Patient support is one of those areas where small delays can quickly turn into bigger problems. A missed call, a slow response, or unclear follow-up can leave patients frustrated before they even receive care. That is why many healthcare providers now work with outsourcing partners to handle front-desk communication, scheduling, insurance-related tasks, and everyday patient questions.

This list looks at patient support outsourcing companies that help clinics, hospitals, health plans, telehealth providers, and other healthcare organizations manage patient-facing work. Some focus heavily on call center support, while others cover broader back-office and administrative functions. The point is not to find the biggest name on the page, but to understand which providers offer the kind of support that can actually fit a healthcare team’s workflow.

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1. NeoWork

At NeoWork, we support healthcare organizations that need extra capacity for patient support work without rebuilding their internal teams from scratch. In patient support outsourcing, our role is usually practical: we help manage communication, scheduling, follow-ups, patient inquiries, and admin-heavy workflows that can easily pile up on front-desk or clinical staff. NeoWork works as a staffing and operations partner, so our teammates are set up to fit into the systems and routines a healthcare team already uses.

For patient support, this can include remote teams handling intake coordination, appointment support, insurance-related admin, refill coordination, post-visit outreach, and general patient communication. We also support distributed setups where teams work across regions, depending on the client’s needs. A big part of the work is keeping the patient experience steady while internal healthcare staff stay focused on care. NeoWork differentiators are our industry-leading 91% annualized teammate retention rate and our 3.2% candidate selectivity rate, which help us build support teams with more consistency over time.

Key Highlights:

• Support for healthcare organizations that need remote patient support teams
• Teams can integrate into existing workflows, CRMs, EHR-related processes, and communication tools
• Patient support coverage can be structured around daily operations, overflow needs, or extended hours
• Industry-leading 91% annualized teammate retention rate
• Ability to support distributed patient support models

Services:

• Patient support outsourcing
• Appointment scheduling and coordination
• Patient intake and pre-registration support
• Insurance verification assistance
• Prior authorization admin support
• Prescription refill coordination support
• Post-discharge and follow-up outreach

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

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2. Teleperformance

Teleperformance works in healthcare support through TP and Health Advocate, a TP company. Their healthcare service area is built around helping people navigate benefits, care coordination, well-being programs, and everyday healthcare questions. The company focuses on support that sits between the patient, employer, health plan, and provider, which is often where confusion starts for patients.

Teleperformance can handle health advocacy, benefits navigation, clinical care coordination, mental and behavioral health access, wellness coaching, and health screening programs. Their model combines human support with data and digital tools, so the service is not only call handling. It also covers the kind of guidance patients or members often need when they are trying to understand coverage, find care, or follow through on health-related tasks.

Key Highlights:

• Focus on health system navigation, benefits support, and care coordination
• Support for mental health, behavioral health, wellness, and preventive care needs
• Uses digital tools and data-driven insights alongside human support
• Works with employee populations, health programs, and healthcare-related organizations

Services:

• Health advocacy support
• Benefits navigation
• Clinical care coordination
• Patient and member support
• Mental and behavioral health access support

Contact Information:

• Website: www.tp.com
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

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3. Helpware CX

Helpware CX is a customer support outsourcing company with healthcare work as one of its main industry areas. The company works with delivery teams across several global locations. In healthcare, Helpware CX works with HIPAA-certified agents who can support patient and member communication, clinical scribing, coding, and other healthcare operations that need trained handling.

They fit patient support outsourcing when healthcare teams need multilingual, omnichannel coverage rather than simple phone answering. Helpware CX can support patients across different channels, manage back-office tasks, and provide technical support when healthcare platforms or digital tools are part of the patient experience. 

Key Highlights:

• Healthcare is one of their core industry areas
• HIPAA-certified agents support healthcare-related operations
• Multilingual support is available across many languages
• Delivery teams operate across several global locations

Services:

• Patient and member support
• Omnichannel customer support
• Clinical scribing support
• Medical coding support
• Healthcare back-office operations

Contact Information:

• Website: helpware.com
• E-mail: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware
• Phone: +1 (949) 273 - 2824

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4. Hugo

Hugo provides outsourced customer experience teams for healthcare, healthtech, and wellness organizations. Their patient support work is built around dedicated teams, meaning agents are assigned to one client rather than shared across several accounts.

Hugo’s healthcare support covers patient coordination, omnichannel communication, multilingual access, records-related operations, and concierge-style patient support. They also support healthcare organizations that need teams to ramp quickly or adjust capacity when demand changes. Compliance is part of their healthcare setup, with HIPAA, ISO 27001, SOC 2, and GDPR-aligned processes included in the information provided.

Key Highlights:

• Works with healthcare, healthtech, and wellness organizations
• Uses dedicated agent teams assigned to one client
• Supports patient-facing work across voice, chat, email, SMS, and in-app messaging
• Handles multilingual patient access across many languages

Services:

• Patient coordination support
• Appointment scheduling support
• Care plan communication
• Clinical platform navigation support
• Omnichannel patient engagement
• Multilingual patient support

Contact Information:

• Website: hugoinc.com
• E-mail: info@hugotech.co
• Facebook: www.facebook.com/theHugohq
• Twitter: x.com/thehugohq
• LinkedIn: www.linkedin.com/company/hugo-africa
• Address: 401 N Michigan Ave, Chicago, IL 60611

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5. TTEC

TTEC works with healthcare organizations that need customer experience support across payer, provider, telehealth, pharmacy, Medicare, Medicaid, population health, pharmaceutical, and health-tech settings. Their healthcare work is tied closely to member and patient communication, so the service can cover both patient-facing support and the operational side of keeping people moving through the care journey.

TTEC helps with member care, patient engagement, payer services, provider services, and pharma patient communication programs. Their pharmaceutical support includes medical information programs where simpler requests can be handled through tools and automation, while more complicated patient interactions are moved to live support teams.

Key Highlights:

• Patient and member experience support across different stages of the healthcare journey
• Uses global delivery centers and technology-supported workflows
• Supports medical information programs for pharmaceutical brands
• Covers both proactive outreach and inbound patient or member communication
• Works with open enrollment, member engagement, and healthcare contact center needs

Services:

• Member care outsourcing
• Patient engagement support
• Provider services
• Payer services
• Healthcare contact center support
• Telesales for open enrollment

Contact Information:

• Website: www.ttec.com
• E-mail: verifications@thomas-and-company.com
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife
• Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
• Phone: +1.800.835.3832

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6. Horatio

Horatio focuses on patient support, intake, scheduling, and healthcare customer experience work. The company is built for healthcare teams that need trained support staff to handle daily patient communication without pushing every call, message, or scheduling task back onto internal staff.

Horatio supports patient support outsourcing through HIPAA-compliant workflows, dedicated healthcare-trained teams, and omnichannel communication across phone, chat, email, and SMS. Their work can also extend into virtual medical receptionist tasks, care coordination, insurance eligibility, benefits navigation, follow-up workflows, back-office support, and RCM services.

Key Highlights:

• Dedicated healthcare-trained support teams
• Omnichannel patient communication across phone, chat, email, and SMS
• Supports telehealth, digital health, and growing healthcare organizations

Services:

• Patient support services
• Healthcare contact center services
• Virtual medical receptionist support
• Patient intake support
• Appointment scheduling
• Care coordination

Contact Information:

• Website: hirehoratio.com
• Facebook: www.facebook.com/hirehoratiocx
• Twitter: x.com/hire_horatio
• LinkedIn: www.linkedin.com/company/hire-horatio
• Instagram: www.instagram.com/hirehoratio
• Address: Centro Empresarial Colina, Av. Boyacá #152-60, 7th & 8th Floors, Bogotá, Colombia

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7. Optum

Optum provides patient access contact center services for hospitals, health systems, and large physician groups. Their service is focused on the front end of care, where patients need help with scheduling, routing, eligibility, authorization, and finding the right provider or department.

Optum’s patient support outsourcing work can be shaped around one department, several departments, practice scheduling, or broader call center coverage. They also support real-time eligibility verification and preauthorization, which connects patient access with financial clearance and denial reduction.

Key Highlights:

• Focus on call routing, scheduling, patient advocacy, and access coordination
• Includes real-time eligibility verification and preauthorization support
• Provides reporting and visibility into call center activity

Services:

• Patient access call center support
• Department-specific call handling
• Real-time appointment scheduling
• Practice scheduling support
• Patient advocacy
• Patient triage and provider connection

Contact Information:

• Website: www.optum.com
• Facebook: www.facebook.com/myOptum
• Twitter: x.com/optum
• LinkedIn: www.linkedin.com/company/optum
• Instagram: www.instagram.com/optum
• Phone: 1-888-445-8745 

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8. Hire Overseas

Hire Overseas provides remote healthcare outsourcing teams for providers that need help with both patient-facing and administrative work. Their healthcare service page is broad, covering hospitals, clinics, private practices, diagnostic centers, telehealth providers, insurance companies, and healthcare SaaS platforms. Patient support fits into this model through call center work, scheduling, telehealth assistance, remote monitoring support, and patient engagement tasks.

Hire Overseas also handles the employment side of remote staffing, including payroll, local compliance, optional benefits, and HR support. That makes the company more like a remote hiring and team setup partner than a classic call center vendor. Healthcare teams start with one role or build a larger offshore group, while Hire Overseas sources and vets candidates for areas such as medical billing, coding, healthcare IT, clinical support, and patient communication.

Key Highlights:

• Remote healthcare outsourcing teams for clinical and non-clinical support roles
• Handles candidate sourcing, vetting, payroll, HR support, and local compliance
• Supports both individual hires and larger offshore healthcare teams

Services:

• Healthcare call center support
• Patient engagement support
• Appointment scheduling support
• Telehealth assistance
• Remote monitoring support

Contact Information:

• Website: www.hireoverseas.com
• E-mail: inquiries@hireoverseas.com
• Facebook: www.facebook.com/people/Hire-Overseas-Careers/61577680259126
• LinkedIn: www.linkedin.com/company/hiringoverseas
• Phone: 516-512-3611

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9. Global Healthcare Resource

Global Healthcare Resource focuses on revenue cycle and patient call center support for healthcare organizations. Their call center services are built around patient communication, scheduling, billing questions, clinical surveys, and post-discharge contact. They help healthcare teams set up a new call center or add support to an existing one, which gives providers more room to manage patient volume without hiring every role internally.

Global Healthcare Resource also puts emphasis on dialect training, healthcare terminology, soft skills, and medical billing review through its internal training program. For patient support outsourcing, their work covers practical tasks like appointment confirmation, payment discussions, benefit verification, discharge communication, and patient experience surveys.

Key Highlights:

• Patient call center outsourcing tied to revenue cycle and patient engagement
• Supports both new call center setup and existing call center operations
• Uses inbound and outbound calls for scheduling, billing, surveys, and discharge communication

Services:

• Patient scheduling
• Appointment confirmation
• Tickler management
• Patient accounts receivable support
• Inbound billing inquiry handling
• Payment plan communication

Contact Information:

• Website: www.globalhealthcareresource.com
• Facebook: www.facebook.com/GlobalHealthcareResource.Social
• LinkedIn: www.linkedin.com/company/global-healthcare-resource
• Address: 70 Ritherdon Rd, Vepery, Chennai 600 007, India
• Phone: 9144-4555-8333

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10. rethinkCX

rethinkCX is a customer experience and BPO consulting company, with healthcare listed as one of its industry areas. Their work around healthcare customer service outsourcing is centered on helping organizations separate payer member services from provider patient support before they choose a vendor or operating model.

rethinkCX focuses on the structure behind the service rather than only the agent layer. They work across call center strategy, call center management, outsourcing, journey mapping, CRM and technology, back-office support, and omnichannel support. In healthcare, that can connect to patient scheduling, billing questions, portal or telehealth support, prescription and refill questions, and post-visit follow-up, with attention to HIPAA controls, BAA requirements, access logging, audit trails, and EHR integration.

Key Highlights:

• Toronto-based CX and BPO company with healthcare industry work
• Focuses on both strategy and outsourcing operations
• Covers vendor selection, call center management, technology, and service design

Services:

• Healthcare customer service outsourcing support
• Call center strategy
• Call center management
• Inbound customer service
• Omnichannel support
• Back-office support

Contact Information:

• Website: www.rethinkcx.com
• E-mail: hello@rethinkcx.com 
• Twitter: x.com/rethinkCX
• LinkedIn: www.linkedin.com/company/rethinkcx

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11. SPS Global

SPS Global works with healthcare providers and health organizations that need support with digital processes, claims work, patient administration, and insured-person communication. They have Swiss roots and focus on making health information easier to capture, process, and use across different systems. Its healthcare services also connect automation with human support.

SPS Global can support outpatient administration, booking admin services, case management, claims processing, disease program operations, and customer communication connected to health insurance or care applications.

Key Highlights:

• Healthcare process support with a focus on automation and digital transformation
• Swiss-rooted global company working with health insurers and healthcare providers
• Handles patient, insured-person, claims, and outpatient administration workflows
• Offers disease program management and health data processing services

Services:

• Outpatient administration support
• Booking administration
• Claims and case management
• Health claims processing
• Insured inquiry handling

Contact Information:

• Website: www.spsglobal.com
• E-mail: global.sps@spsglobal.com
• LinkedIn: www.linkedin.com/company/sps
• Address: Pfingstweidstrasse 60B, 8005 Zürich, Switzerland
• Phone: +41 (0) 44 208 9500 

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12. FYDI Global

FYDI Global covers outsourced patient support through call center and healthcare operations support. They focus on 24/7 patient support, which is a common pressure point for healthcare organizations that cannot keep internal teams available around the clock. The company’s approach is built around patient access after office hours, appointment help, general inquiries, and support coverage during periods when in-house staff may not be available.

Patient support outsourcing through FYDI Global can include call center coverage, multilingual support, appointment management, billing-related questions, and communication around treatment or service information. They also pay attention to fit when choosing an outsourced call center partner, including healthcare experience, quality checks, technology, cultural awareness, and clear communication. 

Key Highlights:

• Focus on outsourced call center support for healthcare organizations
• Covers 24/7 patient support needs
• Multilingual support is part of their healthcare support approach
• Works with healthcare organizations that need flexible support capacity

Services:

• Healthcare call center outsourcing
• Appointment scheduling
• Appointment changes and cancellations
• General patient inquiries
• Billing question support

Contact Information:

• Website: www.fydiglobal.com
• E-mail: business@fydiglobal.com
• Facebook: www.facebook.com/people/FYDI/100092486293971
• LinkedIn: www.linkedin.com/company/fydiglobal
• Address: 515 Cabrillo Park Drive, Suite 225, Santa Ana, CA 92701
• Phone: (657) 235-8849

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13. IntelligentBee

IntelligentBee provides healthcare BPO services for organizations that need help with non-core medical and administrative work. Their service mix covers backend operations, patient inquiries, urgent queries, technical support, data accuracy, billing, claims processing, medical transcription, and customer support. The company also works with clinics, hospitals, pharmaceutical companies, and other healthcare facilities, so the healthcare BPO work is not limited to one type of provider.

Patient support outsourcing at IntelligentBee can include communication across several channels, support from trained customer service agents, back-office help, and technical support availability. They also put weight on security, compliance, team training, technology integration, and performance monitoring during onboarding. 

Key Highlights:

• Supports patient inquiries, urgent questions, and administrative healthcare work
• Multi-channel communication across healthcare support operations
• Includes team training, technology integration, and ongoing performance monitoring
• Focus on secure handling of patient information and healthcare data

Services:

• Patient inquiry support
• Healthcare customer support
• 24/7 technical support
• Multi-channel communication
• Billing support
• Claims processing support
• Medical transcription

Contact Information:

• Website: intelligentbee.com
• E-mail: hello@intelligentbee.com
• Facebook: www.facebook.com/intelligentbee
• LinkedIn: www.linkedin.com/company/intelligent-bee-web-iasi
• Instagram: www.instagram.com/intelligent_bee
• Address: 8 The Green Ste A, Dover, DE 19901, USA
• Phone: +40 332 408 668

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14. BruntWork

BruntWork provides healthcare customer service outsourcing for providers that need help with patient communication, appointment handling, billing questions, insurance support, and telemedicine-related assistance. The company’s healthcare work is based on customer service teams that can take over repetitive communication tasks while healthcare staff stay focused on care delivery. 

BruntWork also brings technology into the process, including AI and machine learning, but the service is still centered on patient-facing support rather than only automation. Their approach also covers concerns that often come with healthcare outsourcing, such as data privacy, cultural understanding, quality control, and regulatory compliance. The patient support side is fairly broad, ranging from appointment scheduling to questions about services, policies, billing, insurance, and telemedicine access.

Key Highlights:

• Healthcare customer service outsourcing for patient-facing communication
• Uses technology such as AI and machine learning alongside human support
• Focus on quality control, data privacy, cultural fit, and healthcare compliance
• Can support multi-channel patient communication and extended service availability

Services:

• Patient appointment scheduling
• Patient inquiry handling
• Billing question support
• Insurance query support
• Telemedicine customer support

Contact Information:

• Website: www.bruntwork.co
• Facebook: www.facebook.com/bruntwork
• LinkedIn: www.linkedin.com/company/bruntwork-pty-ltd
• Instagram: www.instagram.com/bruntworkofficial
• Phone: +1 (951) 383 6954

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15. Liveops

Liveops offers healthcare call center outsourcing for health plans, providers, pharmaceutical companies, virtual care organizations, and other healthcare groups. Its model is built around a network of experienced patient support agents who can work across claims assistance, open enrollment, patient navigation, benefits questions, and provider support.

Liveops connects patient support with scheduling, compliance, and omnichannel access. Agents in its network can support members, patients, and providers with benefits navigation, technical troubleshooting, eligibility, claims, Medicare and Medicaid redeterminations, medical device support, adherence education, and virtual care access. Their healthcare programs are also framed around protecting PHI and following healthcare industry protocols during patient and member interactions.

Key Highlights:

• Network-based agent model with healthcare program alignment
• Flexible staffing that can adjust to changing support volume
• Supports patient, member, and provider communication
• Built around healthcare protocols, privacy, and regulatory needs

Services:

• Patient navigation support
• Claims assistance
• Benefits navigation
• Open enrollment support
• Provider support
• Eligibility support

Contact Information:

• Website: liveops.com
• Facebook: www.facebook.com/LiveopsInc
• Twitter: x.com/liveops
• LinkedIn: www.linkedin.com/company/liveops-contact-center-solutions
• Instagram: www.instagram.com/liveops

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16. Working Solutions

Working Solutions provides virtual contact center outsourcing for healthcare organizations, including providers, payers, hospitals, pharmaceutical brands, senior care services, health and wellness companies, and benefits teams. Their healthcare BPO work is closely tied to customer care, patient outreach, member guidance, care coordination, billing, intake, and support during high-volume periods such as open enrollment.

Healthcare patient support through Working Solutions can cover both everyday service and more specialized support needs. They support complex benefits and eligibility questions, concierge-style member navigation, personalized patient outreach, hospital intake, billing support, senior care communication, and pharmaceutical customer care.

Key Highlights:

• Supports open enrollment, benefits cycles, and high-volume member service
• Covers both patient-facing communication and healthcare business support
• Experience with bilingual healthcare support and trained healthcare agents

Services:

• Healthcare customer service BPO
• Member benefits support
• Open enrollment support
• Patient outreach
• Hospital intake services

Contact Information:

• Website: workingsolutions.com
• Facebook: www.facebook.com/WorkingSolutions
• LinkedIn: www.linkedin.com/company/working-solutions
• Instagram: www.instagram.com/workingsol

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Conclusion

Patient support outsourcing is not only about answering more calls. At its best, it helps healthcare teams remove the daily friction that patients feel first - long wait times, unclear next steps, missed follow-ups, confusing billing questions, or trouble getting through after office hours. Those small service gaps may look administrative on paper, but to a patient, they shape the whole experience.

The companies in this list approach patient support from different angles. Some focus on healthcare call centers and omnichannel communication. Others are stronger in patient access, scheduling, benefits navigation, care coordination, back-office support, or remote staffing. The right choice depends on what a healthcare organization actually needs to fix. A clinic with too many missed calls will not need the same setup as a health plan managing member questions, or a telehealth company trying to support patients across several channels.

For healthcare providers, the practical test is simple: the outsourcing partner should make patient communication clearer, not more complicated. They should understand healthcare workflows, protect patient data, train support teams properly, and work in a way that does not create extra work for internal staff. When those basics are handled well, outsourced patient support can become a steady part of the care experience rather than a separate layer patients have to struggle through.