Several ecommerce customer service outsourcing companies in Colombia have carved out strong reputations by delivering reliable support that helps online stores manage high volumes of inquiries efficiently. These agencies stand out for their bilingual talent pools, cultural alignment with North American markets, and ability to handle everything from order tracking to returns processing.

What makes these options particularly appealing is their blend of competitive pricing and professional operations that feel like an extension of an in-house team. Many focus specifically on ecommerce needs, providing multichannel assistance that keeps shoppers satisfied and repeat business flowing.

The article covers standout players in this space and the key services they typically provide to support growing online businesses.

1. NeoWork

NeoWork serves as a staffing and operations partner that helps companies scale their support needs. Our company offers customer experience solutions along with virtual assistants to augment internal teams in areas such as bookkeeping, social media management and executive assistance. We also provide access to talent in software engineering, data science and cloud architecture while supporting AI training through data labeling, fine-tuning and evaluation processes, and deliver services for Colombia. Differentiators are our industry-leading 91% annualized teammate retention rate and our 3.2% candidate selectivity rate.

Our team builds flexible arrangements through global staffing where we handle recruitment, benefits, upskilling and engagement aspects and clients manage day-to-day operations. In our operations partnership model we develop managed service teams that include quality assurance, workforce management and dedicated reporting, work with industries that include e-commerce and deliver services across customer experience, IT development, MVP solutions for manual workflows and creative tasks such as animation and graphic design. The setup allows adjustments based on changing requirements while maintaining consistent support options.

Key Highlights:

• Operations focused on staffing and managed services
• Support for e-commerce and other sectors
• Flexible staffing and partnership models
• Coverage of customer experience and technical areas

Services:

• Ecommerce customer outsourcing 
• Virtual assistants
• IT and development support
• AI training and data labeling
• MVP solutions for workflows
• Creative services

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Atento

Atento started operations in Colombia back in 2000 and has grown into one of the main players in customer experience services there. The company maintains several centers across cities like Bogotá, Bucaramanga, Medellín, and Pereira while working with clients in telecommunications, banking, finance, insurance, and healthcare among other sectors.

Atento delivers services in Spanish and English. It holds recognitions such as the Customer Value Leadership Award in Colombia's customer experience outsourcing industry along with certifications including ISO 26000. The company offers CX consulting, digital customer care solutions, and artificial intelligence capabilities that support various operational needs.

Key Highlights:

• Operations in Colombia since 2000
• Multiple centers located in Bogotá, Medellín, Bucaramanga and Pereira
• Focus on customer experience across several industries

Services:

• Digital Customer Care
• CX Solutions
• Collections
• Artificial Intelligence
• CX Consulting

Contact Information:

• Website: atento.com
• Address: Royal Cl. 67 #12-35,  Bogotá
• Phone: 01800 913 2017
• LinkedIn: www.linkedin.com/company/atento

3. Foundever

Foundever maintains a presence in Colombia with locations in Barranquilla, Bogota, and Cali. The company highlights the country's high English proficiency and skilled labor pool that makes it suitable for nearshore customer care operations. Foundever supports industries that include retail and e-commerce along with banking, healthcare, insurance, and technology. It provides services in Spanish, English, Portuguese, and French while operating with a significant number of associates, many working from home.

The company delivers customer care through its Colombian centers and emphasizes convenient access for clients in the Americas. Foundever focuses on building reliable support structures that align well with ecommerce needs such as handling inquiries and maintaining customer relationships across channels.

Key Highlights:

• Support for multiple languages including Spanish and English
• Established operations focused on customer experience
• High English proficiency in the local talent pool
• Mix of onsite and work-from-home associate options

Services:

• Sales and retention
• Content moderation
• Customer care
• Technical support
• Back-office support

Contact Information:

• Website: foundever.com
• Address: Sonnenallee 221 D-F, 12059 Berlin
• Phone: +49 30 233615000
• Email: kontakt@foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/foundever.usa
• Instagram: www.instagram.com/foundever_life

4. Concentrix

Concentrix offers customer experience services and digital operations with a presence that serves retail and e-commerce clients among others. The company combines technology, data, and talent to handle complex enterprise needs in Colombia and beyond.

Concentrix works across industries such as technology, healthcare, and financial services. It provides capabilities in strategy and design, data and analytics, enterprise technology, and digital operations that include human and AI elements.

Key Highlights:

• Serves retail and e-commerce sector
• Focus on AI and digital operations
• Operations supporting multiple industries

Services:

• Digital Operations
• Customer experience support
• Data and Analytics
• Strategy and Design
• Enterprise Technology

Contact Information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

5. TP

TP delivers digital business services and customer experience solutions with operations that reach Colombia as part of its broader network. The company brings together people, processes, and AI to support client operations in retail and e-commerce. TP has experience across communications, technology, and other verticals. It offers customer experience and support along with back-office capabilities and various AI-powered tools designed for different business functions.

The company structures its services to help clients manage both front-facing customer interactions and behind-the-scenes processes efficiently. TP applies its approach to the Colombian market by combining human input with technology solutions that fit retail and ecommerce demands.

Key Highlights:

• Digital business services focused on operations
• Experience across communications and technology verticals
• Global experience applied to Colombia operations
• Support for retail and e-commerce
• Combination of human expertise and AI solutions

Services:

• Data services
• Trust and safety
• Revenue-as-a-service
• Customer experience and support
• Back-office support

Contact Information:

• Website: www.tp.com
• Address: Avenida Carrera 43A #16B-50, El Poblado, Medellín
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

6. TaskUs

TaskUs runs operations in Colombia with sites in Cali and Medellín that focus on bilingual Spanish and English support. The company provides human-led services backed by AI across several areas relevant to ecommerce businesses.

TaskUs emphasizes a people-first approach in its Colombian locations while delivering solutions for digital customer experience and related functions. It serves industries including retail and e-commerce, technology, and financial services.

Key Highlights:

• Sites in Cali and Medellín
• Bilingual Spanish and English capabilities
• Focus on Colombia talent pool

Services:

• Digital Customer Experience
• Trust and Safety
• AI and Data Services
• Sales Outsourcing
• Back office support through related offerings

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph

7. Peak Support

Peak Support provides outsourcing services with a focus on bilingual English and Spanish customer support. The company operates as a nearshore option that emphasizes quick setup for teams handling ecommerce needs. Peak Support works with clients in ecommerce, software, and other sectors. It offers full-service BPO capabilities that include various support functions delivered through its Colombian centers.

The company structures its offerings to help businesses manage both customer-facing tasks and internal processes smoothly. Peak Support pays attention to modern tools and flexible arrangements that suit fast-changing ecommerce environments while keeping operations practical and reliable.

Key Highlights:

• Multiple service lines for business needs
• Quick team setup capabilities
• Nearshore operations in Colombia
• Bilingual customer support focus
• Full-service BPO delivery model

Services:

• Back-Office Services
• Sales and Marketing
• Customer Service
• Technical Support
• Trust and Safety

Contact Information:

• Website: peaksupport.io
• Phone: (866) 691-6371
• E-mail: info@peaksupport.io
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Twitter: x.com/Peak_Support
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Instagram: www.instagram.com/peak_support_outsourcing

8. Solvo

Solvo offers global talent and outsourcing solutions that include Colombia as part of its nearshore options. The company handles recruitment, hiring, and management of professionals for customer service and related roles. Solvo supports various industries and provides business tools for areas like customer service and back office tasks. It delivers customized staffing and outsourcing arrangements for companies looking to scale operations.

The firm focuses on practical talent solutions that help businesses build dedicated support functions without heavy internal overhead. Solvo streamlines processes such as sourcing, screening, onboarding and training while offering AI-powered tools that reduce manual work in customer service and administrative areas. This approach gives companies flexibility when expanding ecommerce operations in the region.

Key Highlights:

• Customized staffing and outsourcing arrangements
• Business tools for back office and customer service tasks
• Recruitment and hiring process management
• Nearshore talent solutions
• Support across multiple industries
• Focus on customer service roles

Services:

• Customer Service
• Back Office
• Collections
• Sales
• Logistics support

Contact Information:

• Website: solvoglobal.com
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546
• E-mail: sales@solvoglobal.com
• LinkedIn: www.linkedin.com/company/solvo-global
• Twitter: x.com/globalsolvo
• Facebook: www.facebook.com/hiresolvohr
• Instagram: www.instagram.com/solvo_global

9. ROI CX SOLUTIONS

ROI CX SOLUTIONS delivers call center services from Colombia with a focus on bilingual support for English and Spanish speakers. The company operates as a nearshore option that provides multichannel assistance to businesses in sectors such as e-commerce and retail. Its setup emphasizes cost-effective operations while maintaining availability across different time zones similar to North America.

The approach includes various support functions designed for online retailers who need consistent customer interactions. ROI CX SOLUTIONS handles inquiries through phone, chat, email and other channels while offering services like lead generation and technical troubleshooting. This setup allows companies to manage customer needs without expanding their internal resources directly.

Key Highlights:

• Compliance standards including data security measures
• Bilingual capabilities in English and Spanish
• Focus on multichannel customer assistance

Services:

• Help desk services
• Lead generation
• Technical support
• Omnichannel support
• Surveys

Contact Information:

• Website: roicallcentersolutions.com
• Address: 792 East 280 South, American Fork, UT 84003
• Phone: (877) 768–9598
• E-mail: email@365roi.com
• LinkedIn: www.linkedin.com/company/roi-call-center-solutions
• Twitter: x.com/365ROI
• Facebook: www.facebook.com/ROICallCenterSolutions

10. Fusion CX

Fusion CX operates its customer support outsourcing services from Medellín, Colombia. The company leverages local talent with strong English and Spanish language skills along with capabilities in additional languages. Its setup combines human agents with tools like AI and omnichannel platforms to handle interactions across voice, chat, email and social media.

Fusion CX works with clients in retail, e-commerce and other sectors by providing scalable solutions through its Colombian center. The company applies technologies such as machine learning for task automation and CRM integration for smoother customer journeys. This structure supports businesses looking for flexible support options in the region.

Key Highlights:

• Use of AI and cloud-based systems
• Compliance with standards like ISO 27001
• Multilingual support including English and Spanish

Services:

• Tech support
• Live chat support
• Social media support
• Customer service
• Email support

Contact Information:

• Website: www.fusioncx.com
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Phone: +919073900798
• E-mail: contact@fusioncx.com
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Twitter: x.com/fusion_cx
• Facebook: www.facebook.com/FusionCX
• Instagram: www.instagram.com/fusioncxofficial

11. Conectys

Conectys focuses on customer service outsourcing and supporting functions, and runs a delivery center in Cali, Colombia. The company stands out through its strategic positioning that offers convenient time zone overlap with North American markets and access to a developing tech environment in the region. Its approach centers on trained professionals equipped to manage different types of customer interactions effectively.

Conectys covers technical support, content moderation along with back-office operations for retail, e-commerce and additional industries. The company maintains omnichannel capabilities across voice, chat and email to streamline how inquiries get handled. This local setup provides businesses with dedicated support options tailored to their day-to-day requirements.

Key Highlights:

• Focus on nearshore outsourcing
• Omnichannel service delivery
• Delivery center in Cali
• Bilingual and multilingual agent support
• Strong emphasis on technical and content-related tasks

Services:

• Technical support outsourcing
• Content moderation
• Data processing
• Back-office support
• Customer experience management

Contact Information:

• Website: www.conectys.com
• Address: One Cotroceni Business Park,
Progresului 1, București 050691,Romania
• E-mail: press@conectys.com
• LinkedIn: www.linkedin.com/company/conectys

12. Konecta

Konecta delivers customer experience solutions with hybrid human and AI agent models that include operations in Colombia. The company provides CX and employee experience services powered by agentic AI across multiple languages. Its setup supports front-office and back-office needs for various industries.

Konecta focuses on growth, marketing and revenue functions alongside strategy and transformation services. The company maintains a presence across countries while emphasizing personalized customer interactions. This model fits businesses exploring outsourcing options in the Colombian context.

Key Highlights:

• Hybrid AI and human CX solutions
• Support for multiple languages
• Operations in Colombia
• Focus on customer and employee experience

Services:

• Customer experience
• Technical support
• Growth and marketing solutions
• Strategy and transformation

Contact Information:

• Website: konecta.com
• Address: Calle 8 B # 65 - 191 Centro Empresarial Puerto Seco, Medellin
• LinkedIn: www.linkedin.com/company/konecta-group

13. Outsourcing

Outsourcing operates multiple centers across Colombia including locations in Bogotá and Pereira. The company manages human capital along with services, infrastructure, processes and customer interactions for different business lines. It develops technological solutions suited for digital workforce needs in both back office and front office settings while building offerings around the full customer lifecycle.

The agency implements solutions across telephone, digital and in-person channels to support quick and effective interactions. The company also focuses on total experience strategies that aim to create memorable customer journeys and deliver useful insights. Its Colombian operations support various client requirements through these structured service pillars.

Key Highlights:

• Multiple centers in Bogotá and Pereira
• Operations focused on customer interactions and processes
• Emphasis on total experience strategies
• Technological solutions for back and front office

Services:

• Digital channel support
• Back office process management
• Customer lifecycle solutions
• In-person interaction handling

Contact Information:

• Website: outsourcing.com.co
• Address: Campus Outsourcing: Av. El Dorado # 81B-29, Bogotá 
• Phone: (601) 600 0222
• E-mail: mercadeo@outsourcing.com.co
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic

14. ServeRetail

ServeRetail delivers bilingual retail outsourcing services, supports English and Spanish inquiries for retailers handling customer service, order management and related tasks. Its setup includes compliance measures such as PCI DSS, SOC and ISO standards to manage retail processes securely. ServeRetail structures its support to cover the full range of retail operations while maintaining accuracy and efficiency across different channels.

The company provides assistance with returns, claims processing, sales support and loyalty program management along with marketplace vendor help and technical product troubleshooting. This approach works well for various retail verticals including ecommerce, apparel and consumer electronics. ServeRetail also offers around-the-clock availability and solid time zone alignment with North American markets, which helps businesses keep operations running smoothly without major disruptions.

Key Highlights:

• Focus on North American and LATAM retailers
• Colombia based operations for retail support
• Bilingual English and Spanish capabilities
• Compliance with PCI DSS and ISO standards
• Dedicated assistance across multiple retail functions
• 24/7 operational availability

Services:

• Loyalty program management
• Back office operations
• Order management assistance
• Returns and claims handling
• Technical product support
• Marketplace vendor support

Contact Information:

• Website: www.serveretail.com
• Address: 3150 Holcomb Bridge, Suite 300, Norcross, GA 30071
• Phone: (855) 200-9170
• E-mail: sales@serveretail.com
• LinkedIn: www.linkedin.com/company/serveretail

15. Mobility Tech

Mobility Tech operates from its headquarters in Barranquilla, Colombia where it delivers customer assistance, sales operations and business process outsourcing services. The company supports high growth businesses with a range of solutions that include direct customer support along with back office management. Mobility Tech provides delivery from Colombia and maintains additional capabilities in the United States while handling interactions in Spanish and English.

The company structures its services to cover technical support needs, administrative back office tasks and sales outsourcing activities. Mobility Tech emphasizes real time reporting, training programs and customized setups that align with client requirements. This arrangement allows businesses to extend their customer service operations through dedicated support handled from the Colombian base.

Key Highlights:

• Focus on back office and technical processes
• Headquarters located in Barranquilla, Colombia
• Delivery options from Colombia and the United States
• Support for customer assistance and sales operations

Services:

• Back office support
• Sales outsourcing
• Technical support
• Customer assistance

Contact Information:

• Website: www.mobilitytechcolombia.com
• Phone: 1-877-310-0403
• Instagram: www.instagram.com/mobilitytechcol

Wrapping It Up

Choosing an ecommerce customer service outsourcing company in Colombia ultimately comes down to what fits your specific setup. Some shine with bilingual teams and nearshore time zone alignment, while others bring strong tech integration or flexible staffing models. After looking through the options, it’s clear that Colombia has matured into a solid destination for this kind of work. The combination of skilled people and practical operations makes it worth considering seriously.

At the end of the day, don’t rush the decision. Take time to talk directly with a few of these companies, ask about real examples from ecommerce projects, and see how their approach lines up with how your team actually works. The right partner should feel like it eases your headaches rather than adding new ones. If you’re scaling support for an online store, Colombia-based providers give you some genuinely competitive choices worth exploring further.