When you’re moving to round-the-clock coverage, the biggest lever isn’t headcount, it’s who provides it. The right staffing partner brings a repeatable system (QA, training, reporting) and the people to run it, so you scale fast without sacrificing quality.

Why the partner choice matters

• Built-in playbook: Top partners arrive with QA rubrics, KPI scorecards, and coaching cadences, so new team members perform to a standard on day one.
• Industry fluency: Credentialing, compliance, and edge cases are taught up front, not learned by trial.
• Operational visibility: You get dashboards and trend reviews, not black-box promises.
• Elastic capacity: Ramp 2 → 10 → 30 teammates in weeks as volume spikes, without derailing quality.

Proof from the field: CareRev × NeoWork

CareRev, an on-demand healthcare marketplace, needed true 24/7 support as they scaled.

Here are the results they saw from partnering with NeoWork:

• Scaled support from 2 → 30 teammates, paced to growth
• Built training for 15 state-level credentials
• Implemented QA rubrics, KPI scorecards, and reporting
• Maintained a 98.12% QA average across 12 months
• See CareRev's full case study here!

“Partnering with NeoWork has been one of the most impactful operational changes in the history of CareRev… We truly offer 24/7 customer support now, all due to NeoWork.” — Carly Kopec, Sr. Director of Operations, CareRev

If you want the exact QA rubric and dashboard framework we used with CareRev, we’ll share a redacted version and map it to your workflow, then stand up a pilot team to prove it. Get in touch with us here.

Your 5-point checklist for picking the right staffing partner:

1. Quality System, not buzzwords Ask for a sample QA rubric, calibration plan, and a redacted coaching report.
2. Operational reporting that leaders use See live or sample dashboards covering QA, FRT, backlog age, and resolution rate.
3. Domain-specific training Confirm tailored curricula (e.g., credentialing requirements, compliance scenarios) with artifacts.
4. Scale math you can trust Request hiring SLAs, retention metrics, and a phased plan to go from pilot to 24/7 coverage.
5. Shared ownership of outcomes Agree on monthly targets and a cadence for reviews, escalations, and improvement sprints.

How NeoWork makes this easy

• Playbook-first staffing: We bring the QA rubric, KPI scorecards, and reporting with the team.
• Credentialing + compliance expertise: Purpose-built training for regulated workflows.
• Transparent by design: You see performance, coaching, and trends. No black box.
• High-retention, team-first culture: Stable teams learn faster and maintain quality.
• Follow-the-sun coverage: True 24/7 without burning out your core team.

Try this this week

• Run the 5-point checklist with your current vendor (or us).
• Pilot a QA + reporting bundle with a small team and expand from results.

If you want the exact QA rubric and dashboard framework we used with CareRev, we’ll share a redacted version and map it to your workflow, then stand up a pilot team to prove it. Get in touch with us here.

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