Running an in-house telemarketing team sounds simple until you actually try it. Hiring callers, training them on your script, dealing with turnover every few months, buying the dialer software - it adds up fast, and most companies realize pretty quickly that it's not what they signed up for when they started the business. That's why so many turn to outsourcing instead, handing off cold calling, appointment setting, or customer follow-up to a team that already knows how to run this stuff at scale.

The catch is that "telemarketing outsourcing" covers a lot of ground. Some companies specialize in high-volume outbound sales calls. Others lean more into lead qualification, or blend telemarketing with broader customer support and back-office work. Below is a rundown of companies operating in this space, what they actually do, and how to reach them if one looks like a fit.

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1. NeoWork

NeoWork runs staffing and operations support out of Colombia and the Philippines, and telemarketing isn't really its own department for us so much as something that falls under the customer experience and virtual assistant work we already do. A few clients have brought us in specifically for cold outreach and lead follow-up, and there's round-the-clock customer support running alongside it, all staffed by people we've hired and trained through our own process rather than pulled from some shared bench of agents.

What tends to set the engagement apart is how it starts and grows. A client might come to us needing one person to handle outreach calls for a new product launch, and that can turn into a full team a few months later once the results are there. We keep recruitment, training, and quality tracking on our side, while the client manages the day-to-day direction of the work, using whatever CRM or dialer tools they already have in place. Two numbers we point to as differentiators are our 91% annualized teammate retention rate and our 3.2% candidate selectivity rate. In practice, that means we hire only a small percentage of applicants, and many of the people who join our team stay with us for years. 

Key Highlights

• Delivery teams based in Colombia and the Philippines
• Handles cold outreach, lead follow-up, and customer support under one roof
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate
• 24/7 coverage available, including holidays
• Teammates dedicated to a single client, not shared across accounts
• Engagements can start with one person and scale into a full team over time

Services

• Outbound Calling and Cold Outreach
• Lead Qualification and Follow-Up
• Customer Support and Help Desk Services
• Virtual Assistant Services
• Quality Assurance and Reporting for Outreach Campaigns
• IT and Software Development Support

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

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2. Magellan Solutions

Been in business since 2005, running their call centers out of Metro Manila with a U.S. arm, Magellan Solutions USA, backing them up. Telemarketing's really just one slice of what they do though - customer support, tech help desk stuff, back-office processing, it all gets thrown into the same pot. And most of the clients they work with are small or mid-sized businesses, not exactly the Fortune 500 crowd.

On the telemarketing end, agents go through training on sales development and demand generation, and the whole operation runs on predictive dialers, CRM integration, call recording, analytics - the standard toolkit for keeping campaigns from falling apart. They've picked up ISO 27001 certification somewhere along the way too, and they stick to HIPAA, GDPR, and PCI-DSS requirements for anyone coming out of healthcare or finance.

Key Highlights

• Founded 2005, based in Mandaluyong City, Philippines
• ISO 27001 certified, plus HIPAA/GDPR/PCI-DSS practices for regulated clients
• Has a U.S. presence through Magellan Solutions USA
• Mostly works with SMBs, with some bigger enterprise accounts mixed in

Services

• Outbound Telemarketing and Telesales
• B2B and B2C Lead Generation
• Appointment Setting and Cold Calling
• Inbound Support and Help Desk
• Market Research and Surveys
• Back-Office and Data Processing

Contact Information:

• Website: www.magellan-solutions.com
• E-mail: hello@www.magellan-solutions.com 
• Facebook: www.facebook.com/magellanbpo
• LinkedIn: www.linkedin.com/company/magellanbpo
• Instagram: www.instagram.com/magellansolutions
• Address: 2527 South Harbor City Blvd, Melbourne, Florida, 32901 
• Phone: US:  +1 650 204 3191

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3. Outsourcing Business Solutions

OBS handles both inbound and outbound call center work, with telemarketing and appointment setting as a big chunk of it. Pricing runs hourly, with rates starting around $10 and a fairly low monthly minimum, which suggests they're courting smaller businesses just as much as anyone bigger looking to test the waters.

The telemarketing side covers the usual stuff - market research calls, lead generation, appointment setting, product sales, follow-ups, satisfaction surveys - handled by call center managers who lean on standard cold-calling tools. They've also carved out some industry-specific outbound work, real estate outreach and insurance calling being two examples that come up a lot.

Key Highlights

• Hourly pricing with a fairly low monthly minimum
• Runs both B2B and B2C telemarketing campaigns
• Has some vertical-specific experience, like real estate and insurance
• Telemarketing sits alongside broader call center and live chat support

Services

• Outbound Telemarketing and Cold Calling
• Lead Generation and Appointment Setting
• Market Research and Surveys
• Inbound Call Center Support
• Real Estate and Insurance Call Center Services

Contact Information:

• Website: www.outsourcingbusinesssolutions.com
• E-mail: info@outsourcingbusinesssolutions.com 
• Facebook: www.facebook.com/Outsourcing-Business-Solutions-102329772255749
• Twitter: x.com/OutsourcingBus2
• LinkedIn: www.linkedin.com/company/outsourcing-business-solutions-obs
• Instagram: www.instagram.com/outsourcingbusinesssolutions
• Address: 4442 Ridge ave, Philadelphia, 19129, USA 
• Phone: +1-646-980-6424 

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4. Aexus

Aexus has been doing this since 2000, out of the Netherlands originally, and basically acts as a local sales office for tech and software companies trying to break into Europe, the Americas, or Asia Pacific. They stick pretty close to telecom, IT, SaaS, and cloud - it's a consultative style of selling, not the high-volume dial-and-pitch approach people usually picture with telemarketing.

Their sales development work has outsourced reps handling prospecting, qualifying leads, and reaching out across email, LinkedIn, and phone calls to get in front of decision makers and land meetings. Really, Aexus reads more like a B2B sales development and market-entry partner than a call center - phone contact is part of it, just not the whole story.

Key Highlights

• Been at it since 2000, offices across Europe, the Americas, and Asia Pacific
• Focused on tech, software, and cloud companies specifically
• Mixes calls with email and LinkedIn rather than relying on phone alone
• Tends toward longer partnerships instead of short campaign bursts

Services

• Sales Outsourcing and Market Entry Support
• SDR (Sales Development Rep) Services
• Channel Partner Development
• Business Development Consulting
• Inbound Marketing Support

Contact Information:

• Website: aexus.com
• Facebook: www.facebook.com/AexusHQ
• LinkedIn: www.linkedin.com/company/aexus
• Instagram: www.instagram.com/aexushq
• Address: Europalaan 500, 3526 KS Utrecht The Netherlands 
• Phone: +31 (0)26 442 4423 

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5. More Than Words

More Than Words started in 2016 up in the North East of England, and telemarketing is one part of a bundle that also includes data lists and email marketing - they treat it as one joined-up service rather than separate things. The team runs B2B, school, and public sector campaigns, and they've built their own databases covering all three of those sectors.

On the telemarketing side, that means appointment setting, lead generation, database cleansing, and market intelligence work, with campaigns either cold-calling off purchased data or warm-calling into a client's existing customer list. They also run telephone surveys and help clients keep their contact data from going stale.

Key Highlights

• Founded 2016, based in the North East of England
• Keeps its own B2B, schools, and public sector calling databases
• Does both cold calling and warm calling depending on what data the client has
• Telemarketing bundled together with email marketing and data cleansing

Services

• B2B Telemarketing and Appointment Setting
• School and Public Sector Telemarketing
• Lead Generation
• Telephone Market Research and Surveys
• Data Cleansing and Enrichment
• Email Marketing Campaigns

Contact Information:

• Website: www.morethanwordsuk.co.uk
• E-mail: info@morethanwordsuk.co.uk
• Facebook: www.facebook.com/morethanwordsuk
• Linkedin: www.linkedin.com/company/more-than-words-marketing-uk-direct-marketing-specialists-highly-trusted 
• Address: Baltimore House, Baltic Business Quarter, Gateshead, NE8 3DF 
• Phone: 0330 010 8300

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6. TP (formerly Teleperformance)

TP - most people still know it as Teleperformance, the name it carried until the 2025 rebrand - goes back to 1978 in Paris and has grown into one of the biggest BPO employers on the planet by headcount. It covers a lot of ground: debt collection, telemarketing, CRM work, content moderation, general communications support, all run out of contact centers scattered across dozens of countries.

The company frames itself around solution design plus front-office and back-office services - finance, accounting, collections, tech support - for clients in telecom, financial services, retail, and elsewhere. Given the sheer size of the operation, telemarketing is really just one piece sitting inside a much bigger outsourcing machine rather than a specialty they're known for.

Key Highlights

• Founded 1978 in Paris, renamed from Teleperformance to TP in 2025
• One of the largest BPO employers worldwide, operating on six continents
• Covers voice, back-office, and AI-assisted service lines
• Works with telecom, finance, retail, and healthcare clients

Services

• Outbound Telemarketing and Sales
• CRM Services
• Debt Collection
• Technical Support and Help Desk
• Content Moderation
• Back-Office, Finance, and Accounting Support

Contact Information:

• Website: www.tp.com
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

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7. Alorica

Alorica got its start in 1999, is headquartered in Irvine, California, and now runs out of something like 100 locations worldwide. They handle customer service for a lot of major brands, but it doesn't stop at answering phones - there's revenue generation, sales, upselling, loan servicing, content moderation, and fraud prevention work too, spread across banking, healthcare, retail, and travel clients.

The outbound and sales-focused side covers lead generation, direct response, and retention/upselling campaigns, run through a tech layer they call Alorica IQ that's meant to pair automation with live agents. Support stretches across communications, healthcare, retail, tech, and travel, with each sector getting its own tailored setup.

Key Highlights

• Founded 1999, headquartered in Irvine, California
• Around 100 locations globally
• Runs both customer service and revenue-generation call programs
• Serves banking, healthcare, retail, tech, and travel sectors

Services

• Outbound Sales and Revenue Generation
• Customer Acquisition, Retention, and Upselling
• Inbound Customer Care and Tech Support
• Back-Office and Operations Support
• Fraud Prevention and Trust & Safety
• Loan Servicing

Contact Information:

• Website: www.alorica.com
• E-mail: info@alorica.com 
• Facebook: www.facebook.com/AloricaFanPage
• LinkedIn: www.linkedin.com/company/13152
• Instagram: www.instagram.com/officialalorica
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA 

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8. Concentrix

Concentrix has been at this since 1985 and by now operates in something like 70-plus countries, offering customer experience and BPO work across ten industry verticals - automotive, banking, insurance, healthcare, retail, public sector, you name it. Their client list runs the gamut too, from Fortune Global 500 names down to smaller companies still figuring out how fast they can grow.

The actual work covers CX process optimization, automating both front and back-office functions, analytics, and bigger business transformation projects, all wrapped around AI-driven omnichannel tools built to fit whatever brand experience a client's already got going. There's outbound and inbound calling in there somewhere, sure, but it's really just one thread in a much bigger CX and back-office offering - not something they're selling as a telemarketing service on its own.

Key Highlights

• Founded 1985, operating in 70+ countries
• Covers ten industry verticals, from automotive to public sector
• Combines front-office CX with back-office and analytics work
• Serves both large global brands and smaller high-growth companies

Services

• Customer Engagement and Outbound Sales Support
• Technical Support and Help Desk
• CX Strategy and Process Optimization
• Analytics and Data Insights
• Back-Office BPO
• AI-Enabled Customer Interaction Tools

Contact Information:

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

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9. TELUS Digital (TELUS International)

TELUS Digital - it used to go by TELUS International before a rebrand - is a Canadian BPO and tech company that went back to being fully owned by TELUS Corporation in 2025 after a stretch as its own publicly traded entity. They build out customer experience and AI solutions, supporting clients through their tech transformation projects across industries like gaming, tech, and communications.

Their CX offerings include work-from-home delivery models, customer care, tech support, sales growth support, collections, and even healthcare/patient experience work, plus AI data solutions and trust and safety services on the side. Sales-related outbound work exists here too, just tucked inside the broader CX division rather than run as its own standalone unit.

Key Highlights

• Canadian company, now a TELUS Corporation subsidiary again
• Grew through acquisitions like Lionbridge AI and WillowTree
• Mixes CX delivery with AI data annotation work
• Supports tech, gaming, and communications clients

Services

• Customer Care and Sales Growth Support
• Technical Support
• Collections
• AI Data Annotation and Data Solutions
• Trust and Safety / Content Moderation
• Back-Office and Process Automation

Contact Information:

• Website: www.telusdigital.com
• Facebook: www.facebook.com/TELUSDigital 
• LinkedIn: www.linkedin.com/company/telus-digital
• Address: 2251 South Decatur Boulevard Las Vegas, Nevada, USA 89102 

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10. TaskUs

TaskUs kicked off in 2008 in the Philippines and these days calls New Braunfels, Texas home, mostly working with tech and digital-native brands. Their three big focus areas are digital customer experience, content moderation for trust and safety, and AI data services - and their clients tend to come out of social media, e-commerce, gaming, fintech, and healthcare.

The CX work itself spans chat, in-app, voice, email, social, SMS - basically every channel you'd expect - plus the usual customer service, sales, tech support, and billing functions. There's outbound and lead-gen work in the mix somewhere too, but honestly, TaskUs reads more like a digital-channel and AI-operations company than a voice-heavy telemarketing outfit.

Key Highlights

• Founded 2008, headquartered in New Braunfels, Texas
• Leans heavily toward tech and digital-native clients
• Core focus areas: digital CX, trust and safety, AI data services
• Delivery centers across North America, Latin America, and Asia

Services

• Omnichannel Customer Support (voice, chat, email, social)
• Outbound Support and Lead Generation
• Content Moderation and Trust & Safety
• AI Data Labeling and Annotation
• Back-Office and Operational Support

Contact Information:

• Website: www.taskus.com
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph
• Phone: 888-400-8275

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11. Pentafon

Pentafon is a contact center and customer experience provider built around Mexico-based delivery, backed up with security and quality certifications you don't always see in this space - PCI-DSS, ISO 27001, ISO 9001, ISO 18295, and SOC 2 among them. They cover the full range of contact center work - customer care, collections, sales, back-office, tech support, and digital services - across every channel a customer might reach out through: phone, email, chat, SMS, and social media. They lean heavily on financial services and insurance clients, alongside technology, retail, and travel accounts, and pair that industry focus with in-house speech and text analytics plus AI tooling built into their platform.

Key Highlights

• Certified across PCI-DSS, ISO 27001, ISO 9001, ISO 18295, and SOC 2
• Full omnichannel coverage: inbound, outbound, email, chat, SMS, social
• Works with financial services, insurance, fintech, technology, retail, and travel clients

Services

• Outbound Telemarketing and Sales
• Customer Care and Inbound Support
• Collections
• Back-Office Operations
• Tech Support
• Digital Services (chat, SMS, social, self-service)

Contact Information:

• Website: pentafonusa.com
• Phone: 1-833-654-6287
• Email: contact_us@pentafon.com

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12. ContactPoint 360

ContactPoint 360 got its start in Canada back in 2007 and by now runs contact centers spread across North America, South America, Europe, and Asia. They do BPO and omnichannel CX work across voice, email, chat, and social, with clients coming from energy, finance, retail, telephony, and healthcare.

Beyond the core support work, they also help with lead generation and sales follow-up, payment processing, and pushing sales across both inbound and outbound calls. Their U.S. side specifically handles lead gen and multilingual customer support, so outbound telemarketing-type work does exist here - it's just one part of a bigger CX and back-office setup, not really the headline act.

Key Highlights

• Founded 2007, Canadian roots with a global delivery footprint
• Contact centers spread across North America, South America, Europe, and Asia
• Multilingual support in 30+ languages
• Serves energy, finance, retail, telephony, and healthcare clients

Services

• Outbound Sales and Lead Generation
• Inbound Customer Support and Help Desk
• Collections and Accounts Receivable
• Omnichannel CX (voice, chat, email, social)
• Back-Office and Payment Processing Support

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com 
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: ContactPoint 360 LLC, 807 S Jackson Rd, Pharr, TX – 78577 USA 

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13. Foundever

Foundever came together in 2023 when Sitel Group merged with Sykes Enterprises, but the roots go back further - to 1985 and a telemarketing company originally called HQ800. These days Foundever handles outsourced sales, tech support, customer service, and other business processes, with call centers covering everything from sales calls to collections to back-office work.

Their customer care setup connects self-service channels into human-assisted support with branding baked in, running across 45-plus countries and more than 60 languages. Given that Sitel origin story, outbound sales calling is still very much in the mix here, just as one part of a much bigger CX and BPO operation now.

Key Highlights

• Traces back to a 1985 telemarketing company (Sitel)
• Formed via the 2023 Sitel Group / Sykes Enterprises merger
• Operating in 45+ countries, 60+ languages
• Combines sales and retention work with broader CX and back-office services

Services

• Outbound Sales and Retention Campaigns
• Customer Care Outsourcing
• Technical Support
• Collections
• Business Optimization and Analytics
• Omnichannel CX Support

Contact Information:

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

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14. 1840 & Company

1840 & Company is a global staffing and BPO firm that sources talent across 150 countries, spanning everything from customer support and sales to finance, HR, and back-office roles. Rather than sticking to one delivery region, they lean on wherever fits the job best - the Philippines, India, LATAM, South Africa, Poland - and back it with an AI-assisted vetting process that sifts through tens of thousands of applications a month before a recruiter ever gets involved. Clients can either bring on individual staff who report directly to them, or hand over a whole function as a fully managed BPO team.

Key Highlights

• Sources talent across 150 countries, not tied to one region
• AI-assisted vetting layered with human recruiters
• Offers both staff augmentation and fully managed BPO teams
• Works with healthcare, retail/ecommerce, tech, insurance, banking, and telecom clients

Services

• Outbound Sales and Appointment Setting (SDR/BDR roles)
• Contact Center Services (Inbound and Outbound)
• Customer Support Staffing
• Back-Office and Data Operations
• Global Payroll and Compliance (EOR)
• Nearshore/Offshore Staffing and Recruitment Process Outsourcing

Contact Information:

• Website: 1840andco.com
• E-mail: info@1840andco.com
• LinkedIn: www.linkedin.com/company/1840-company
• Facebook: www.facebook.com/1840andCompany
• Instagram: www.instagram.com/1840andco
• Twitter: x.com/1840andCompany
• Address: 5440 W. 110th St, Building 2, Suite 300, Overland Park, KS 66211

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15. Helpware

Helpware launched in 2015 and is headquartered in Lexington, Kentucky, with delivery hubs spread across places like Ukraine, Mexico, the Philippines, and Georgia. Their services cover customer experience management, back-office operations, digital engineering, analytics and AI, IT application services, and robotic process automation.

They offer a fully integrated setup - call center, answering service, IT, chat, technical, and email support all under one roof - working with healthcare, fintech, e-commerce, SaaS, and gaming clients. Outbound and telemarketing-style calling exists inside that call center offering, though it's not really sold as its own separate line.

Key Highlights

• Founded 2015, headquartered in Lexington, Kentucky
• Delivery hubs across the U.S., Ukraine, Mexico, Philippines, and Georgia
• Pairs CX outsourcing with software engineering (via the Unicsoft acquisition)
• Compliant with SOC 2 Type II, GDPR, HIPAA, and PCI DSS

Services

• Call Center Support (Inbound and Outbound)
• Customer Support Outsourcing (phone, chat, email)
• Technical Support
• Back-Office and Business Process Support
• AI-Enabled Customer Experience Tools
• Software Engineering and Digital Transformation

Contact Information:

• Website: helpware.com
• E-mail: hello@helpware.com 
• LinkedIn: www.linkedin.com/company/helpware
• Phone: +1 (949) 273 - 2824 

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Conclusion

Fifteen companies is a lot to wade through, but the differences matter more than the number. Some - TP, Foundever, Concentrix - have been running call centers since before "telemarketing" was a casual word, built for massive, multi-country programs. Others, like Aexus or Hugo, look less like a dial-and-pitch operation and more like a dedicated sales team you're borrowing for a while. Then there's a middle tier of smaller, specialized shops - More Than Words with its UK-only databases, Outsourcing Business Solutions with its lower entry price, NeoWork building up from a single hire - each built around a particular niche rather than trying to be everything to everyone.

None of that makes one option better on paper. It comes down to what you want out of a campaign, how big it needs to get, and how much oversight you want to keep. A company running cold outreach for a startup has different needs than one collecting debt for a bank, and the providers above split along those lines once you look past the marketing copy. Before signing anything: ask for client references, check how scope changes mid-campaign get handled, and find out whether agents are dedicated to you or shared across accounts - that last one shapes how consistent your results actually are.