Health care call centers handle a lot of the work patients rarely think about until something goes wrong. They schedule appointments, answer billing questions, manage intake, route urgent calls, and help people reach the right department without spending half the day on hold.

This is going to be a list of 13 health care outsourcing call center companies that work with hospitals, clinics, medical practices, and other health care organizations. We will look at what each company does, how its teams operate, and which patient communication services it provides.

1. NeoWork

At NeoWork, we work as a global staffing and operations partner for companies in healthcare, technology, logistics, media, gaming, and e-commerce. We provide both individual specialists and fully managed teams, depending on how much control a client wants to keep in-house. Our customer experience work includes support operations, credentialing, quality assurance, workforce planning, and dedicated reporting.

We also recruit virtual assistants, technical specialists, AI training teams, and creative staff. Our teams work with platforms such as Salesforce, Zendesk, Dialpad, HubSpot, Front, Aircall, Slack, and Google Sheets. Our company reports a 91% annualized teammate retention rate and hires 3.2% of the candidates they interview.

Key Highlights:

• Global staffing and managed operations models
• Experience working with healthcare organizations
• US-hours coverage available
• Teams built around client tools and workflows

Services:

• Health care call center outsourcing
• Inbound and outbound patient support
• Medical appointment scheduling
• Appointment reminders and patient follow-ups
• Virtual medical reception
• Insurance verification
• Prior authorization support
• Billing inquiry handling
• Medical claims assistance
• Prescription refill coordination

Contact information:

• Website: www.neowork.com
• Linkedin: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. ARDEM

ARDEM is a business process outsourcing company that handles healthcare operations, finance and accounting, data services, insurance processing, logistics, utilities, and government work. Their healthcare services cover EMR and EHR management, insurance processing, revenue cycle work, claims data entry, test requisition processing, document handling, and other administrative workflows.

Their delivery model combines remote teams with cloud platforms, automation, artificial intelligence, OCR, robotic process automation, and structured process management. They build customized workflows around each operation and manage recruitment, virtual training, data capture, quality checks, and ongoing process improvement.

Key Highlights:

• Industry-specific business process teams
• Healthcare and life sciences experience
• Remote workforce recruitment and training
• Cloud-based process management
• Automation and AI used in operational workflows
• Data-heavy healthcare back-office capabilities

Services:

• EMR and EHR management
• Insurance processing
• Revenue cycle management
• Claims data entry
• Claims processing
• Test requisition form processing
• Healthcare data entry
• Document indexing
• Data capture and extraction
• Back-office support
• Business process automation
• Remote team training

Contact Information:

• Website: ardem.com
• Phone: +1-908-359-2600
• Twitter: x.com/ARDEMinc
• Facebook: www.facebook.com/ARDEMIncorporated
• Linkedin: www.linkedin.com/company/ardem-incorporated

3. Teleperformance 

Teleperformance manages customer communication and business operations across healthcare and several other industries. Their work covers customer support, back-office processing, collections, data services, analytics, and technology-based service delivery. Healthcare teams operate within a broader structure that connects customer-facing work with administrative processes behind it.

They combine live agents with AI-supported tools, workflow management, and reporting systems. Their services are organized around voice and digital communication, operational consistency, and coordination between front-office and back-office teams.

Key Highlights:

• Healthcare customer operations
• Human and AI-supported workflows
• Front-office and back-office integration
• Multichannel communication
• Structured quality and performance processes

Services:

• Healthcare customer support
• Contact center operations
• Back-office support
• Collection services
• Data processing
• Analytics
• Technology support
• AI-assisted interactions
• Workflow management
• Customer experience operations

Contact Information:

• Website: www.tp.com
• Linkedin: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

4. Access Healthcare

Access Healthcare focuses on revenue cycle and administrative operations for healthcare providers, medical groups, billing companies, dental organizations, and payers. Their teams handle patient scheduling, eligibility checks, prior authorization, registration, coding, accounts receivable, denials, and provider enrollment.

Their payer services include claims, enrollment, billing, provider data, appeals, grievances, and customer service across different communication channels. They use automation and analytics throughout these workflows while keeping healthcare specialists involved in review, exceptions, and process oversight.

Key Highlights:

• Provider and payer operations
• End-to-end revenue cycle workflows
• Healthcare-focused customer service
• Automation with human oversight
• Administrative and financial process support

Services:

• Patient scheduling
• Appointment management
• Eligibility verification
• Prior authorization
• Patient registration
• Medical coding
• Accounts receivable
• Denial management
• Provider credentialing
• Claims operations
• Appeals and grievances
• Omnichannel customer service

Contact Information:

• Website: www.accesshealthcare.com
• Phone: (+63) 2823-8280
• Email: info@accesshealthcare.com
• Address: 6th Floor, Unit B, One World Square, McKinley Hill Cyberpark, Fort Bonifacio, Taguig City, 1634 Philippines 
• Linkedin: www.linkedin.com/company/accesshealthcare
• Facebook: www.facebook.com/accesshealthcareindia
• Instagram: www.instagram.com/accesshealthcareglobal

5. Concentrix

Concentrix runs customer and business operations for organizations in healthcare and other sectors. Their work brings together service design, technology, analytics, and day-to-day operations rather than treating each area as a separate project.

Healthcare services sit within a wider digital operations model that includes customer support, data management, enterprise systems, and AI-assisted interaction handling. Their teams manage both the operational side of customer communication and the technology used to support it.

Key Highlights:

• Integrated operations model
• Healthcare customer support
• Data and analytics functions
• AI-assisted service delivery
• Technology and operations under one structure

Services:

• Healthcare contact center operations
• Customer service
• Digital operations
• Data analytics
• Enterprise technology
• AI-supported interactions
• Workflow design
• Service management
• Customer experience operations
• Operational support

Contact information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Linkedin: www.linkedin.com/company/concentrix

6. TTEC

TTEC provides customer care, technical support, sales support, back-office services, fraud prevention, and digital communication services. Their healthcare work includes member support, customer care, appointment-related communication, and service models built around changing call volumes.

They operate across voice, chat, email, and digital channels, while also managing the technology behind those interactions. Their teams work with contact center platforms, CRM systems, analytics tools, and automation to coordinate customer communication across different touchpoints.

Key Highlights:

• Healthcare member services
• Voice and digital support
• Managed contact center operations
• CRM and platform integration
• Support for variable call volumes

Services:

• Healthcare member support
• Customer care
• Contact center outsourcing
• Technical support
• Digital sales support
• Back-office services
• Fraud prevention
• Voice support
• Chat support
• Email support
• CRM services
• Customer experience analytics

Contact information:

• Website: www.ttec.com
• Phone: +91 79 6931 9828
• E-mail: verifications@thomas-and-company.com
• Address: Opp. L. J. College, Off S. G. Road, Makarba, Ahmedabad - 382210, Gujarat, India
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife

7. Omega Healthcare

Omega Healthcare manages operational work for healthcare providers, payers, life sciences companies, and health technology organizations. Their services cover revenue cycle management, payer operations, care coordination, health data processing, and clinical administration.

They combine healthcare teams with automation and AI-based systems to handle repetitive and high-volume workflows. Human specialists remain involved in review, coordination, exception handling, and areas that require clinical or operational judgment.

Key Highlights:

• Healthcare-focused operations
• Provider and payer services
• Clinical and administrative workflows
• Automation with human review
• Managed and modular service models

Services:

• Revenue cycle management
• Care coordination
• Payer operations
• Health data curation
• Clinical enablement
• Administrative workflow management
• Clinical data processing
• Drug access support
• AI-enabled healthcare operations
• Managed healthcare services

Contact information:

• Website: www.omegahms.com
• Address: Regd. Office: 9th Floor, Campus 2, RMZ MILLENNIA Business Park II, No. 143 Dr. MGR Road, Kandanchavadi, Chennai 600096
• Twitter: x.com/Omega_HMS
• LinkedIn: www.linkedin.com/company/omega-healthcare-management-services

8. Global Bilgi

Global Bilgi has operated in Ukraine since 2008, with a focus on outsourced contact center work and digital customer service. They manage inbound and outbound communication, back-office processes, technical support, live chat, email, social media support, and CRM-related operations. Their healthcare contact center outsourcing work sits within a broader customer service structure that combines agents, software, and operational management.

They also develop contact center technology, including the Sirius platform, power dialers, IVR systems, quality assurance software, workforce management tools, ticketing systems, and CRM products. Alongside service delivery, they handle customer experience audits, KPI reviews, technical audits, recruitment, training, and outstaffing.

Key Highlights:

• Operating in Ukraine since 2008
• Part of the DVL group of companies
• Inbound and outbound contact center operations
• In-house contact center technology
• Customer experience and KPI auditing
• Recruitment and training capabilities

Services:

• Healthcare contact center outsourcing
• Inbound call center services
• Outbound contact center services
• Live chat support
• Email support
• Help desk outsourcing
• Technical support
• Back-office outsourcing
• CRM outsourcing
• Customer surveys
• Customer base validation
• Social media customer support

Contact information:

• Website: globalbilgi.com.ua
• Phone: +38 (044) 237 37 00
• Address: Ukraine, Kyiv, str., Mytropolyta Vasylia Lypkivskoho, 45, NEST Business Centre, 03035
• Facebook: www.facebook.com/globalbilgiukraine
• LinkedIn: www.linkedin.com/company/global-bilgi-ukraine-
• Instagram: www.instagram.com/globalbilgiukraine

9. Carenet Health

Carenet Health manages medical call center programs built around patient access, follow-up, clinical guidance, and general healthcare communication. Their teams schedule appointments, help patients find providers, answer hotline calls, register people for classes and events, and contact patients after discharge.

They provide both clinical and non-clinical support, including nurse triage. Their systems connect with EHR and CRM platforms and are used for multilingual communication, reporting, patient data handling, and coordination across different healthcare workflows.

Key Highlights:

• Medical call center operations
• Clinical and non-clinical support
• EHR and CRM integration
• Multilingual patient communication
• Healthcare data and reporting workflows

Services:

• Appointment scheduling
• Clinical follow-up
• Non-clinical follow-up
• Find-a-doctor support
• Inbound patient hotlines
• Nurse triage
• Class and event registration
• Patient outreach
• Appointment rescheduling
• Multilingual call handling
• Patient information support
• Healthcare communication services

Contact information:

• Website: carenethealthcare.com
• Phone: 800.809.7000            
• Address: 11845 Interstate 10 W, San Antonio, TX 78230
• LinkedIn: www.linkedin.com/company/carenet-health

10. Zenko Group

Zenko Group runs outsourced customer communication for companies in healthcare and other industries. Their teams handle inbound calls, customer support, help desk requests, technical questions, email, live chat, and social media communication. Medical outsourcing projects are organized around patient and customer inquiries, routine contact handling, and the transfer of requests to the appropriate team.

They assign specific tools and workflows to each project, then track response speed, accuracy, and service quality throughout delivery. Data is handled under defined confidentiality procedures, including NDA agreements, while supervisors and quality teams review agent performance and correct processing errors.

Key Highlights:

• Inbound and outbound communication workflows
• Dedicated project tools and operating procedures
• Quality monitoring based on accuracy and response speed
• Confidential data handling
• Voice and digital support channels

Services:

• Medical call center outsourcing
• Customer support
• Inbound call handling
• Live chat support
• Help desk services
• Technical support
• Email support
• Social media customer service
• Request processing
• Quality monitoring

Contact information:

• Website: bpozenko.com
• Phone: +380 (66) 793 99 23
• E-mail: info@bpozenko.com
• Address: Hetmana Pavla Polubotka Street, 1A, Kyiv, 02100
• Facebook: www.facebook.com/ZenkoUa
• LinkedIn: www.linkedin.com/company/bpo-zenko
• Instagram: www.instagram.com/zenkocompany

11. Accenture

Accenture works with healthcare providers, payers, and public health organizations on technology, operations, workforce design, and patient experience. Their healthcare work covers digital access, clinical systems, health operations, cybersecurity, cloud-based medical records, and data-led service delivery.

They combine consulting, implementation, and operational work rather than limiting projects to a single technology or department. Patient-facing processes are reviewed alongside clinician workflows, administrative systems, security requirements, and the underlying digital infrastructure.

Key Highlights:

• Provider, payer, and public health work
• Patient and workforce experience design
• Healthcare operations management
• Digital health and data programs
• Security and cloud infrastructure

Services:

• Patient experience transformation
• Health operations
• Digital health services
• Healthcare workforce redesign
• EMR cloud services
• Healthcare cybersecurity
• Data and AI services
• Clinical process support
• Technology implementation
• Administrative process redesign

Contact information:

• Website: www.accenture.com
• Phone: +16023374000
• Address: 15279 N Scottsdale Rd. STE B215, Scottsdale, AZ, 85254

12. Cognizant

Cognizant provides technology and business process services for healthcare organizations, including health plans and life sciences companies. Their work covers customer and member journeys, process redesign, automation, cloud systems, data management, and enterprise technology.

They approach healthcare operations by connecting software, AI, and process teams within the same delivery model. This includes reviewing how members or patients move through a service, updating the systems behind those interactions, and automating repetitive administrative work.

Key Highlights:

• Healthcare payer experience
• Business process services
• AI and process automation
• Customer and member journey design
• Cloud and enterprise technology

Services:

• Healthcare business process services
• Member experience operations
• Customer journey redesign
• Process automation
• Data management
• Cloud modernization
• AI implementation
• Enterprise application services
• Administrative workflow support
• Technology operations

Contact information:

• Website: www.cognizant.com
• Phone: +63 2 79762270
• Email: inquiry@cognizant.com
• Address: Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City
• Linkedin: www.linkedin.com/company/cognizant
• Twitter: x.com/cognizant
• Facebook: www.facebook.com/Cognizant
• Instagram: www.instagram.com/cognizant

13. TaskUs

TaskUs manages customer experience and digital operations for healthcare, technology, financial services, retail, travel, and other industries. Their healthcare work includes patient and member support, digital communication, trust-related operations, and service programs that combine trained teams with automation.

Their delivery model brings customer service agents, AI tools, quality controls, and compliance processes into the same operation. Teams are trained around each account, while workflow data is used to guide responses, identify recurring issues, and determine where human review remains necessary.

Key Highlights:

• Healthcare customer experience operations
• Human and AI-supported service delivery
• Quality and compliance controls
• Multichannel customer communication
• Specialized team training

Services:

• Healthcare customer support
• Patient and member communication
• Customer experience outsourcing
• AI-assisted support
• Digital operations
• Trust and safety
• Sales support
• Data services
• Learning and training services
• Quality monitoring

Contact Information:

• Website: www.taskus.com
• Phone: (888) 400-8275
• Linkedin: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUs
• Instagram: www.instagram.com/taskusph
• Twitter: x.com/taskus

‍

Conclusion

Health care outsourcing call center companies cover a wide range of work, from appointment scheduling and patient follow-up to member support, billing questions, nurse triage, and back-office processing. Some focus almost entirely on health care, while others run broader customer service operations with dedicated teams for providers, payers, and health technology companies.

The real difference usually comes down to how the work is handled day to day. EHR and CRM integration, HIPAA-compliant communication, trained clinical or non-clinical staff, reporting, quality control, and coverage outside regular office hours all matter. A company may offer a long service list, but the useful part is whether its setup matches the actual workflow, call volume, and level of patient interaction required.