Outsourcing customer service can be a game-changer for businesses looking to improve efficiency and enhance customer satisfaction. Whether you're a growing startup or an established enterprise, partnering with a reliable outsourcing company can free up valuable resources while ensuring your customers receive top-notch service. In this article, we'll explore some of the best customer service outsourcing companies in the USA—companies that offer everything from call center support to full-scale customer experience solutions. Let’s dive into how these experts can help elevate your customer service game.

1. NeoWork

NeoWork is a global staffing and operations partner that provides outsourced customer service solutions designed to scale with your business needs. We offer tailored solutions that help transform customer support teams into powerful revenue and retention drivers. Our focus is on creating flexible teams that integrate seamlessly with your existing workforce while ensuring top-tier service for your customers.

We understand that providing excellent customer service is essential for business success. Whether you're looking for virtual assistants, quality assurance, or comprehensive operations partnerships, we have the expertise and resources to support your goals. Our approach is to work closely with clients to develop customized services that fit their unique requirements.

Key Highlights:

• Global staffing solutions tailored to customer service needs
• Expertise in managing virtual teams, including support and technical staff
• Flexible operations partnerships, providing a full spectrum of services
• Strong customer retention with a focus on providing quality service
• Deep familiarity with a variety of customer service tools like Salesforce, Zendesk, and HubSpot
• Ability to scale quickly while maintaining a high level of consistency and service quality

Services:

• Customer Experience: Transforming your support team from a cost center to a driver of revenue and retention.
• Virtual Assistants: Providing additional support with bookkeepers, social media managers, and executive assistants.
• IT & Development: Offering top-tier software engineering, data science, and cloud architecture talent.
• AI Training & MVP Solutions: Enhancing AI models through data labeling, supervised fine-tuning, and reinforcement learning.
• Creative Services: Custom animation, graphic design, and virtual production to engage your audience.

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. TP

TP offers a range of integrated customer service solutions, focusing on AI-enabled processes that improve business operations. The company blends human expertise with technology, ensuring clients receive fast, reliable customer support that enhances customer satisfaction. TP operates across multiple industries, helping businesses manage customer relationships with personalized, human-centric approaches. With a focus on delivering seamless customer experiences, TP leverages its years of industry knowledge to provide adaptable, efficient solutions that meet each client's needs. They partner with companies worldwide to integrate advanced technologies into their customer service operations.

Key Highlights:

• Offers AI-powered and human-led customer service solutions
• Focuses on creating memorable, empathetic customer experiences
• Works with clients across a variety of industries, including healthcare, retail, and banking
• Provides global support, with a presence in over 170 countries
• Known for integrating advanced technologies into customer service processes

Services:

• Customer Experience Solutions: Providing end-to-end customer service management using AI and human expertise
• AI Integration: Implementing AI-driven tools to optimize customer service and improve operational efficiency
• Back-office Support: Offering integrated back-office services to enhance business operations
• Consulting & Strategy: Helping businesses shape their customer experience strategies for long-term success

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

3. Alorica

Alorica provides a range of customer service outsourcing solutions aimed at improving business efficiency. They combine advanced technology with human expertise to deliver personalized customer experiences. Alorica’s approach integrates AI, automation, and data-driven insights to offer flexible, scalable solutions to meet diverse business needs. Serving industries such as banking, retail, and healthcare, Alorica supports brands in delivering exceptional customer service while optimizing operational costs. They focus on continuous improvement, ensuring their clients' operations remain competitive in a fast-evolving market.

Key Highlights:

• Focuses on combining AI with human expertise to enhance customer experience
• Offers a full spectrum of customer service solutions, from inbound support to back-office services
• Serves various industries including finance, healthcare, and retail
• Provides technology-driven insights to optimize customer service processes

Services:

• Customer Experience Management: Creating seamless, multi-channel customer experiences
• AI and Automation Integration: Enhancing customer service operations with AI-powered tools
• Data Analytics: Using data to inform customer service decisions and drive operational efficiency
• BPO Services: Offering outsourced customer support and back-office services

Contact Information:

• Website: www.alorica.com
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA
• Phone: +1 866.256.7422
• E-mail: info@alorica.com
• LinkedIn: www.linkedin.com/company/alorica
• Twitter: x.com/OfficialAlorica
• Facebook: www.facebook.com/AloricaFanPage
• Instagram: www.instagram.com/officialalorica

4. Concentrix

Concentrix is a customer service outsourcing provider known for leveraging advanced technology and AI to improve business operations. The company focuses on providing solutions that optimize customer experiences across various industries, including automotive, healthcare, and finance. Concentrix helps businesses design and implement digital strategies that enhance customer interactions and drive business growth. Their approach combines data analytics, AI tools, and expert insights to deliver high-quality customer service on a global scale.

Key Highlights:

• Expertise in combining technology and human interaction for superior customer service
• Offers scalable customer service solutions across multiple industries
• Focuses on data-driven strategies to improve customer experience and operational efficiency
• Serves over 2,000 global clients with a strong emphasis on technology and AI integration

Services:

• AI-Powered Solutions: Automating customer service processes with advanced AI tools
• Customer Experience Optimization: Designing and executing strategies to improve customer satisfaction
• Technology Integration: Leveraging cutting-edge technology to streamline service delivery
• Analytics and Reporting: Using data to monitor performance and enhance service outcomes

Contact Information:

• Website: www.concentrix.com
• Phone: +1 (800) 747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

5. TTEC

TTEC provides customer service outsourcing solutions that combine human talent and technology to deliver excellent customer experiences. The company focuses on integrating customer experience (CX) strategies with digital tools, ensuring every interaction is seamless and efficient. TTEC serves a wide range of industries, from retail to technology, and helps businesses scale their customer service operations. Their solutions are designed to meet the changing demands of customers while maintaining operational efficiency through AI and automation.

Key Highlights:

• Combines human expertise with cutting-edge technology to deliver exceptional customer service
• Offers scalable CX solutions for various industries including retail, technology, and healthcare
• Focuses on creating personalized, human-centric customer experiences
• Provides end-to-end customer service management, from strategy to execution

Services:

• CX Transformation: Improving customer experiences through strategy and technology integration
• Technology-Enhanced Customer Service: Leveraging AI and automation to optimize customer support
• Employee Training: Empowering customer service teams with the right tools and knowledge
• Customer Service Management: Providing full-service management for customer interactions

Contact Information:

• Website: www.ttec.com
• Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
• Phone: +1.800.835.3832
• E-mail: verifications@thomas-and-company.com
• LinkedIn: www.linkedin.com/company/ttec
• Twitter: x.com/tteclife
• Facebook: www.facebook.com/TTEClife
• Instagram: www.instagram.com/tteclife

6. Arvato

Arvato provides comprehensive customer service outsourcing solutions with a focus on logistics, e-commerce, and digital services. The company specializes in creating tailored supply chain and customer experience solutions that support businesses in optimizing their customer service operations. Arvato integrates advanced technology into its services to improve the efficiency of customer interactions, delivering consistent, high-quality service across various channels. They focus on providing seamless customer experiences that meet the demands of modern businesses.

Key Highlights:

• Specializes in integrating logistics and customer service operations
• Focuses on e-commerce and digital solutions to streamline customer service
• Works with clients in industries such as healthcare, retail, and technology
• Offers tailored solutions to meet the specific needs of each business

Services:

• Supply Chain Management: Optimizing logistics processes to support customer service
• Digital Solutions: Leveraging technology to enhance the customer experience
• Customer Experience Management: Creating customized customer service strategies
• Omnichannel Distribution: Providing seamless service across multiple touchpoints

Contact Information:

• Website: arvato.com
• LinkedIn: www.linkedin.com/company/arvato
• Instagram: www.instagram.com/lifeatarvato

7. Liveops

Liveops provides virtual contact center outsourcing solutions with a focus on flexibility and scalability. They leverage a network of professional, brand-certified agents to deliver high-quality customer service across the U.S., Mexico, and the Philippines. Liveops adapts to businesses' needs, whether dealing with steady or fluctuating demand, and is known for its ability to adjust to peak seasons without the need for overstaffing. With over 20 years of experience, Liveops connects companies with agents who are trained to provide empathetic and professional customer service.

Key Highlights:

• Offers virtual contact center solutions with flexible agent availability
• Provides outsourced customer service across multiple locations: U.S., Mexico, and the Philippines
• Focuses on flexibility, reducing the need for overstaffing while meeting fluctuating demand
• Agents undergo award-winning training to ensure high-quality customer service
• Known for building strong, reliable partnerships with top brands

Services:

• Customer Service Outsourcing: Connecting businesses with experienced, certified agents to handle customer support needs
• Virtual Contact Center Solutions: Providing scalable solutions with remote agents to manage fluctuating customer service demand
• Agent Certification and Training: Offering award-winning training programs to ensure agents meet brand standards
• Brand-Certified Agents: Ensuring agents represent businesses with professionalism and empathy

Contact Information:

• Website: liveops.com
• Address: 1365 N Scottsdale Rd, Ste 390, Scottsdale, AZ 85257, US
• LinkedIn: www.linkedin.com/company/liveops-contact-center-solutions
• Twitter: x.com/liveops
• Facebook: www.facebook.com/LiveopsInc
• Instagram: www.instagram.com/liveops

8. VXI

VXI provides customer experience (CX) outsourcing solutions designed to accelerate business growth while enhancing customer satisfaction. With a focus on delivering personalized service, VXI integrates AI with human expertise to improve customer interactions. The company works across industries including healthcare, retail, and banking, and offers tailored solutions to meet each business's specific challenges. By combining data insights and advanced technology, VXI helps businesses create meaningful customer connections while optimizing their customer service operations.

Key Highlights:

• Specializes in integrating AI with customer service to enhance CX
• Works with a diverse range of industries including healthcare, retail, and banking
• Offers solutions that improve customer satisfaction and drive revenue
• Provides tailored, industry-specific customer service solutions

Services:

• Customer Experience Optimization: Improving customer interactions through personalized service and AI integration
• AI and Automation Integration: Using AI tools to streamline customer service and enhance operational efficiency
• CX Consulting: Helping businesses design and implement strategies to improve customer experiences
• Data-Driven Insights: Providing actionable insights to optimize customer service operations

Contact Information:

• Website: vxi.com
• Address: 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071
• LinkedIn: www.linkedin.com/company/vxi-global-solutions-inc
• Twitter: x.com/vxiglobal

9. Support.com

Support.com specializes in providing tech support services to individuals and businesses alike. Their outsourcing solutions include 24/7 customer support across various devices, helping customers solve tech-related issues in real-time. Known for their practical, easy-to-understand approach, Support.com allows customers to connect with experts through virtual house calls, phone, chat, or DIY guides. They focus on offering device-agnostic advice and step-by-step solutions, ensuring customer issues are resolved efficiently and with minimal frustration.

Key Highlights:

• Provides 24/7 tech support for a variety of devices and issues
• Offers a range of contact methods, including phone, chat, virtual house calls, and DIY guides
• Specializes in tech-related troubleshooting and unbiased expert advice
• Serves both individual customers and businesses, including Fortune 500 companies

Services:

• Tech Support: Helping individuals and businesses resolve tech issues across all devices
• DIY Guides: Offering step-by-step guides for customers to troubleshoot problems themselves
• Virtual House Calls: Allowing customers to get real-time support from experts remotely
• Expert Advice: Providing unbiased advice on tech setup, device selection, and troubleshooting

Contact Information:

• Website: www.support.com
• Address: 150 S. Los Robles Avenue, Suite 400, Pasadena, CA 91101
• Phone: 808-867-6497

10. Genpact

Genpact provides outsourcing solutions focused on digital transformation, utilizing AI, data analytics, and advanced technology to improve customer service operations. With a global presence, Genpact works with businesses across various industries, delivering tailored solutions that streamline processes and enhance customer satisfaction. By leveraging its expertise in automation and AI, Genpact helps businesses optimize their customer service channels, drive operational efficiency, and build stronger customer relationships. The company combines innovation with practical insights to help clients tackle complex business challenges in real-time.

Key Highlights:

• Specializes in digital transformation and AI-driven solutions
• Focuses on enhancing customer service through automation and data analytics
• Offers a wide range of services across various industries, including finance and healthcare
• Works with global clients to improve business outcomes and customer satisfaction

Services:

• AI and Automation Solutions: Implementing AI-driven processes to optimize customer service and operational efficiency
• Data Analytics: Using data to drive business growth and improve customer experiences
• Customer Service Optimization: Enhancing service channels and customer interactions through digital tools
• Risk and Compliance Solutions: Providing services to stay ahead of regulatory challenges and reduce risks

Contact Information:

• Website: www.genpact.com
• Address: 1901 E Voorhees Rd., Danville, IL 61834
• Phone: +1 217 554 8000
• LinkedIn: www.linkedin.com/company/genpact
• Twitter: x.com/genpact
• Facebook: www.facebook.com/ProudToBeGenpact

11. Serco

Serco is a global outsourcing company that delivers a wide range of customer service solutions across sectors like healthcare, defense, and transportation. The company specializes in providing essential public services and customer experience management to improve service delivery and enhance operational efficiency. Serco’s expertise lies in managing large-scale customer operations with a focus on technology-driven solutions, including automation, while maintaining a human touch. The company supports organizations by optimizing resources and driving performance improvements across various industries.

Key Highlights:

• Focuses on delivering customer service outsourcing in sectors like healthcare and defense
• Uses technology and automation to enhance service delivery and efficiency
• Operates globally with a presence in over 30 countries
• Known for managing large-scale service operations with a human-centered approach

Services:

• Public Services Outsourcing: Providing essential services in healthcare, transportation, and other sectors
• Customer Experience Management: Leveraging technology to improve customer interactions and service delivery
• Automation and Technology Solutions: Using automation to streamline operations and reduce costs
• Human Resources and Staffing Solutions: Managing large teams to deliver consistent and efficient customer service

Contact Information:

• Website: www.serco.com
• Address: 12930 Worldgate Drive, Suite 600, Herndon, VA 20170
• Phone: 703-263-6000
• E-mail: info@serco-na.com
• LinkedIn: www.linkedin.com/company/serco
• Twitter: x.com/sercogroup

12. Expert Global Solutions

Expert Global Solutions offers end-to-end outsourcing services focused on engineering, manufacturing, and digital technology. The company provides tailored solutions to help businesses improve efficiency and manage costs effectively. With a focus on providing engineering support and digital solutions, Expert Global helps companies across industries streamline their operations and enhance service delivery. By combining technical expertise with scalable infrastructure, Expert Global delivers reliable solutions to meet diverse business needs.

Key Highlights:

• Specializes in engineering and manufacturing outsourcing solutions
• Offers digital solutions to help businesses improve operational efficiency
• Works with global clients, including Fortune 100 and Fortune 500 companies
• Focuses on providing scalable solutions for complex business challenges

Services:

• Engineering Services: Offering end-to-end support in product lifecycle management and engineering solutions
• Digital Technology Solutions: Helping businesses digitize operational information to improve decision-making
• Supply Chain Management: Optimizing supply chains to enhance business performance
• Contract Staffing: Providing skilled workforce solutions to meet client needs

Contact Information:

• Website: expertgs.com
• Address: 1509 Johnson Ferry Rd, Suite T3, Marietta, GA – 30062
• Phone: +1 770-579-3688
• E-mail: info@expertgs.com

13. Zendesk

Zendesk provides a comprehensive customer service platform that helps businesses streamline their customer support processes. With a focus on omnichannel support, Zendesk allows businesses to connect with customers across multiple touchpoints, including phone, chat, and email. The platform leverages AI and automation to enhance service efficiency, reduce response times, and improve overall customer satisfaction. Zendesk’s solutions are designed to be simple yet powerful, making it easy for businesses to manage and resolve customer inquiries effectively.

Key Highlights:

• Offers a comprehensive customer service platform with omnichannel support
• Uses AI and automation to improve service efficiency and response times
• Provides easy-to-use solutions for managing customer inquiries across multiple channels
• Works with businesses of all sizes, from small startups to large enterprises

Services:

• Customer Support Software: Providing a unified platform for managing customer inquiries across various channels
• AI-Powered Service: Automating customer service processes using AI to enhance efficiency
• Omnichannel Support: Enabling businesses to interact with customers across multiple platforms like phone, chat, and email
• Employee Service Solutions: Offering tools to streamline internal service processes for businesses

Contact Information:

• Website: www.zendesk.com
• Address: 801 Barton Springs Rd., Floor 9, Austin, TX 78704
• Phone: 1-888-851-9456
• E-mail: ask.gcr@zendesk.com
• LinkedIn: www.linkedin.com/company/zendesk
• Twitter: x.com/zendesk
• Facebook: www.facebook.com/zendesk
• Instagram: www.instagram.com/zendesk

14. TaskUs

TaskUs provides outsourcing services that focus on improving customer experience through a combination of advanced technology and exceptional human talent. The company specializes in delivering customer service solutions across various industries including healthcare, retail, financial services, and technology. TaskUs leverages its digital platforms, like its AI-powered GenAI platform, to streamline workflows, enhance management, and provide secure services. The company is known for its flexible approach, helping businesses scale their operations efficiently while maintaining high-quality customer interactions.

Key Highlights:

• Specializes in AI-powered customer service solutions
• Provides services across diverse industries, including healthcare, retail, and technology
• Known for its flexible and scalable outsourcing solutions
• Uses data-driven insights to enhance decision-making and improve service quality

Services:

• Digital Customer Experience: Offering customer service solutions powered by advanced technologies to improve user satisfaction
• AI and Data Services: Developing and securing AI models through data collection, annotation, and safety measures
• Trust & Safety: Ensuring safe and secure interactions by implementing robust security measures in customer service operations
• Sales Outsourcing: Helping businesses improve sales processes and drive growth through effective customer engagement

Contact Information:

• Website: www.taskus.com
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsEurope
• Instagram: www.instagram.com/taskusph

15. Cognizant

Cognizant is a global leader in business process outsourcing, offering a wide range of services focused on modernizing technology and transforming customer experiences. The company helps businesses adapt to the digital era by offering consulting, cloud solutions, AI, and customer service management. Cognizant works across industries including banking, healthcare, and retail, helping organizations improve customer interactions while optimizing operational efficiency through advanced technologies like AI and automation. The company provides end-to-end outsourcing services, enabling businesses to scale and innovate in a rapidly changing world.

Key Highlights:

• Offers a wide array of outsourcing services including AI, cloud solutions, and consulting
• Specializes in modernizing customer service operations through digital transformation
• Works with global clients in industries like banking, healthcare, and retail
• Focuses on leveraging data and AI to optimize customer service operations

Services:

• AI-Powered Solutions: Integrating AI into customer service to improve efficiency and personalize customer experiences
• Customer Service Management: Outsourcing customer service operations to enhance customer interactions
• Cloud and Technology Solutions: Helping businesses modernize their technology infrastructure for greater scalability
• Consulting Services: Providing expert advice on digital transformation and business strategy

Contact Information:

• Website: www.cognizant.com
• Address: 11695 Johns Creek Parkway, Suite 300 & 325, Duluth (Atlanta metro) 30097, GA
• Phone: (678) 527-8500
• E-mail: inquiry@cognizant.com
• LinkedIn: www.linkedin.com/company/cognizant
• Twitter: x.com/cognizant
• Facebook: www.facebook.com/Cognizant
• Instagram: www.instagram.com/cognizant

Conclusion

In conclusion, outsourcing customer service can be a valuable strategy for companies in the USA looking to improve efficiency, enhance customer satisfaction, and scale operations. With so many experienced providers offering a range of services, businesses can find the right partner that fits their unique needs. Whether you need assistance with managing high call volumes, optimizing customer interactions through technology, or expanding globally, outsourcing allows companies to tap into specialized expertise and resources that might not be available in-house. As customer expectations continue to evolve, working with the right outsourcing partner ensures that your business stays adaptable and competitive in an ever-changing landscape. Ultimately, it’s about finding the balance between technology, efficiency, and the human touch that makes every customer interaction count.