The gaming industry never slows down-new titles launch, patches drop at midnight, and players demand instant help for bugs, payments, or tricky levels. Running support in-house eats time, money, and focus that could go toward building the game itself. That’s exactly why player support outsourcing to India has become so popular.

Top providers deliver 24/7 coverage, agents who genuinely understand gaming culture, and the ability to scale fast without drama. They handle everything from basic tickets to VIP treatment, community moderation, and technical fixes across platforms. With strong English (and growing multilingual support), high CSAT scores, and retention rates that actually move the needle on player lifetime value, these companies have turned India into one of the go-to hubs for gaming studios worldwide.

1. NeoWork

At NeoWork, we empower gaming studios to scale player support rapidly without the typical friction of constant hiring or team burnout. While many studios explore player support outsourcing in India to manage costs, we offer a specialized alternative that combines cost-efficiency with high-tier talent selectivity and deep cultural alignment with your gaming community.

We build dedicated support teams or provide individual contributors who handle daily player tickets, live chat, email responses, community moderation, and technical troubleshooting. By integrating our experts into your workflow, your developers and product teams can stay focused on building the game instead of firefighting player issues.

The setup is quite flexible - sometimes studios just need one or two virtual assistants who plug straight into their existing workflow, while other times we run entire support departments including quality assurance, shift planning, and regular reporting. Our agents get trained specifically on your games and the tools you already use, so the tone stays consistent and responses stay quick even when ticket volume spikes. There are no hidden setup fees or cancellation penalties in our contracts, and new teams usually start working in a reasonable timeframe once we understand your needs. We keep teammate retention at an industry-leading 91% annualized rate and only select 3.2% of the candidates we interview.

Key Highlights:

• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate
• Pricing gets customized per client situation
• Agents work familiar tools used in gaming environments

Services:

• Player ticket resolution
• Live chat and email support
• Community moderation
• Technical troubleshooting for players
• VIP player handling
• Multilingual assistance

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Bluechip Callcenter

Bluechip Callcenter handles player support across PC, console, and mobile platforms. Agents address login issues, payments, technical problems, and in-game matters. Support runs around the clock with multilingual options for faster responses.

Gaming call centers here use personnel familiar with player challenges and gaming culture. Developers hand off recruitment, training, and management to focus on production. Quick resolutions help keep players engaged without internal headaches.

Key Highlights:

• Agents stationed in India and the US
• Coverage for any time of day or night

Services:

• Technical assistance
• Account management
• Game management
• Login and payment support
• In-game issue resolution

Contact Information:

• Website: www.bluechipcallcenter.com
• Phone: +91-9891504989
• Email: sales@bluechipcallcenter.com
• Address: J-17, Sector - 63, Noida, UP - 201301, India
• LinkedIn: www.linkedin.com/company/call-centers-india
• Facebook: www.facebook.com/Bluechipcc
• Twitter: x.com/bluechipcc

3. Vcare Call Center

Vcare Call Center delivers player assistance through trained agents who know gaming mechanics. Issues like logins, payments, and technical glitches get handled promptly across platforms. Operations stay active day and night to match player schedules.

Support extends to chat, email, and other channels for broader reach. Publishers shift focus to development while agents manage the rest. Multilingual help cuts down wait times and builds player satisfaction.

Key Highlights:

• Personnel trained specifically for gaming interactions
• Availability whenever players need aid

Services:

• Technical aid
• Account administration
• Game administration
• Login support
• Payment handling

Contact Information:

• Website: www.vcarecallcenter.com
• Phone: +91 98915 04989
• Email: sales@vcaremail.com
• Address: E-25, Sector 63 Rd, E Block, Sector 63, Noida, Uttar Pradesh 201301

4. Noida Exim Private Limited

Noida Exim Private Limited manages player inquiries via phone, chat, email, and social media. Agents tackle logins, billing, and game questions with attention to player urgency. Call centers operate continuously across mobile, PC, and console setups.

Outsourcing covers recruitment, training, and quality checks to ease internal loads. Feedback from players shapes ongoing improvements. Scalable setups adapt to launches or community growth without extra strain.

Key Highlights:

• Focus on real-time player support
• Coverage for global consumer bases
• Multi-channel response options

Services:

• Technical assistance
• Community management
• Login and billing help
• Game-related queries

Contact Information:

• Website: www.noidaexim.com
• Phone: +91-9891504989
• Email: sales@noidaexim.com
• Address: J-297, Saket, New Delhi – 110017, INDIA
• LinkedIn: www.linkedin.com/in/noida-exim-private-limited-a046a415a
• Facebook: www.facebook.com/Noida-Exim-Pvt-Ltd-1798548663772189
• Twitter: x.com/NoidaExim

5. A-1 Call Center

A-1 Call Center provides resolutions for technical problems, billing complaints, and in-game support. Agents work via chat, email, phone, and social media around the clock. Coverage spans mobile, PC, and console without gaps.

Gaming culture informs agent interactions for better engagement. Companies avoid hiring and training by handing off these tasks. Responses stay quick to maintain player interest during sessions.

Key Highlights:

• Remote model with agents in India and the US
• 24/7 operations for global reach

Services:

• Technical resolutions
• In-game assistance
• Billing support
• Login fixes
• Community queries
• Multi-platform handling

Contact Information:

• Website: www.a1callcenter.com 
• Phone: +91-989-150-4989
• Email: sales@a1callcenter.com
• Address: 2nd Floor, E-26, E Block, Sector 63, Noida, Uttar Pradesh 201301

6. ContactPoint360

ContactPoint360 offers player support through gaming call center outsourcing. Services cover bug reporting along with tier-1 fixes for gameplay glitches and tech issues across PC, console, and mobile. Agents handle account authentication, payment problems, microtransactions, plus voice and chat moderation on platforms like Discord, Twitch, Steam, and in-game chat.

Operations run 24/7 with multilingual capabilities to reach players in different regions and time zones. The setup includes omnichannel options plus identity verification and compliance practices. QA monitoring keeps quality consistent while analytics track player behavior for better engagement.

Key Highlights:

• 24/7 omnichannel availability
• Compliance with gaming regulations

Services:

• Bug reporting and tier-1 support
• Account and payment support
• Voice and chat moderation
• Game testing and QA
• Player behavior analytics
• In-game events support

Contact Information:

• Website: contactpoint360.com 
• Email: sales@contactpoint360.com
• Address: IndiQube Arcade, Tower A, 7th Floor, Old Gurappanapalya, BTM Layout, Bengaluru, Karnataka 560029
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

7. Concentrix (The Nest)

Concentrix delivers outsourcing for gaming companies through dedicated CX solutions. Services include technical and player support alongside community management to keep experiences smooth. Agents manage gameplay info, onboarding, complaints, claims, in-game purchases, and subscriptions.

Support covers multiple channels with 24/7 availability and extensive language options. Trust and safety features protect users via content moderation and AI-assisted processes. The approach combines human input with tech to handle scale and community growth.

Key Highlights:

• 24/7 omnichannel coverage
• Support across 95% of languages
• AI-powered moderation tools

Services:

• Tech and player support
• Community management
• Gameplay infos and onboarding
• Complaint and claim management
• In-game purchases and subscription management

Contact Information:

• Website: thenest.concentrix.com
• Address: 39899 Balentine Dr. Ste 235, Newark, CA 94560
• LinkedIn: www.linkedin.com/company/thenest-by-webhelp
• Twitter: x.com/Webhelp_Global

8. Movate

Movate provides player support outsourcing for the gaming industry with focus on technical troubleshooting and customer connections. Services leverage infrastructure for low latency plus tools like AI, machine learning, AR, and VR to handle queries efficiently. Multilingual support addresses diverse player bases while maintaining empathy in interactions.

The model allows gaming companies to redirect internal efforts toward development and innovation. Cost structures stay competitive without quality drops. Future integrations include chatbots and data analytics to refine responses over time.

Key Highlights:

• 24/7 availability
• Multilingual and multicultural capabilities
• Integration of AI, ML, AR, VR

Services:

• Technical troubleshooting
• Query resolution
• Multilingual assistance
• Player retention support

Contact Information:

• Website: www.movate.com
• Phone: +91 080 4665 2700
• Address: Movate Technologies Pvt Ltd Unit -B(2) Ground Floor, Voyager Building, ITPB Bangalore – SEZ Whitefield Road, Bangalore – 560 066
• Email: info@movate.com
• LinkedIn: www.linkedin.com/company/movate
• Facebook: www.facebook.com/movateinc
• Twitter: x.com/movate_inc
• Instagram: www.instagram.com/movate_inc

9. iEnergizer

iEnergizer provides support services tailored for the gaming industry with a focus on player retention and experience. Game Masters assist directly inside online games, particularly MMOs, by addressing gameplay queries, quest or mission issues, and reports of Terms of Service violations or account penalties. Advisors handle technical problems like crashes, freezes, patch downloads, graphic issues, sound problems, installation difficulties, connectivity, and latency.

Additional support covers account verification, billing questions, password resets, activation or cancellation, compromised accounts, payment fraud checks, refund requests, and subscription details. Moderation enforces rules to keep online environments free from abuse or harassment. Social media monitoring tracks player sentiment while multilingual options cover selected European and Asian languages.

Key Highlights:

• Work across multiple AAA titles and genres
• Multilingual capabilities in select languages

Services:

• In-game support
• Technical support
• Accounts and billing support
• Moderation
• Social media monitoring

Contact Information:

• Website: www.ienergizerbpo.com
• Address: A-37, Sector 60, Noida 201301, Uttar Pradesh, India
• LinkedIn: www.linkedin.com/company/ienergizer
• Facebook: www.facebook.com/iEnergizer-359360680778908
• Twitter: x.com/iEnergizer1
• Instagram: www.instagram.com/ienergizerofficial

10. IGT Solutions

IGT Solutions handles player-focused support for gaming companies through customer experience management. The approach combines technology with human input to deliver interactions that feel personalized and effective. Support aims to create safe, agile experiences centered on gamers and their communities.

Services incorporate generative AI tools like TechBud.AI for automation, analytics, and personalization in player journeys. The structure suits end-to-end CX needs across different gaming scenarios. Emphasis stays on listening to player feedback to maintain brand alignment.

Key Highlights:

• Use of generative AI platform for CX
• Focus on player-centered gaming experiences
• Integration of human and digital elements

Services:

• Player support
• Community-focused interactions
• Personalized engagement

Contact Information:

• Website: www.igtsolutions.com
• Phone: +91 (0124) 435 5101
• Email: mktg@igtsolutions.com
• Address: Echelon Building, Plot No. 49, Sector-32, Gurugram - 122001, Haryana, India
• LinkedIn: www.linkedin.com/company/igtsolutions
• Facebook: www.facebook.com/IGTSolutions
• Twitter: x.com/Connect_IGT
• Instagram: www.instagram.com/igtsolutions

11. Wipro

Wipro delivers gaming support across customer touchpoints and lifecycle stages. Offerings include player and technical support alongside loyalty management and trust and safety measures. Additional areas cover content handling, localization, quality checks, process optimization, workflow solutions, and analytics for predictions.

The setup addresses common gaming challenges like payment frustrations, in-app spending issues, and policy violations. Support helps improve retention, end-user satisfaction, resolution speed, revenue protection, and investigation efficiency. The model fits various player interaction points.

Key Highlights:

• Coverage of customer support, marketing support, and operations support
• Use of AI, ML, and other technologies
• Focus on player retention and experience

Services:

• Player support and tech support
• Loyalty management
• Trust and safety
• Content management
• Localization
• Quality assurance

Contact Information:

• Website: www.wipro.com 
• Email: info@wipro.com
• Phone: +91 (80) 61427999
• Address: Plot no 1, 7, 8 & 9, Block DM Sector V Salt Lake Kolkata - 700091
• LinkedIn: www.linkedin.com/company/wipro
• Facebook: www.facebook.com/WiproLimited
• Instagram: www.instagram.com/wiprolimited

12. GigaBPO

GigaBPO manages inbound gaming customer support through a specialized BPO model. Agents handle real-time player queries coming in via live chat, email, in-game tools, social media, or voice. The structure uses tiered escalation with frontline resolution for basic issues, technical handling for complex bugs, and specialist support for community moderation or VIP cases.

Quality monitoring and feedback loops keep interactions consistent. Agents rely on empathy, game knowledge, and platform familiarity while using tools like Zendesk, Helpshift, or Discord integrations. The approach supports scalability, multilingual coverage, and 24/7 availability across mobile, PC, console, and VR/AR platforms.

Key Highlights:

• Multi-tiered support structure
• 24/7 multilingual coverage
• Focus on player retention through quick resolutions

Services:

• Live chat support
• Email support
• Voice support
• In-game support
• Community moderation
• Technical troubleshooting

Contact Information:

• Website: gigabpo.com
• Phone: +880 1759 747 387
• Email: contact@gigabpo.com
• LinkedIn: www.linkedin.com/showcase/gigabpo
• Facebook: www.facebook.com/gigabpoofficial

13. Wow Customer Support

Wow Customer Support provides gaming customer support services focused on handling player inquiries, technical problems, and community interactions. Support operates 24/7 across live chat, email, phone, and social media channels. The company addresses issues on multiple platforms including PC, console, mobile devices, laptops, and tablets, covering account logins, game malfunctions, device compatibility, and other common player concerns.

The service includes one-on-one assistance for individual player issues, omnichannel coverage to maintain consistent communication, and content moderation to help keep gaming communities positive and fair. Wow Customer Support offers scalable solutions that adjust to changes in player volume while keeping response quality steady. Studios can redirect internal resources toward development or other priorities without losing control over player experience.

Key Highlights:

• 24/7 availability on multiple channels
• Cross-platform technical assistance
• One-on-one player support
• Content moderation for community environments

Services:

• Technical support across platforms
• Account and login assistance
• Live chat, email, phone, and social media support
• Content moderation
• Omnichannel player assistance

Contact Information:

• Website: www.wowcustomersupport.com
• Phone: +918065421788
• Email: WoW@vserve.co
• Address: 2nd and 3rd floor, Vijay Towers, Father Randy Street, RS Puram, Coimbatore, Tamil Nadu, 641002
• LinkedIn: www.linkedin.com/company/wowcsservice
• Facebook: www.facebook.com/wowcsservice
• Twitter: x.com/wowcsservice

14. TaskUs

TaskUs manages support for gaming and streaming entertainment platforms with a focus on fan care and engagement. Services cover community management across platforms and social media to build connections and maintain safety. Support includes handling player issues, increasing retention, and providing feedback during new releases.

Agents who play games themselves bring familiarity with gaming culture to interactions. Additional work involves content analysis, moderation for trust and safety, and insights for business decisions like pricing or models. Wellness tools help moderators maintain performance under pressure.

Key Highlights:

• Experience supporting major gaming and entertainment names
• Gamer agents for authentic interactions
• Focus on community growth and retention

Services:

• Community management
• Player support
• Content moderation
• New-release testing
• Trust and safety

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

15. Startek

Startek delivers customer experience support for gaming studios and tech platforms with multilingual capabilities across channels. Agents provide in-game assistance, account help, subscription management, payment support, tutorials, bug guidance, and microtransaction help. Coverage extends to voice, chat, email, forums, messaging, social, and in-app interactions.

Operations include real-time player care, trust and safety moderation, technical troubleshooting, and community management. Tools like AI-assisted scripting, agent guidance flows, analytics for trends, and quality monitoring support the process. Delivery happens from multiple locations including India.

Key Highlights:

• Support in more than twenty-five languages
• Multiplatform coverage across PC, console, mobile
• Use of AI tools for resolutions and routing

Services:

• In-game support
• Account and subscription help
• Payment support
• Technical troubleshooting
• Community management
• Content moderation

Contact Information:

• Website: www.startek.com
• Email: connect@startek.com
• Address: 4610 South Ulster Street Suite 150 Denver, CO 80237
• Linkedin: www.linkedin.com/company/startek
• Twitter: x.com/STARTEKGlobal

Conclusion

Wrapping this up, outsourcing player support to India has turned into one of those practical moves that just keeps making sense for gaming companies. The combination of round-the-clock availability, agents who actually get gaming culture, and pricing that doesn’t force you to choose between quality and budget is hard to beat when you’re dealing with global player bases and unpredictable launch spikes.

What stands out most is how the better setups in India have moved way past the old-school call-center stereotype. You’re no longer handing off support to people reading from scripts-they’re handling everything from rage-quit complaints to microtransaction disputes to live-event chaos, often in the player’s native language and with real empathy. That kind of fluency directly affects retention numbers and lifetime value, especially when one bad experience can send someone straight to a refund request or a scathing Steam review.

Of course it’s not perfect for every studio. Some games need extremely niche knowledge or ultra-tight integration with dev teams, and that can still pull certain things back in-house. But for the majority-whether you’re an indie team trying to survive a big patch or a bigger publisher juggling multiple titles-India’s player support outsourcing scene offers a legitimate way to scale without breaking the bank or burning out your own people.

Bottom line: if player experience is one of the few things still separating successful games from the rest in 2026, having reliable, culturally-aware 24/7 support isn’t a nice-to-have anymore. For a lot of studios it’s become table stakes-and India continues to be one of the strongest places to get it done right.