Player support has quietly become one of the biggest challenges for gaming studios that are scaling fast. As player bases grow, so do tickets, chat requests, and community interactions – and keeping up can drain in-house teams. That’s where Colombia steps in. The country has built a strong reputation for delivering high-quality, multilingual support while keeping operations flexible and costs manageable. Whether it’s handling in-game queries, moderating communities, or offering 24/7 chat coverage, Colombian outsourcing partners are proving that great player experiences don’t have to come with big overhead.

1. NeoWork

We provide staffing and operations support for companies that need to grow fast. Our teams work across different areas, including customer experience, virtual assistance, IT and development, AI training, and creative services. In Colombia, we deliver player support outsourcing for gaming companies that need reliable teams to handle player requests, technical issues, and community interactions.

We take care of recruitment, training, and engagement so your internal team can stay focused on strategy and product work. Whether you need just one teammate or a full support department, we can set it up quickly and manage the daily operations. Our goal is simple – to make player support smooth, adaptable, and consistent. We’re proud of our 91% annual retention rate and the fact that only 3.2% of candidates make it through our selection process. That’s how we build teams that stay motivated and deliver real results.

Key Highlights:

• Offer player support outsourcing in Colombia and other regions
• Maintain a 91% retention rate and a 3.2% candidate selectivity rate
• Combine human expertise with process management and reporting
• Build dedicated support teams for customer and player operations
• Handle recruitment, onboarding, and upskilling internally
• Provide flexible service models that adapt to each client’s needs

Services:

• Player Support and Customer Experience
• Virtual Assistants and Operations Support
• IT and Development Services
• AI Data Labeling and Training
• MVP and Manual Workflow Solutions
• Creative and Design Production

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Foundever

Foundever provides customer and player support outsourcing in Colombia. The company operates centers in major cities and focuses on delivering support in several languages. It works with gaming studios that need help handling player requests, community management, and technical issues. Foundever’s teams handle player communication, ticket resolution, and chat support for global gaming companies that want nearshore coverage in Latin America.

Key Highlights:

• Provides player support outsourcing from Colombia
• Operates multiple delivery centers across Colombian cities
• Offers multilingual support including English, Spanish, Portuguese, and French
• Focuses on remote and hybrid team models
• Works with clients in gaming, e-commerce, and telecom sectors

Services:

• Player and customer support
• Technical and back-office assistance
• Community management and chat moderation
• Sales and retention support
• Bilingual and multilingual call center operations

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life

3. Auxis

Auxis operates as a nearshore outsourcing provider with delivery centers in Barranquilla, Bogotá, and Medellín. The company supports business operations across multiple industries and includes customer and player support within its service lines. Auxis delivers services that combine process management, technology, and staffing to help international clients scale their operations in Colombia.

Key Highlights:

• Offers player support outsourcing as part of broader BPO operations
• Provides nearshore services aligned with North American time zones
• Works from delivery centers in Barranquilla and other major Colombian cities
• Uses a mix of on-site and remote service models
• Focuses on flexible outsourcing partnerships for international companies

Services:

• Player and customer support outsourcing
• IT and software development services
• Finance and accounting process outsourcing
• Human resources and operations management
• Automation and digital transformation solutions

Contact Information:

• Website: www.auxis.com
• Address: Edificio Bancolombia Caribe Calle 1A #24-16, Barranquilla, Colombia
• Phone: (+57) 601 580 1473
• LinkedIn: www.linkedin.com/company/auxis
• Twitter: x.com/Auxis
• Facebook: www.facebook.com/AuxisConsulting
  

4. Outsourcing S.A.S

Outsourcing S.A.S is a Colombian business services company that designs and manages customer experience operations for different industries. The company provides player and customer support outsourcing in Colombia through its Total Experience model, which connects technology, process design, and multilingual agents. Its teams help gaming and digital clients manage player communication, technical issues, and support channels.

Key Highlights:

• Provides player support outsourcing within its CX and BPO services
• Operates in several Colombian cities including Bogotá and Pereira
• Uses digital and on-site support channels
• Delivers customized solutions for front and back-office operations
• Focuses on improving client-player interaction through technology and staffing

Services:

• Player and customer experience management
• Contact center and omnichannel communication
• Back-office support for games and apps
• Technical and IT support outsourcing
• Workforce and infrastructure management

Contact Information:

• Website: outsourcing.com.co
• Address: Av. El Dorado #81B-29, Bogotá, Colombia
• Phone: +57 601 600 0222
• E-mail: mercadeo@outsourcing.com.co
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic

5. The Nest by Concentrix

The Nest by Concentrix provides player support outsourcing for gaming and entertainment companies from Colombia and other Latin American hubs. The company manages multilingual player support, in-game chat, and community moderation. It also helps studios maintain secure environments and improve player satisfaction through real-time support.

Key Highlights:

• Operates player support outsourcing teams in Colombia
• Serves major gaming and social media platforms
• Delivers 24/7 multilingual and omnichannel support
• Runs community and trust & safety operations for global clients
• Provides technical and player support in English and Spanish

Services:

• Player support outsourcing for gaming companies
• Community and trust & safety management
• Technical and gameplay assistance
• Complaint and account handling
• Payment and subscription support

Contact Information:

• Website: thenest.concentrix.com
• Email: tim.kirchner@concentrix.com
• LinkedIn: www.linkedin.com/company/thenest-by-concentrix

6. Conectys

Conectys provides player support outsourcing in Colombia through its multilingual contact center operations. The company manages customer and technical support for gaming, social media, and digital platforms. With a mix of human expertise and AI tools, Conectys helps gaming studios maintain smooth player experiences while managing in-game requests and platform moderation.

Key Highlights:

• Offers player support outsourcing from Colombia
• Serves gaming, social media, and digital clients
• Operates multilingual contact center teams
• Provides technical help desk and service desk support
• Combines human and automated CX tools for faster responses

Services:

• Player and customer experience management
• Contact center and digital CX outsourcing
• L1-L3 technical support services
• AI-assisted chat and automation
• Moderation and multilingual support

Contact Information:

• Website: www.conectys.com
• Address: 44 Sergent Nutu Ion, One Cotroceni Park Offices, Building A, 2nd floor, District 5, 050762 Bucharest,Romania
• E-mail: info@conectys.com
• LinkedIn: www.linkedin.com/company/conectys
• Twitter: x.com/Conectys

7. ContactPoint360

ContactPoint360 delivers player support outsourcing services in Colombia for global gaming companies. The company runs multilingual call centers that manage player communication, technical issues, and community safety. ContactPoint360 supports players across platforms like Discord, Twitch, and in-game chat, combining live help with moderation and analytics to improve player satisfaction.

Key Highlights:

• Provides player support outsourcing from Colombia
• Serves global gaming and entertainment brands
• Offers 24/7 multilingual support for players
• Handles in-game chat, payments, and moderation
• Focuses on secure and compliant operations

Services:

• Player and gaming call center support
• Technical and bug-report assistance
• Voice and chat moderation
• VIP and live event player support
• Analytics and behavior tracking for gaming CX

Contact Information:

• Website: contactpoint360.com
• Address: Porto 100 Building, Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
• E-mail: sales@contactpoint360.com
• LinkedIn: www.linkedin.com/company/contact-point-360
• Twitter: x.com/CPoint360
• Facebook: www.facebook.com/ContactPoint360Company

8. Atento

Atento provides outsourcing and business transformation services across multiple industries, including gaming and entertainment. In Colombia, the company supports player support operations that combine contact center management, AI tools, and analytics. Atento’s teams handle customer and player communication, helping companies scale their support efficiently while maintaining quality interactions.

Key Highlights:

• Offers player support outsourcing from Colombia
• Integrates AI and analytics into CX operations
• Works across gaming, telecom, and digital industries
• Provides multilingual support and back-office solutions
• Operates contact centers across Latin America

Services:

• Player and customer support management
• Digital and technical helpdesk services
• CX consulting and transformation
• Contact center and back-office operations
• AI-driven customer interaction and monitoring

Contact Information:

• Website: www.atento.com
• Address: Cl. 67 #12-35, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/atento

9. Connext Global Solutions

Connext Global Solutions operates nearshore support centers in Colombia, providing outsourcing services for customer and player support. The company builds dedicated teams for gaming, IT, and customer experience operations. Connext focuses on creating stable, scalable setups for international companies that want nearshore player assistance in Latin America.

Key Highlights:

• Provides player support outsourcing from Colombia
• Builds nearshore support teams for global clients
• Works with gaming, IT, and customer service sectors
• Offers multilingual staffing and training programs
• Operates in Colombia, Mexico, and the Philippines

Services:

• Player and customer experience outsourcing
• Contact center setup and co-management
• Technical and back-office support
• HR, payroll, and compliance management
• Dedicated nearshore staffing solutions

Contact Information:

• Website: connextglobal.com
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Phone: +1 (808) 468-6733
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_

10. Gini Talent

Gini Talent provides outsourcing and recruitment services for global businesses, including player support outsourcing in Colombia. The company connects organizations with skilled bilingual professionals through a mix of AI-based matching and human screening. Gini Talent focuses on building teams that help clients manage support operations efficiently, especially for gaming, IT, and customer experience sectors.

Key Highlights:

• Offers player support outsourcing from Colombia
• Uses AI-driven recruitment to match companies with the right talent
• Works with bilingual professionals across multiple industries
• Supports global clients with nearshore staffing models
• Focuses on flexible, scalable outsourcing solutions

Services:

• Player support and customer experience outsourcing
• Recruitment and staffing for technical and digital roles
• IT and software support teams
• Back-office and operational outsourcing
• Workforce management and training

Contact Information:

• Website: ginitalent.com
• Address: 12 Daniel Rd 318 a3, Fairfield, NJ 07004, USA
• E-mail: usa@ginitalent.com
• LinkedIn: www.linkedin.com/company/ginitalent-recruitment-staffing
• Twitter: x.com/GiniTalent
• Facebook: www.facebook.com/ginitalent
• Instagram: www.instagram.com/ginitalentglobal

11. Dyalogo

Dyalogo is a Colombian company that provides contact center and outsourcing services, including player support outsourcing. The company develops its own cloud-based software for call centers and manages customer operations for clients across different industries. Dyalogo helps gaming and digital companies handle player communication, technical issues, and support requests through reliable contact management tools.

Key Highlights:

• Provides player support outsourcing from Colombia
• Operates its own cloud contact center software
• Offers tailored contact management solutions for businesses
• Focuses on quality standards and process optimization
• Works with both national and international clients

Services:

• Player and customer support outsourcing
• Contact center setup and management
• Technical and back-office support
• Software development for contact center operations
• Training and digital communication services

Contact Information:

• Website: www.dyalogo.com
• Address: Calle 163A No 19A 95, Piso 3, Bogotá, Colombia
• Phone: +57 3330333390
• Facebook: www.facebook.com/dyalogo

Conclusion

Player support outsourcing in Colombia has grown into a real advantage for gaming companies that want reliable, human-centered service. The country’s bilingual workforce, cultural alignment, and growing tech scene make it easier to build teams that truly understand players and their needs. It’s not just about cutting costs anymore – it’s about finding people who can connect with gamers, solve issues quickly, and keep the community engaged.

What stands out most is how flexible these Colombian providers have become. Some offer small, dedicated teams that blend into internal operations, while others handle large-scale support across multiple platforms. Either way, the focus stays on creating better player experiences through a mix of local expertise and smart technology. For studios looking to scale responsibly and keep their players happy, Colombia has clearly earned its spot on the map.

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