Transportation outsourcing increasingly covers the work behind the movement of goods: dispatch updates, shipment documentation, freight billing, and customer communication. Philippine delivery teams support these processes for carriers, freight brokers, and supply chain businesses serving international markets. The right operating model depends on the volume of daily transactions, the systems employees use, and how much control an organization wants over dedicated staff. Data accuracy and timely exception handling matter as much as the cost of additional capacity.

1. NeoWork

NeoWork supports transportation and logistics operations with dedicated remote professionals who coordinate shipments, update records, and handle customer communications. Its logistics support model covers recurring work such as order tracking and vendor coordination while client teams retain visibility into their processes. Recruitment and teammate support are managed as part of the engagement. NeoWork reports 91% annualized teammate retention and 3.2% candidate selectivity, two figures relevant to transportation businesses that need experienced staff to maintain consistent service across busy periods.

Key Facts

• Best for: Dedicated logistics support teams and recurring transportation operations
• Core services: Transportation outsourcing, shipment coordination, customer support, operations administration
• Staffing model: Dedicated remote teammates with managed recruitment and onboarding
• Workforce metrics: 91% annualized retention; 3.2% candidate selectivity

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Offshore Business Processing

Freight forwarding is the center of Offshore Business Processing's delivery model. Its Philippine teams handle shipment data entry, import and export administration, freight accounting, and customer communication for transportation businesses. The company also supports CargoWise implementation and training, giving clients access to staff familiar with the software used in international forwarding. Its partnership materials identify work for more than 150 forwarding companies, and its services cover the documentation and system updates that sit between cargo movement and customer delivery.

Key Facts

• Best for: Freight forwarders and customs brokerage operations
• Core services: Shipment documentation, freight accounting, tracking, data entry
• Specialization: CargoWise support, training, and workflow configuration
• Philippine operations: Metro Manila

Contact Information

• Website: www.offshorebusinessprocessing.com
• Phone: +613 9975 7040
• Address: 17th and 18th Floor, Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Pasig City, 1605, Philippines
• LinkedIn: www.linkedin.com/company/offshorebusinessprocessing
• Facebook: www.facebook.com/OffshoreBusinessProcessing
• Twitter: x.com/offshorebp

3. Sourcefit

Sourcefit builds offshore teams for transport and logistics companies that need extra capacity in operational support. Its industry offering includes shipment tracking, freight administration, and supply chain coordination alongside more general back-office staffing. A client can define the daily workflow while Sourcefit handles recruitment and the employment infrastructure behind the team. This approach is relevant to carriers, brokers, and logistics providers that have established systems but need people to keep bookings, status updates, and administrative records current.

Key Facts

• Best for: Transport and logistics teams extending existing operations
• Core services: Shipment monitoring, logistics administration, offshore staffing
• Operating model: Dedicated staff integrated into client workflows
• Philippine delivery: Quezon City

Contact Information

• Website: sourcefit.com
• Email: contact@sourcefit.com
• Phone: +63 2 8470 2484
• Address: 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road Quezon City, 1110 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/sourcefit
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitHQ

4. Outsourced

For transport businesses seeking named personnel rather than a shared queue of agents, Outsourced offers a dedicated offshore staffing model. Its logistics support roles cover dispatch coordination, supply chain administration, and related specialist work. Clients participate in candidate selection and set the working hours, while Outsourced provides recruitment, offices, and employment support. The company operates several delivery sites in the Philippines, including Metro Manila, Clark, and Cebu, which allows transportation teams to plan capacity around specific operating schedules.

Key Facts

• Best for: Dedicated dispatch and supply chain support roles
• Core services: Logistics staffing, coordination, administration
• Operating model: Client-selected, full-time remote or office-based staff
• Philippine locations: Metro Manila, Clark, Cebu

Contact Information

• Website: outsourced.ph
• Phone: +61 2 8073 4162
• Address: 18th Floor, Citibank Square Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
• Email: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

5. Helpware

Helpware connects logistics business process outsourcing with customer experience and back-office operations. Its transportation offering covers shipment tracking, documentation, and trucking support, while its Philippine delivery network includes Manila and Cebu. That combination suits transport providers whose customer inquiries depend on accurate operational data. Helpware has also published a case involving a US medical transportation provider that reached 100% service-level agreement attainment across back-office and voice support, a concrete example of its work with transportation-related processes.

Key Facts

• Best for: Logistics customer support paired with administrative processing
• Core services: Shipment tracking, documentation, customer service
• Philippine delivery: Manila and Cebu
• Documented result: 100% SLA attainment for a medical transportation program

Contact Information

• Website: helpware.com
• Phone: +19492732824
• Email: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware

6. SuperStaff

SuperStaff's logistics outsourcing work focuses on the administrative handoffs that keep freight and delivery operations organized. Its teams support dispatch coordination, freight invoicing, proof-of-delivery processing, and shipment-related customer inquiries. These tasks are particularly important when carriers and shippers operate across multiple time zones or face fluctuating shipment volumes. With delivery operations in the Philippines, including Makati and Clark, the company provides an offshore option for businesses seeking combined customer contact and back-office execution.

Key Facts

• Best for: Dispatch administration and proof-of-delivery processing
• Core services: Freight billing, logistics customer service, dispatch support
• Specialization: Logistics BPO and operational back office
• Philippine presence: Makati and Clark

Contact Information

• Website: superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Philippines 9F 6780 Building, Ayala Ave. Makati, Metro Manila
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

7. Emapta

Emapta provides dedicated offshore professionals for logistics companies, with roles extending from supply chain analysts to transport operations support. Its model gives the client day-to-day direction of the team while Emapta supplies local employment, facilities, and operational support. The company has an extensive Philippine delivery footprint, making it relevant to businesses that need to add several complementary positions rather than outsource one narrowly defined process. Logistics operators can use the model to develop continuity across planning, reporting, and administrative work.

Key Facts

• Best for: Building multi-role logistics and supply chain teams
• Core services: Logistics staffing, analysts, operational support
• Operating model: Dedicated offshore teams
• Delivery footprint: Multiple Philippine offices

Contact Information

• Website: emapta.com
• Phone: +63 917 860 8728
• Address: 12F SM Mega Tower EDSA, cor Doña Julia Vargas Ave, Mandaluyong City, 1550 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/emaptaglobal

8. Cybalink Solutions

Cybalink Solutions connects transport operations with specialized offshore roles from the Philippines. Its logistics service covers dispatchers, route planners, documentation specialists, and customs-related support positions. The role-based approach is useful when a company needs to extend a specific transport function without transferring control of its entire operation. Cybalink also supports the recruitment and management setup behind the staff, allowing businesses to coordinate transport tasks through their own software, performance measures, and escalation procedures.

Key Facts

• Best for: Individual logistics and transport operations roles
• Core services: Dispatch support, route planning, customs administration
• Specialization: Industry-specific offshore recruitment
• Philippine presence: Metro Manila

Contact Information

• Website: cybalinksolutions.com
• Phone: +61 8 6355 6028
• Email: sales@cybalinksolutions.com
• Address: 17/F, One Paseo Bldg., Arcovia City, 99 Eulogio Rodriguez Jr. Ave., Brgy. Ugong, Pasig City 1604
• LinkedIn: www.linkedin.com/company/cybalinksolutions
• Facebook: www.facebook.com/cybalinksolutions
• Instagram:  www.instagram.com/cybalinksolutionsinc

9. Loop Contact Solutions

Loop Contact Solutions offers logistics-focused BPO support that connects freight movements with customer and carrier communications. Its service addresses shipment status inquiries, coordination tasks, and back-office processing around transport operations. The emphasis on contact-center workflows makes it relevant to businesses receiving frequent delivery questions or needing consistent follow-up across multiple parties. Philippine staffing also creates a practical option for international transport companies seeking extended coverage for routine inquiries, exceptions, and documentation updates.

Key Facts

• Best for: Customer contact and logistics coordination
• Core services: Freight customer support, shipment status, back office
• Specialization: Logistics-focused BPO service delivery
• Philippine operations: Metro Manila

Contact Information

• Website: www.loopcontactsolutions.com
• Phone: +18555965902
• Email: sales@loopcontactsolutions.com
• Address: 111 Paseo de Roxas Ave Makati, Metro Manila, 1229 Philippines
• LinkedIn: www.linkedin.com/company/loop-contact-solutions
• Facebook: www.facebook.com/loopcontactsolutions
• Twitter: x.com/loopcallcenter
• Instagram: www.instagram.com/loopcontactsolutions

10. MicroSourcing

MicroSourcing recruits logistics coordinators and other offshore professionals for businesses that want people working within established transport workflows. Coordinators may support shipment schedules, supplier communication, and the movement of information between customers and operations teams. Rather than standardizing every account around one service package, MicroSourcing builds teams around client-defined roles. Its delivery centers across the Philippines support businesses looking to add ongoing administrative capacity while preserving oversight of carrier relationships and transport decisions.

Key Facts

• Best for: Recruiting dedicated logistics coordinators
• Core services: Offshore staffing, logistics administration, communication support
• Operating model: Client-defined roles and managed offshore facilities
• Philippine presence: Metro Manila and other delivery centers

Contact Information

• Website: www.microsourcing.com
• Address: 6th Floor, 1880 Building, Eastwood Cyber Park, Bagumbayan Quezon City 1110
• Phone: +63234371000
• LinkedIn: www.linkedin.com/company/microsourcing
• Facebook: www.facebook.com/MicroSourcing
• Instagram: www.instagram.com/microsourcing

11. Big Outsource

Big Outsource addresses the daily paperwork and follow-up work of logistics and freight operations from its Philippine base. Its logistics service includes carrier communication, shipment tracking, freight brokerage administration, and invoice processing. For smaller transportation firms, these are often responsibilities handled by the same internal employees who manage live loads and customer exceptions. Separating the repeatable administrative steps through a remote team can give dispatch and operations managers more time for urgent decisions without changing the underlying carrier relationships.

Key Facts

• Best for: Freight brokerage and administrative support
• Core services: Carrier follow-up, tracking, freight invoicing
• Specialization: Logistics back-office processes
• Philippine location: San Pablo City, Laguna

Contact Information

• Website: bigoutsource.com
• Address: Lot 1-4 Block 4 Guevarra Subd. San Pablo City, Laguna Philippines 4000
• LinkedIn: www.linkedin.com/company/bigoutsource
• Facebook: www.facebook.com/BigOutsource
• Twitter: x.com/BigOutsource
• Instagram: www.instagram.com/bigoutsource

12. KDCI Outsourcing

KDCI Outsourcing offers a defined supply chain and procurement staffing service with transport-related positions built into its role catalogue. Among the jobs available for outsourcing are logistics coordinator, import and export coordinator, and freight forwarder. The company also provides inventory and purchasing support, allowing businesses to connect shipment operations with the upstream flow of orders and materials. Its Pasig-based delivery operation is suited to companies seeking a team organized around procurement, transport administration, and inventory records.

Key Facts

• Best for: Supply chain teams combining procurement and logistics
• Core services: Logistics coordinators, freight forwarding support, order processing
• Additional roles: Inventory controllers and import/export coordinators
• Philippine location: Pasig City

Contact Information

• Website: www.kdci.co
• Phone: +63 917 527 4488
• Email: info@kdci.co
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• LinkedIn:  www.linkedin.com/company/key-discovery-consulting-inc
• Instagram: www.instagram.com/kdci_outsourcing

13. Magellan Solutions

Magellan Solutions brings contact-center operations into the transportation sector, including emergency call handling and transport-related customer communication. Its Philippine outsourcing model combines voice support with administrative processing, which matters when passengers, drivers, or shipment customers need a prompt response. The company publishes material on emergency contact services for US transportation operators, pointing to a more specific use case than generic customer service. This makes it relevant to transport organizations planning how urgent inquiries will be routed and documented.

Key Facts

• Best for: Transportation customer service and urgent call workflows
• Core services: Inbound calls, customer inquiries, administrative processing
• Specialization: Contact center operations
• Philippine presence: Metro Manila

Contact Information

• Website: www.magellan-solutions.com
• Phone: 63-2-83966000
• Email: hello@magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• Instagram: www.instagram.com/magellansolutions
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo

14. Connext Global Solutions

Connext Global Solutions provides offshore teams in the Philippines for operational and back-office work, including functions used by supply chain businesses. Its staffing approach combines recruitment, supervision support, and collaboration with the client's existing management structure. The provider has published customer commentary from the transportation sector, supporting its relevance beyond a general staffing claim. A transport operator with documented workflows can use this model to establish recurring administrative capacity for processing, communication, and financial tasks while maintaining local operational leadership.

Key Facts

• Best for: Co-managed offshore operations teams
• Core services: Back-office staffing, operations support, finance administration
• Operating model: Dedicated teams integrated with client management
• Philippine presence: Multiple delivery sites

Contact Information

• Website: connextglobal.com
• Address: Entec 1 Building, Teresa Avenue, Nepo Complex Santo Rosario, Angeles City, Philippines 2009
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Facebook: www.facebook.com/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_

15. optiBPO

optiBPO supports transportation-related planning through offshore logistics and purchasing roles in the Philippines. Its published logistics analyst responsibilities include delivery schedule coordination, on-time delivery reporting, and inventory analysis. Current Clark-based recruitment also covers demand and inventory planning, showing how the model connects transport execution with purchasing decisions. Clients direct the employees' work while optiBPO manages local recruitment, payroll, and facilities. The arrangement suits organizations that want a permanent extension of their planning team rather than occasional transaction processing.

Key Facts

• Best for: Logistics analysis and inventory-linked transport planning
• Core services: Demand planning, logistics analysis, delivery scheduling
• Operating model: Dedicated offshore employees
• Philippine location: Clark, Pampanga

Contact Information

• Website: optibpo.com
• Phone: +61 0272 279 086
• Address: Level 25, 252 Pitt Street Sydney NSW 2000 Australia
• LinkedIn: www.linkedin.com/company/optibpo
• Facebook: www.facebook.com/optiBPOInternational
• Twitter: x.com/optibpo

Conclusion

Transportation outsourcing is becoming more closely connected to the software and information flows that support physical deliveries. A clear division of responsibility between in-house dispatch teams and offshore staff helps prevent missed status changes and duplicated work. Businesses should define system access, escalation rules, document standards, and service-level expectations before transferring recurring tasks. Freight-specific software experience may be important for forwarding operations, while communication quality can carry greater weight in last-mile delivery support. As volumes change, the ability to train employees on new routes, accounts, and procedures is often as valuable as the ability to add headcount.

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