Case management involves a surprising amount of administrative work. Between document handling, record updates, client communication, scheduling, reporting, and compliance-related tasks, internal teams can easily find themselves spending more time on paperwork than on the people or cases they are responsible for.

That is one reason many organizations turn to outsourcing partners. A specialized provider can take over routine case management processes, help maintain consistent workflows, and provide additional operational support without requiring a large in-house team. The exact services vary by industry, but the goal is usually the same: keeping cases organized, moving, and properly documented.

In this article, we look at 12 case management outsourcing companies that provide support across a range of case management functions. The list includes providers with experience in healthcare, legal services, insurance, social services, customer support, and other sectors where case coordination and documentation play an important role.

1. NeoWork

At NeoWork, we are an outsourcing company that provides staffing and operational support for businesses that need help managing ongoing workflows and administrative processes. Our service model combines global staffing with managed operations, allowing organizations to add individual specialists or outsource complete functions. Our company works across industries including healthcare, logistics, technology, media, gaming, and e-commerce.

For organizations handling large volumes of cases, we can support many of the tasks that keep case management programs running. Our teams assist with customer communication, documentation, scheduling, workflow coordination, reporting, and other operational activities. In addition to administrative support, we provide workforce management and quality assurance services for businesses that need more structured operational oversight. Our company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate.

Key Highlights:

• Provides outsourced staffing and operational support through both dedicated specialists and managed teams.
• Supports organizations that need help with administrative workflows, communication, and process coordination.
• Works with companies in healthcare, logistics, technology, media, gaming, and e-commerce sectors.
• Offers workforce management, quality assurance, reporting, and team oversight services.
• Provides support for customer-facing and back-office functions.
• Uses a flexible engagement model that can scale from a single contributor to a larger operational team.

Services:

• Case management outsourcing.
• Case documentation management.
• Data entry and data processing.
• Administrative support.
• CRM management.
• Customer support services.
• Workflow administration.
• Reporting and operational support.

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. HealthCare Resolution Services (HCRS)

HealthCare Resolution Services (HCRS) is a healthcare services company that provides operational, administrative, and health information management support to healthcare organizations. Their case management services focus on helping providers coordinate patient care, improve communication between patients and care teams, and manage information throughout the care process. The company also offers related healthcare support services such as medical coding, auditing, record review, staffing, and research support.

Their case management programs are designed to support care coordination, information exchange, patient follow-up, and outcome tracking. These services can help healthcare organizations manage the administrative workload associated with value-based care programs while maintaining communication across different stages of treatment. The company places a strong focus on organized care delivery, patient support, and collaboration between providers.

Key Highlights:

• Focuses primarily on healthcare operations and health information management services.
• Provides outsourced case management support for healthcare providers and healthcare programs.
• Supports patient coordination, communication, and continuity of care activities.
• Assists organizations with data collection, information exchange, and care management workflows.
• Offers complementary healthcare services including coding, auditing, and record review.
• Works with healthcare organizations that require structured administrative and operational support.
• Emphasizes coordination between patients, providers, and care teams throughout the treatment process.

Services:

• Case management.
• Care coordination.
• Medical coding.
• Medical record review.
• Auditing services.
• Abstraction and quality management.
• Research support.
• Staffing services.

Contact Information:

• Website: healthcareresolutionservices.com
• Phone: (301) 497-1187
• LinkedIn: www.linkedin.com/company/healthcare-resolution-services-inc.
• Facebook: www.facebook.com/hcrsinc
• Address: 8601 Robert Fulton Drive, Suite 130, Columbia, Maryland 21046

3. Outsourcey

Outsourcey is an outsourcing provider that offers staffing and business support services across a range of industries, including healthcare, information technology, marketing, and customer service. Their case management services focus on helping organizations organize, coordinate, and monitor client or patient-related activities while reducing the administrative burden placed on internal teams.

The company supports case management through a combination of coordination, communication, planning, and tracking activities. In healthcare settings, their teams assist with care coordination and patient communication, while in other industries they support client-focused processes that require consistent follow-up and record management. Their services are designed to adapt to different operational requirements rather than follow a single standardized approach.

Key Highlights:

• Provides outsourcing and staffing services across healthcare and other service-based industries.
• Supports organizations with case coordination, communication, planning, and monitoring activities.
• Offers assistance for both healthcare-related and general client management processes.
• Provides operational support designed to reduce administrative workloads for internal teams.
• Maintains teams that assist with ongoing communication and workflow management tasks.
• Adapts service delivery based on industry requirements and organizational processes.
• Combines case management support with broader outsourcing and staffing capabilities.

Services:

• Case management support.
• Medical case management services.
• Care coordination support.
• Client communication management.
• Case tracking and monitoring.
• Administrative support.
• Contact center services.
• Healthcare outsourcing services.

Contact Information:

• Website: outsourcey.com
• E-mail: hello@outsourcey.com
• Phone: (888) 265-5357
• LinkedIn: www.linkedin.com/company/outsourcey
• Facebook: www.facebook.com/people/Outsourcey/61557689893385
• Instagram: www.instagram.com/outsourcey
• Twitter: x.com/outsourcey
• Address: Building 1, 658 Church Street, Richmond VIC 3121, Australia

4. Tangiers International

Tangiers International provides medical case management services for organizations dealing with healthcare claims and patient support across different countries and regions. Their teams include physicians, nurses, and other healthcare professionals who assist with care coordination, medical monitoring, documentation, and communication throughout the treatment process. They work with cases that may involve language barriers, cultural differences, varying healthcare systems, and complex medical situations.

Their case management services cover many of the practical tasks that help keep medical cases organized. This includes arranging appointments, obtaining second opinions, collecting and translating medical records, coordinating with healthcare providers, monitoring treatment progress, and preparing medical reports. They also support prescription delivery, medical examinations, and healthcare network management where required.

Key Highlights:

• Provides international medical case management services.
• Works with physicians, nurses, and healthcare professionals in multiple regions.
• Supports communication between patients, providers, and insurers.
• Assists with medical documentation and record management.
• Handles cases involving language and cultural barriers.
• Provides medical monitoring and care coordination services.
• Supports organizations managing international healthcare claims.

Services:

• Medical case management.
• Medical monitoring.
• Medical referrals and appointment coordination.
• Second medical opinions.
• Medical record collection and translation.
• Medical reporting.
• Return-to-work projections.
• Cost projections.
• Prescription shipment and delivery.
• Medical examination coordination.
• Cashless medical network management.

Contact Information:

• Website: www.tangiersinternational.com
• Email: info@tangiersinternational.com
• Phone: +356 2247 9700
• Address: 54 Melita Street, Valletta VLT1122, Malta
• Twitter: x.com/TangiersIntl
• Linkedin: www.linkedin.com/company/tangiers-international

5. Yoh Healthcare

Yoh Healthcare provides managed care and case management services for healthcare organizations that require support with patient coordination, utilization review, discharge planning, and healthcare program administration. Their services are supported by healthcare professionals such as nurse case managers, care coordinators, social workers, health educators, and quality improvement specialists.

Their case management programs cover both inpatient and outpatient environments and support a range of healthcare workflows. In addition to case management, they offer managed care services related to compliance, quality initiatives, provider contracting, and appeals management. The company also places a strong focus on healthcare privacy, security, and regulatory requirements.

Key Highlights:

• Specializes in healthcare-focused managed care and case management services.
• Supports inpatient, outpatient, emergency, and pediatric care programs.
• Provides access to healthcare professionals with case management experience.
• Assists with utilization review and discharge planning activities.
• Supports healthcare compliance and quality improvement programs.
• Offers managed care services alongside case management support.
• Works with healthcare organizations across different care settings.

Services:

• Inpatient case management.
• Outpatient case management.
• ER case management.
• Pediatric case management.
• Disability management.
• Discharge planning.
• Utilization management and review.
• Workers' compensation support.
• Quality improvement and assurance.
• Grievances and appeals support.
• Regulatory compliance services.
• Provider contracting support.

Contact Information:

• Website: www.yoh.com
• Address: 1835 Market Street, Philadelphia, PA 19103
• Phone: 215.656.2650
• LinkedIn: www.linkedin.com/company/yoh-a-day-%26-zimmermann-company

6. Case Management Solutions

Case Management Solutions works with skilled nursing facilities, nursing homes, hospital systems, and therapy providers that need support managing insurance-related case management activities. Their services focus on authorization management, utilization review, payer communication, and coordination between clinical, billing, and insurance teams.

They operate as an outsourced extension of a facility's case management function and help oversee authorization workflows from start to finish. Their teams handle insurance communication, monitor authorization requirements, review levels of care, and provide reporting related to utilization and managed care activities. The goal of their services is to centralize administrative processes that are often spread across multiple departments.

Key Highlights:

• Focuses on insurance and authorization management for healthcare facilities.
• Works with skilled nursing facilities, nursing homes, hospitals, and therapy providers.
• Supports communication between insurers, billing departments, and care teams.
• Assists with utilization review and authorization tracking activities.
• Provides reporting and monitoring for managed care processes.
• Integrates with existing operational and clinical workflows.
• Manages administrative tasks related to reimbursement and payer requirements.

Services:

• Case management.
• Authorization management.
• Insurance case coordination.
• Utilization management.
• Authorization tracking.
• Managed care support.
• Billing communication support.
• Claims coordination.
• Utilization reporting.
• Reimbursement workflow support.
• HMO and MCO case management.

Contact Information:

• Website: casemanagementsolutions.com
• E-mail: info@casemanagementsolutions.com
• Phone: (844) 848-1333
• Address: 560 Sylvan Ave Suite 3082, Englewood Cliffs, NJ 07632

7. Airmid Staffing

Airmid Staffing is a UK-based healthcare provider that offers case management support for people with complex healthcare needs. They work alongside case managers, personal injury solicitors, healthcare professionals, and families to help coordinate care packages for individuals with serious injuries, long-term conditions, and ongoing care requirements. Their services focus on organizing and delivering care plans that reflect each person's specific circumstances and support needs.

Their case management support includes coordinating care teams, assisting with care package planning, arranging specialist services, and helping manage changes in care requirements over time. The company also provides support with cost estimates for litigation purposes and works with case managers to organize clinical and complex care services across the UK. In addition, they offer patient discharge services, admission avoidance support, and virtual ward-related services.

Key Highlights:

• Provides case management support for individuals with complex healthcare needs.
• Works with case managers, healthcare professionals, and personal injury solicitors.
• Supports the planning and delivery of personalized care packages.
• Assists with care coordination for clients with serious injuries and long-term health conditions.
• Provides support with care package cost estimates and related documentation.
• Offers services across England, Wales, and other parts of the UK.
• Delivers patient discharge and admission avoidance support alongside case management services.

Services:

• Case management support.
• Complex care coordination.
• Care package planning.
• Clinical care staffing.
• Patient discharge services.
• Admission avoidance support.
• Virtual ward support.
• Bridging care services.
• Care package cost assessments.
• Healthcare staffing services.

Contact Information:

• Website: airmidstaffing.co.uk
• E-mail: info@airmidstaffing.co.uk
• Phone: +44 (0)203 434 6040
• Address: 1st Floor Unit, Hudson Yard, 58 Charlotte Road, London, EC2A 3QT
• Facebook: www.facebook.com/AirmidStaffing
• Linkedin: www.linkedin.com/company/airmid-staffing-limited
• Instagram: www.instagram.com/airmidstaffing

8. Ondorse

Ondorse provides case management software designed for compliance and operations teams that need a structured way to manage customer onboarding, verification, and compliance-related workflows. Their platform acts as a centralized workspace where teams can review customer information, track ongoing checks, manage cases, and monitor the progress of compliance activities. The system is built around configurable workflows that can be adapted to different business requirements and regulatory processes.

Their case management solution combines workflow management, automated checks, manual reviews, and third-party integrations within a single environment. Teams can create custom approval processes, automate data validation tasks, manage document reviews, and maintain records associated with customer due diligence and compliance operations. The platform is commonly used for KYC, KYB, AML, risk assessment, and customer onboarding activities where consistent case handling is important.

Key Highlights:

• Provides case management software for compliance and operations teams.
• Centralizes customer information, compliance checks, and case-related activities.
• Supports configurable workflows that can be adapted to different business requirements.
• Combines automated processes with manual review and approval steps.
• Integrates with third-party verification and compliance service providers.
• Supports customer onboarding, KYC, KYB, and AML-related processes.
• Helps teams manage compliance activities from a single platform.

Services:

• Case management software.
• Compliance workflow management.
• KYC workflow support.
• KYB verification workflows.
• AML case management.
• Customer onboarding management.
• Risk assessment support.
• Ongoing monitoring workflows.
• Automated compliance checks.
• Document review and verification.

Contact Information:

• Website: www.ondorse.co
• LinkedIn: www.linkedin.com/company/ondorse
• Twitter: x.com/ondorse

9. EXL Health

EXL Health provides healthcare operations and care management solutions that combine staffing support with digital technology. Their case management services are designed to help healthcare organizations reduce administrative workloads and improve care coordination for patients who require ongoing support. The company works with healthcare payers and providers, supporting both clinical and non-clinical aspects of the case management process.

Their approach combines case management expertise with technology such as automation, data integration, and digital workflows. EXL Health supports patient identification, care planning, member engagement, and case coordination activities. By handling administrative tasks and operational processes, they help healthcare teams spend more time on direct patient interactions and care-related activities.

Key Highlights:

• Provides healthcare operations and case management support services.
• Combines staffing resources with digital technology and automation tools.
• Supports healthcare payers and providers with care management activities.
• Assists with patient identification, engagement, and care coordination.
• Uses digital workflows to reduce manual administrative processes.
• Focuses on both clinical and non-clinical aspects of case management.
• Supports healthcare organizations managing high-risk patient populations.

Services:

• Digital case management.
• Care management support.
• Patient identification and outreach.
• Care coordination.
• Administrative workflow support.
• Healthcare operations services.
• Automation and digital workflow solutions.
• Data integration support.
• Clinical and non-clinical staffing support.

Contact Information:

• Website: www.exlservice.com
• Phone: +1212 277 7100
• Address: 320 Park Ave 29th Floor, New York, NY 10022
• Linkedin: www.linkedin.com/company/exl-service
• Twitter: x.com/exl_service
• Facebook: www.facebook.com/ExlService
• Instagram: www.instagram.com/exl_service

10. Armedia

Armedia develops and implements case management solutions for organizations that need a more structured way to manage information, documents, communications, and workflows. Their work focuses on helping agencies and businesses organize case-related data, improve collaboration between teams, and support compliance requirements. The company works with sectors such as government, healthcare, insurance, and other industries where case files often involve multiple stakeholders, records, and ongoing activities.

Their services include case management planning, system implementation, process analysis, data migration, and workflow automation. Armedia also works with organizations that need to modernize existing systems or move information from legacy repositories into centralized case management environments. Their experience covers a range of case management platforms and technologies used to manage complex operational processes.

Key Highlights:

• Provides case management consulting, implementation, and modernization services.
• Works with government, healthcare, insurance, and commercial organizations.
• Supports document management, workflow automation, and process improvement initiatives.
• Assists with case management system planning and deployment.
• Helps organizations manage data migration and information governance requirements.
• Supports compliance, security, accessibility, and records management objectives.
• Has experience with multiple case management technology platforms.

Services:

• Case management solutions.
• Workflow automation.
• Data migration support.
• Process analysis.
• Information management.
• Document management.
• System implementation.
• Case management consulting.
• Cloud-based case management solutions.

Contact Information:

• Website: armedia.com
• Phone: +1 (571) 395-4800
• Address: 8221 Old Courthouse Road, Suite 300, Vienna, Virginia 22182
• Email: info@armedia.com
• Twitter: x.com/armediallc
• Facebook: www.facebook.com/armediallc
• Linkedin: www.linkedin.com/company/armedia

11. eNoah iSolution

eNoah iSolution provides case management services for the life insurance industry, supporting insurance carriers, agents, brokerages, BGAs, and case managers. Their work covers the administrative and operational activities involved in managing insurance cases from application submission through policy issuance and commission processing. The company also provides support for in-force policies and related follow-up activities.

Their teams assist with reviewing applications, processing documentation, ordering medical records, coordinating with insurance carriers, tracking case progress, and managing ongoing communication between stakeholders. In addition to case management, they offer services related to commission management, policy owner support, insurance illustrations, and medical record handling. Their approach focuses on helping organizations manage insurance workflows and case-related administrative tasks.

Key Highlights:

• Specializes in life insurance case management support services.
• Works with insurance carriers, agents, brokerages, BGAs, and case managers.
• Assists with insurance application processing and documentation management.
• Supports communication between carriers, agents, and case coordinators.
• Provides ongoing case tracking and follow-up services.
• Offers medical records retrieval and summarization services.
• Supports policy administration and commission-related activities.

Services:

• Life insurance case management.
• Insurance application processing.
• Medical records retrieval.
• Medical records summarization.
• Commission management services.
• Insurance illustration support.
• Policy owner services.
• In-force policy services.
• Carrier coordination and follow-up.
• Case tracking and reporting.

Contact Information:

• Website: enoahisolution.com
• Phone: +1 866-439-0091
• Email: records@enoahisolution.com
• Address: 2955 E Hillcrest Drive, Suite 124, Westlake Village, CA 91362
• LinkedIn: www.linkedin.com/company/enoah-isolution
• Facebook: www.facebook.com/eNoahiSolution
• Instagram: www.instagram.com/enoahisolution
• Twitter: x.com/eNoah_iSolution

12. SquareOne Technologies

SquareOne Technologies provides digital case management solutions designed to help organizations manage information, workflows, documents, and business processes from a centralized environment. Their solutions are used across a variety of departments and functions where case-related information must be tracked, reviewed, and updated by multiple users. The company focuses on replacing manual and paper-based processes with more structured digital workflows.

Their case management platform supports activities such as compliance tracking, contract management, incident resolution, fraud investigations, customer onboarding, insurance claims processing, vendor management, and healthcare credentialing. The company also works with organizations that need workflow automation, process visibility, and better coordination between systems, teams, and data sources.

Key Highlights:

• Provides digital case management and workflow automation solutions.
• Supports organizations seeking to replace manual and paper-based processes.
• Centralizes case information, documents, and workflow activities.
• Serves a variety of business functions including compliance, HR, healthcare, and insurance.
• Supports integration with existing systems and business applications.
• Focuses on process visibility, workflow control, and operational efficiency.
• Offers consulting and implementation support for case management initiatives.

Services:

• Dynamic case management solutions.
• Workflow automation.
• Document and content management.
• Compliance tracking solutions.
• Contract management.
• Incident management.
• Fraud investigation management.
• Customer onboarding solutions.
• Insurance claims workflow management.
• Vendor management solutions.

Contact Information:

• Website: www.squareonemea.com
• Address: 2112, Grosvenor Business Tower, Barsha Heights, Dubai
• Phone: +971-04-447 2100
• Email: info@squareonemea.com
• Linkedin: www.linkedin.com/company/squareone-technologies
• Facebook: www.facebook.com/Squareonemea

Conclusion

Case management often involves much more than tracking cases. It can include documentation, communication, scheduling, coordination, compliance requirements, reporting, and ongoing follow-up. As organizations grow, handling all of these responsibilities internally can become difficult, especially when teams are already balancing other priorities.

The companies featured in this list take different approaches to case management outsourcing. Some focus on healthcare and patient coordination, others specialize in insurance workflows, while some provide technology platforms that help organizations manage information and processes more effectively. The right choice depends on the type of cases being managed, the level of support required, and how those services fit into existing operations.

A useful starting point is to look beyond service lists and consider how a provider handles day-to-day work. Response times, communication processes, industry experience, and flexibility often have just as much impact as the services themselves. A case management partner should make complex processes easier to handle, not add another layer of administration to manage.