Technical support has become a crucial part of modern business operations, ensuring that customers and employees receive timely assistance with software, hardware, and IT system issues. As technology grows more complex, maintaining an in-house support team can be costly and difficult to scale. Partnering with specialized technical support companies allows organizations to deliver seamless user experiences, maintain system uptime, and focus on their core business objectives.

The Philippines has become a leading destination for outsourcing technical support services. With a large pool of skilled professionals fluent in English and trained in IT, customer service, and problem-solving, Filipino support teams provide cost-effective and high-quality service to companies worldwide. These teams manage every aspect of technical support - from troubleshooting and live chat to system monitoring and infrastructure management - ensuring efficiency, reliability, and customer satisfaction around the clock.

1. NeoWork

At NeoWork, we provide dedicated technical support staff from the Philippines who help businesses across industries manage complex IT operations with efficiency and reliability. Our teams handle every aspect of technical support - from system monitoring, troubleshooting, and software installation to user assistance, incident management, and remote helpdesk services - ensuring smooth performance and minimal downtime.

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We emphasize responsiveness, precision, and consistent communication in every collaboration. Each specialist is selected through a rigorous process - only 3.2 % of candidates advance to client teams - which ensures a consistently high skill standard. Combined with NeoWork’s 91 % annualized teammate retention rate, this approach enables long-term stability, faster resolution times, and deep familiarity with client systems over time.

By leveraging the expertise of trained support professionals experienced in SaaS environments, ITIL processes, and global service desk tools, NeoWork helps partners maintain system uptime, improve customer satisfaction, and reduce internal workload. Beyond technical support, the company also provides customer service teams, healthcare virtual assistants, and AI data support, allowing organizations to manage multiple operational areas through one trusted partner.

Key Highlights:

• End-to-end technical support staffing services based in the Philippines
• 91 % employee retention and 3.2 % candidate selectivity rate for team consistency and performance
• IT professionals experienced in software, hardware, and network troubleshooting
• 24/7 coverage with structured SLAs and rapid response times
• Trained in major ticketing and CRM platforms (Zendesk, Jira, Freshdesk, Salesforce)
• Seamless integration with client systems and KPIs for service quality and uptime
• Scalable models for startups, SMEs, and enterprise clients

Services:

• Level 1 – 3 technical support and helpdesk operations
• Remote IT assistance and proactive system monitoring
• Software, hardware, and network troubleshooting
• Infrastructure maintenance and server administration
• Incident management, escalation, and ticket resolution
• Onboarding and internal tool support for client employees
• QA auditing and performance reporting for support teams

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Outsourced

Outsourced builds dedicated remote teams in the Philippines with a clear process for defining roles, recruiting specialists, and managing day-to-day operations. Technical support staff are sourced through a structured hiring flow that screens for practical troubleshooting ability, platform knowledge, and communication skills. Teams work to client schedules as an extension of in-house operations, reporting daily and aligning with existing tools and workflows.

For technical support programs, Outsourced covers help desk functions, software and app assistance, installation support, and general troubleshooting across consumer and enterprise environments. Operations oversight includes facilities, HR, and compliance practices aligned to recognized security standards. Engagements can be office-based or fully remote, with performance monitoring and quality controls handled centrally.

Key Highlights:

• Dedicated Philippine teams aligned to client hours and workflows
• Defined 4-step hiring and onboarding process for technical roles
• Office-based or remote staffing with centralized operations management
• Coverage across IT support, CX, and contact center functions
• Security practices aligned to international standards
• Daily reporting and performance oversight

Services:

• Technical support staffing and help desk coverage
• Software and app support
• Installation and setup assistance
• Troubleshooting for hardware, software, and systems
• Contact center technical support
• Recruitment, screening, and onboarding for tech roles

Contact Information:

• Website: outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: 18th Floor, Citibank Square, Eastwood City Cyberpark,Quezon City 1110, Metro Manila, Philippines
• Phone Number: +61 2 8073 4162
• Facebook: www.facebook.com/outsourcedcareers
• Email: contact@outsourced.ph

3. Select VoiceCom

Select VoiceCom operates a Philippines-based contact center with inbound, outbound, and back-office services, including dedicated technical support programs. Technical teams handle troubleshooting, software training, installation support, and ongoing user assistance, with options for after-hours and overflow coverage. Programs are designed around documented processes, training plans, and quality assurance routines.

The operation maintains audited controls and security practices under industry frameworks, supported by recruiting, staffing, and implementation functions. Sector experience spans telecommunications, consumer electronics, IT and managed services, healthcare, financial services, and more, allowing technical support staff to work within varied environments and toolsets.

Key Highlights:

• Technical support programs within a full-service contact center
• Security and compliance under recognized certifications
• Structured training, QA, and implementation processes
• After-hours and overflow support options
• Industry coverage across IT, telecom, electronics, and healthcare
• Dedicated recruiting and staffing for rapid ramp-up

Services:

• Technical support and troubleshooting
• Software training and user enablement
• Software installation and application support
• After-hours support and escalation handling
• Data verification and case documentation
• Back-office support for tech operations

Contact and Social Media Information:

• Website: selectvoicecom.com
• Phone: (855) 777-0778
• Email: info@selectvoicecom.com
• Address: 7th and 10th Floor, i1 Building, Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/select-voicecom
• Facebook: www.facebook.com/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph

4. optiBPO

optiBPO plans, builds, and manages dedicated offshore teams in the Philippines, with a focus on technology operations and IT support. Technical support roles include help desk, system administration, network support, security analysis, and web or application upkeep, all structured through standard job descriptions and measurable workflows. Teams are assembled to fit specific stacks, ticketing systems, and SLAs.

Support programs emphasize continuity, documentation, and access controls suited to client environments. Additional roles can extend to data management and development tasks when technical support needs overlap with maintenance or minor engineering work. Advisory resources and discovery sessions are available to scope the right mix of responsibilities before hiring.

Key Highlights:

• Dedicated IT support teams built and managed in the Philippines
• Role library covering help desk, sysadmin, network, and security
• Standard job descriptions to speed scoping and hiring
• Processes centered on documentation, SLAs, and access control
• Extension to web and application upkeep when required
• Global account management and local delivery

Services:

• IT support and help desk operations
• System administration and patch management
• Network support and monitoring
• Security analyst and incident response support
• Data management and user provisioning
• Web and application maintenance

Contact Information:

• Website: optibpo.com
• LinkedIn: www.linkedin.com/company/optibpo
• Phone Number: +61 0272 279 086 
• Address: 1 Margaret St. Sydney NSW 2000 Australia
• Facebook: www.facebook.com/optibpo
• Twitter: x.com/optibpo

5. Outsource Philippines

Outsource Philippines provides technical support outsourcing focused on steady uptime and clear troubleshooting. Coverage includes help desk tasks, IT support, network upkeep, software issues, and hardware incidents. Programs align to client tools and channels, with options for live chat, email, and phone support. Attention is placed on fast triage, clear documentation, and simple handoffs between tiers.

Industry fit spans logistics, telecommunications, healthcare, ecommerce, software, and finance. The operating model adds preventive maintenance alerts, cloud-enabled delivery, and encryption practices that protect data in flight and at rest. A dedicated specialist model is used so recurring issues are handled by staff familiar with the stack and past tickets.

Key Highlights:

• 24/7 technical support option across help desk, IT, and network
• Dedicated tech specialist assigned per account
• Preventive maintenance and real-time monitoring alerts
• Cloud-based delivery with remote fixes and collaboration
• Customer-focused runbooks and ticket documentation
• Encryption and security controls across supported platforms

Services:

• Help desk and end-user support
• IT support and device management
• Network support and basic monitoring
• Software troubleshooting and patch coordination
• Hardware diagnostics and replacement coordination
• Live chat, email, and phone support routing

Contact Information:

• Website: outsource-philippines.com
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• Phone Number: +632-8868-0096
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• Instagram: www.instagram.com/outsource.philippines

6. Support Staff PH

Support Staff PH builds offshore teams for operational support roles, including technical support. The operation employs staff directly and allows clients to manage day-to-day tasks if preferred. Facilities include office space with redundant connectivity, plus simple onboarding so teams can start quickly. The approach favors straightforward agreements and short pilot runs to validate fit.

Service scope ranges from ticket-based troubleshooting to chat and email handling, backed by reporting in common office tools. Alongside technical support, the catalog includes order processing, virtual assistance, appointment setting, data tasks, and lead work. Emphasis is placed on practical output, basic leadership structure, and clear goals per project.

Key Highlights:

• Direct employment model instead of pure staffing brokerage
• Option for client-managed or provider-managed workflows
• Office setup with dual internet for continuity
• Short pilot engagement available to prove scope and fit
• Simple commercial terms and quick start capability
• Broad support catalog that includes technical roles

Services:

• Technical support and troubleshooting
• Chat, email, and ticket handling
• Reporting using common spreadsheet functions
• Customer service and virtual assistant tasks
• Data entry, email handling, and lead generation
• Order processing and appointment setting

Contact Information:

• Website: supportstaffph.com
• Address: Cebu I.T. Park, Cebu, Philippines

7. Remote Staff

Remote Staff delivers remote team integration with staffing, onboarding, and ongoing performance routines suited to technical support and adjacent roles. Solutions cover recruitment, EOR compliance, payroll, and workforce monitoring, with options for ready-to-deploy teams or role-specific hiring. A structured hypercare phase supports the first weeks of operations, followed by regular reviews and replacement coverage from a bench if needed.

Role coverage includes customer support, administrators, data entry, web developers, and other functions that often sit near support workflows. Scoping sessions define responsibilities, SLAs, and required tools before hiring, so staff match current processes. The model focuses on continuity, measurable output, and clear cadence for coaching and feedback.

Key Highlights:

• Multiple engagement models, including EOR and plug-and-play teams
• Hypercare onboarding and defined performance cadence
• Bench and replacement program for continuity
• Workforce monitoring for attendance and productivity
• Payroll and compliance handled within Philippine regulations
• Discovery and scoping to match SOPs and SLAs

Services:

• Recruitment and placement for technical support roles
• Employer-of-record and compliant payroll administration
• Onboarding, training support, and early-stage hypercare
• Ongoing reviews, KPI tracking, and coaching routines
• Productivity and attendance monitoring
• Replacement and bench coverage for risk control

Contact Information:

• Website: www.remotestaff.ph
• LinkedIn: www.linkedin.com/company/remotestaff
• Address: Level 40, PBCom Tower  6795 Ayala Avenue Corner V.A. Rufino St.,Makati City, 1226 Philippines
• Facebook: www.facebook.com/filipinoremotestaff
• Twitter: x.com/remotestaffph
• Instagram: www.instagram.com/remotestaff
• Email: info@remotestaff.ph

8. Sysgen RPO

Sysgen RPO provides offshore recruitment process outsourcing (RPO) services from the Philippines, focusing on full-cycle recruiting, resume sourcing, and staffing support for global clients. The company structures its services to manage every stage of the recruitment process, from candidate identification to placement, ensuring continuity across both onshore and offshore hiring projects. Specialized support for vendor management systems (VMS) and contingency search allows clients to handle high-volume or hard-to-fill positions with organized sourcing routines.

Alongside core RPO work, Sysgen RPO supports offshore staffing, where remote recruiters operate as extensions of client teams. Processes emphasize practical sourcing efficiency, quick adaptation to client time zones, and role-specific alignment. With more than three decades in recruitment, the firm’s experience helps connect businesses with technical and professional talent across multiple markets.

Key Highlights:

• Offshore and onshore RPO coverage with full life cycle recruiting
• Resume sourcing and candidate pipeline support
• Dedicated VMS recruitment assistance for faster placements
• Offshore staffing with remote recruiter integration
• Contingency and executive search options for specialized hiring
• Focus on operational consistency and time zone alignment

Services:

• Full life cycle recruiting and candidate management
• Resume sourcing and qualification
• Offshore and onshore RPO solutions
• Vendor Management System (VMS) support
• Offshore staffing and recruiter leasing
• Contingency search for targeted roles

Contact Information:

• Website: sysgen-rpo.com
• LinkedIn: www.linkedin.com/company/sysgen
• Address: 8F Legaspi Suites 178 Salcedo Street, Legaspi Village Makati City, Philippines 1229
• Phone Number: +63 (2) 8812-0617
• Facebook: www.facebook.com/sysgenrpo
• Twitter: x.com/SysgenRPO
• Email: info@sysgen-rpo.com

9. Manila Recruitment

Manila Recruitment offers headhunting and professional staffing services tailored for companies operating in or expanding to the Philippines. The agency provides structured recruitment programs for technical, IT, executive, and expert roles, combining targeted sourcing methods with detailed candidate assessment. Services are segmented by role type-ranging from C-level executives to entry-level hires-and supported by market entry guidance for new investors or foreign firms.

The company maintains a large database of active and passive candidates and uses certified headhunters skilled in direct sourcing rather than job posting. This method enables access to niche technical and leadership talent. With experience across corporate, startup, and offshore team setups, Manila Recruitment operates as a connector between international businesses and qualified Filipino professionals.

Key Highlights:

• Recruitment solutions across executive, IT, expert, and junior levels
• Certified headhunters trained in passive sourcing strategies
• 250,000+ candidate database and community network
• Market entry and first-hire advisory for new businesses in the Philippines
• Transparent fee structures and process-driven recruitment
• Experience with corporate, startup, and offshore staffing needs

Services:

• Executive search and leadership recruitment
• IT and technical role sourcing
• Expert and professional recruitment for HR, finance, and operations
• Junior and entry-level talent search
• Offshore and remote staff hiring
• Expatriate search and relocation support

Contact Information:

• Website: manilarecruitment.com
• LinkedIn: www.linkedin.com/company/manila-recruitment
• Address: Astbury Building, No.2 Orion cor. Mercedes St., Brgy. Bel-Air, Makati City, Metro Manila, Philippines, 1209
• Phone Number: +63 917 166 2768
• Facebook: www.facebook.com/manilarecruitment

10. EPS Philippines

EPS Philippines provides staffing and recruitment services covering permanent, contract, and remote employment arrangements. Operating as part of a regional group headquartered in Singapore, the firm delivers recruitment and staff augmentation for clients across industries. Its database-driven sourcing and personalized engagement model allow for customized placements in both IT and non-IT roles.

Key services include general recruitment, executive search, remote staffing, and IT recruitment. EPS emphasizes personalized support and direct communication, helping clients scale operations or fill specialized roles quickly. Its consultants combine HR experience with business consulting to ensure placements fit operational needs and company culture.

Key Highlights:

• Regional presence with centralized delivery in the Philippines
• Large internal candidate database for faster sourcing
• Certified recruiters and consultants across multiple sectors
• Flexible models for remote, contract, and staff augmentation setups
• Personalized service with emphasis on transparency and results
• Coverage for both IT and general business functions

Services:

• General and professional recruitment
• Executive search and leadership hiring
• Remote and offshore staffing
• Contract staffing for project-based needs
• Staff augmentation and team scaling
• IT recruitment and technical talent sourcing

Contact Information:

• Website: eps.com.ph
• Address: Unit 1604 Antel 2000 Corporate Center, 121 Valero St., Salcedo Village, Makati City 1227
• Phone Number: +632 8255 7161

Conclusion

The Philippines continues to be a strategic location for companies seeking skilled technical support and recruitment outsourcing partners. Firms like Sysgen RPO, Manila Recruitment, and EPS Philippines demonstrate how local expertise, structured hiring processes, and reliable offshore models can help organizations fill specialized roles efficiently and maintain global operations with minimal friction.

Each company brings a slightly different approach: Sysgen RPO focuses on end-to-end recruitment process outsourcing and offshore staffing; Manila Recruitment specializes in targeted headhunting and executive search; and EPS Philippines combines regional reach with flexible staffing and IT recruitment capabilities. Together, they represent the depth of talent and professionalism available within the Philippine outsourcing and staffing sector-offering adaptable solutions that meet the varied needs of international businesses.