Colombia has become a go-to spot for companies looking to outsource their telemarketing and customer support needs. The country’s got a solid mix of skilled people, bilingual talent, and a time zone that lines up nicely with the U.S., making it a practical choice for businesses wanting to keep things running smoothly without breaking the bank. From cloud-based contact center software to dedicated offshore teams, the companies here focus on helping clients connect with their customers effectively. Let’s take a look at top players in this space, each bringing something distinct to the table.

1. NeoWork

We at NeoWork provide staffing and operational support for companies handling telemarketing and customer experience tasks in Colombia. Our team offers flexible solutions, from individual virtual assistants to fully managed teams, covering roles like customer support or technical services, with a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate. We take care of recruitment and training, while clients handle day-to-day management.

In Colombia, we serve industries like tech, healthcare, and e-commerce, offering services such as customer support and data management. We also provide creative services and AI training to meet specialized needs, adapting to different tools and workflows as clients require.

Key Highlights:

• Provides both individual and team-based staffing solutions.
• Supports a variety of industries, including tech and healthcare.
• Handles recruitment and training for clients.
• Offers flexible services that adapt to client needs.

Services:

• Customer support and telemarketing staffing.
• Virtual assistants for administrative tasks.
• Technical services like IT and data management.
• AI training and data labeling.
• Creative services like graphic design and animation.

Contact and Social Media Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Dyalogo

Dyalogo provides cloud-based software and outsourcing services for companies looking to manage customer interactions in Colombia. Their focus is on creating tools and teams that help businesses handle calls, messages, and digital campaigns smoothly. They’ve been around for a while, working with clients across different industries to set up contact centers that fit specific needs. Their approach emphasizes teamwork with clients to align with their goals, whether it’s handling customer inquiries or running marketing campaigns.

Their services include a mix of tech and human support, with an emphasis on flexibility to adapt to different business sizes. Dyalogo also invests in training and certifications to keep their processes up to international standards, which helps ensure consistency in their operations. They work with clients who value close collaboration and tailored solutions for their customer-facing operations in Colombia.

Key Highlights:

• Offers cloud-based contact center software for seamless operations.
• Provides training programs to support client teams.
• Holds certifications like IT Mark from ESI Center in Spain.
• Focuses on teamwork to align with client objectives.

Services:

• Cloud-based contact center software.
• Outsourcing for customer service and telemarketing.
• WhatsApp integration for customer communication.
• Digital agency services for marketing campaigns.
• IP telephony solutions.

Contact and Social Media Information:

• Website: www.dyalogo.com
• Facebook: www.facebook.com/dyalogo 
• Twitter: x.com/dyalogo
• Address: Calle 163a No 19a 95  Piso 3  Bogotá - Colombia.
• Phone: +57 3330333390

3. Callzilla

Callzilla operates in Colombia, delivering customer service solutions that combine human agents with automation and AI tools. They focus on creating a smooth experience for clients’ customers, whether through phone support, email, or chat. Their team is built around a culture that prioritizes both employee and client needs, aiming to integrate seamlessly with the businesses they serve. They also emphasize compliance with standards like HIPAA and PCI-DSS to ensure secure operations.

Their approach includes offering real-time updates through client dashboards, giving businesses visibility into how their customer interactions are performing. Callzilla’s services are designed to be flexible, allowing companies in Colombia to scale their support teams or add automation as needed. They cater to a range of industries, from healthcare to retail, with solutions tailored to each client’s specific challenges.

Key Highlights:

• Combines live agents with AI and automation tools.
• Provides real-time performance dashboards using Microsoft Power BI.
• Maintains compliance with standards like HIPAA, PCI-DSS, and CCPA.
• Focuses on employee-centric and client-centric culture.

Services:

• Customer service via phone, email, and chat.
• Conversational AI through chatbots and voicebots.
• Automated services like voice/text messages and callbacks.
• Speech analytics for improving customer interactions.

Contact and Social Media Information:

• Website: www.callzilla.cx
• E-mail: info@callzilla.cx
• Facebook: www.facebook.com/Callzilla
• Twitter: x.com/Callzilla
• LinkedIn: www.linkedin.com/company/callzilla
• Instagram: www.instagram.com/callzilla
• Address: 2901 SW 149 Ave,Suite 480 Miramar, Fl 33027
• Phone: 855-255-9552

4. Emapta

Emapta specializes in building dedicated offshore and nearshore teams for companies seeking support in Colombia. They focus on creating teams that act as an extension of their clients’ in-house staff, working in the same time zone and following the client’s processes. Their model emphasizes transparency, with no salary markups and clear pricing, allowing clients to manage team costs effectively.

Their services are designed to be scalable, letting businesses adjust team sizes based on demand. Emapta also prioritizes data security, adhering to certifications like ISO 27001 and GDPR. For companies in Colombia, they tap into the local talent pool, which includes bilingual professionals skilled in customer service and tech, to build teams that align with client needs and company culture.

Key Highlights:

• Builds dedicated teams that integrate with client operations.
• Offers transparent pricing with no salary markups.
• Adheres to data security standards like ISO 27001 and GDPR.
• Focuses on scalable teams with no minimum hire requirements.

Services:

• Dedicated offshore and nearshore customer service teams.
• Recruitment and onboarding support.
• Performance management for client teams.
• Customer care outsourcing for various industries.

Contact and Social Media Information:

• Website: emapta.com
• E-mail: info@emapta.com
• Phone: +57 601 786 8748

5. ContactPoint360

ContactPoint360 supports businesses in Colombia by blending human agents with AI tools to handle customer interactions across multiple channels. They work with clients in industries like eCommerce, healthcare, and telecom, focusing on creating smooth communication processes. Their teams are built to adapt to specific client needs, whether it’s answering inquiries or managing complex technical issues.

They use real-time tools to help clients track performance and ensure compliance with standards like HIPAA and GDPR. ContactPoint360 emphasizes flexibility, allowing companies to scale their support teams or integrate new technologies as their needs evolve. Their approach is grounded in making customer support efficient and aligned with the goals of the businesses they serve.

Key Highlights:

• Combines AI and human agents for effective customer support.
• Tailors solutions for industries like healthcare and eCommerce.
• Maintains compliance with standards like HIPAA and GDPR.
• Provides real-time performance tracking tools.

Services:

• Contact center support for phone, email, and chat.
• Multilingual support in over 30 languages.
• Sales outsourcing to enhance performance.
• Back-office support for administrative tasks.
• Technical support for complex issues.

Contact and Social Media Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

6. Piton-Global

Piton-Global helps companies find telemarketing and BPO providers in Colombia through their advisory services. They focus on matching clients with local vendors that fit specific needs, like customer service or back-office tasks. Their team uses experience from working with big companies to guide smaller ones through the process, making sure the chosen providers align with the client's goals.

In Colombia, they connect clients to services that include multilingual support and collections, drawing on the country's bilingual talent pool. Piton-Global emphasizes avoiding common mistakes in outsourcing, like picking the wrong vendor, to help clients get reliable telemarketing operations set up smoothly.

Key Highlights:

• Guides clients to suitable BPO vendors in Colombia.
• Offers free advisory for larger staffing needs.
• Focuses on avoiding outsourcing pitfalls.
• Connects to providers for various industry sectors.

Services:

• Vendor sourcing for telemarketing and customer support.
• Advisory on outsourcing strategies.
• Matching for back-office and multilingual services.
• Support for customer acquisition and collections.

Contact and Social Media Information:

• Website: www.piton-global.com
• E-mail: contactus@piton-global.com
• Phone: 866-201-3370

7. Colombian Telemarketing

Colombian Telemarketing sets up VoIP systems for companies needing telemarketing services in Colombia. They allow agents to work remotely or from a central spot, as long as there's internet access. Their focus is on providing the tech backbone for call centers, making it easier for clients to handle outbound and inbound calls without heavy infrastructure costs.

They cater to clients who want flexible setups in Colombia, using cloud-based tools that support teams across different locations. Colombian Telemarketing also includes features like data encryption to keep things secure, which is handy for companies dealing with sensitive customer info during telemarketing campaigns.

Key Highlights:

• Provides VoIP for remote and central telemarketing operations.
• Supports agents working from various locations.
• Includes high-level data encryption for security.
• Offers real-time analytics for performance tracking.

Services:

• VoIP telephony for call handling.
• Cloud-based call center software.
• SIP termination and origination.
• Lifetime support for setups.

Contact and Social Media Information:

• Website: colombian-telemarketing.com
• E-mail: soporte@colombian-telemarketing.com
• Phone: +57 315 2990373

8. Kolvoz

Kolvoz works with companies in Colombia to build B2B telemarketing strategies from the ground up. They start with diagnostics and move through designing processes, training teams, piloting campaigns, and running full operations. Their approach is about creating custom plans that cover everything from initial contact to after-sales follow-up.

For clients in Colombia, Kolvoz provides hands-on help with telemarketing teams, focusing on improving sales through better processes and tools. They emphasize measuring results with KPIs and adjusting based on what works, which helps companies refine their outreach efforts over time.

Key Highlights:

• Develops custom B2B strategies step by step.
• Includes training for sales teams.
• Runs pilot programs before full campaigns.
• Focuses on measurable results with KPIs.

Services:

• Consulting for telemarketing strategies.
• Process and tool design.
• Team training and methodology.
• Campaign piloting and full operations.
• Performance reporting.

Contact and Social Media Information:

• Website: kolvoz.com
• E-mail: hv@kolvoz.com
• LinkedIn: www.linkedin.com/company/kolvozsas
• Phone: (+57) 315 0584657

9. Recovery & Services

Recovery & Services focuses on creating connections between businesses and their customers through telemarketing and BPO services in Colombia. They handle front-office tasks like sales and customer service, particularly for sectors like finance, healthcare, and real estate, while also managing back-office operations. Their approach centers on understanding client needs to build long-term relationships, emphasizing clear communication and tailored solutions.

Their work spans multiple industries, offering support for things like scheduling appointments in healthcare or tracking customer satisfaction in real estate. They also analyze customer feedback to help companies improve their services, keeping processes organized and responsive to client demands.

Key Highlights:

• Operates in finance, healthcare, and real estate sectors.
• Combines front-office and back-office support.
• Analyzes customer feedback for service improvement.
• Emphasizes clear and tailored communication.

Services:

• Sales and customer service for multiple sectors.
• Appointment scheduling and health promotion management.
• Customer satisfaction surveys.
• Administrative and operational task management.
• Voice of the customer analysis.

Contact and Social Media Information:

• Website: recoveryservicesbpo.com
• E-mail: info@rs-colombia.com
• LinkedIn: www.linkedin.com/company/recovery-services-colombia
• Instagram: www.instagram.com/recoveryservicesbpo
• Address: Transversal 93 No 51- 98 Parque Empresarial Puerta del Sol, Edificio Prana 26, Bogotá
• Phone: +571 7450952

Conclusion

Colombia's telemarketing outsourcing scene offers a practical range of options for companies looking to streamline their customer outreach or back-end operations. Each firm brings something different to the table whether it’s guiding clients to the right vendors, setting up tech for remote call centers, or building custom strategies from the ground up. What stands out is how these companies tap into Colombia’s bilingual talent and strategic location to deliver solutions that fit various industries. For anyone considering outsourcing here, it’s worth digging into what each provider offers to find the right match for their specific needs. The variety ensures there’s likely a setup that works, no matter the scale or focus of the operation.