Workers' compensation outsourcing helps insurers and employers manage injury reports, medical documents, claim communications, and the administrative work surrounding benefit decisions. Colombia has become a nearshore option for bilingual teams that can operate alongside North American claims departments during overlapping business hours. Specialist adjusters and third-party administrators offer a different service from BPO companies that supply intake and back-office personnel. Buyers should distinguish delegated administration from regulated claims authority and confirm which jurisdictions, data safeguards, and approval rules apply.

1. NeoWork

NeoWork builds dedicated insurance claims support teams using its Colombian talent network. Specialists work within the insurer's existing systems to handle first notice of loss, document checks, case updates, and communication with injured workers or medical providers. The model covers both individual contributors and managed operations with quality assurance and reporting. Its published workforce figures include 91% annualized teammate retention and a 3.2% candidate selection rate, useful considerations for workers' compensation programs where continuity and careful records matter.

Key Facts

• Best for: Dedicated nearshore workers' compensation administration teams
• Core services: Workers' compensation outsourcing, claims intake, records review, policyholder communications, QA
• Operating model: Individual staffing or managed teams
• Location: Colombia-based talent and delivery operations

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Crawford & Company

Crawford's Colombian platform in Bogotá combines technical loss adjusting with third-party administration for insurance programs. Its global claims practice also includes workers' compensation services, giving buyers access to both a specialist claims organization and local delivery capabilities. In August 2026, Crawford expanded its Colombian operations by adding the professional team from Asegúrate, strengthening property and casualty expertise. This combination is relevant when a program requires formal claims oversight rather than administrative staffing alone.

Key Facts

• Best for: Specialist claims management and TPA arrangements
• Core services: Third-party administration, loss adjusting, casualty claims
• Location: Bogotá, Colombia
• Notable development: Expanded Colombian claims team in August 2026

Contact Information

• Website: www.crawco.com
• Email: jrhenals@crawfordaffinity.com
• Facebook: www.facebook.com/crawfordandco
• LinkedIn: www.linkedin.com/company/crawford-&-company
• Instagram: www.instagram.com/crawco_corp
• Address: Av. Calle 26 No. 92-32, Oficina 5-109 y 5-112 WeWork Connecta, Bogotá
• Phone: +57 301 786 0164

3. Connect2BPO

For legal or insurance teams needing Colombian claims specialists, Connect2BPO offers a practical staffing route from Barranquilla. Its dedicated claims-specialist service covers intake, document review, investigation assistance, case follow-up, and compliance reporting. These are recurring tasks in occupational injury files, where incomplete records can delay review by licensed professionals. The company also offers customer service and recruiting support, so employers and administrators can build a coordinated front-office and back-office process without relying on a single general contact center queue.

Key Facts

• Best for: Bilingual claims specialists and legal case administration
• Core services: Claims intake, documentation, follow-up, compliance tracking
• Location: Barranquilla, Colombia
• Delivery: Dedicated BPO personnel and support teams

Contact Information

• Website: connect2bpo.com
• Email: info@connect2bpo.com
• Facebook: www.facebook.com/C2BPO
• LinkedIn: www.linkedin.com/company/connect2bpo
• Instagram: www.instagram.com/c2bpo
• Address: Calle 77 #59-35 Office 1403, Barranquilla, Colombia 
• Phone: +57 304 207 9575

4. Sedgwick

Sedgwick brings a global workers' compensation claims practice together with a Colombian adjusting operation. Locally, the firm handles complex property and liability losses, supported by offices in Bogotá, Medellín, and Cali. Its international experience in medical management, absence, and claims administration makes the organization relevant to multinational buyers looking for consistent claims standards. Colombian operations should be assessed against the particular compensation jurisdiction, since the company's local insurance portfolio extends beyond workplace injury claims.

Key Facts

• Best for: Multinational claims programs and technical loss adjusting
• Core services: Claims management, liability adjusting, forensic accounting
• Colombia presence: Bogotá, Medellín, Cali
• Specialization: Complex and commercial insurance losses

Contact Information

• Website: www.sedgwick.com
• LinkedIn: www.linkedin.com/company/sedgwick
• Instagram: www.instagram.com/life_at_sedgwick

5. Solvo Global

Solvo Global recruits remote insurance professionals for claims processing and adjuster-assistant roles. Its insurance staffing portfolio includes claims analysts, support specialists, and quality reviewers, with Colombian recruitment spanning Medellín, Bogotá, and Barranquilla. This structure fits employers or insurers that need help tracking medical documentation, scheduling case activities, and keeping records current while maintaining internal claims authority. Solvo's staffing model also includes screening and onboarding, useful when building a specialized team around an established claims platform.

Key Facts

• Best for: Claims support staffing and adjuster assistance
• Core services: Claims processing, quality review, administrative staffing
• Colombia talent: Medellín, Bogotá, Barranquilla
• Operating model: Recruited and onboarded dedicated staff

Contact Information

• Website: solvoglobal.com
• Email: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286, USA 
• Phone: +1 (833) 413-1546 

6. SuperStaff

SuperStaff's Colombia-focused insurance BPO offering separates high-volume processing from the claims decisions that belong with authorized carrier personnel. Teams organize incoming notices, validate documents, prepare claim summaries, and coordinate follow-up. That division is especially useful for workplace injury programs dealing with frequent medical correspondence or fluctuating case volumes. The company has a Medellín presence and describes using client-specific systems, quality checks, and bilingual communications to support policyholders and internal claims staff.

Key Facts

• Best for: Structured insurance claims back-office teams
• Core services: FNOL, document review, follow-up coordination
• Location: Medellín, Colombia
• Operational approach: Client workflows with QA and reporting

Contact Information

• Website: superstaff.com
• Email: info@superstaff.com
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO
• Address: NOI Coworking: Cl. 17 #43 F - 287, El Poblado, Medellín 
• Phone: 415-651-7494

7. Grupo Addvalora

Grupo Addvalora operates a Colombian claims-services business within its wider insurance network. Its handling activities include claim file processing, remote inspections, recovery administration, and third-party administration arrangements. The ability to work in a client's claims system or its own management tools gives insurers flexibility over process control. For occupational injury or employer-liability matters, its strongest fit is structured claims coordination and technical support, with any line-specific assessment requiring agreement on authority and expertise.

Key Facts

• Best for: Insurers seeking claims handling and TPA support
• Core services: Claims file management, remote inspections, recoveries
• Location: Bogotá, Colombia
• Delivery model: Claims teams working in insurer or provider systems

Contact Information

• Website: grupoaddvalora.com
• Email: colombia@addvaloraglobal.com
• LinkedIn: www.linkedin.com/company/grupoaddvalora
• Address: Calle 81 # 11-08, Oficina 5-130, Bogotá, Colombia 
• Phone: +57 321 209 1449

8. Connext

Connext supplies dedicated claims and insurance back-office professionals through a staffing and employer-of-record model that includes Colombia. Employees work in the client's systems, while the insurer retains coverage decisions and escalation authority. This arrangement is well suited to workers' compensation teams that already have licensed examiners but need reliable capacity for information checks, case status updates, and document maintenance. Connext has also published an insurance client engagement covering claims, billing, underwriting, and customer support teams.

Key Facts

• Best for: Client-directed insurance claims teams
• Core services: Claims processing, policy administration, data quality
• Delivery countries: Colombia among its operating locations
• Governance: Insurer controls claim decisions and workflows

Contact Information

• Website: connextglobal.com
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_
• Facebook: www.facebook.com/connextglobalsolutions
• Address: Edificio Villorio, Calle 66 # 11-50, Piso 7, Bogotá, D.C., Colombia 

9. Outsourcing S.A.S. BIC

Outsourcing S.A.S. BIC is a Colombian BPO provider with dedicated insurance-sector processes. Its work combines customer contact, policy-related administration, and operational improvements across insurance workflows. In a published BNP Paribas Cardif engagement, improvements addressed policy issuance consistency and complaint volumes, illustrating its experience with high-volume insurance administration rather than a claim of workers' compensation adjudication. For occupational injury programs, its relevant role is managing communications, records, and routine process steps around the insurer's decision team.

Key Facts

• Best for: High-volume insurance administration in Colombia
• Core services: Insurance BPO, contact center operations, records handling
• Location: Colombia-based operating sites
• Documented experience: BNP Paribas Cardif insurance operations

Contact Information

• Website: outsourcing.com.co
• Email: mercadeo@outsourcing.com.co
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Facebook: www.facebook.com/FamiliaOS.BIC
• Address: Av. El Dorado #81b-29, Bogotá, Colombia
• Phone: +57 320 219 7086

10. SOSA BPO

SOSA BPO builds Colombia-based support teams for U.S. employers, including workers' compensation and workplace safety assistants. Its Medellín recruitment activity includes positions handling workplace injury intake, case documentation, claim follow-up, and return-to-work coordination. SOSA manages recruiting, local payroll, and support infrastructure while the client's team directs work within its own systems. That structure suits employers that need consistent administrative help around occupational injury cases without transferring claims decisions to an outside administrator.

Key Facts

• Best for: U.S. employers adding workers' compensation support staff
• Core services: Workers' compensation assistants, recruiting, payroll, administrative support
• Location: Medellín, Colombia
• Operating model: Dedicated Colombia-based staff working in client systems

Contact Information

• Website: www.sosa-bpo.com
• Email: hello@sosa.team
• Phone: +1 (305) 390-1464

11. McLarens

McLarens brings specialist adjusting and forensic expertise to insurance losses in Colombia. Its services involve construction, machinery, engineering, and business-interruption claims, often bringing together adjusters, engineers, and forensic accountants for difficult investigations. Although this is different from routine workers' compensation processing, the technical and liability expertise is useful for employers and insurers handling major workplace incidents with overlapping insurance exposures. The company maintains a Bogotá operation as part of its wider Latin American service network.

Key Facts

• Best for: Complex incident investigation and associated insurance losses
• Core services: Technical loss adjusting, forensic analysis, loss mitigation
• Location: Bogotá, Colombia
• Specialization: Engineering and commercial insurance claims

Contact Information

• Website: www.mclarens.com
• Email: colombia@mclarens.com
• Twitter: x.com/McLarensGlobal
• LinkedIn: www.linkedin.com/company/mclarensglobal
• Address: Carrera 15 A No. 120 - 42, Oficina 402, Edificio Santa Bárbara, Bogotá, Colombia 
• Phone: +57 1 317 1840 

12. TP

TP applies customer experience and back-office outsourcing to insurance operations, including claims intake and process support. With established Colombian delivery operations, it offers the scale to manage policyholder contacts and status updates across multiple service channels. Its published insurance client work includes a claims-processing improvement program, although that does not establish a Colombian workers' compensation adjudication service. The more defensible fit is large-volume administrative coverage, where agents follow defined procedures and direct complex claims matters to authorized specialists.

Key Facts

• Best for: High-volume insurance customer and back-office support
• Core services: Claims communications, back-office processing, CX
• Location: Medellín and wider Colombia operations
• Delivery model: Managed multilingual service teams

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup

13. Vinali Group

Vinali Group operates a nearshore hub in Bogotá and provides dedicated outsourcing for the insurance industry. Its stated insurance work includes claims processing, policy management, administrative staffing, and revenue cycle services. For workers' compensation, these capabilities align with claims documentation, billing coordination, and routine requests that surround medical and indemnity reviews. The company positions its employees as an extension of the client's operations, a practical model where internal examiners retain responsibility for substantive coverage and benefit decisions.

Key Facts

• Best for: Claims documentation and insurance administrative teams
• Core services: Claims processing, policy management, staffing
• Location: Bogotá, Colombia
• Other expertise: Healthcare revenue cycle and administrative support

Contact Information

• Website: vinaligroup.com
• Facebook: www.facebook.com/VinaliGroup
• LinkedIn: www.linkedin.com/company/vinaligroup
• Instagram: www.instagram.com/vinaligroupoutsourcing
• Address: Calle 99 # 10-19, Bogotá 
• Phone: +17864592141

14. Proxima Solves

Proxima Solves focuses its nearshore BPO model on insurance operations, with Colombia included in its talent coverage. Its services include first notice of loss, underwriting support, customer service, and compliance administration. Proxima runs its own delivery hubs in Santo Domingo and Quito, where bilingual teams, including CISR-certified insurance service representatives, handle FNOL intake across voice, chat, and email. Buyers seeking a Colombia-based team should confirm where their specific program will be staffed. This makes Proxima relevant to companies seeking scalable intake support for accident or occupational claims under defined service levels.

Key Facts

• Best for: Insurance FNOL and bilingual claims intake
• Core services: Claims intake, underwriting support, compliance operations
• Geographic coverage: Colombia plus other Latin American markets
• Delivery hubs: Santo Domingo and Quito, with Colombian talent coverage 

Contact Information

• Website: proximasolves.com
• Email: hello@proximasolves.com
• Facebook: www.facebook.com/proximasolves
• Twitter: x.com/proximasolves
• LinkedIn: www.linkedin.com/company/proxima-solves
• Address: 8725 W. Higgins Road, Floor 9, Chicago, IL 60631, United States
• Phone: +18557907769

15. Iterum Connections

Iterum Connections runs contact center and BPO operations in Bogotá near El Dorado Airport, alongside service locations elsewhere in the Americas. Its healthcare-payer and insurance-oriented work includes member assistance, back-office handling, and claims-related support. For workplace injury programs, the relevant use is medical documentation follow-up and claimant communications, rather than making benefit determinations. Iterum's focus on customer interactions and back-office teams can help relieve administrators dealing with recurring case questions or incomplete information.

Key Facts

• Best for: Healthcare-related claims communications and back office
• Core services: Contact center services, administrative processing
• Location: Bogotá, Colombia
• Focus: Healthcare customer service and BPO delivery

Contact Information

• Website: iterumconnections.com
• Email: info@iterumbpo.com 
• Facebook: www.facebook.com/iterumcolombia
• LinkedIn: www.linkedin.com/company/iterumconnection
• Instagram: www.instagram.com/iterum_colombia
• Address: GalerÌa Plaza Los Pueblos, Av. José AgustÌn Arango, Panamá
• Phone: +507 320-5200 

Conclusion

As workers' compensation programs become more document-intensive, separating administrative throughput from professional claims judgment is increasingly important. Colombian outsourcing teams are particularly relevant for case intake, records organization, provider follow-up, and bilingual communication, while specialist claims firms can support investigations and more complex insurance processes. Service agreements should define who may change reserves, authorize payments, communicate coverage decisions, and access medical information. Employers and insurers also need auditable workflows, secure data handling, and clear escalation paths for disputed or serious injuries. The right operating model preserves local and statutory accountability while reducing avoidable delays in everyday case handling.

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