‍Gaming studios partnering with NeoWork reduced ticket backlogs by 75% and increased CSAT by 20 points.

Player Support Is No Longer a Cost Center

Today’s players expect fast, knowledgeable, and empathetic support across channels and time zones. When studios fall behind, long response times don’t just frustrate players, they damage trust.

Many studios find themselves stuck with:

• Weeks-long ticket backlogs
  
  
• Slow response times during peak periods
  
  
• CSAT scores below acceptable thresholds
  
  

Why Support Breaks Down at Scale

It can be challenging for internal teams to keep up with unpredictable demand, fraud risks, and 24/7 player expectations. Scaling support reactively leads to inconsistency, burnout, and rising costs.

NeoWork’s Gamer-Centric Support Model

NeoWork delivers multichannel player support teams trained in gaming culture, live-service dynamics, and fraud prevention. These teams don’t just resolve tickets, they represent your brand.

Key capabilities include:

• Global, follow-the-sun coverage
  
  
• Gamer-literate agents who understand context, not scripts
  
  
• Integrated fraud prevention across billing and account systems

Measurable Results

Studios working with NeoWork have achieved:

• 75% reduction in ticket backlogs
  
  
• Response times cut from months to days
  
  
• CSAT climbing from under 70% to 90%+
  
  

Set up your support to become a competitive advantage that builds loyalty and keeps players engaged long-term.

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