Technical support outsourcing in Colombia covers two related needs: customer-facing troubleshooting and internal IT assistance for employees. Nearshore support teams can overlap with North American working hours while serving software users, contact center customers, and distributed workforces. Buyers should look beyond basic ticket coverage to the provider's escalation practices, knowledge management, language capabilities, and ability to work inside existing systems.

1. NeoWork

NeoWork builds outsourced technical support teams with Colombia-based talent for companies that need consistent help desk coverage and direct access to trained specialists. Its model covers first-line ticket handling, account and application questions, software configuration, and more technical escalations. Teams work within client workflows, rather than requiring an entirely new support operation.

Staffing is a central part of the service. NeoWork reports 91% annualized teammate retention and selects roughly 3.2% of applicants, figures that help explain its emphasis on continuity and selective hiring. The nearshore arrangement is particularly relevant to North American companies seeking overlapping business hours and dedicated support personnel.

Key Facts

• Best for: Dedicated nearshore technical support teams
• Core services: Technical support outsourcing, L1 and L2 help desk, desktop support, software troubleshooting
• Delivery: Colombia-based technical support staffing

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. Concentrix

Concentrix combines outsourced customer care with technical support for software, consumer products, connected devices, and digital services. Its support programs can bring together contact center agents, technical specialists, knowledge management, and self-service channels. This helps businesses organize high-volume product issues while retaining a clear path for complex cases.

The company has delivery operations in Colombia within a wider global customer experience network. Its model is useful for organizations that need technical troubleshooting alongside multilingual customer communication, rather than managing those functions through separate providers.

Key Facts

• Best for: High-volume customer-facing product support
• Core services: Technical troubleshooting, omnichannel support, customer care
• Colombia presence: Local customer experience delivery operations

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Facebook: www.facebook.com/people/Concentrix/100064784884066
• Twitter: x.com/concentrix

3. NTT DATA

NTT DATA supports enterprise employees through managed digital workplace and service desk programs. Its scope includes help desk intake, device lifecycle processes, endpoint management, and work on the underlying systems that affect the end-user experience. A single operating model can connect routine assistance with escalation to infrastructure and application specialists.

With operations in Colombia, NTT DATA brings enterprise IT delivery capabilities to companies managing distributed teams and large device estates. It is a relevant option where technical support must work with broader modernization, automation, and managed IT objectives.

Key Facts

• Best for: Enterprise employee and workplace support
• Core services: IT service desk, endpoint support, device lifecycle management
• Colombia presence: Bogotá operations

Contact Information

• Website: co.nttdata.com
• Phone: +5715190919
• Address: Calle 97A N° 13A-57 Edificio 14-97 Park Bogotá 110221
• Instagram: www.instagram.com/nttdata.latam
• Facebook: www.facebook.com/nttdata.latam

4. Outsourcing S.A.S. BIC

Colombia-based Outsourcing S.A.S. BIC delivers business process outsourcing and contact center services that include technical support. It organizes customer issues through multiple communication channels and supports escalation across different levels of complexity. The company also works with process automation and customer experience measurement.

Its technical support offering is especially pertinent to organizations that need troubleshooting embedded into customer service operations. Companies can use a unified support process for service requests, product questions, follow-ups, and incidents rather than maintaining disconnected customer care and technical teams.

Key Facts

• Best for: Customer technical support within a BPO program
• Core services: Multichannel support, tiered technical assistance, contact center operations
• Location: Colombia

Contact Information

• Website: outsourcing.com.co
• Email: mercadeo@outsourcing.com.co
• Phone: 601-600-0222
• Address: Av. El Dorado #81b-29, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Facebook: www.facebook.com/FamiliaOS.BIC

5. Auxis

Auxis delivers nearshore IT outsourcing and managed service desk functions from Latin America, with a substantial delivery footprint in Colombia. Its services cover incident and request handling, endpoint and application assistance, and the procedures required to keep a support operation measurable. Automation and knowledge management are part of its approach to recurring requests.

The firm has operated in Barranquilla and expanded with a Bogotá outsourcing center in 2026. Its Colombian operations make it relevant for companies that want regional IT support capacity backed by an established managed services organization.

Key Facts

• Best for: Nearshore IT service desk outsourcing
• Core services: IT help desk, managed IT, endpoint and application support
• Colombia presence: Barranquilla and Bogotá delivery centers

Contact Information

• Website: www.auxis.com
• Phone: (+57) 601 580 1473
• Address: Caribe Calle 1A #24-16 Barranquilla, Colombia
• LinkedIn: www.linkedin.com/company/auxis
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis

6. Kyndryl

Kyndryl provides managed infrastructure and digital workplace services for organizations with complex IT environments. End-user assistance is tied to device operations, service management, and the larger systems employees depend upon. That broad technical remit can help enterprise support desks deal with incidents that cross application, endpoint, and infrastructure boundaries.

Kyndryl operates in Colombia as part of its international technology services network. It is suited to buyers looking for an outsourced technical support arrangement that connects to wider enterprise infrastructure management and ongoing operational improvement.

Key Facts

• Best for: Large enterprise infrastructure and workplace environments
• Core services: Digital workplace, service management, infrastructure support
• Colombia presence: Bogotá operations

Contact Information

• Website: www.kyndryl.com
• Email: inquiry@kyndryl.com
• Phone: +1.929.769.4800
• Address: Carrera 53 Numero 100-25 Bogota
• LinkedIn: www.linkedin.com/company/kyndryl
• Twitter: x.com/kyndryl

7. Gattaca Outsourcing

Gattaca Outsourcing works with enterprise technology platforms, process automation, and application-related technical services. Its activities include implementation and ongoing support around business software, with particular relevance to companies using workflow and process management tools. Support can therefore sit close to the system configuration and business processes that produce service requests.

Based in Bogotá, Gattaca has published work involving Bizagi solutions and technical assistance. It offers a focused option for organizations that need knowledgeable support for enterprise applications and process platforms rather than only generic first-contact customer care.

Key Facts

• Best for: Business application and workflow platform support
• Core services: Software implementation, technical assistance, process automation
• Location: Bogotá, Colombia

Contact Information

• Website: gtko.tech
• Email: comercial@gattaca.co
• Phone: +571 609 1029
• Address: Av. Kr 45 # 103-34/40 - Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/gattaca-outsourcing-s-a-s

8. Tincorp International

Tincorp provides outsourced technology services for companies using cloud systems, Microsoft platforms, and business IT infrastructure. Its offering covers operational support, technology consulting, and administration of systems that businesses use daily. This links help desk work to practical tasks such as account configuration, software access, and cloud service management.

The company operates from Bogotá and is especially relevant to businesses looking for hands-on technical assistance around Microsoft 365 and related IT environments. A locally accessible provider can also help organizations coordinate technical projects with routine operating needs.

Key Facts

• Best for: Microsoft and business cloud support
• Core services: IT outsourcing, cloud services, technical consulting
• Location: Bogotá, Colombia

Contact Information

• Website: tincorp.net
• Email: servicioalcliente@tincorp.net
• Phone: +57 315 819 4524
• Address: Cl. 22F #86-61, Bogotá – Colombia

9. Servinformación

Servinformación is a Colombian technology company with work across cloud, data, and location-based business solutions. Its services involve the implementation and management of technology platforms that need ongoing specialist assistance. For companies using cloud and geospatial products, that technical context is valuable when issues require more than standard scripted troubleshooting.

The company is based in Bogotá and works with organizations modernizing their technology infrastructure and data operations. Its support-oriented capabilities fit businesses seeking a provider that understands the applications and platforms being maintained, including the operational requirements surrounding them.

Key Facts

• Best for: Cloud and geospatial platform support
• Core services: Cloud technology, data services, location-based solutions
• Location: Bogotá, Colombia

Contact Information

• Website: servinformacion.com
• Email: servicliente@servinformacion.com
• Phone: +(60 1) 256-2030
• LinkedIn: www.linkedin.com/company/servinformacion
• Instagram: www.instagram.com/servinformacion
• Facebook: www.facebook.com/servinformacion
• Twitter: x.com/servinformacion

10. Konecta

Konecta provides outsourced customer experience services that include product assistance and technical interactions. Its programs combine agents, contact center systems, analytics, and automation to handle customer questions across voice and digital channels. Structured escalation and knowledge resources make the model useful for recurring technical issues at scale.

Konecta has established operations in Colombia, including Medellín. Its approach is relevant to businesses that need their technical support operation closely aligned with broader customer care, particularly when user education, guided setup, and service follow-up are part of the support journey.

Key Facts

• Best for: Omnichannel customer technical support
• Core services: Customer care, technical assistance, contact center outsourcing
• Colombia presence: Medellín operations

Contact Information

• Website: konecta.com
• Address: Calle 8 B # 65 - 191 Centro Empresarial Puerto Seco, Medellin
• LinkedIn: www.linkedin.com/company/konecta-group

11. IntouchCX

IntouchCX runs outsourced customer experience programs with capabilities for product help, digital customer interactions, and troubleshooting. Its technology-driven support work can blend agents with self-service, knowledge tools, and analytics. For companies selling apps, services, or connected products, this makes technical assistance part of a consistent customer experience.

The provider has a Bogotá campus within its Latin American delivery network. That Colombian presence supports nearshore service arrangements for companies seeking customer-facing technical teams and coverage across several contact channels.

Key Facts

• Best for: Digital-product and customer-facing troubleshooting
• Core services: Customer experience outsourcing, technical help, digital channels
• Colombia presence: Bogotá campus

Contact Information

• Website: www.intouchcx.com
• Address: Diagonal 25 G # 95 A - 85, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/intouchcx
• Instagram: www.instagram.com/intouchcx
• Facebook: www.facebook.com/intouchcx.official
• Twitter: x.com/intouch__CX

12. Noventiq

Noventiq helps organizations run enterprise technology environments through cloud, cybersecurity, and managed service offerings. Technical assistance is connected to software platforms, infrastructure, and the vendors that support them. Its managed support approach is particularly relevant when businesses have multiple products and suppliers but want a more coordinated incident process.

With operations serving the Colombian market, Noventiq is a candidate for companies planning technical support alongside cloud implementation or ongoing IT management. The combination of operational help and platform expertise can support both everyday requests and more specialized escalations.

Key Facts

• Best for: Multi-vendor enterprise technology support
• Core services: Managed IT services, cloud support, cybersecurity
• Colombia presence: Bogotá market operations

Contact Information

• Website: noventiq.com
• Email: info.latinoamerica@noventiq.com
• Phone: +57 315 7969143
• Address: Carrera 15 N° 91-30 - Piso 4 Edificio Anfora Bogotá, Colombia

13. Sutherland

Sutherland provides outsourced customer support and technology-related services, including technical troubleshooting across contact center and digital channels. Its operating model uses standardized workflows, knowledge resources, and automation to route common issues efficiently while moving difficult cases to specialists.

Colombia is part of Sutherland's delivery footprint. The company has continued recruiting technical support roles in Bogotá and Barranquilla in 2026, indicating active local capability. The organization is relevant for companies needing staffed support programs that connect technical problem solving with customer communication.

Key Facts

• Best for: Large-scale outsourced technical customer service
• Core services: Technical support, digital customer care, service operations
• Colombia presence: Bogotá and Barranquilla recruitment and delivery

Contact Information

• Website: www.sutherlandglobal.com
• Email: studioteam@sutherlandlabs.com
• Phone: +57-035-320-8900
• Address: Carrera 7 #156 – 10 Pisos 32-33 Bogota
• LinkedIn: www.linkedin.com/company/sutherland-global
• Facebook: www.facebook.com/SutherlandGlobal
• Twitter: x.com/SutherlandCorp

14. Conectys

Conectys delivers outsourced customer-facing technical support through contact center operations that include a delivery presence in Cali, Colombia. Its services cover product assistance, troubleshooting, and escalation workflows for businesses serving customers through voice and digital channels. The company combines support agents with knowledge management and reporting practices for consistent technical issue handling.

For software and digital service providers, Conectys offers a nearshore operating model for organizing tiered technical inquiries and recurring user problems. Bilingual support workflows and quality monitoring help companies serve customers across North American and Latin American markets while maintaining visibility into ticket resolution.

Key Facts

• Best for: Outsourced customer-facing product and software support
• Core services: Technical troubleshooting, ticket handling, tiered escalation
• Colombia presence: Cali customer support delivery operations

Contact Information

• Website: www.conectys.com
• LinkedIn: www.linkedin.com/company/conectys
• Instagram: www.instagram.com/conectys.global
• Facebook: www.facebook.com/conectysglobal

Conclusion

Outsourced technical support increasingly depends on how well human specialists, automation, and established IT processes work together. A service arrangement should define the issues each support level owns, the systems agents can access, and the conditions that trigger an escalation. Customer-facing teams also need consistent communication standards, while internal service desks should be measured against employee experience and resolution quality. Colombia's mix of contact center operators and specialist IT companies provides different operating models for these needs. The most durable contracts set expectations for onboarding, reporting, security, and knowledge transfer before the first tickets are assigned.

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