Retail BPO has expanded well beyond basic call center work. Modern providers handle customer care, order and returns workflows, catalog operations, seller support, fraud prevention, finance, and other processes that keep omnichannel commerce moving.

For U.S. retailers, the most important decision factors usually include domestic or time-zone-aligned coverage, the ability to absorb seasonal peaks, technology integration, and experience with ecommerce-specific workflows. AI is increasingly embedded in agent assistance, quality monitoring, routing, and back-office automation, but strong providers still pair those tools with trained operational teams.

1. NeoWork

NeoWork builds dedicated outsourced teams for customer experience and ecommerce operations, with support spanning customer inquiries, product returns and exchanges, order updates, live chat, data management, and other recurring retail workflows. The company is registered in Florida and operates from a Miami address while sourcing and managing distributed talent for U.S. businesses. The company’s model is designed for retailers that need a dedicated extension of an internal team rather than a shared-agent call center. NeoWork manages recruiting, employment administration, training support, and team operations, while clients maintain close day-to-day access to assigned team members. The company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, reflecting the retention and selection approach behind the teams it builds.

Key Facts

• Best for: Retailers building dedicated customer support and ecommerce operations teams
• Core services: BPO, сustomer support, returns and exchange support, live chat, data management, administrative operations
• Specialization: Dedicated outsourced teams integrated into client workflows
• Location: Miami, Florida, with distributed delivery teams
• Notable strength: Single-client team model for recurring operational work

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TaskUs

TaskUs provides outsourced digital customer experience services for retail and ecommerce brands, including customer care, seller support, sales, trust and safety, and back-office work. Its retail practice is designed around high-volume digital interactions and combines human support with automation, analytics, and AI-enabled tools.

The company has a U.S. operating presence in Texas and a broader international delivery network. That makes TaskUs relevant to retailers and marketplaces that need customer-facing service alongside content, seller, or trust operations, especially when demand needs to scale across channels and regions.

Key Facts

• Best for: Digital retailers and marketplaces with complex customer and seller support needs
• Core services: Customer care, seller support, sales support, trust and safety, back-office operations
• Industries: Retail, ecommerce, technology, financial services, media and other digital sectors
• Location: United States operations in Texas
• Notable strength: Combines customer experience outsourcing with trust and safety operations

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

3. Helpware

Helpware offers retail and ecommerce BPO services across customer support, technical support, order processing, dispute handling, invoice processing, and product data and catalog operations. Its customer service teams work across voice and digital channels, with multilingual coverage and support for post-purchase issues such as returns, refunds, and order updates.

Helpware maintains U.S. operations in Lexington, Kentucky, and Martinsville, Virginia, alongside its wider delivery network. The service mix fits ecommerce companies that need both front-line customer care and back-office execution, particularly when seasonal demand or international customer coverage creates uneven workload.

Key Facts

• Best for: Ecommerce brands combining customer care with back-office retail operations
• Core services: Omnichannel support, order processing, technical support, disputes, product data and catalog operations
• Specialization: Ecommerce and retail customer experience outsourcing
• Location: U.S. operations in Kentucky and Virginia
• Notable strength: Front-office and back-office retail support under one provider

Contact Information

• Website: helpware.com 
• Phone: +1 (949) 273 - 2824
• Email: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware
• Facebook: www.facebook.com/helpware.io
• Twitter: x.com/helpwarecom
• Instagram: www.instagram.com/helpware.io

4. Concentrix

Concentrix supports retail and ecommerce businesses with customer care, technical support, data and analytics, enterprise technology, and digital operations. Its retail work covers customer journeys across channels, using advisors alongside AI, automation, and machine translation to support high-volume and multilingual interactions.

The company has a substantial U.S. footprint with locations across states including Georgia, Missouri, Michigan, South Carolina, Texas, Tennessee, and Florida. Concentrix is a practical fit for large retailers that want to connect contact center delivery with analytics, technology modernization, and broader digital experience programs.

Key Facts

• Best for: Large retailers running multi-channel customer experience programs
• Core services: Customer care, technical support, digital operations, analytics, CX technology
• Industries: Retail and ecommerce, consumer electronics, technology, travel, healthcare and financial services
• Location: Multiple U.S. delivery locations
• Notable strength: Integrates outsourced CX operations with technology and analytics

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

5. TP

TP, the current brand of Teleperformance, provides retail and ecommerce customer support across the shopping lifecycle, including acquisition, relationship management, campaigns, collections, sales, delivery support, and recall management. Its broader retail offer also covers sales and marketing services, fraud prevention, digital security, and process optimization.

TP operates in the United States through domestic, nearshore, offshore, and work-at-home delivery models. Its scale and multi-country infrastructure suit retailers that need large programs, multilingual coverage, seasonal flexibility, or a combination of customer service and operational transformation.

Key Facts

• Best for: Enterprise retailers needing large-scale, multi-region CX delivery
• Core services: Ecommerce support, customer care, sales and marketing support, fraud prevention, process optimization
• Specialization: Global digital business services for retail and ecommerce
• Location: United States operations with domestic and distributed delivery
• Notable strength: Broad geographic delivery options for large customer programs

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

6. TTEC

TTEC provides customer care outsourcing for retail and ecommerce organizations, with support for voice, digital channels, self-service, sales, technical support, trust and safety, and back-office functions. Its retail offering emphasizes flexible staffing and the ability to manage seasonal demand without separating service delivery from the underlying CX technology.

The company combines BPO operations with consulting, analytics, workforce management, CRM, and AI-enabled customer experience tools. This setup is useful for retailers that want an outsourcing partner to operate the contact center while also helping modernize the systems and workflows behind it.

Key Facts

• Best for: Retailers modernizing customer care while outsourcing operations
• Core services: Customer care BPO, contact centers, technical support, sales support, trust and safety, back office
• Specialization: CX operations combined with technology and consulting
• Location: United States presence and global delivery network
• Notable strength: Connects outsourced service delivery with CX technology

Contact Information

• Website: www.ttec.com
• Phone: +1.800.835.3832
• Email: verifications@thomas-and-company.com
• Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

7. Foundever

Foundever supports retail brands with customer service, ecommerce support, sales and retention, technical support, back-office processes, returns and refunds, payments, and trust and safety. Its retail practice is built for brands that need customer care to work across channels while staying connected to loyalty, cart, and post-purchase operations.

Foundever has more than ten U.S. locations and a sizable domestic workforce, alongside global delivery capabilities. The company is well suited to retailers that need a broad CX partner with both U.S. capacity and international scale, particularly for programs that mix customer care with sales, retention, and technical support.

Key Facts

• Best for: Retail brands needing broad customer lifecycle support
• Core services: Customer care, ecommerce support, returns and refunds, sales and retention, technical support, back office
• Specialization: Retail customer experience operations
• Location: More than ten locations in the United States
• Notable strength: Wide retail CX scope from service through retention

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

8. Alorica

Alorica provides customer experience outsourcing for retail and consumer goods companies ranging from online brands to big-box and luxury retailers. Its services cover the customer journey from pre-sale through post-sale, supported by customer care, revenue generation, sales, back-office operations, fraud prevention, and trust and safety capabilities.

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Headquartered in Irvine, California, Alorica gives U.S. retailers access to a large domestic company with a wider international delivery network. Its mix is most relevant when customer service needs to support both service outcomes and commercial goals such as retention, upselling, or customer acquisition.

Key Facts

• Best for: High-volume retail CX programs with service and revenue goals
• Core services: Customer care, revenue generation, sales, back office, fraud prevention, trust and safety
• Industries: Retail and consumer goods, technology, healthcare, financial services, travel
• Location: Headquarters in Irvine, California
• Notable strength: Combines support operations with sales and retention functions

Contact Information

• Website: alorica.com
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA
• Phone: +1 866.256.7422
• Email: concierge@alorica.com
• LinkedIn: www.linkedin.com/company/alorica
• Twitter: x.com/OfficialAlorica
• Facebook: www.facebook.com/AloricaFanPage
• Instagram: www.instagram.com/officialalorica

9. SupportNinja

SupportNinja provides ecommerce customer service outsourcing for retail, ecommerce, and consumer goods companies. Its teams handle customer inquiries, order requests, product questions, and seasonal volume across omnichannel workflows, with multilingual coverage and dedicated teams that learn a client’s products, processes, and customer expectations.

The company is headquartered in Austin, Texas, and pairs its U.S. base with international delivery capacity. SupportNinja is a good fit for fast-growing ecommerce businesses that want a dedicated support operation without moving immediately to the scale and complexity of the largest global BPO providers.

Key Facts

• Best for: Growing ecommerce brands building dedicated support teams
• Core services: Ecommerce customer service, order support, live chat, phone, email, customer retention
• Specialization: Dedicated omnichannel support teams
• Location: U.S. headquarters in Austin, Texas
• Notable strength: Flexible scaling for seasonal and growth-driven demand

Contact Information

• Website: www.supportninja.com
• LinkedIn: www.linkedin.com/company/supportninja
• Facebook: www.facebook.com/supportninja
• Twitter: x.com/supportninja

10. Fusion CX

Fusion CX provides U.S.-based retail and ecommerce customer support alongside broader BPO and digital operations. Its retail services include personalized customer care, order and ecommerce assistance, while its wider capabilities cover quality assurance, automation, and multichannel support across voice and digital channels.

The company operates multiple contact centers in the United States, including locations in Georgia, North Carolina, Texas, and Pennsylvania. Fusion CX is especially relevant to retailers that want domestic delivery options while keeping access to multilingual and global outsourcing capacity for larger or more distributed programs.

Key Facts

• Best for: Retailers seeking U.S.-based support with global scaling options
• Core services: Customer support, ecommerce assistance, multichannel CX, quality assurance, digital operations
• Specialization: Retail and ecommerce customer experience outsourcing
• Location: Multiple U.S. contact centers
• Notable strength: Domestic delivery combined with broader global BPO capacity

Contact Information

• Website: www.fusioncx.com
• Phone: (855) 200-9168
• Email: contact@fusioncx.com
• Address: 3150 Holcomb Bridge Road, Suite 300, 3rd Floor, Norcross, GA 30071
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

11. Infosys BPM

Infosys BPM offers retail outsourcing across merchandising, category management, supply chain, order fulfillment, customer management, finance and accounting, sourcing, procurement, digital marketing, content management, and omnichannel customer care. Its Plan-Buy-Move-Sell framework is designed for large retailers that outsource processes across the value chain rather than a single contact center function.

In the United States, Infosys BPM operates delivery centers in Atlanta, Des Moines, Indianapolis, and the Phoenix area. The company is best aligned with enterprise retailers that want process outsourcing connected to technology, analytics, and shared-service transformation across both customer-facing and internal operations.

Key Facts

• Best for: Enterprise retailers outsourcing multiple business processes
• Core services: Merchandising, supply chain, order fulfillment, customer management, finance, procurement, omnichannel care
• Specialization: End-to-end retail BPM and managed services
• Location: U.S. delivery centers in Georgia, Iowa, Indiana, and Arizona
• Notable strength: Covers retail operations well beyond the contact center

Contact Information

• Website: www.infosysbpm.com
• Phone: +1 770 690 1500
• Email: InfosysBPM@infosys.com
• Address: 3225 Cumberland Blvd. SE, Suite 600 / 700, Atlanta GA 30339,USA
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• Instagram: www.instagram.com/infosysbpm

12. Genpact

Genpact works with retailers on front-office customer experience, middle-office supply chain and technology processes, and back-office finance operations. Its retail services use data, analytics, automation, and AI across areas such as omnichannel experience, sourcing and category management, finance and accounting, sales and commercial operations, supply chain management, and value leakage prevention.

The company has a significant U.S. presence with offices in locations including New York, Atlanta, Plano, Danville, and Wilkes-Barre. Genpact fits large retailers looking for a transformation-oriented BPO partner that can connect customer operations with finance, supply chain, analytics, and enterprise process redesign.

Key Facts

• Best for: Large retailers connecting BPO with process transformation
• Core services: Retail CX, finance and accounting, supply chain, sourcing, commercial operations, analytics
• Specialization: Data and AI-enabled business operations
• Location: Multiple U.S. offices, including New York and Texas
• Notable strength: Front-to-back retail operations coverage

Contact Information

• Website: www.genpact.com
• Email: hr.helpdeskexit@genpact.com
• Phone: +1 (212) 896-6600
• Address: 521 5th Ave 14th Floor, New York, NY 10175
• LinkedIn: www.linkedin.com/company/genpact
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact
• Instagram: www.instagram.com/genpact_global

13. WNS

WNS, part of Capgemini, provides retail, ecommerce, marketplace, CPG, and direct-to-consumer operations across customer experience, finance, procurement, supply chain, analytics, and digital transformation. Its CX services include pre- and post-sales support, returns and refunds, loyalty execution, seller and vendor support, product onboarding, catalog content operations, fraud operations, and chargeback processing.

WNS lists New York as its global headquarters and maintains additional U.S. locations in states including Pennsylvania, South Carolina, Florida, Texas, and Washington. The breadth of its retail process coverage makes it relevant to enterprise brands that want to consolidate customer, seller, content, and back-office operations with one provider.

Key Facts

• Best for: Enterprise retail and ecommerce operations spanning multiple functions
• Core services: Customer service, returns, loyalty, seller operations, catalog content, fraud, finance, procurement
• Specialization: Intelligent operations for retail, ecommerce, marketplaces and CPG
• Location: Global headquarters in New York with additional U.S. locations
• Notable strength: Broad coverage of customer, seller, content and back-office processes

Contact Information

• Website: www.wns.com
• Phone: +91 22 6826 2100
• Email: dpo@wns.com
• Address: 515 Madison Ave 8th Floor, New York, NY 10022, United States
• LinkedIn: www.linkedin.com/company/wns-global-services
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• Instagram: www.instagram.com/wnsvibe

14. Sutherland

Sutherland provides retail digital business services across customer support, item data, order management, inventory, returns, store operations, finance, digital asset management, seller support, fraud, and trust and safety. Its retail practice serves retailers, consumer goods companies, marketplaces, ecommerce businesses, and digital commerce teams.

The company’s global headquarters are in Rochester, New York, with additional U.S. offices across New Jersey, Virginia, California, Illinois, Texas, and Arizona. Sutherland is a strong fit for retailers that want BPO execution connected to automation, analytics, and digital engineering across operational workflows beyond customer care alone.

Key Facts

• Best for: Retailers modernizing complex operational workflows
• Core services: Customer support, item operations, order management, returns, finance, catalog and asset operations
• Specialization: AI-enabled retail digital business services
• Location: U.S. headquarters in New York with multiple domestic offices
• Notable strength: Deep operational coverage across retail data, service and fulfillment workflows

Contact Information

• Website: www.sutherlandglobal.com
• Phone: +1-585-586-5757
• Email: marketing@sutherlandglobal.com
• Address: 175 Sully’s Trail Suite 301, Pittsford, NY 14534
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Facebook: www.facebook.com/Sutherland-Global-388462191504598
• Twitter: x.com/SutherlandCorp

15. TRANSFORM Solutions

TRANSFORM Solutions focuses on ecommerce outsourcing for operational work such as product catalog management, product data entry, marketplace management, order processing, inventory support, pricing monitoring, competitor analysis, reputation monitoring, and image processing. The service mix is more back-office and catalog-oriented than a conventional contact center.

The company maintains a U.S. office in Austin, Texas, while supporting ecommerce operations through its wider delivery model. TRANSFORM Solutions is particularly relevant to retailers and marketplace sellers that need accurate recurring execution behind the storefront, especially around listings, inventory, product information, and order workflows.

Key Facts

• Best for: Retailers and marketplace sellers outsourcing ecommerce back-office work
• Core services: Catalog management, data entry, marketplace management, orders, inventory, pricing and image processing
• Specialization: Ecommerce operational outsourcing
• Location: U.S. office in Austin, Texas
• Notable strength: Detailed catalog, marketplace and product-data operations

Contact Information

• Website: www.transformsolution.com
• Phone: (512) 955-8808
• Email: sales@transformsolution.com
• Address: 1005 Congress Avenue, Suite 925, Austin, TX 78701
• LinkedIn: www.linkedin.com/company/transform-solution-pvt-ltd
• Facebook: www.facebook.com/TFSBPO
• Twitter: x.com/Transform_BPO
• Instagram: www.instagram.com/transform.solutions

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Conclusion

Retail outsourcing is moving toward integrated operating models that connect customer experience with the processes behind the transaction.

That matters because a support interaction often depends on order data, inventory status, payment handling, returns policy, seller information, or product content being accurate at the same time.

The strongest retail BPO relationships therefore tend to be built around clear process ownership, measurable service levels, reliable systems integration, and the ability to scale without losing consistency.

U.S. buyers also have more delivery choices than a simple onshore-versus-offshore split, with domestic, nearshore, offshore, remote, and blended models available from many providers.

As automation expands, the practical differentiator will increasingly be how well a provider combines AI with accountable human operations across the full retail workflow.

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