Real estate customer service rarely stops at answering a few calls. Property businesses deal with tenant questions, maintenance requests, leasing inquiries, appointment scheduling, follow-ups, and plenty of routine communication that can quickly fill the day.

Colombia has become a practical location for outsourcing this work, particularly for companies serving North American customers and looking for bilingual support. The companies in this list take different approaches to real estate customer service outsourcing, from dedicated support teams to broader BPO operations that can cover several parts of the customer journey.

1. NeoWork

NeoWork is a staffing and operations partner for companies that need additional people without building every function internally. Our model covers individual contributors as well as managed teams, with recruitment, employee benefits, training, engagement, quality assurance, workforce management, and reporting handled as part of the setup. Customer experience is one of our main service areas, alongside virtual assistants and other operational roles that can work with an existing internal team.

For real estate customer service outsourcing in Colombia, this kind of setup can cover the everyday workload that builds up around tenants, residents, buyers, and property inquiries. Support staff can take care of customer communication and routine follow-ups, while virtual assistants handle administrative work around those conversations. A real estate company can start with individual team members or move more of the customer service operation to a managed team as the workload grows.

Key Highlights:

• Individual contributors and managed teams
• Recruitment and employee benefits support
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate
• Training and employee engagement
• Quality assurance
• Workforce management
• Dedicated reporting
• Flexible team structure

Services:

• Real estate customer service outsourcing
• Tenant inquiry handling
• Property maintenance dispatch
• Lease application processing
• After-hours emergency call answering
• Rent collection follow-up
• Virtual receptionist service
• Multilingual support setup
• Tenant onboarding assistance

Contacts:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. OP360

OP360 handles customer service and back-office operations through outsourced teams, with delivery operations in Barranquilla, Colombia. Their customer service teams work across voice, SMS, chat, email, and social channels, covering everyday customer inquiries as well as technical and sales support. Bilingual Spanish-English staff in Colombia can work during hours that overlap with US businesses, which keeps communication between outsourced and internal teams straightforward.

Alongside customer service, OP360 handles research, bookkeeping and accounting, record collection, accounts receivable and payable, inventory management, and other operational processes. Teams are set up to work alongside a client's existing staff, following shared training and working practices. Their Colombia operation also supports office-based and work-from-home arrangements, with disaster recovery procedures and information security controls built into daily operations.

Key Highlights:

• Delivery operations in Barranquilla, Colombia
• Bilingual Spanish-English workforce
• Working-hour overlap with US businesses
• Multichannel customer communication
• Customer service and back-office functions under one outsourcing model
• Teams integrated with client training and working practices
• Work-from-home and disaster recovery capabilities
• Information security controls for office-based operations

Services:

• Voice customer support
• Email support
• Chat support
• SMS support
• Social media support
• Technical support
• Sales support
• Research
• Bookkeeping and accounting support
• Record collection
• Accounts receivable and payable
• Operational process support
• Inventory management
• Software development

Contacts:

• Website: www.op360.com
• E-mail: info@officepartners360.com
• Instagram: www.instagram.com/officepartners360
• LinkedIn: www.linkedin.com/company/officepartners360
• Twitter: x.com/op360official
• Facebook: www.facebook.com/officepartners360 
• Phone: (844) 466-7360

3. Quantum Outsourcing Group

Quantum Outsourcing Group runs nearshore outsourcing operations from Colombia, with real estate included among the industries they work with. Their teams cover customer service alongside administrative and back-office work, bringing several recurring business functions into the same outsourcing setup. Bilingual professionals handle customer communication, while other staff take care of tasks such as data entry, client registration, and general administrative work.

Customer-facing services include call center, technical support, and sales support. Virtual assistants handle administrative tasks and appointment booking, while data entry teams maintain business and customer information in electronic systems. Quantum also offers employee leasing for companies that want additional staff working within their existing operations.

Key Highlights:

• Operations in Medellin, Colombia
• Real estate included among supported industries
• Bilingual outsourcing staff
• Customer-facing and administrative roles
• Nearshore outsourcing model
• Virtual assistant support for recurring office tasks
• Employee leasing for additional staffing capacity
• Customer information and data management support

Services:

• Call center services
• Customer service
• Technical support
• Sales support
• Virtual assistants
• Appointment booking
• Data entry
• Client registration
• Employee leasing
• Administrative support
• Digital marketing
• Back-office support

Contacts:

• Website: www.quantumog.com
• E-mail: contact@quantumog.com
• Instagram: www.instagram.com/quantum.outsourcing
• LinkedIn: www.linkedin.com/company/quantum-us-top-outsourcing-company
• Facebook: www.facebook.com/p/Quantum-Outsourcing-Group-100092160751989
• Address: 600 Cleveland Street, Suite 322, Clearwater, FL. 33755, Carrera 38 No. 26-13, Medellin, Antioquia
• Phone: (888) 872 -0326

4. Connext Global

Connext Global builds dedicated outsourced teams for customer success, customer service, technical support, and other operational functions. The model is designed around long-term staffing rather than temporary call center coverage. The company recruits employees according to the client's requirements and handles the infrastructure and employment side, while the outsourced staff work closely with the client's internal operation.

Customer-facing teams can take on recurring support work, help desk requests, and other day-to-day interactions that require dedicated staff. Connext also has operations in Bogotá, alongside its other global delivery locations, and can build teams starting with a small number of employees.

Key Highlights:

• Office in Bogotá, Colombia
• Dedicated outsourced teams
• Customer service and finance talent
• Teams starting from two employees
• US time zone alignment
• Secure office infrastructure
• Co-managed staffing model

Services:

• Customer service outsourcing
• Help desk support
• Technical support
• Remote staffing
• Team recruitment
• Team training
• Workforce management
• Employer of Record support
• Finance staffing
• Back-office staffing

Contacts:

• Website: connextglobal.com
• Instagram: www.instagram.com/connextglobalsolutions_
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Facebook: www.facebook.com/connextglobalsolutions
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Phone: +1 (808) 468-6733

5. Connect2BPO

Connect2BPO has a specific outsourcing offering for real estate businesses, covering work that sits behind property management, sales, rentals, and transactions. Data entry teams maintain property information and databases, while staff working on property listings prepare and optimize listing content. Rental management support can include tenant screening and lease agreement administration.

There is a fairly broad administrative side to the service as well. Virtual assistants handle appointments, email, documents, and routine office work, while other teams cover market research, analytics, property valuation support, and transaction processing. Besides, they can take on title and escrow processes and produce virtual property tours.

Key Highlights:

• Based in Barranquilla, Colombia
• Real estate industry specialization
• Dedicated Colombian staff
• Back-office and administrative teams
• Bilingual professionals
• Employer of Record model
• Recruitment and payroll support
• Minimum staffing requirement of five people

Services:

• Real estate data entry
• Property listing optimization
• Rental management
• Virtual assistant services
• Property valuation support
• Real estate transaction processing
• Title and escrow support
• Market research
• Data analytics
• Administrative outsourcing
• Payroll services
• Human resources management

Contacts:

• Website: connect2bpo.com
• E-mail: info@connect2bpo.com
• Instagram: www.instagram.com/c2bpo
• LinkedIn: www.linkedin.com/company/connect2bpo
• Facebook: www.facebook.com/C2BPO
• Address: Calle 77 #59-35 Office 1403. Barranquilla, Colombia
• Phone: +57 304 2079575

6. SuperStaff

SuperStaff handles outsourced customer experience and back-office work for real estate companies, with teams supporting the routine communication and administration that surrounds property sales and management. Customer experience agents manage new inquiries, schedule consultations, provide updates, and communicate with clients across multiple channels. The company also supports client follow-ups and lead management, keeping those tasks moving when internal agents are occupied with sales and property work.

On the operational side, SuperStaff covers transaction administration, documentation, listings, leases, market research, and property analysis. Recruitment and workforce coordination are available for real estate businesses that need additional staff rather than a fully outsourced process. SuperStaff operates both offshore and nearshore teams, with a Colombian location in Medellin.

Key Highlights:

• Dedicated real estate outsourcing
• Customer experience and back-office teams
• Client intake and communication support
• Lead management and follow-ups
• Transaction administration
• Property research and analysis
• Recruitment support
• Nearshore operations in Medellin

Services:

• Client inquiry management
• Consultation scheduling
• Client follow-ups
• Multichannel customer communication
• Lead management
• Transaction administration
• Document processing
• Listing support
• Lease support
• Market research
• Property analysis
• Back-office support
• Real estate recruitment
• Workforce coordination

Contacts:

• Website: superstaff.com
• E-mail: info@superstaff.com
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Twitter: x.com/SuperStaffBPO
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Address: NOI Coworking: Cl. 17 #43 F – 287, El Poblado, Medellín
• Phone: 415-651-7494

7. Outsourced

Outsourced builds remote property management teams that work as an extension of a real estate company's existing staff. Property managers can handle tenant inquiries, screenings, leasing, ongoing communication, rent processes, maintenance coordination, contractor work, expenses, budgets, reporting, and compliance. Teams can be built around one specialist or several property operations roles depending on the portfolio.

The staffing options extend beyond property managers to leasing coordinators, tenant relations specialists, property administrators, maintenance coordinators, rent collection officers, and vendor management specialists. Outsourced takes care of HR, payroll, benefits, and IT support, while the client manages the employee's everyday work.

Key Highlights:

• Dedicated remote property staff
• Tenant communication and leasing support
• Maintenance and vendor coordination
• Flexible team size
• HR and payroll 
• Property management software experience
• Customer service staffing
• Ongoing IT and performance support

Services:

• Property management
• Tenant relations
• Tenant inquiry handling
• Leasing coordination
• Tenant screening
• Maintenance coordination
• Vendor management
• Rent collection
• Property administration
• Compliance support
• Portfolio support
• Customer service
• Budget and expense tracking
• Property reporting

Contacts:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022

8. Auxis

Auxis handles finance and accounting operations that include tax preparation, accounts payable, accounts receivable, general accounting, and financial close work. Its tax outsourcing practice focuses heavily on recurring transactional processes such as VAT preparation and filing, account reconciliations, sales and purchase book reviews, local tax filings, and tax reporting connected with ERP systems.

Technology is built into much of this work. Auxis uses process automation and tax tools for repetitive tasks such as calculations, reconciliations, reporting, data validation, document preparation, and filing. Its broader finance practice combines outsourced operations with process improvement and shared services support. 

Key Highlights:

• Finance and accounting outsourcing
• Indirect tax operations
• Transactional accounting support
• Process automation
• ERP and tax system support
• Shared services experience
• Latin American delivery network
• Operations across several Colombian cities

Services:

• Accounts payable
• Accounts receivable
• General accounting
• Financial close support
• VAT preparation and filing
• Account reconciliations
• Local tax preparation
• Sales and purchase book reviews
• Tax reporting
• Data collection and validation
• RPA implementation
• Finance process automation
• Shared services support

Contacts:

• Website: www.auxis.com
• LinkedIn: www.linkedin.com/company/auxis
• Twitter: x.com/Auxis
• Facebook: www.facebook.com/AuxisConsulting
• Address: Edif. Bancolombia Caribe Calle 1A #24-16, Barranquilla, Colombia
• Phone: (+57) 601 580 1473

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Conclusion

Outsourcing real estate customer service is less about handing off a phone queue and more about deciding which parts of daily property operations no longer need to sit with the internal team. Tenant questions, lead follow-ups, appointment scheduling, leasing support, maintenance coordination, transaction paperwork, and back-office tasks can all take up more time than expected.

Colombia offers a broad mix of outsourcing setups for this work, from individual specialists to managed customer service and property support teams. The right choice comes down to what actually needs to leave the in-house workload. Some real estate businesses may only need extra help with customer communication, while others will get more value from combining customer service with administrative, finance, or property management support. Keeping that scope clear from the start usually makes the decision much easier.

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