Patient support outsourcing has become a strategic solution for healthcare organizations seeking to enhance patient experience, reduce administrative burden, and maintain continuity of care. By delegating non-clinical workflows such as appointment scheduling, intake coordination, insurance verification, and care navigation to trained external teams, providers can improve efficiency while focusing internal staff on clinical priorities.

Colombia has emerged as one of the most competitive destinations for patient support outsourcing due to its highly skilled bilingual workforce, strong cultural alignment with U.S. healthcare environments, and real-time collaboration enabled by nearshore time zones. Colombian providers offer end-to-end patient engagement support-from inbound call handling and follow-ups to documentation, billing coordination, and telehealth assistance-helping healthcare organizations operate more efficiently while maintaining compassionate, patient-centered communication.

With an emphasis on data security, HIPAA-aware training, and healthcare customer service best practices, Colombia’s outsourcing sector delivers both cost efficiency and quality. As demand for accessible, multilingual patient communication grows, Colombia continues to strengthen its role as a leading nearshore hub for patient support services.

1. NeoWork

At NeoWork, we provide patient support outsourcing services that help healthcare providers, clinics, and healthtech organizations streamline non-clinical operations and enhance the patient experience across Colombia. Our bilingual care coordination teams integrate directly into existing workflows to manage patient intake, scheduling, insurance verification, follow-ups, medical customer service, and telehealth support. By aligning with each organization’s protocols and compliance expectations, we help improve communication consistency, reduce administrative workload, and support continuity of care across every stage of the patient journey.

We place a strong emphasis on talent quality, training, and retention. Only 3.2% of applicants are accepted into our talent pipeline, ensuring each specialist meets high standards in empathy, communication, and accuracy. Our people-first operating model supports a 91% annual retention rate, contributing to patient trust and experience stability. Along with dedicated support staff, we also offer fully managed team models that include QA monitoring, analytics, and workflow optimization. This allows healthcare organizations to focus their clinical teams on care delivery while we manage patient engagement and administrative coordination.

Key Highlights:

• Patient support and non-clinical care coordination services delivered from Colombia
• 91% retention rate and selective 3.2% acceptance process for support talent
• Seamless integration with client EHR/EMR platforms and patient communication tools
• Scalable staffing able to support steady patient volume and peak-demand periods
• Bilingual (English/Spanish) communication for U.S. and LATAM patient populations

Services:

• Patient intake and registration assistance
• Appointment scheduling and care coordination
• Insurance and benefits verification
• Patient follow-ups and reminders
• Medical customer service and support desk
• QA monitoring and workflow reporting
• Fully managed patient support teams

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. SuperStaff

SuperStaff delivers patient support outsourcing with a nearshore presence in Colombia and operations that span healthcare, customer service, and back office work. The model centers on HIPAA-compliant assistance for patient care, medical billing, and insurance claims processing, with teams organized by tiered support levels for clear escalation. A Medellin hub provides proximity to North American time zones and multilingual coverage for patient-facing tasks.

The delivery approach follows a straightforward process from goal setting to scaling, pairing role matching with onboarding and ongoing performance checks. Patient Care Coordinator roles and hotline support sit alongside general service desks, allowing clinics and providers to combine front desk tasks with back office work under one partner.

Key Highlights:

• HIPAA-compliant healthcare support across patient care, billing, and claims
• Nearshore operations in Colombia with multilingual coverage
• Tiered service structure for issue handling and escalation
• Process-driven setup from goals to continuous improvement
• Ability to combine contact center and back office functions

Services:

• Patient scheduling and care coordination
• Medical billing support and insurance claims processing
• Hotline and customer support
• Data entry and back office administration
• Recruitment assistance for healthcare support roles

Contact Information:

• Website: www.superstaff.com
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Colombia Street 7D #43A-40. Offices: 7-11, Medellin
• Phone Number: 415-651-7494
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Email: info@superstaff.com

3. Outsourced

Outsourced builds dedicated remote teams and includes Colombia as a staffed location for nearshore coverage. The service emphasizes custom hiring, day-to-day management alignment, and teams that operate on client-defined schedules, which suits patient support workloads that need consistent hours and predictable coverage.

The company positions Colombia for time zone alignment, multilingual capability, and cost efficiency. Teams function as an extension of in-house operations, making it practical to stand up contact center roles or administrative support tied to patient intake, follow-ups, and general coordination without creating a local subsidiary.

Key Highlights:

• Colombia staffing option with time zone alignment for North America
• Dedicated team model that mirrors in-house schedules
• Custom recruiting and role matching for support functions
• Ability to scale headcount while keeping management structure simple

Services:

• Customer support and contact center staffing for patient inquiries
• Administrative and back office support for intake and documentation
• Appointment coordination and follow-up communication roles
• Team setup and ongoing operational support

Contact Information:

• Website: outsourced.co
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• Phone Number: +61 2 8073 4162
• Facebook: www.facebook.com/outsourcedcareers
• Email: contact@outsourced.co

4. Connext

Connext provides custom offshore teams with a defined Healthcare Support offering that spans revenue cycle management and patient scheduling. The platform includes Colombia among its delivery locations and pairs recruiting with employer-of-record, secure facilities, and operational co-management to keep compliance and day-to-day oversight straightforward.

Security and infrastructure are positioned as core features, including certified facilities and equipment controls suitable for patient data workflows. With hiring, HR, and operations under one umbrella, health organizations can assemble cross-functional teams that handle scheduling, billing support, and customer service while keeping governance tight.

Key Highlights:

• Healthcare Support that includes revenue cycle management and patient scheduling
• Colombia delivery option for nearshore operations
• Certified secure facilities and equipment for compliance
• Employer-of-record, co-management, and custom recruiting in one model

Services:

• Patient scheduling and coordination
• Revenue cycle management and billing support
• Customer service for patient communications
• Back office administration for healthcare workflows
• Employer-of-record and compliance support
• IT security and facility-based team operations

Contact and Social Media Information:

• Website: connextglobal.com
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Instagram: www.instagram.com/connextglobalsolutions_
• Twitter/X: x.com/connextph

5. Solvo

Solvo delivers nearshore staffing and process tools that fit patient support workflows without forcing heavy setup. The model centers on building role-ready teams through sourcing, screening, hiring, onboarding, and training, then pairing those teams with simple automation for routine tasks. For healthcare use cases, the mix works well for front desk and back office work that needs steady coverage and clear handoffs.

Alongside staffing, the Business Tools lineup covers everyday support items that patient operations use constantly. Appointments, card payments, password resets, order look-up, bank reconciliations, data entry, and accounts payable can be streamlined through AI-powered utilities. The result is a practical stack for clinics and health services that want people plus lightweight automation to keep queues moving.

Key Highlights:

• Nearshore talent with structured recruiting and onboarding
• Role-based deployment suited to front desk and back office patient tasks
• Simple automation for high-volume routine work
• Balanced model that blends people and AI-powered tools

Services:

• Patient-facing support for appointments and follow-ups
• Administrative support for data entry and documentation
• Payment support and basic financial workflows
• Accounts payable and reconciliation assistance
• Team sourcing, hiring, onboarding, and training

Contact and Social Media Information:

• Website: solvoglobal.com
• Phone: +1 (833) 413-1546
• Email: sales@solvoglobal.com
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• LinkedIn: www.linkedin.com/company/solvo-global
• Facebook: www.facebook.com/hiresolvohr
• Instagram: www.instagram.com/solvo_global
• Twitter/X: x.com/globalsolvo

6. ContactPoint 360

ContactPoint 360 builds CX programs that combine human support with in-house AI, with Colombia included in the global delivery footprint. Healthcare fits into this structure through secure, HIPAA-aligned operations, while omnichannel coverage keeps appointment requests, benefit questions, and post-visit follow-ups consistent. The approach emphasizes clear launches, adaptable staffing, and transparency in day-to-day execution.

The internal AI suite supports recruiting, training, workforce management, real-time agent assist, and analytics. For patient support, this translates into faster onboarding, steadier schedules, and guidance on calls and chats when issues get nuanced. The combination of tools and managed operations provides a straightforward way to stabilize patient communication, reminders, and basic revenue cycle touchpoints.

Key Highlights:

• Colombia nearshore option within a global network
• Healthcare CX with HIPAA-aligned practices
• Omnichannel patient communication and contact center operations
• In-house AI for recruiting, training, agent assist, and analytics

Services:

• Patient communication across voice, chat, and messaging
• Scheduling, reminders, and intake support
• Benefit and general information handling
• Back office support for documentation and simple AR workflows
• Workforce management, QA, and performance coaching
• Conversational AI and real-time agent assistance

Contact Information:

• Website: contactpoint360.com
• E-mail: contact@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

7. Foundever

Foundever runs large-scale CX programs that pair human support with AI capabilities. Healthcare CX is addressed through operational playbooks that focus on empathy, coaching, and consistent service quality, which suits patient-facing work like scheduling, benefit navigation, and post-visit outreach. The setup favors repeatable workflows and well-defined knowledge paths over ad hoc handling.

The platform approach also supports multilingual operations and broad geographic coverage, which helps when patient lines need steady after-hours or overflow support. With AI used to simplify contacts and surface guidance in the moment, programs can standardize outcomes without overcomplicating the agent desktop.

Key Highlights:

• CX operations that combine human support with AI
• Healthcare CX methods that emphasize empathy and clear guidance
• Multilingual capability and broad delivery footprint
• Tools and playbooks aimed at consistent, repeatable outcomes

Services:

• Patient scheduling and general inquiries
• Benefits and plan information support
• Post-visit outreach and follow-ups
• Knowledge management, coaching, and QA enablement
• Analytics and process optimization for contact flows

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life       

8. Teleperformance 

TP delivers CX programs that combine human support with AI tools in a single workflow. For patient support, this setup helps handle routine requests at scale while keeping space for sensitive conversations that need a person. Healthcare sits among the named industries, alongside digital CX, trust and safety, back office processing, and interpretation and translation.

The approach is built on orchestration rather than a single product. AI is used to guide the flow, surface knowledge, and automate simple steps, while trained teams manage calls, chats, and case work. The result is a steady framework that can cover scheduling, benefits questions, and post visit follow ups without overcomplicating the process.

Key Highlights:

• AI guided workflows combined with human support
• Healthcare included among supported industries
• Omnichannel handling across voice, chat, and tasks
• Options for back office work and interpretation
• Focus on consistent outcomes and clear knowledge paths

Services:

• Patient scheduling and general inquiries
• Benefits and plan information support
• Post visit outreach and reminders
• Back office processing for documentation
• Interpretation and translation for patient interactions

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Twitter: x.com/Teleperformance
• Instagram: www.instagram.com/teleperformance_group

9. ADEC Innovations Colombia

ADEC Innovations operates a Colombia based delivery center focused on nearshore CX and healthcare support. Patient facing work covers appointment scheduling, benefits verification, and post care support, with bilingual teams handling Spanish and English. The healthcare catalog also includes provider services such as care coordination and revenue cycle tasks.

Alongside contact handling, ADEC offers ancillary services like telemedicine support, remote monitoring, and back office functions. The goal is to reduce administrative load on clinical staff and keep patient touchpoints consistent from intake to follow up. The tone is practical and service oriented, with teams positioned as an extension of clinical operations.

Key Highlights:

• Nearshore delivery from Colombia for healthcare and CX
• Bilingual support in Spanish and English
• Patient engagement from scheduling through post care
• Provider services for care coordination and billing tasks
• Options for telemedicine, remote monitoring, and back office work

Services:

• Appointment scheduling and benefits verification
• Patient communication and post care follow ups
• Care coordination and utilization support
• Medical billing and other revenue cycle tasks
• Telemedicine assistance and remote monitoring
• Back office processing for clinical operations

Contact Information:

• Website: www.adec-innovations.com
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico,  Barranquilla, Atlántico, Colombia 080020
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• Email: colombia@adec-innovations.com

10. SupportSave

SupportSave is a technical support outsourcing provider with a healthcare track that covers EHR, PACS, RPM, and IoMT systems. The model emphasizes round the clock help desk coverage, real time troubleshooting, and structured escalations. For patient support, this translates into steady assistance for portals, devices, and remote monitoring setups that sit alongside clinical workflows.

The platform brings tools for conversational automation, QA, and agent guidance to keep contacts consistent and shorten resolution time. Healthcare programs can pair patient outreach with device checks, connectivity fixes, and data quality reviews so that reminders and readings do not stall on basic technical issues.

Key Highlights:

• Healthcare focused tech support for clinical and patient systems
• Remote patient monitoring support included
• HIPAA aligned approach noted in healthcare materials
• Automation and QA to stabilize outcomes
• Coverage for voice, email, and live chat

Services:

• Portal and device support for patients and staff
• Remote patient monitoring connectivity and data checks
• Help desk for passwords, access, and basic troubleshooting
• Network and application monitoring for uptime
• Ticket routing and escalation for complex cases

Contact Information:

• Website: supportsave.com
• Address: 3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071
• E-mail: sales@supportsave.com
• LinkedIn: www.linkedin.com/company/support-save
• Facebook: www.facebook.com/SupportSave

11. Horatio

Horatio provides nearshore CX and operations support with a delivery site in Colombia that can be aligned to patient workflows. The setup combines trained agents with practical AI and knowledge tools, so everyday tasks like scheduling, portal help, and follow-ups run in a steady rhythm. Healthcare and healthtech are included as focus industries, with programs built around clear QA routines, compliance checks, and simple handoffs between channels.

Implementation follows a short, structured runbook: hiring and knowledge transfer, cohort training and calibration, then launch with reporting and ongoing optimization. Alongside frontline work, Horatio supports back office tasks and risk controls through trust and safety, compliance and fraud, and quality assurance, with optional consulting, Zendesk implementation, and AI integration to standardize workflows.

Key Highlights:

• Nearshore delivery in Colombia for bilingual patient contact and back office tasks
• Human plus AI model for consistent scheduling, portal help, and reminders
• Healthcare and healthtech focus with compliance and QA controls
• Structured launch process with training, calibration, and iterative tuning
• Optional consulting, Zendesk setup, and AI implementation to streamline CX

Services:

• Patient scheduling, intake support, and follow-up communication
• Portal assistance, password resets, and basic technical guidance
• Benefits, claims status, and general information handling
• Back office administration for patient files and documentation
• Trust and safety, compliance and fraud monitoring for healthcare workflows
• Quality assurance, reporting, and performance coaching
• Consulting, Zendesk implementation, and AI integration

Contact Information:

• Website: www.hirehoratio.com
• LinkedIn: www.linkedin.com/company/hire-horatio
• Address: Centro Empresarial Colina, Av. Boyacá #152-60, 7th & 8th Floors,
• Facebook: www.facebook.com/hirehoratiocx
• Twitter: x.com/hire_horatio
• Instagram: www.instagram.com/hirehoratio

Conclusion

Patient support outsourcing in Colombia reflects how nearshore healthcare operations have grown beyond basic call handling into coordinated, patient-centered support ecosystems. Today’s patient support teams manage intake, appointment scheduling, insurance checks, follow-ups, and digital care navigation with an emphasis on clarity, empathy, and continuity. These services are often supported by workflow automation, integrated EHR/EMR systems, multilingual communication capabilities, and standardized quality controls.

This approach shows that effective patient support depends not only on the size of the team, but on structure, consistency, and alignment with clinical priorities. By combining a trained bilingual workforce, secure operational environments, and real-time collaboration made possible through nearshore time zone alignment, Colombia has become a strong base for healthcare organizations seeking cost-efficient, reliable, and compassionate patient engagement solutions. Instead of functioning as simple contact centers, these operations are now embedded into the broader care experience-helping reduce administrative burden, strengthen communication, and support better outcomes across the patient journey.