Medical call centers handle more than incoming phone calls. They help patients schedule visits, confirm appointments, ask billing questions, request prescription refills, and reach the right department without getting stuck in a long queue.

This is going to be a list of 14 medical call center outsourcing companies working with healthcare providers, clinics, hospitals, and other medical organizations. We will look at what each company does, the services it provides, and the type of healthcare communication work it takes on.

1. NeoWork

At NeoWork, we work as a global staffing and operations company that provides remote teams for healthcare, technology, logistics, media, gaming, and e-commerce businesses. We work through two main models: individual specialists who join an existing team and manage operations that include quality assurance, workforce planning, and reporting. Our healthcare work covers customer support, administrative processes, credentialing, and other day-to-day communication tasks.

We handle recruitment, employee benefits, training, and team engagement, while clients either manage the staff directly or leave the wider operation to NeoWork. Our teams work with platforms such as Salesforce, Zendesk, Aircall, Dialpad, HubSpot, Front, and Slack. Our company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate as part of our staffing model.

Key Highlights:

• Individual staffing and managed operations
• Healthcare customer experience support
• Quality assurance and workforce management
• Dedicated operational reporting
• Experience with common CRM and contact center tools
• Support for teams working US business hours

Services:

• Medical call center outsourcing
• Inbound and outbound patient support
• Medical appointment scheduling
• Appointment reminders and patient follow-ups
• Virtual medical reception
• Insurance verification
• Prior authorization support
• Billing inquiry handling
• Medical claims assistance
• Prescription refill coordination

Contact information:

• Website: www.neowork.com
• Linkedin: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. Carenet Health

Carenet Health works only in healthcare, providing patient and member communication for health systems, payers, and healthcare service organizations. Their teams manage phone, digital, and clinical interactions across the healthcare journey, including appointment support, member services, nurse triage, care navigation, and virtual care. Licensed nurses and other healthcare professionals are part of the delivery model, so clinical calls sit alongside general contact center work rather than being passed to a separate vendor.

Their operations bring together live agents, clinical staff, AI tools, and engagement data. Calls and digital conversations feed into a broader view of each patient's activity, which helps teams coordinate outreach and follow-up across different channels. Carenet also runs bilingual services, telehealth programs, advocacy support, and care management workflows for organizations operating across the United States.

Key Highlights:

• Dedicated focus on healthcare operations
• Patient and health plan member communication
• Licensed nurses and clinical professionals
• Nurse triage and virtual care operations
• Phone and digital engagement channels
• AI-assisted engagement workflows
• Bilingual service options
• Support across all 50 US states

Services:

• Medical call center outsourcing
• Patient appointment support
• Member services
• Nurse triage
• Clinical support
• Telehealth services
• Patient engagement
• Care management
• Advocacy and navigation
• Bilingual healthcare support
• Virtual care programs
• Digital patient communication
• Outbound health outreach
• After-hours healthcare support

Contact information:

• Website: carenethealthcare.com
• Phone: 800.809.7000            
• Address: 11845 Interstate 10 W, San Antonio, TX 78230
• LinkedIn: www.linkedin.com/company/carenet-health

3. Omega Healthcare

Omega Healthcare handles administrative and clinical operations for providers, payers, life sciences companies, and health technology businesses. Their work covers revenue cycle management, care coordination, payer processes, clinical data, and patient access workflows. Rather than separating contact center work from the rest of healthcare administration, they connect voice-based tasks with billing, documentation, insurance, and care management processes.

They deliver services through a mix of healthcare specialists, managed teams, automation, and AI agents. Organizations can outsource a defined part of an operation or place a wider workflow under their management. Voice automation is also used in revenue cycle work, particularly for repetitive calls involving insurance follow-up, payment processes, and administrative status checks.

Key Highlights:

• Healthcare-only operational services
• Provider, payer, and life sciences experience
• Managed and modular delivery models
• AI agents and workflow automation
• Revenue cycle and patient access expertise
• Clinical and administrative process support
• Global service delivery
• Voice automation for routine healthcare calls

Services:

• Medical call center operations
• Patient access support
• Revenue cycle management
• Insurance follow-up
• Care coordination
• Payer operations
• Clinical data management
• Drug access support
• Patient financial communication
• Claims administration
• Prior authorization support
• Eligibility verification
• Voice AI automation
• Administrative workflow management

Contact information:

• Website: www.omegahms.com
• Address: Regd. Office: 9th Floor, Campus 2, RMZ MILLENNIA Business Park II, No. 143 Dr. MGR Road, Kandanchavadi, Chennai 600096
• Twitter: x.com/Omega_HMS
• LinkedIn: www.linkedin.com/company/omega-healthcare-management-services

4. TTEC

TTEC runs customer experience operations that combine contact center teams, consulting, technology, analytics, and automation. Their healthcare services cover member support, patient communication, digital sales, technical assistance, fraud prevention, and back-office work. Voice, chat, and email interactions are managed within the same operating model, which allows healthcare organizations to keep communication consistent across channels.

Their healthcare contact center work includes both frontline service and the systems behind it. TTEC designs and manages CRM environments, omnichannel platforms, workforce tools, AI-assisted service processes, and analytics. They also provide blended teams where live agents handle complex conversations while automated tools take care of routine questions, routing, and administrative tasks.

Key Highlights:

• Healthcare member and patient services
• Voice, chat, and email operations
• Human and automated service models
• Contact center technology implementation
• CRM and omnichannel platform management
• Analytics and workforce tools
• Back-office process support
• Multilingual global delivery

Services:

• Medical call center outsourcing
• Healthcare member services
• Patient support
• Inbound customer care
• Outbound healthcare communication
• Digital healthcare sales
• Technical support
• Back-office processing
• Appointment and inquiry handling
• Omnichannel customer service
• CRM implementation
• Contact center automation
• AI-assisted customer support
• Fraud prevention support

Contact information:

• Website: www.ttec.com
• Phone: +91 79 6931 9828
• E-mail: verifications@thomas-and-company.com
• Address: Opp. L. J. College, Off S. G. Road, Makarba, Ahmedabad - 382210, Gujarat, India
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife

5. Concentrix

Concentrix designs and runs customer service operations for healthcare companies and other large organizations. Their work combines live service teams with AI, analytics, enterprise technology, and process management. Healthcare programs can include patient communication, member support, administrative inquiries, digital assistance, and ongoing management of contact center operations.

They handle the full operating chain, from service design and technology setup to daily delivery and performance oversight. Human agents and automated systems work within the same process, with data and analytics used to route requests, monitor service quality, and identify recurring issues. Concentrix also develops its own AI products for customer service and applies formal governance standards to AI deployment.

Key Highlights:

• Healthcare customer service operations
• Integrated human and AI delivery
• Contact center strategy and implementation
• Enterprise technology services
• Data and analytics support
• AI governance framework
• Global operational coverage
• End-to-end process management

Services:

• Medical call center outsourcing
• Patient communication
• Health plan member support
• Inbound contact center services
• Outbound communication
• Digital customer service
• Back-office operations
• Contact center technology
• AI-enabled service automation
• Data and analytics
• Workforce operations
• Omnichannel support
• Customer service strategy
• Quality and performance management

Contact information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Linkedin: www.linkedin.com/company/concentrix

6. Global Bilgi

Global Bilgi is an international contact center company with operations in Ukraine. They run office-based and remote teams that handle customer service, telephone sales, technical support, retention, loyalty programs, and back-office processes. Their work spans healthcare, telecommunications, finance, retail, IT, media, delivery, aviation, and travel.

They also develop and use their own contact center technology. Their Sirius platform combines calling, CRM, ticketing, quality monitoring, workforce scheduling, and reporting tools. Healthcare projects involve patient inquiries, appointment communication, outbound reminders, chat support, email handling, and administrative request processing across several channels.

Key Highlights:

• Inbound and outbound contact center operations
• Office-based and remote delivery models
• Healthcare customer communication
• Proprietary Sirius contact center platform
• Multi-channel support
• Quality assurance and KPI review
• Workforce scheduling tools
• Contact center audit services

Services:

• Healthcare contact center outsourcing
• Medical call center outsourcing
• Inbound contact center services
• Outbound contact center services
• Patient inquiry handling
• Appointment communication
• Outbound reminders
• Live chat outsourcing
• Email support outsourcing
• Help desk outsourcing
• Back-office outsourcing
• CRM support
• Customer surveys
• Database validation
• IVR services
• Quality monitoring
• Workforce management

Contact information:

• Website: globalbilgi.com.ua
• Phone: +38 (044) 237 37 00
• Address: Ukraine, Kyiv, str., Mytropolyta Vasylia Lypkivskoho, 45, NEST Business Centre, 03035
• Facebook: www.facebook.com/globalbilgiukraine
• LinkedIn: www.linkedin.com/company/global-bilgi-ukraine-
• Instagram: www.instagram.com/globalbilgiukraine

7. Zenko Group

Zenko Group is an outsourced contact center based in Ukraine. They handle customer communication for businesses and public organizations through phone, email, live chat, and other service channels. Their project experience covers healthcare, finance, technology, government services, and other areas where calls and requests need to follow a defined process.

They organize each account around a separate workflow, assigned technology, and internal quality checks. Their teams monitor the speed and accuracy of request processing and work under confidentiality agreements when projects involve sensitive information. Medical outsourcing work includes patient communication, hotline support, appointment-related calls, inquiry handling, and administrative follow-up.

Key Highlights:

• Multi-channel contact center operations
• Experience with healthcare and public hotlines
• Project-specific workflows
• Internal quality monitoring
• Data protection procedures
• NDA-based confidentiality
• Support for international projects
• Defined protocols for request handling

Services:

• Medical call center outsourcing
• Patient support lines
• Inbound call handling
• Outbound calling
• Appointment-related communication
• Patient inquiry processing
• Hotline management
• Customer support outsourcing
• Live chat outsourcing
• Email support outsourcing
• Help desk outsourcing
• Back-office support
• Quality monitoring
• Administrative follow-up

Contact information:

• Website: bpozenko.com
• Phone: +380 (66) 793 99 23
• E-mail: info@bpozenko.com
• Address: Hetmana Pavla Polubotka Street, 1A, Kyiv, 02100
• Facebook: www.facebook.com/ZenkoUa
• LinkedIn: www.linkedin.com/company/bpo-zenko
• Instagram: www.instagram.com/zenkocompany

8. ARDEM

ARDEM provides healthcare business process outsourcing from teams in the United States, Asia, Latin America, and Africa. Their healthcare work is centered on administrative processes such as EMR and EHR management, insurance processing, claims handling, revenue cycle tasks, and medical document processing. Phone support is delivered alongside data entry and back-office work, so agents can deal with inquiries while related forms, records, and transactions move through the same workflow.

Their projects are managed through cloud platforms, automation tools, and defined performance targets for accuracy and turnaround time. Project managers and solutions teams oversee onboarding and communication, while processing teams work across multiple shifts. ARDEM also uses OCR, robotic process automation, machine learning, and service bots to reduce manual steps in high-volume healthcare processes.

Key Highlights:

• Healthcare and life sciences process support
• Phone and back-office operations
• EMR and EHR workflow experience
• Insurance and claims processing
• Multi-shift global delivery
• Cloud-based project management
• Automation and data capture tools
• Human handling of incoming calls

Services:

• Healthcare call center support
• Medical inquiry handling
• Patient administrative support
• EMR and EHR management
• Insurance processing
• Claims processing
• Revenue cycle support
• Medical data entry
• Test requisition form processing
• Document indexing
• Data capture and extraction
• Back-office support
• Robotic process automation
• Healthcare document conversion

Contact Information:

• Website: ardem.com
• Phone: +1-908-359-2600
• Twitter: x.com/ARDEMinc
• Facebook: www.facebook.com/ARDEMIncorporated
• Linkedin: www.linkedin.com/company/ardem-incorporated

9. BruntWork

BruntWork provides remote staffing for companies that want dedicated team members rather than a fully managed call center. They recruit and screen candidates, check their equipment and internet setup, and test English, logic, and numerical skills before presenting a shortlist. Once a person is hired, the client directs their daily work while BruntWork handles time tracking and monthly billing.

Their agents work across customer communication, scheduling, inbox management, research, data handling, and other administrative tasks. Healthcare organizations can place remote staff into patient support or medical office workflows, provided the client supplies the procedures, systems, and role-specific training. Agents can work within the client's time zone, including overnight schedules and round-the-clock operations.

Key Highlights:

• Dedicated remote staffing model
• Client-managed day-to-day work
• Candidate screening and client interviews
• English, logic, and numerical aptitude testing
• Equipment and internet checks
• Time-zone-aligned scheduling
• Part-time and full-time arrangements
• HIPAA, ISO, and SOC Type 2 information listed in their security resources

Services:

• Remote healthcare staffing
• Patient call handling
• Appointment scheduling
• Calendar management
• Email management
• Customer communication
• Medical office administration
• Data entry
• Spreadsheet management
• Research and data analysis
• Inbound support
• Outbound follow-up
• Virtual assistant staffing
• After-hours staffing

Contact information:

• Website: www.bruntwork.co
• Phone: +1 (951) 383 6954            
• Facebook: www.facebook.com/bruntwork
• LinkedIn: www.linkedin.com/company/bruntworkcareers
• Instagram: www.instagram.com/bruntworkofficial

10. Liveops

Liveops runs healthcare contact center programs for health plans, providers, pharmaceutical companies, virtual care businesses, and other healthcare organizations. Their agents handle member and patient questions, claims assistance, benefits navigation, open enrollment, provider inquiries, and technical troubleshooting. They also cover Medicare and Medicaid redetermination programs, pharmaceutical support, medical device questions, and adherence education.

They use a distributed agent network and schedule coverage in 30-minute increments, allowing teams to change staffing around enrollment periods, seasonal demand, and sudden increases in call volume. Healthcare agents select programs that match their background and complete program-specific certification. Calls and digital interactions follow healthcare security procedures designed to protect patient information and meet regulatory requirements.

Key Highlights:

• Healthcare-specific contact center programs
• Distributed agent network
• 30-minute scheduling increments
• Domestic, nearshore, and offshore coverage
• Program-certified healthcare agents
• Support for patients, members, and providers
• Healthcare privacy and security procedures
• Flexible coverage for changing call volumes

Services:

• Healthcare call center outsourcing
• Patient support
• Health plan member services
• Provider support
• Claims assistance
• Benefits navigation
• Open enrollment support
• Medicare and Medicaid redetermination support
• Patient navigation
• Eligibility support
• Pharmaceutical program support
• Medical device assistance
• Medication adherence education
• Technical troubleshooting
• 24/7 omnichannel support

Contact information:

• Website: liveops.com
• Address: 455 Market St, Ste 1940, PMB 388911, San Francisco, CA 94105-2448
• Facebook: www.facebook.com/LiveopsInc
• Twitter: x.com/liveops
• Linkedin: www.linkedin.com/company/liveops-contact-center-solutions
• Instagram: www.instagram.com/liveops

11. Cognizant

Cognizant works with healthcare organizations on technology modernization, process redesign, and business operations. Their healthcare business process services sit within a wider model that combines industry operations with digital platforms, data, automation, and AI. They work with organizations that need to update existing systems while continuing to manage ongoing administrative and customer-facing processes.

Their approach focuses on connecting technology changes with the way healthcare teams work each day. This includes reviewing processes, building or modernizing platforms, introducing AI into existing operations, and managing workflows after implementation. 

Key Highlights:

• Healthcare technology and process services
• Business process operations
• Technology modernization
• AI implementation
• Digital platform development
• Workflow redesign
• Enterprise-scale delivery
• Ongoing operational management

Services:

• Healthcare business process services
• Healthcare technology modernization
• Process transformation
• AI-enabled operations
• Digital experience services
• Workflow automation
• Data and analytics
• Platform implementation
• Application modernization
• Managed business operations

Contact information:

• Website: www.cognizant.com
• Phone: (908) 809-7000
• Email: inquiry@cognizant.com
• Address: 200 Somerset Corporate Blvd, Suite 8001, Bridgewater (New York metro) 08807, NJ
• Linkedin: www.linkedin.com/company/cognizant
• Twitter: x.com/cognizant
• Facebook: www.facebook.com/Cognizant
• Instagram: www.instagram.com/cognizant

12. Guideway Care

Guideway Care, previously presented through the Sequence Health brand, focuses entirely on healthcare contact center work. Their teams handle patient scheduling, nurse triage, insurance verification, after-hours calls, and follow-up across hospitals, health systems, medical practices, community health centers, and payer organizations. Licensed nurses use established clinical protocols, while non-clinical agents work within healthcare-specific training and workflows.

Their operating model is built around patient activation rather than basic call disposition. Agents look for practical barriers such as transportation problems, cost concerns, language needs, and scheduling confusion, then work toward a confirmed next step. AI is used for risk scoring, journey monitoring, and workflow decisions, while human agents handle conversations that require judgment or empathy. Their teams also work inside client EMR, scheduling, and escalation systems.

Key Highlights:

• Healthcare-only operating model
• Licensed nurse triage teams
• Healthcare-trained contact center agents
• EMR and scheduling system integration
• Behavioral guidance methods
• Closed-loop patient follow-up
• AI-supported workflow management
• SOC 2 framework

Services:

• Medical contact center services
• Nurse triage
• After-hours support
• Appointment scheduling
• Insurance verification
• Patient outreach
• Barrier resolution
• Care follow-up
• Escalation handling
• Patient navigation
• Scheduling confirmation
• Clinical call routing

Contact information:

• Website: www.sequencehealth.com
• Phone: 855.821.0823
• E-mail: info@guidewaycare.com

13. Global Healthcare Resource

Global Healthcare Resource provides healthcare staffing and managed operational support for revenue cycle and patient communication work. Their teams include call center agents, medical coders, billing specialists, and other healthcare operations staff. Delivery is organized across the United States, India, and the Philippines, with projects structured around the processes, systems, and workload of each healthcare organization.

Training is handled through their Global Academy, where staff are evaluated and assigned role-specific education and credentialing. Their call center work sits alongside billing, coding, insurance, and back-office functions, which allows patient calls and related administrative tasks to move through the same operation. Compliance and data security are also built into their healthcare staffing model.

Key Highlights:

• Healthcare-focused staffing
• Call center and revenue cycle teams
• Role-based training and credentialing
• HIPAA-aligned operations
• Offshore and domestic delivery
• Patient and back-office workflows
• Medical billing and coding expertise
• Dedicated compliance processes

Services:

• Healthcare call center services
• Patient contact center support
• Appointment scheduling
• Insurance verification
• Billing inquiries
• Revenue cycle management
• Medical coding
• Claims follow-up
• Patient account support
• Payment communication
• Back-office processing
• Healthcare staffing
• Credentialing and training

Contact information:

• Website: www.globalhealthcareresource.com
• Phone: 404-845-7771
• Address: 1201 Peachtree Street NE, Building 400, Floors 1-2-3, Atlanta, GA 30361
• Facebook: www.facebook.com/GlobalHealthcareResource.Social
• LinkedIn: www.linkedin.com/company/global-healthcare-resource

14. Fusion CX

Fusion CX provides outsourced customer experience services across healthcare, life sciences, telecom, utilities, financial services, retail, and travel. Their teams work through voice, email, chat, social media, and messaging channels, with healthcare programs handled through dedicated industry operations rather than a general shared service model. They also provide multilingual delivery across domestic, nearshore, and offshore locations.

Their healthcare contact center work combines live agents with quality monitoring, automation, analytics, and digital tools. Services cover inbound and outbound calling, technical support, collections, patient communication, and other customer-facing processes. Fusion CX also develops AI products for quality management, speech handling, analytics, and agent assistance, which are used alongside human teams in daily operations.

Key Highlights:

• Healthcare and life sciences operations
• Voice and digital support channels
• Multilingual service delivery
• Domestic, nearshore, and offshore teams
• Human and AI-assisted workflows
• Quality assurance systems
• Industry-specific delivery teams
• Omnichannel communication

Services:

• Medical call center outsourcing
• Inbound call center services
• Outbound call center services
• Patient support
• Appointment communication
• Email support
• Live chat support
• Social media support
• Technical support
• Collections support
• Multilingual customer service
• Quality assurance
• Cognitive automation
• Digital customer experience

Contact information:

• Website: www.fusioncx.com
• Phone: +919073900798
• Email: contact@fusioncx.com
• Address: Webel IT PARK – Durgapur , Palashdiha, Industrial Area, Durgapur, West Bengal – 713208
• Twitter: x.com/fusion_cx
• Linkedin: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial

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Conclusion

Medical call center outsourcing companies differ in more than size or location. Some focus on patient and member communication, while others bring in clinical staff, revenue cycle support, healthcare technology, or wider back-office operations. The right choice depends on what needs to be handled, how closely the external team must work with internal staff, and whether the service involves routine calls or more sensitive clinical and insurance-related conversations.

Before choosing a provider, it is worth looking past the service list and checking how they manage training, scheduling, quality control, data security, and escalation. A medical call center often becomes part of the patient's everyday experience with a healthcare organization. That makes clear processes, consistent communication, and reliable handling of personal information just as important as answering calls quickly.