make your in-house teams more productive, provide a better experience for your clients, and give your business both the credibility and infrastructure to achieve rapid growth.
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Exceptional tech support does more than protect your data. It keeps your business running smoothly, enhances your team’s productivity, and builds and maintains credibility with your customers and clients, all at optimal cost. Simply put: hiring the right IT support is a crucial step in empowering your business to hit all your growth targets.
At NeoWork, we provide dedicated technical support outsourcing services to help you deliver top-notch customer experiences, resolve technical issues quickly, keep operations running smoothly, and scale.
With experienced nearshore and offshore IT support teams in Colombia and the Philippines, we combine expertise, professionalism, and cost efficiency to deliver reliable and flexible solutions tailored to your needs.
How do we know NeoWork’s IT solutions stand out above the rest?
Our customer satisfaction rate is almost 94%, far above the industry average.
Our employee retention rate is over 50% above the industry average.
We hire only the top 3.2% of employees we interview.
We’re proud to get the very best talent out there – and we keep them. If you want tech support engineers dedicated to growing your business, we can’t wait to help you.
Don’t choose between world-class talent and blowing out your budget. Hire IT support that does it all with NeoWork.
1. Experienced and Skilled Tech Support Engineers
Outsource tech support to the very best. At NeoWork, we h-6ire only a small fraction of all candidates we interview. Each of our teammates has extensive experience, dedication to solving complex problems, and excellent spoken and written English and overall communication skills. We continue to develop their talent through extensive and ongoing training, benchmarking, and evaluation, ensuring that NeoWork’s technical support outsourcing team remains on the cutting edge of IT trends, tools, and issues.
We understand that choosing to hire IT support offshore can feel risky, and it is our mission to make the process as seamless and stress-free as possible by giving you elite tech support engineers who can quickly and seamlessly integrate into your workflows.
Whether it’s troubleshooting hardware or software networks, protecting your data, or implementing new tools and processes to set you up for success, NeoWork’s technical support outsourcing teams ensure fast, efficient solutions to keep your business operations on track.
We draw our tech support teams from two of the top global talent hubs:
2. 24/7 Support for Maximum Uptime
f you own or operate a business, you already know that tech support issues don’t just happen during business hours. Whether you leverage our nearshore IT support or offshore IT support solutions, NeoWork offers round-the-clock to ensure proactive problem-solving around any issues that arise.
With NeoWork, outsourced tech support never means laggy or slow response time. We actively monitor your systems for irregular activity, maintain close communication with your in-house teams, and recreate robust disaster response protocols for unexpected events.
Offshore and nearshore IT support have never felt this close.
3. Cost-Effective Solutions Without Compromising Quality
Outsource tech support to premier global IT talent without blowing your budget.
At NeoWork, we believe that outsourcing tech support can and should deliver the same quality of excellence that an in-house staff does, at a fraction of the cost. That’s why our tech support engineering teams in the Philippines and Colombia allow you to leverage exceptional service while freeing up time and resources to allocate to other facets of your business.
With NeoWork, our technical support outsourcing doesn’t just help you save money in the short term. The quality of our service helps set you up for long-term growth and success.
4. Scalable and Flexible Support Options
Whether you need a dedicated team for long-term tech support or additional resources during peak seasons, we offer scalable solutions tailored to your business needs. Our nearshore and offshore IT support models adapt as your requirements evolve, ensuring optimal performance.
Unlike other business outsourcing partners, we offer outsourced teams of as small as one NeoWorker, allowing you to purchase only the services and support you need and scale from there. We are proud to build long-lasting relationships with our clients and are eager to provide technical support outsourcing that helps you grow your business, so we can grow with you.
5. Seamless Integration with Your Business
As an outsourced tech support provider, we understand that quality service isn’t just tech expertise – it’s about quickly and seamlessly integrating into your existing team, systems, workflows, and tools.
When we start working with you, we build in a two-week onboarding process. During this time, your NeoWork technical support outsourcing team will be trained in every aspect of your company’s processes. We will continue to monitor and evaluate their performance, proactively ensuring that our work continues to meet your standards and needs.
With NeoWork, you can hire outsourced tech support that feels like a part of your in-house team.
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Philippines: A Global Leader in Customer Service
The Philippines is renowned for its strong customer service culture, making it a natural choice for offshore IT support. With exceptional English proficiency and technical expertise, Filipino engineers are talented and reliable outsourced team members for American companies seeking top, budget-friendly talent.
With offshore IT support from the Philippines, you get:
NeoWork’s superior hiring, training, and team management practices ensure that you can hire the very best technical support outsourcing talent the Philippines has to offer. We are proud that top outsourced tech support professionals among this accomplished talent pool come to work
Colombia: A Strategic Nearshore Partner
Thanks to a large pool of outsourced tech support engineering talent, Colombia is rapidly emerging as a top destination for nearshore IT support. If you want to hire IT support teams that are highly skilled, innovative, and aligned to North American working hours, NeoWork’s Colombia-based teams could be the perfect solution for your business.
With nearshore IT support from Colombia, you get:
Between NeoWork’s nearshore IT support teams in Colombia and our offshore IT support teams in the Philippines, it’s impossible to make a bad choice. Both groups of NeoWorkers have high levels of expertise and professionalism and can match the pace of your in-house teams. And since both our nearshore IT support teams and our offshore IT support teams are on-call 24/7 and communicate frequently and proactively, you’ll never notice the geographical distance. With NeoWork, outsourced tech support feels in-house.
As a company, we at NeoWork are dedicated to providing technical support outsourcing that not only helps your business run better but also thrive and grow. If you want to hire IT support that not just protects but optimizes your business, let us make the process seamless. Get technical support outsourcing that gets you up and running faster, optimizes operations, and scales alongside you.
Outsource tech support from NeoWork. Get your IT operations handled quickly and efficiently, so you can focus on doing more of what you love as you grow your business.
Get Exceptional Tech Support with NeoWork
Looking to hire IT support but don’t know where to begin? Outsource tech support to teams that are passionate about your success.
By partnering with NeoWork, you gain access to reliable, professional, and cost-effective tech support engineers, rigorously selected and trained from the most competitive pools of world-class talent. Nearshore IT support and offshore IT support don’t have to come with the inconveniences of poor communication, uneven cadence, and lag time on urgent services.
NeoWork’s technical support outsourcing combines world-class talent with seamless communication and integration to your existing teams. If you want to hire IT support that performs at the level of your in-house team for a fraction of the price, outsource tech support to us.
Our outsourced tech support team is highly experienced, with the knowledge and processes in place to anticipate and solve any issues that arise. At the same time, we stay on the cutting edge of new IT trends and innovations, ensuring that your technical support outsourcing remains best-in-class. We tailor our offerings and solutions to the unique needs of your business and industry, giving you everything you need and nothing that you don’t.
Technical support outsourcing is about more than troubleshooting system issues to proactive data monitoring – though we do that too. Our nearshore IT support and offshore IT support services combine our entrepreneurial thinking and pace with the skill level of a top stateside engineering team.
Above all, we are dedicated to helping you hire IT support that helps keep your business moving forward. As a growing company ourselves, we understand the importance of technical support outsourcing that works quickly, efficiently, and on budget.
Great outsourced tech support benefits everyone. With our technical support outsourcing, your in-house teams will become more productive and your clients will have a better experience, which in turn increases their loyalty and your credibility as a company. In this way, technical support outsourcing can be as much of a business development tool as it is a way for you to ensure that everyday business functions, such as data security, are properly handled.
As a company in the business of hiring teams, we understand that you may be apprehensive to hire IT support in another country – which is why we de-risk the process for you. If you’re ready to never have to worry about technical support outsourcing again, we’re ready to show you the New Way to Work.
Hire IT support that does more than get the job done. NeoWork nearshore IT support and farshore IT support help are ready to put you on a path towards growth. Our technical support outsourcing serves companies of all maturity stages, but is optimized around a startup mentality of efficiency and excellence at pace.
Hire IT support that does more than get the job done. NeoWork nearshore IT support and farshore IT support help are ready to put you on a path towards growth. Our technical support outsourcing serves companies of all maturity stages, but is optimized around a startup mentality of efficiency and excellence at pace.
Contact us to learn how NeoWork’s outsourced tech support services provide the reliable, scalable solutions your business needs to thrive. Leverage top offshore IT support and nearshore IT support and discover the power of technical support outsourcing that takes your business to the next level.
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