Running tech support can get overwhelming fast. Between troubleshooting, software updates, and endless customer questions, it takes more than just good tech skills to keep things running. That’s why many businesses now turn to technical support teams in Colombia.

These companies build reliable teams that handle everyday IT and customer issues with care and precision. They help businesses stay responsive without burning out their internal teams. Whether you’re managing a startup or a growing enterprise, working with a skilled support partner in Colombia can make your day-to-day operations a lot easier.

1. NeoWork

We provide technical support staff services in Colombia for companies that need help keeping systems and customers running smoothly. Our teams work as part of your operations, handling daily IT tasks, troubleshooting, and customer inquiries. We make it easy to scale technical support without the stress of hiring, training, or managing everything on your own.

Our setup is flexible. Some clients need a few support agents, while others require full departments. We build teams that match your tools and time zones, keeping everything consistent and efficient. Whether it’s live chat, help desk management, or backend issue resolution, we focus on maintaining steady workflows and fast response times. Our approach is backed by strong internal metrics – with a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, we make sure every person who joins a client team is prepared to deliver lasting, reliable support.

Key Highlights:

• Technical support staff services available in Colombia
• Flexible team models for startups and growing companies
• Experience across tech, healthcare, logistics, and e-commerce
• Teams trained in popular support tools like Zendesk, HubSpot, and Slack
• Operations built for long-term reliability and easy scaling

Services:

• IT and technical support staffing
• Customer experience and help desk management
• Quality assurance and reporting
• Workforce management and training
• Virtual assistant and back-office support

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. SupportSave

SupportSave provides technical support staff services in Colombia for companies that need reliable help managing technology and customer operations. The company builds bilingual teams that handle tasks like troubleshooting, software and network monitoring, remote assistance, and cloud platform support. Its operations in Colombia give clients access to experienced professionals who work across different time zones and communication channels.

The company’s teams assist clients from sectors such as telecom, healthcare, education, travel, e-commerce, and technology. They manage helpdesk operations, resolve software and hardware issues, and provide remote system support. With flexible setups and scalable options, SupportSave helps businesses maintain continuous and stable technical support without the need to build teams from scratch.

Key Highlights:

• Provides technical support staff services in Colombia
• Offers bilingual support in English and Spanish
• Handles Tier 1 and Tier 2 troubleshooting and system assistance
• Works with clients from telecom, healthcare, and technology sectors
• Provides multichannel support across phone, chat, and email

Services:

• IT helpdesk and remote desktop support
• Network monitoring and maintenance
• Software and platform assistance
• IoT and smart device monitoring
• Field service and dispatch support

Contact Information:

• Website: www.supportsave.com
• Address: 3150 Holcomb Bridge, Suite 300, Norcross, GA 30071
• E-mail: sales@supportsave.com
• LinkedIn: www.linkedin.com/company/support-save
• Facebook: www.facebook.com/SupportSave
  

3. N-iX

N-iX provides technical support staff services in Colombia, helping businesses build and manage reliable IT teams. The company focuses on software, infrastructure, and cloud support through nearshore collaboration. With offices in Medellin, N-iX connects global clients with skilled professionals who handle daily technical operations and ongoing system maintenance.

The company serves industries such as finance, logistics, telecom, healthcare, and manufacturing. Its teams manage infrastructure issues, assist with platform integration, and support cloud-based environments. The approach centers on flexibility, clear communication, and maintaining efficient systems for global clients.

Key Highlights:

• Offers technical support staff services in Colombia
• Nearshore teams aligned with US time zones
• Works across multiple industries, including telecom and healthcare
• Focuses on cloud and infrastructure support
• Provides scalable staffing and managed IT solutions

Services:

• IT and infrastructure support
• Cloud and data management
• Helpdesk and troubleshooting services
• Software and system maintenance
• Managed IT and consulting solutions

Contact Information:

• Website: www.n-ix.com
• Address: Carrera 42 #5, Sur 47, Medellin 
• Phone: +17273415669
• E-mail: contact@n-ix.com
• LinkedIn: www.linkedin.com/company/n-ix
• Twitter: x.com/N_iX_Global
• Facebook: www.facebook.com/N.iX.Company
  

4. Rootstack

Rootstack provides technical support staff services in Colombia, supporting clients who need reliable IT and software assistance. The company builds teams that manage daily system operations, handle software maintenance, and assist with technical inquiries. Rootstack’s Medellin office allows clients to work with bilingual specialists in real time, ensuring smoother collaboration and faster problem-solving.

Its teams work with companies in finance, retail, healthcare, and technology, offering support for software systems and business applications. Rootstack also provides managed services, ensuring stability for clients who prefer continuous technical coverage rather than hiring in-house staff.

Key Highlights:

• Provides technical support staff services in Colombia
• Works with bilingual teams based in Medellin
• Offers ongoing IT maintenance and troubleshooting
• Serves multiple sectors including technology and finance
• Combines managed services with direct client collaboration

Services:

• IT support and software maintenance
• Helpdesk and customer system management
• Managed IT and infrastructure services
• Cloud and data solutions
• Staff augmentation for technical roles

Contact Information:

• Website: rootstack.com
• Address: Cl. 26, Las Palmas Ave. #38-26, Medellin, Antioquia
• Phone: +57 44310559
• E-mail: info@rootstack.com
• LinkedIn: www.linkedin.com/company/rootstack
• Twitter: x.com/rootstack
• Facebook: www.facebook.com/rootstack
• Instagram: www.instagram.com/rootstack

5. BPM Consulting

BPM Consulting provides technical support staff services in Colombia through its outsourcing and offshoring solutions. The company works with clients that need IT helpdesk and system maintenance, offering both on-site and remote teams. Its service covers areas like software setup, program management, and network security support.

BPM Consulting’s teams assist organizations that rely on information systems, computer networks, and business software. The company also provides in-house and off-site service desk options, giving flexibility to clients depending on their internal structure.

Key Highlights:

• Provides technical support staff services in Colombia
• Offers both on-site and remote IT support models
• Works with information system and software companies
• Covers helpdesk and infrastructure maintenance
• Focuses on flexibility and client-specific needs

Services:

• IT outsourcing and support desk management
• Network setup and monitoring
• Software maintenance and installation
• Security system implementation
• Contact center and BPO services

Contact Information:

• Website: www.bpmconsulting.com.co
• Phone: 601 756 9094
• E-mail: sig@bpmconsulting.com.co
• LinkedIn: www.linkedin.com/company/bpm-consulting-sa
• Facebook: www.facebook.com/bpmconsulting
• Instagram: www.instagram.com/bpm_consulting_sas

6. Grupo IT Support

Grupo IT Support provides technical support staff services in Colombia, focusing on helping businesses with IT infrastructure, maintenance, and troubleshooting. The company builds teams that handle everyday technical tasks like software updates, network monitoring, and device management. Its support solutions are designed for businesses that want dependable help without managing in-house technical departments.

The company works with different industries that rely on stable systems and quick issue resolution. Grupo IT Support helps maintain uptime, improve workflows, and handle system configuration and monitoring for continuous operations.

Key Highlights:

• Provides technical support staff services in Colombia
• Focuses on infrastructure and system maintenance
• Supports network and software operations
• Works with companies across various industries
• Helps manage daily IT tasks and troubleshooting

Services:

• IT infrastructure and network support
• Software and hardware maintenance
• Helpdesk and remote assistance
• System updates and monitoring
• IT consulting and implementation services

Contact Information:

• Website: grupoitsupport.com
• Address: Centro Empresarial Buró 51. Calle 94 No. 51B-43 Ofi 401 Barranquilla/Colombia
• Phone: +57 301 6236292
• E-mail: info@grupoitsupport.com
• LinkedIn: www.linkedin.com/company/grupoitsupport
• Facebook: www.facebook.com/grupoitsupport
• Instagram: www.instagram.com/grupoitsupport

7. Peak Support

Peak Support provides technical support staff services in Colombia through nearshore outsourcing. The company builds bilingual teams that manage customer and technical operations across multiple channels. These teams assist clients with troubleshooting, software support, and backend systems, ensuring smooth communication between customers and businesses.

Peak Support works with companies in software, e-commerce, and telecommunications. Its agents are trained to provide service in both English and Spanish, managing tasks like system setup, device support, and customer requests. The company’s model combines flexibility, proximity, and steady support for global clients.

Key Highlights:

• Provides technical support staff services in Colombia
• Bilingual English-Spanish teams for customer and tech support
• Works with software, e-commerce, and telecom clients
• Nearshore model aligned with US time zones
• Uses modern communication infrastructure for 24/7 service

Services:

• Technical and customer support outsourcing
• SaaS and platform assistance
• Troubleshooting and helpdesk support
• Back-office and data processing
• AI and tech integration services

Contact Information:

• Website: peaksupport.io
• Phone: (866) 691-6371
• E-mail: info@peaksupport.io
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Twitter: x.com/Peak_Support
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Instagram: www.instagram.com/peak_support_outsourcing

8. TEAM International

TEAM International provides technical support staff services in Colombia as part of its wider IT and digital solutions. The company works with clients that need help managing infrastructure, cloud systems, and customer support operations. Its teams handle technical issues, system monitoring, and day-to-day maintenance tasks, offering both full-time and remote support.

The company builds dedicated delivery teams that integrate into client operations, providing steady technical support and assistance. With expertise in cloud management, software development, and QA, TEAM International helps companies maintain reliable technical systems while focusing on their main business goals.

Key Highlights:

• Provides technical support staff services in Colombia
• Builds dedicated delivery teams for IT and support functions
• Works across industries such as finance, healthcare, and logistics
• Offers 24/7 client and technical support through remote teams
• Supports operations with certified cloud and IT professionals

Services:

• IT and technical support staffing
• Cloud infrastructure monitoring
• Customer support and helpdesk services
• QA testing and maintenance assistance
• Managed IT and consulting solutions

Contact Information:

• Website: www.teaminternational.com
• Address: 1145 TownPark Avenue, Suite 2201, Lake Mary, FL 32746
• E-mail: sales@teaminternational.com
• LinkedIn: www.linkedin.com/company/team-international
• Twitter: x.com/team_intl
• Facebook: www.facebook.com/teamintl
• Instagram: www.instagram.com/teamintl.global

9. Sii Group Colombia

Sii Group Colombia provides technical support staff services in Colombia as part of its IT and software engineering operations. The company helps clients manage applications, infrastructure, and system performance. Its teams work with different industries to deliver technical support for software, business applications, and digital tools.

The company’s services include application maintenance, helpdesk operations, and software testing. It also supports clients with UX design, system upgrades, and IT troubleshooting. Based in Bogotá, Sii Group Colombia serves industries such as retail, banking, and telecommunications.

Key Highlights:

• Provides technical support staff services in Colombia
• Offers IT and software assistance across multiple industries
• Focuses on application maintenance and testing
• Supports both on-site and remote technical operations
• Located in Bogotá with experienced IT professionals

Services:

• IT support and software management
• Application monitoring and maintenance
• Software testing and QA
• UX design and web consulting
• Digital transformation and infrastructure support

Contact Information:

• Website: sii-group.com
• Address: Av. Cll 40A #13-09, Edificio UGI, Ofic. 1804-2102, Bogotá, Colombia
• Phone: +57 1 3001059
• LinkedIn: www.linkedin.com/company/sii-group-colombia
• Facebook: www.facebook.com/people/Sii-Colombia
  

10. Auxis

Auxis provides technical support staff services in Colombia through its nearshore outsourcing centers in Barranquilla, Bogotá, and Medellin. The company helps businesses with IT operations, software management, and technical helpdesk support. Its teams manage day-to-day system tasks, infrastructure monitoring, and customer service operations for North American clients.

Auxis builds dedicated teams that handle IT modernization, troubleshooting, and system optimization. The company combines local expertise with global experience, offering support for clients that want to maintain technology efficiency while reducing operational workload.

Key Highlights:

• Provides technical support staff services in Colombia
• Nearshore delivery centers in Barranquilla, Bogotá, and Medellin
• Focuses on IT operations, helpdesk, and infrastructure support
• Works with clients in finance, HR, and technology
• Offers real-time collaboration aligned with US time zones

Services:

• IT operations and technical support
• Infrastructure and software maintenance
• Helpdesk and customer assistance
• Digital transformation support
• Cloud and automation services

Contact Information:

• Website: www.auxis.com
• Address: Edificio Bancolombia Caribe Calle 1A #24-16, Barranquilla, Colombia
• Phone: (+57) 601 580 1473
• LinkedIn: www.linkedin.com/company/auxis
• Twitter: x.com/Auxis
• Facebook: www.facebook.com/AuxisConsulting

11. BKPO

BKPO provides technical support staff services in Colombia as part of its outsourcing and process management solutions. The company connects clients with skilled teams that handle customer service, contact center operations, and IT-related support. Its services help businesses manage communication channels and technical processes efficiently while maintaining focus on their core work.

The company offers customized setups that adapt to each client’s workflow. BKPO operates from Bogotá and serves clients in different industries, including healthcare, finance, and education. Its teams manage both back-office and technical functions, providing consistent and practical support across digital platforms.

Key Highlights:

• Provides technical support staff services in Colombia
• Offers customer and IT process outsourcing
• Focuses on contact center and back-office operations
• Works with clients in healthcare, finance, and education
• Based in Bogotá with a global service reach

Services:

• Technical and customer support outsourcing
• Contact center and helpdesk operations
• Back-office management and data processing
• IT system support and monitoring
• Process optimization and workflow management

Contact Information:

• Website: bkpo.net
• Address: Calle 26 #92-32, WeWork, Bogotá, Colombia
• E-mail: sales@bkpo.net
• LinkedIn: www.linkedin.com/company/bkpocolombia
• Instagram: www.instagram.com/bkpocolombia

Conclusion

Finding the right technical support partner in Colombia isn’t just about filling seats or outsourcing a few tasks. It’s about building a setup that actually works − one that keeps systems running, customers happy, and internal teams focused on the bigger picture. What makes Colombia stand out is the mix of skill, language flexibility, and work ethic that blends naturally with international operations.

Many local companies now provide teams that can jump in fast, adapt to different tools, and handle a full range of support needs − from IT troubleshooting to full helpdesk management. The market has grown a lot, but what stays consistent is the quality of people behind the work. Whether a business needs just a few specialists or an entire support department, Colombia offers dependable options that fit right into a company’s workflow without adding unnecessary complexity. It’s a place where global operations can grow with local expertise that simply gets the job done.

‍