Tech support is no longer a simple help line. It’s an operating layer that keeps hybrid workplaces, clouds, and a stack of SaaS running. Colombia helps with time zone fit, access to strong engineers, and bilingual teams - fewer late escalations, faster feedback loops. The outlook is clear: omnichannel intake, automation without theatrics, experience metrics that keep the user at the center. Demand will grow. So will expectations for mature processes.

This article reviews the best tech support outsourcing Companies in Colombia - providers with tidy processes, flexible coverage, and engineering depth proven in the field. It’s not a ranking, it’s a guide: some organizations need 24x7 and field services, others prioritize API-level troubleshooting and quick hooks into the ticketing stack. Walk through the profiles, map them to your context, and trim the shortlist. Fewer risks, fewer surprises when you go live.

1. NeoWork

We run tech support outsourcing in Colombia, building dedicated teams that keep systems steady, customers informed, and tickets moving instead of circling. Our model is simple enough to explain yet detailed in execution: hire selectively, train with intent, and plug nearshore specialists into live queues without breaking existing workflows. Those teams handle day-to-day issues across L1 and L2, from account resets to configuration help and API-level troubleshooting, with coverage windows aligned to business hours or stretched further when spikes demand it. 

Yes, we work with clients in Colombia, and we say that plainly because it shapes how we staff and schedule. Short ramp, clear playbooks, and practical guardrails make the handoffs predictable. We keep teammate retention at roughly 91% on a yearly basis and pass about 3.2% of candidates through our hiring funnel. That selectivity and stability are baked into how we build support crews, not bolted on after the fact.

Key Highlights: 

• Nearshore technical support delivered from Colombia with flexible coverage options
• Selective hiring and structured training that reduce repeat incidents
• Operational handoffs designed to fit existing tools rather than replace them
• Clear intake paths for routine requests and context-rich escalations for edge cases

Services: 

• Help desk staffing for L1 intake, ticket triage, and status communication 
• L2 technical support for software configuration, database queries, and API troubleshooting 
• Desktop support for device issues, installs, and end-user assistance when things break or slow down 
• Web support to maintain sites, apply updates, and troubleshoot performance or integration issues 
• Team ramp-up with a defined onboarding cycle so specialists absorb product context quickly

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Concentrix

Concentrix operates at the intersection of customer care and engineering, taking on outsourced technical support that ranges from simple how-to questions to deep troubleshooting. Work typically blends tiered helpdesk, self-service tools, and guided escalation, so incident paths stay clean and measurable. Multilingual, omnichannel coverage is part of the baseline, and support flows are designed to cover both customer and employee touchpoints without bouncing users around. The remit often includes SaaS and device support for B2C and B2B environments, with specialist queues when issues move past first-line resolution. Overall, the aim is steady resolution speed and fewer repeats, not louder promises. 

Why people choose them:

• Tiered tech support with self-service and clear escalation
• Omnichannel coverage with multilingual capacity
• Experience spanning software, hardware, and subscription models
• Ability to stand up focused expert queues for complex cases

What they offer:

• Helpdesk and incident resolution across channels
• Product configuration, troubleshooting, and break-fix workflows
• Knowledge base upkeep, automation, and deflection design
• Proactive monitoring for incidents and rapid response windows

Contact Information:

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

3. ARUS

ARUS focuses on managed IT operations with a service model that mixes automation, analytics, and hands-on support. The housekeeping work is deliberate: lifecycle management, monitoring, and fault prevention sit next to classic ticket handling, so outages get contained early. Their approach leans on an operating framework that stitches together tooling and AI, which helps shorten queues and cut repeat incidents. For clients, that looks like a support engine that runs quietly in the background while keeping endpoints and applications in order. 

On the workplace side, ARUS standardizes assistance with a service desk that favors self-service, auto-resolution, and guided handoffs when a human is needed. The same team covers on-site help, asset administration, and day-to-day user requests, keeping context in one place. Educational posts and guidance around what a service desk should do show an emphasis on process clarity rather than buzzwords. The outcome is familiar: fewer disruptions, quicker restores, and cleaner change windows. 

Standout qualities:

• Service desk backed by automation and analytics
• Lifecycle management aimed at preventing faults
• Unified handling of user support, assets, and endpoints

Services include:

• User support via service desk, self-service, and on-site help
• Managed monitoring with automated detection and correction
• Endpoint and asset administration with standardized requests
• Application and workplace support aligned to runbooks

Contact Information:

• Website: www.arus.com.co
• Facebook: www.facebook.com/arussolucionestecnologicas
• Twitter: x.com/arusoficial
• LinkedIn: www.linkedin.com/company/aruscompania
• Instagram: www.instagram.com/arussolucionestecnologicas
• Phone: 604 444 61 00

4. NTT DATA

NTT DATA runs outsourced workplace and end-user support as a structured program, not an ad-hoc help line. The offer spans strategy for modern workplace setups, omnichannel assistance, and device lifecycle services, all anchored by automation and AI to reduce manual touches. The orientation is practical: remove friction for users, standardize the tooling, and make support measurable with experience-based objectives. 

Operationally, services include a central support function that handles chat, voice, and portal intake with routing tuned for first-contact resolution. Device support is engineered as a service with zero-touch provisioning, field interventions when required, and options like smart lockers to speed swaps. A platform layer ties endpoints together for visibility and self-healing, so repetitive faults get squashed before they become outages. 

Scale and maturity show up in benchmarks and references, including recognition in analyst coverage for outsourced digital workplace services and public case material about modernizing help desks. The footprint processes large volumes of tickets and managed devices, which is useful when stability and repeatability matter more than slogans. The pattern is consistent: standardize, automate, and keep humans focused on the exceptions. 

What makes them unique:

• Omnichannel workplace support tuned for first-contact resolution
• Device lifecycle services with zero-touch provisioning and field repair
• Automation and self-healing across endpoint fleets
• External recognition in outsourced digital workplace services

Core offerings:

• Service desk with chat, voice, and portal intake tied to clear SLAs
• Device support, replacements, and on-site engineering as needed
• Endpoint management platform with analytics and auto-remediation
• Workplace strategy, adoption, and knowledge services for users

Contact Information:

• Website: co.nttdata.com
• Facebook: www.facebook.com/nttdata.latam
• Twitter: x.com/nttdatalatam
• LinkedIn: www.linkedin.com/company/ntt-data-europe-latam
• Instagram: www.instagram.com/nttdata.latam
• Address: Calle 97A N° 13A-57 Edificio 14-97 Park Bogotá 110221
• Phone: +5715190919

5. Outsourcing

Outsourcing works along the fault line where contact centers meet technical troubleshooting, taking recurring issues and routing them through a structured support flow. The setup blends customer care with product support, so end users can get configuration help, account fixes, or device guidance without hopping channels. Knowledge work sits in the middle - guides, macros, and analytics help shrink queue time and cut repeat tickets. Automation shows up in triage and self-service, with bots capturing simple requests while agents tackle edge cases. When incidents spike, specialized queues absorb the load and escalate with clean handoffs. The result is steady resolution pace and fewer surprises for downstream teams. 

Standout qualities:

• Multichannel operations aligned to customer journeys
• Process automation and analytics embedded in day-to-day work
• Clear separation between quick fixes and deep-dive cases

Services include:

• Technical support across chat, voice, and messaging with tiered routing
• Service desk operations with knowledge base upkeep and macro design
• Contact center troubleshooting for apps, accounts, and connected devices
• Automation for ticket intake, interaction analytics, and self-service flows

Contact Information:

• Website: outsourcing.com.co
• E-mail: mercadeo@outsourcing.com.co
• Facebook: www.facebook.com/FamiliaOS.BIC
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Address: Av. El Dorado # 81B-29, Colombia
• Phone: (+57) 3202197086

6. Auxis

Auxis structures outsourced IT support as a service with clear lanes: first-contact resolution for routine issues, guided escalation for the tough ones, and 24x7 coverage so tickets do not pile up overnight. Help desk and service desk functions are tuned for employee experience, mixing chat, voice, and portal intake with SLAs that aim for predictability. Analytics and automation trim manual effort, while shift-left practices move fixes closer to the first touch. Documentation is treated as living material, not shelfware. 

Engagement models flex between dedicated and shared teams, which helps match volume and complexity without over-engineering the roster. Playbooks address everything from password resets to application errors and endpoint hiccups, with bots handling repetitive tasks. Guidance on standing up or modernizing a support function comes with practical how-tos, including when to automate and when to escalate. The outcome is a service desk that behaves less like a hotline and more like a measured operating layer. 

What they do well:

• Service desk tuned for first-contact resolution and clean handoffs
• Choice of dedicated or shared resourcing to fit demand curves
• Automation used for triage, status updates, and repetitive fixes
• Practical guidance on tooling, SLAs, and self-service design

Core offerings:

• IT help desk outsourcing with multichannel intake and ITSM integration
• Service desk management with runbooks, KB care, and problem management
• Endpoint and application support with incident, request, and access workflows
• Automation for ticket routing, chatbots, and event-driven remediation
• Experience monitoring and reporting aligned to SLAs and SLOs

Contact Information:

• Website: www.auxis.com
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/auxis
• Address: Edificio Bancolombia Caribe Calle 1A #24-16 Barranquilla, Colombia
• Phone: (+57) 601 580 1473

7. Kyndryl

Kyndryl frames end-user support as a digital workplace program that runs across channels and devices. The service desk is omnichannel, always on, and tied to a platform layer that watches experience signals and prioritizes the right fixes. A virtual agent handles common asks, while human agents focus on exceptions that need context. It feels more like an operating fabric than a queue. 

Under the hood, workflow orchestration ties together contact center tech, experience analytics, and knowledge assets. That orchestration helps compress resolution time and keeps updates flowing back into documentation and automation. The platform scales on demand, so spikes get absorbed without tossing service levels overboard. Self-service is encouraged, not forced. 

Field needs are covered too - device swaps, break-fix, and zero-touch provisioning slot into the same support picture. The aim is consistent: reduce friction for users, make support measurable, and keep humans handling what automation cannot. It is a quietly disciplined way to keep workplaces stable when tools change fast. 

Why people choose this provider:

• Omnichannel service desk with virtual agent and human escalation
• Experience analytics and orchestration to guide fixes
• Scaling approach that absorbs volume spikes without chaos

Service catalog:

• IT support desk with chat, voice, and portal intake tied to experience targets
• Self-service and virtual agent for common requests and status queries
• Workflow orchestration with insights, dashboards, and knowledge management
• Device lifecycle services with provisioning, swaps, and field repair

Contact Information:

• Website: www.kyndryl.com
• E-mail: sales@kyndryl.com
• Twitter: x.com/kyndryl
• LinkedIn: www.linkedin.com/company/kyndryl
• Address: Colombia, Carrera 53 Numero 100-25 Bogota CUN 11001000, CO
• Phone: +1 855 596 3795

8. Gattaca

Gattaca blends process automation work with day-to-day operational care, taking responsibility for the stability of Bizagi-based workflows that run behind the scenes. Engagements typically start with expert consulting and platform setup, move through integration and quality checks, then settle into ongoing operations where incident handling and tuning matter. Dedicated crews watch live processes, keep configurations healthy, and mentor internal teams so fixes don’t depend on one person. A software factory streamlines enhancements and maintenance, while support continues after releases so issues get corrected without disrupting queues. The company’s specialization is clear - certified partnership, targeted Bizagi services, and a steady-operate mindset that favors continuity over theatrics. 

Highlights:

• Operations coverage for Bizagi in production environments
• Consulting, implementation, integration, QA, and mentoring in one program
• Software factory model that includes continuous support

Services include:

• Monitoring and operating Bizagi workflows with defined incident paths
• Application upkeep, small fixes, and release care through a software factory
• Integration support and configuration management for connected systems
• Mentoring and knowledge transfer to keep internal teams self-sufficient

Contact Information:

1. Website: gtko.tech
2. E-mail: comercial@gattaca.co
3. LinkedIn: www.linkedin.com/company/gattaca-outsourcing-s-a-s
4. Address: Av. Kr 45 # 103-34/40 - Bogotá, Colombia
5. Phone: +571 609 1029

9. Tincorp

Tincorp treats support as part of an end-to-end cloud program around Microsoft stacks. The offer mixes managed services, multichannel assistance, and modernization work across Microsoft 365, Azure, and workplace tools. A 24x7 premium support option is available for customers that need round-the-clock help, which pairs well with migration and adoption projects. The tone is practical: configure, stabilize, then keep the lights on without fuss. 

On the ground, teams handle tenant care, user enablement, and change windows for common workloads, with training assets that reduce repeat tickets. Security services run alongside operations for identity, directories, and network protection, with managed support baked in. The net result is an operating layer that can absorb spikes without losing context for users. It reads less like a one-off project shop and more like a caretaker for everyday tech. 

Key points:

• Services 360 model that includes managed operations and support
• Focus on modern work automation with Power Platform and SharePoint
• Security practice that covers firewall and identity services

Services cover:

• Azure operations help - workload monitoring, configuration, and recovery practices
• Security operations assistance - firewall management and directory services
• Adoption and training - structured courses and enablement for end users

Contact Information:

• Website: tincorp.net
• E-mail: servicioalcliente@tincorp.net
• Facebook: www.facebook.com/TincorpOficial
• LinkedIn: www.linkedin.com/company/tincorp
• Instagram: www.instagram.com/tincorpinternational
• Address: Cl. 22f #86-61, Bogotá – Colombia
• Phone: (+57) 3158194524

10. Servinformación

Servinformación approaches support through an MSP lens, combining cloud management with location intelligence know-how. The managed program covers full IT stewardship while keeping a human help line in reach for users who simply need something fixed. In short, infrastructure and apps are watched, tuned, and supported so internal teams can focus elsewhere. The offering sits comfortably within the Google ecosystem without feeling locked in. 

Under the MSP umbrella, the catalog includes infrastructure administration, end-user assistance, and security controls alongside data protection routines. Virtualization and cloud computing are part of the day job, as are application updates, patches, and monitoring to prevent slowdowns before they spread. It’s a tidy set of building blocks that maps well to everyday service desk needs. 

For users, support shows up in clear ways - a help center, technical assistance, and steady communication channels. Behind that, performance monitoring feeds back into operations so fixes don’t arrive late. The cadence is predictable, which is often what matters most when incidents appear at awkward times. 

Standout qualities:

• MSP program that blends cloud operations with geospatial expertise
• Help Desk and end-user assistance available as part of the service
• Coverage spans infrastructure, application care, and security
• Built around Google Cloud and Workspace capabilities

Their services include:

• End-user assistance and Help Desk for everyday requests
• Infrastructure monitoring, configuration, and incident handling
• Application administration with updates, patches, and performance checks
• Data backup, recovery, and continuity support

Contact Information:

• Website: servinformacion.com
• E-mail: servicliente@servinformacion.com
• Facebook: www.facebook.com/servinformacion
• Twitter: x.com/servinformacion
• LinkedIn: www.linkedin.com/company/servinformacion
• Instagram: www.instagram.com/servinformacion
• Address: Bogotá, Colombia, Calle 84 #24-78 Polo Club
• Phone: + (60 1) 2562030

11. Konecta

Konecta runs outsourced technical support as part of a broader CX play that mixes human agents with automation. The offer spans guided troubleshooting, product setup help, and knowledge-driven deflection so simple issues land in self-service while exceptions reach the right queue. Under the hood, an employee care center handles IT incidents and requests with tracking against experience targets, which keeps response patterns predictable. Device handling isn’t an afterthought either - smart lockers and proximity services streamline swaps and returns without long pauses. The overall pattern is familiar and steady: omnichannel intake, clear handoffs, and service design meant to reduce repeats rather than just close tickets. 

Standout qualities:

• Hybrid support approach that blends human expertise and AI
• Employee care model with measurable IT incident handling
• Tools for frictionless device exchanges via smart lockers
• Omnichannel CX foundation that absorbs technical workflows

Service line up:

• Tiered troubleshooting with self-service and agent escalation
• IT incident and request handling with SLA and experience tracking
• Knowledge base care, macros, and deflection design across channels
• Device swap and returns support tied to proximity services

Contact Information:

• Website: konecta.com
• LinkedIn: www.linkedin.com/company/konecta-group
• Address: Cll 8 B # 65 - 191 Medellin, Colombia

12. IntouchCX

IntouchCX treats tech support as a customer experience lever, not only a break-fix queue. The program covers expert guidance, onboarding and setup, and proactive outreach when signals point to friction. A public solutions catalog anchors this with named practices across digital CX, back office, and trust & safety, so support doesn’t live in isolation. The intent is simple: shorten time to resolution and turn help moments into durable loyalty. 

Operations lean on a service desk hub with self-service tools for routine needs and clean paths to humans for outliers. Surrounding capabilities - analytics, agent assist, and a mature trust & safety practice - help keep channels safe while agents focus on the right fixes. Recent moves, like expanding trust & safety via acquisition, show an appetite for adjacent controls that protect interactions at scale. It reads like a connected stack rather than siloed teams. 

Why people like this partner:

• Technical support framed as part of the CX strategy
• Omnichannel intake with self-service for common requests
• Analytics and agent-assist tools to guide resolution paths

Core offerings:

• Guided setup, configuration help, and troubleshooting across channels
• Service desk with portal tools, chat, and voice routing
• Knowledge upkeep, automation, and experience analytics for reduction of repeats
• Trust & safety operations that safeguard user interactions

Contact Information:

• Website: www.intouchcx.com
• Facebook: www.facebook.com/intouchcx.official
• Twitter: x.com/intouch__CX
• LinkedIn: www.linkedin.com/company/intouchcx
• Instagram: www.instagram.com/intouchcx
• Address: Diagonal 25 G # 95 A - 85 Bogotá, Colombia

13. Noventiq

Noventiq positions outsourced support as a managed program that can take over maintenance tasks, handle multi-vendor cases, and, when required, assume full responsibility for infrastructure operations. A single support portal provides 24x7 access to create tickets, track performance, and coordinate with engineers. The approach favors stable processes over theatrics - clear scope, defined responsibilities, and cross-vendor coordination so issues don’t bounce between suppliers. 

Service operations are built on a cloud operating model and mapped to established frameworks. Documentation points to ITIL v4 process alignment and ISO 20000 policy coverage, with an MSP service desk that monitors environments and handles first-line intake around the clock. That scaffolding matters when environments mix cloud services, legacy systems, and vendor-specific tooling. 

Given a deep Microsoft practice, the catalog naturally includes support for Microsoft 365, Teams, and related services, alongside broader cloud administration. Customers can lean on Noventiq for setup questions, run issues, and recovery patterns without stitching together multiple providers. In short, one front door, many moving parts handled behind it. 

Reasons to consider:

• Ability to assume maintenance or full infrastructure operations
• Operations aligned to ITIL v4 with ISO 20000 policy framework
• Cloud-oriented delivery model designed for mixed environments

Services cover:

• Managed service desk with monitoring, incident routing, and first-line fixes
• Multi-vendor troubleshooting and coordination to closure
• Cloud and workplace administration including Microsoft workloads
• Backup, recovery, and continuity routines tied to documented runbooks

Contact Information:

• Website: noventiq.com
• E-mail: colombia@noventiq.com
• Address: Carrera 15 N° 91-30 - Piso 4 Edificio Anfora Bogotá, Colombia
• Phone: +57 315 7969143

14. Sutherland

Sutherland runs outsourced technical support as an operating layer, not just a call queue. Work spans level 0 through level 3 help, with omnichannel intake and round-the-clock coverage so incidents get logged, routed, and fixed without drift. Multilingual capacity matters for consumer apps and enterprise tools alike, and the service desk acts as a single front door for issues, requests, and how-to questions. The idea is simple enough - let users reach help in the channel they prefer, keep escalations clean, and measure the journey end to end. 

Alongside day-to-day support, Sutherland leans on a CX stack with AI for deflection, agent assist, and knowledge upkeep, so simple problems land in self-service while trickier ones get context-rich handoffs. Platform components like conversational automation, knowledge engines, and experience analytics sit behind the scenes and nudge resolution speed without turning support into a black box. Process guardrails show up too - ITIL-style practices and defined SLAs keep the mechanics predictable when volumes spike. 

Why they stand out:

• AI-augmented operations for deflection, agent guidance, and knowledge care
• Single front door for incidents, requests, and how-to support
• Process discipline with SLA focus and ITIL-aligned methods

Services include:

• Tiered troubleshooting across chat, voice, messaging, and portal intake
• Service desk operations with incident, request, and problem handling
• Knowledge base curation, automation design, and experience analytics
• User onboarding help, configuration guidance, and corrective actions

Contact Information:

• Website: www.sutherlandglobal.com
• Facebook: www.facebook.com/SutherlandGlobal
• Twitter: x.com/SutherlandCorp
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Address: Carrera 7 #156 – 10 Pisos 32-33 Bogotá, Colombia
• Phone: +57-035-320-8900

Conclusion

Tech support outsourcing is not just a contract, it is the operating layer that shapes recovery speed, team calm, and user experience. A poor fit breaks escalations, grows backlogs, and blurs ownership. Getting it right means building a stable loop - clear rules, agreed metrics, and a service desk that resolves instead of forwarding. 

How to narrow providers from this list. Match profiles to your load - B2C, B2B, or internal service desk. Ask for sample runbooks and KB excerpts, queue snapshots, and repeat-rate figures. Check how the provider plugs into current tools rather than replacing them without cause. Clarify hiring and retention practices - they directly affect line stability. Finally, lock a 30-60-90 day plan - goals, metrics, and retro cadence. A good choice shows up quickly - fewer escalations, a quieter inbox, predictable restore windows. Not loud promises, just steady process-driven work