsourcing and onboarding
• Trust and safety monitoring
• Compliance and fraud control
• Training and learning services

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph

3. Teleperformance (TP)

Teleperformance runs customer service outsourcing operations in the Philippines as part of its global service delivery model. The company has been active in the country since the 1990s and has built local teams to serve international clients in industries such as banking, healthcare, retail, and tech. These teams manage contact center functions and support channels like voice, chat, and email.

Their service setup includes omnichannel support, automation solutions, and process consulting. Teams in the Philippines handle everything from basic customer service to more complex tasks like fraud monitoring or technical troubleshooting. The company combines global resources with localized execution, which makes the Philippines a key delivery region for them.

Key Highlights:

• Operates long-standing customer service outsourcing teams in the Philippines
• Uses a mix of automation, analytics, and live support
• Works with enterprise clients across sectors
• Offers both voice and digital support options
• Has local delivery centers across the Philippines

Services:

• Omnichannel customer support
• Technical helpdesk and troubleshooting
• Process improvement and consulting
• AI and automation strategies
• Speech and text analytics
• Back-office and work-from-home support

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

4. Concentrix

Concentrix provides outsourced customer service operations through delivery centers in the Philippines. Their teams support global clients by managing digital support, contact resolution, and user experience operations. The company focuses on combining AI-driven tools with process consulting and human agents to manage high-volume support environments.

The Philippines is one of Concentrix’s core delivery regions, and the company works across industries including e-commerce, finance, healthcare, travel, and more. In addition to front-line support, the teams often handle analytics, systems integration, and platform support, depending on the client setup.

Key Highlights:

• Runs customer service outsourcing teams in the Philippines
• Offers hybrid human and AI-driven support models
• Supports clients in both technical and non-technical sectors
• Uses centralized tools for analytics, design, and service delivery
• Works with large international enterprises

Services:

• Digital customer operations
• Strategy and process design
• AI integration and automation support
• Data and performance analytics
• Customer journey and experience consulting
• Back-office and tech support functions

Contact Information:

• Website: www.concentrix.com
• Phone: +1 (800) 747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

5. Alorica

Alorica offers customer service outsourcing in the Philippines, supporting clients in industries like healthcare, banking, travel, and tech. The company builds digital-first service solutions by combining customer support teams with automation, analytics, and AI-based workflows. Their operations in the Philippines are part of a wider global delivery model.

Alorica provides omnichannel support through voice, chat, social, and email. Teams are trained to work across customer journeys, using tools that help manage outcomes like customer retention, satisfaction, and cost control. The company also delivers consulting and optimization services to improve how customer interactions are handled at scale.

Key Highlights:

• Runs customer service outsourcing teams in the Philippines
• Offers omnichannel support with tech-enabled platform
• Covers a range of industries including healthcare, finance, and retail
• Blends human agents with AI tools and automation systems
• Provides process optimization and analytics support

Services:

• Customer service and digital support
• Process analytics and improvement
• Back-office operations
• Fraud prevention and compliance
• AI-enhanced customer interaction management
• Consulting and customer journey design

Contact Information:

• Website: www.alorica.com
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA
• Phone: +1 866.256.7422
• E-mail: info@alorica.com
• LinkedIn: www.linkedin.com/company/alorica
• Twitter: x.com/OfficialAlorica
• Facebook: www.facebook.com/AloricaFanPage
• Instagram: www.instagram.com/officialalorica

6. Foundever

Foundever provides customer service outsourcing from the Philippines as part of its global operations. The company builds CX solutions that combine people and AI to manage customer interactions across various industries. Services are focused on voice and digital channels, supported by tools for analytics and workflow optimization.

Foundever uses a mix of in-person and hybrid teams in the Philippines to deliver consistent contact center performance. Their operations support everything from onboarding and account management to more technical or regulated services. The company positions itself as a flexible partner that can adjust to changing service levels, customer volume, or industry requirements.

Key Highlights:

• Offers customer service outsourcing from Philippine delivery centers
• Combines human teams with AI and automation platforms
• Works across sectors including e-commerce, travel, and finance
• Supports hybrid remote and on-site models
• Emphasizes human-led service with analytics integration

Services:

• Customer support through chat, voice, and email
• Technical and product support
• Content moderation and trust services
• AI-powered service tools
• Analytics and customer insights
• Back-office support

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life

7. IntouchCX

IntouchCX provides customer service outsourcing through its locations in the Philippines, supporting companies with customer engagement, back-office operations, and AI services. Their model combines live agent support with automation tools, delivering service across voice, chat, email, and self-service platforms.

Teams in the Philippines handle customer inquiries, onboarding, technical support, and trust and safety tasks. The company also supports AI projects with data labeling, content moderation, and compliance monitoring. Their delivery setup is structured to support scalability and rapid changes in customer volume or product complexity.

Key Highlights:

• Delivers customer service outsourcing from Philippine locations
• Offers omnichannel support with AI-backed systems
• Handles a range of tasks from basic inquiries to technical and content support
• Works in industries like SaaS, gaming, e-commerce, and fintech
• Includes both front-line and back-office support services

Services:

• Customer onboarding and engagement
• Technical customer support
• AI data services and model training
• Trust and safety monitoring
• Back-office processing
• Strategic consulting and journey mapping

Contact Information:

• Website: www.intouchcx.com
• LinkedIn: www.linkedin.com/company/intouchcx
• Twitter: x.com/intouch__CX
• Facebook: www.facebook.com/intouchcx.official
• Instagram: www.instagram.com/intouchcx

8. Acquire BPO (Acquire Intelligence)

Acquire BPO, now operating as Acquire Intelligence, offers customer service outsourcing from its delivery centers in the Philippines. The company builds support teams that handle voice, chat, social, and email channels. Clients use their services to manage CX, back office, and AI-powered processes. Their model includes both remote and full-service delivery options.

Acquire BPO supports businesses looking to reduce inefficiencies, reallocate resources, and streamline operations through automation. Philippine teams are integrated into global client operations and handle services ranging from standard customer inquiries to more complex support like payroll, IT helpdesk, and content review.

Key Highlights:

• Operates customer service outsourcing centers in the Philippines
• Supports omnichannel engagement (chat, email, voice, social)
• Offers remote and fully managed service models
• Covers customer-facing and back-office functions
• Integrates automation into CX workflows

Services:

• Customer service outsourcing
• Technical and IT support
• HR, payroll, and finance processing
• AI operations and automation support
• Content moderation and data management
• Legal and procurement support

Contact Information:

• Website: acquire.ai
• Address: Level 37 Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig City, Philippines 1600
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Facebook: www.facebook.com/acquireai

9. SupportNinja

SupportNinja provides customer service outsourcing from the Philippines, with a focus on fast-growing companies in sectors like SaaS, e-commerce, and fintech. The company uses a mix of human agents and AI tools to manage the entire customer lifecycle, from onboarding to renewals and technical support.

SupportNinja delivers services that help clients scale support without taking on internal overhead. Philippine-based teams handle front-line service, as well as content moderation, data tasks, and back-office support. Privacy, security, and ethical AI practices are built into how each workflow is structured.

Key Highlights:

• Offers full-cycle customer service outsourcing from the Philippines
• Works with fast-growing and tech-oriented companies
• Combines AI tools with human-led support
• Focused on secure, scalable operations
• Handles front-line support and back-end tasks

Services:

• Customer support and onboarding
• Technical support and renewals
• AI training and data labeling
• Content moderation and compliance
• Finance and accounting support
• Customer conversion and lifecycle management

Contact Information:

• Website: www.supportninja.com
• LinkedIn: www.linkedin.com/company/supportninja
• Twitter: x.com/supportninja
• Facebook: www.facebook.com/supportninja

10. Booth & Partners

Booth & Partners provides customer service outsourcing from the Philippines. The company builds remote and offshore teams tailored to client needs, with support functions ranging from customer experience to IT and back office. Their operations are set up to help companies scale without the complexity of managing local logistics or infrastructure.

In the Philippines, Booth & Partners manages customer service teams that work as integrated extensions of client operations. The company handles recruitment, management, and operational oversight, while clients maintain day-to-day direction of staff. The service is suited for businesses needing full-time outsourced talent without setting up a local entity.

Key Highlights:

• Provides customer service outsourcing in the Philippines
• Offers full-time remote staffing solutions
• Covers both customer-facing and internal support roles
• Works with small to mid-sized and scaling companies
• Delivers managed workspace options when needed

Services:

• Customer support staffing
• Back-office and admin roles
• IT and technical support
• HR, finance, and accounting services
• Workspace and office solutions

Contact Information:

• Website: boothandpartners.com
• Address: 14th Floor 107 Aguirre Street, Legazpi Village, Makati City, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/booth-&-partners 
• Facebook: www.facebook.com/boothandpartners
• Instagram: www.instagram.com/boothandpartners

11. Outsourced

Outsourced offers customer service outsourcing through remote and office-based teams in the Philippines. The company focuses on helping businesses build dedicated offshore teams that handle day-to-day support tasks while staying fully aligned with client processes. All staff report directly to clients, while Outsourced handles recruitment and operational support.

The company provides teams in roles like customer service, technical support, back office, and finance. Outsourced supports a wide range of industries by filling roles across departments, with flexible setups for either remote or in-office work. Clients choose the staff, and Outsourced manages the rest.

Key Highlights:

• Delivers customer service outsourcing from the Philippines
• Builds dedicated full-time offshore teams
• Clients retain operational control over their teams
• Covers remote and office-based staffing setups
• Supports a broad range of industries and roles

Services:

• Customer service and CX teams
• Admin support and document handling
• Technical and IT staffing
• Creative and design services
• Finance, accounting, and legal roles

Contact Information:

• Website: outsourced.ph
• Address: 18th Floor, Citibank Square, Eastwood City, Cyber Park, Quezon City, Philippines
• Phone: +61 2 8073 4162
• E-mail: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

12. KMC Solutions

KMC Solutions provides customer service outsourcing from the Philippines as part of its broader offshore staffing and expansion services. The company acts as an employer of record, handling compliance, HR, payroll, and office management, while clients control the operations of their remote teams.

Philippine-based teams deliver customer support and related services across sectors like tech, retail, and finance. KMC provides the workspace, equipment, and legal setup so clients can build fully compliant offshore teams without local registration. Services are available in office-based, hybrid, or remote models.

Key Highlights:

• Runs customer service outsourcing through offshore teams in the Philippines
• Acts as legal employer handling all back-end logistics
• Offers office, remote, and hybrid setups
• Supports team onboarding, workspace, and compliance
• Works with fast-growing and global brands

Services:

• Customer support staffing and admin roles
• Employer of record services
• Office space and workspace support
• Payroll and compliance management
• Recruitment and onboarding assistance

Contact Information:

• Website: kmc.solutions
• Address: 25th floor Picadilly Star, Bonifacio Global City, Taguig City, Philippines
• Phone: +632 8779 6540
• LinkedIn: www.linkedin.com/company/kmc-solutions-inc
• Facebook: www.facebook.com/kmcsolutionsph
• Instagram: www.instagram.com/kmcsolutions

13. Eclaro

Eclaro provides business process outsourcing services in the Philippines with a focus on customer service and professional support. The company has been operating in the country since 2009, helping organizations across various industries manage operational tasks through remote staffing. Eclaro builds relationships based on consistency and responsiveness, delivering staff for both technical and non-technical roles. Their approach involves aligning candidate expertise with the specific needs of the client, managing all administrative aspects so businesses can focus on their core work. The company supports outsourcing in customer service operations, offering access to a range of remote talent without the need for businesses to establish their own local presence.

Key Highlights:

• Based in the Philippines since 2009 with ongoing client partnerships
• Offers staffing solutions across multiple industries
• Handles sourcing, compliance, and payroll for remote hires

Services:

• Customer service outsourcing
• Technical and IT staffing
• Financial and business services support
• Healthcare and pharmaceutical staffing
• Analytics and data roles

Contact Information:

• Website: www.careers-eclaro.com
• Address: 11th Flr. One Felicity Center, Quezon City 1126, Philippines
• Phone: info@ECLARO.com
• LinkedIn: www.linkedin.com/showcase/eclarophilippines
• Twitter: x.com/eclaroph
• Facebook: www.facebook.com/eclaro.ph
• Instagram: www.instagram.com/eclaroph

14. Shore360

Shore360 is an offshore staffing company operating in the Philippines that helps international businesses build and manage remote teams. The company offers customer service outsourcing and a range of administrative support services. Shore360 takes care of office space, recruitment, payroll, and other support functions so companies can focus on operations. Clients can start with a single hire, scale at their own pace, and customize work arrangements including hybrid and work-from-home models. Shore360 supports a wide mix of industries and roles, providing flexibility in how teams are built and managed.

Key Highlights:

• Australian-owned with operations in the Philippines
• Open-book pricing and no lock-in contracts
• Offers flexible workspace and team models

Services:

• Customer service outsourcing
• Staff leasing and dedicated teams
• Work-from-home and payroll services
• Build-operate-transfer solutions
• Office branding and workspace setup

Contact Information:

• Website: www.shore360.com
• Phone: +63 45 499 3268
• E-mail: info@shore360.com
• LinkedIn: www.linkedin.com/company/shore360inc
• Twitter: x.com/Shore360inc
• Facebook: www.facebook.com/Shore360
• Instagram: www.instagram.com/shore360

15. Remote Staff

Remote Staff connects businesses with Filipino remote professionals, offering outsourcing services including customer support. Since 2007, the company has worked with international clients to set up long-term remote staffing solutions. Remote Staff handles recruiting, legal contracts, and payment processes, ensuring both employers and staff are supported. The platform focuses on creating good working relationships through structured contracts, support channels, and skills development. The company also offers tools and resources to help clients manage their remote teams effectively.

Key Highlights:

• Operating since 2007 with a focus on Filipino remote talent
• All-in-one platform with support and legal infrastructure
• Emphasis on long-term remote team relationships

Services:

• Customer service outsourcing
• Remote staff placement and management
• Recruitment and vetting
• Support and development for remote workers

Contact Information:

• Website: www.remotestaff.ph
• Address: Level 40, PBCom Tower, 6795 Ayala Avenue Corner V.A. Rufino St., Makati City, 1226, Philippines
• E-mail: info@remotestaff.ph
• LinkedIn: www.linkedin.com/company/remotestaff
• Twitter: x.com/remotestaffph
• Facebook: www.facebook.com/filipinoremotestaff
• Instagram: www.instagram.com/remotestaff

Conclusion

Outsourcing customer service to the Philippines isn’t just about saving money anymore. It’s become a strategic decision for companies that want to grow smart, stay flexible, and tap into a workforce that understands how to handle support with real-world empathy and professionalism. The companies we’ve covered here each bring something a little different to the table, but they all have one thing in common – they’ve figured out how to make global teamwork actually work.

If you’re a business trying to scale support operations without adding chaos to your internal structure, this setup offers a pretty solid route forward. The local talent pool is skilled, the infrastructure is in place, and the support models are built to plug right into whatever tools or workflows you're already using. There’s less friction, fewer surprises, and a lot more focus on what really matters – keeping your customers happy and your operations lean.

Outsourcing might not be the perfect fit for everyone, but for a lot of companies, it’s been the move that helped them go from overloaded to in control. Whether you're starting small or looking to expand a full support function, there’s no shortage of capable partners in the Philippines ready to help get you there.