Customer expectations in logistics have changed. Fast deliveries are important, but clear communication has become just as critical. Whether it's tracking updates, shipment issues, delivery questions, or returns, customer service now plays a bigger role in the overall customer experience than many logistics companies expected a decade ago.

As the industry grows more complex, a number of outsourcing providers have built specialized teams to support logistics, transportation, freight, and supply chain businesses. Some focus on high-volume customer inquiries, while others offer multilingual support, back-office assistance, or industry-specific expertise.

This list highlights some of the best logistics customer service outsourcing companies in 2026. The providers featured below serve organizations of different sizes and across various logistics segments, giving businesses a broad view of the outsourcing partners active in the market today.

1. NeoWork

NeoWork works with businesses that need operational support across customer-facing and back-office functions. In logistics customer service, we help manage everyday communication related to shipments, delivery updates, order issues, customer inquiries, and administrative tasks. Our teams become part of existing workflows and provide consistent support as customer demand changes. One factor that helps us maintain service continuity is our 91% annualized teammate retention rate, which supports long-term team stability and process knowledge.

We also support organizations involved in transportation, supply chain operations, eCommerce fulfillment, and logistics coordination. Alongside customer service activities, our dedicated teams assist with operational processes that keep information moving between customers, carriers, and internal departments. We use a structured hiring approach when building teams for customer service and operational support, reflected in our 3.2% candidate selectivity rate.

Key Highlights:

• Dedicated customer support teams
• Experience supporting logistics and supply chain operations
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate
• Multilingual customer service capabilities
• Support for customer-facing and back-office functions
• Flexible team structures for changing workloads
• Integration with existing business processes
• Coverage across multiple communication channels
• Long-term operational support model

Services:

• Logistics customer service outsourcing
• Shipment tracking assistance
• Delivery status and order update support
• Customer inquiry management
• Email and chat support
• Phone support services
• Returns and issue resolution support
• Order management assistance
• Back-office administrative support
• Data entry and documentation processing
• Supply chain support operations
• eCommerce customer support

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Innovature BPO

Innovature BPO provides outsourced customer service and back-office support for businesses operating in logistics and transportation. Their logistics-related services cover areas where timely communication and accurate information are important, including shipment updates, customer inquiries, order processing, documentation support, and issue resolution. The company highlights the role of customer service as part of day-to-day logistics operations, especially in environments where shipments, schedules, and customer requests continue across different time zones.

A significant part of their logistics support is connected to operational administration. Teams assist with billing processes, reporting, proof of delivery verification, trade compliance documentation, claims handling, and communication between shippers and receivers. Their approach combines customer-facing support with back-office functions that help logistics providers maintain consistent service and keep operational information organized.

Key Highlights:

• Customer service support for logistics and transportation companies
• 24/7 operational support capabilities
• Back-office outsourcing services
• Multilingual support environment
• Shipment communication and coordination assistance
• Documentation and compliance support
• Integration with logistics workflows
• Experience supporting global supply chain operations

Services:

• Logistics customer service support
• Shipment tracking assistance
• Delivery status updates
• Customer inquiry management
• Claims and exception handling
• Order entry and scheduling support
• Proof of delivery verification
• Trade compliance documentation support
• Billing support
• Operational reporting
• Email and phone support
• Back-office administration

Contact Information:

• Website: innovatureinc.com
• Email: info@innovatureinc.com
• Facebook: www.facebook.com/innovaturevn
• Twitter: x.com/innovaturebpo
• LinkedIn: www.linkedin.com/company/7572433
• Address: 15R, Avenir Building, Archbishop Reyes Ave Lahug, Cebu City
• Phone: +1 201 862 8668

3. Infosys BPM

Infosys BPM offers business process management services for organizations involved in transportation, logistics, and supply chain operations. Their logistics practice focuses on operational processes that support freight movement, transportation planning, shipment management, and warehouse-related activities. The company works across different stages of logistics operations, helping businesses manage both customer-facing and administrative functions.

Their logistics services extend beyond customer communication and include support for planning, execution, sourcing, compliance, and data management. This creates a broader operational support structure for companies that need assistance handling logistics workflows, shipment coordination, and supply chain information across multiple business processes.

Key Highlights:

• Business process management services for logistics operations
• Support for transportation and supply chain activities
• Logistics planning and execution capabilities
• Compliance and trade management support
• Warehouse-related operational assistance
• Data management services
• Process-driven logistics support
• Analytics and reporting functions

Services:

• Logistics customer support
• Transport planning support
• Load planning and optimization
• Shipment modification management
• Transport execution support
• Freight claims management
• Global trade management
• Compliance support
• Warehouse management support
• Logistics sourcing assistance
• Master data management
• Logistics analytics and reporting

Contact Information:

• Website: www.infosysbpm.com
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Instagram: www.instagram.com/infosysbpm
• Address: 3225 Cumberland Blvd. SE, Suite 600 / 700, Atlanta GA 30339,USA
• Phone: +1 770 690 1500

4. CustomerServ

CustomerServ focuses on connecting businesses with outsourced customer service solutions across several industries, including shipping and logistics. In logistics environments where customers expect quick answers about deliveries, shipment status, and service issues, the company emphasizes support that helps manage communication across multiple channels. Their logistics-related services are designed around common challenges such as tracking requests, delivery concerns, seasonal demand spikes, and customer inquiries throughout the shipping process.

The company also addresses the operational side of customer interactions by supporting communication between businesses and their customers during high-volume periods. Along with traditional contact center functions, they provide support through phone, chat, email, SMS, mobile applications, and social media channels. Their logistics customer service offering is closely tied to shipment visibility, issue resolution, and ongoing customer communication.

Key Highlights:

• Outsourced customer support for shipping and logistics companies
• Omnichannel customer service capabilities
• Multilingual support options
• Seasonal scaling support
• Shipment and delivery inquiry management
• Customer experience support across multiple touchpoints
• Support for high-volume contact environments
• Dedicated service teams

Services:

• Logistics customer service support
• Shipment tracking assistance
• Package location support
• Delivery inquiry handling
• Complaint management
• Live chat support
• Email support
• SMS support
• Mobile app support
• Social media support
• Phone support
• Customer retention support

Contact Information:

• Website: www.customerserv.com
• Facebook: www.facebook.com/customerservltd
• Twitter: x.com/CustomerServLTD
• LinkedIn: www.linkedin.com/company/3568081
• Address: 19901 Southwest Fwy Ste 163, Sugar Land, TX 77479
• Phone: 855-449-2770

5. Resolvable

Resolvable provides outsourced customer service support for logistics businesses that need assistance managing communication around deliveries, fulfilment, freight movements, and shipment updates. Their logistics-focused teams support both business and consumer interactions, helping companies maintain communication with customers throughout different stages of the delivery process. The company places particular attention on handling tracking requests, delay notifications, and shipment-related questions.

Customer support operations are integrated into existing business systems and workflows, allowing logistics providers to maintain continuity across customer interactions. Their services cover both short-term increases in support demand and ongoing operational requirements, with customer communication remaining a central part of the offering. The company also supports around-the-clock service coverage for logistics organizations that operate beyond standard business hours.

Key Highlights:

• Logistics-focused customer support teams
• Support for B2B and B2C communication
• 24/7 customer service coverage
• CRM and helpdesk integration capabilities
• Shipment and delivery support experience
• Dedicated support teams
• Flexible staffing approach
• Customer communication management

Services:

• Logistics customer service support
• Tracking inquiry management
• Shipment update support
• Delivery status communication
• Delay notification handling
• Customer issue resolution
• Email support
• Chat support
• Phone support
• After-hours customer service
• Order update assistance
• Customer communication support

Contact Information:

• Website: resolvable.com
• Phone: 0330 229 2112

6. Rely Services

Rely Services provides business process outsourcing solutions across multiple industries, including logistics and supply chain operations. Within logistics, their support is largely connected to administrative and operational processes that help businesses manage information, documentation, and workflow-related tasks. Their services are often used by companies looking to reduce the workload associated with routine logistics processes and data management activities.

The company's logistics offering combines customer-facing support with back-office functions that support day-to-day supply chain operations. Alongside logistics administration, they assist with freight-related documentation, invoice processing, supply chain support, and data entry tasks. This creates a broader support structure for organizations that require operational assistance alongside customer service activities.

Key Highlights:

• Logistics and supply chain BPO services
• Back-office support capabilities
• Freight administration experience
• Data processing and management services
• Workflow support for logistics operations
• Process-focused service model
• Administrative support functions
• Industry-specific outsourcing services

Services:

• Logistics customer support
• Logistics data entry
• Freight invoice processing
• Supply chain support services
• Documentation management
• Back-office administration
• Data processing
• Order information management
• Records management
• Reporting support
• Administrative assistance
• Customer inquiry support

Contact Information:

• Website: www.relyservices.com
• Email: info@relyservices.com
• Facebook: www.facebook.com/Relyservices-458528721345293
• Twitter: x.com/RelyServices_
• LinkedIn: www.linkedin.com/company/rely-services-inc
• Instagram: www.instagram.com/rely_services_inc
• Address: 957 N Plum Grove Rd STE B, Schaumburg, IL 60173
• Phone: (+1) 847-310-8750 

7. Outright BPO Services

Outright BPO Services works with freight forwarding and logistics companies that require customer service support as part of their daily operations. Their focus is closely connected to import and export activities, where communication between customers, carriers, shipping lines, and forwarding agents plays an important role. The company supports businesses that handle large volumes of shipment-related inquiries and ongoing coordination tasks.

Communication management sits at the center of their logistics support services. Their teams assist with responding to customer questions, handling shipment-related issues, maintaining contact with logistics partners, and managing inbound and outbound correspondence. The services are structured around helping freight and logistics providers maintain consistent communication throughout the shipping process.

Key Highlights:

• Focus on freight forwarding and logistics support
• Customer service outsourcing for shipping operations
• Experience with import and export processes
• Communication support across logistics networks
• Shipment issue management
• Email handling support
• Customer and supplier communication assistance
• Freight industry knowledge

Services:

• Logistics customer service support
• Shipment inquiry management
• Customer communication support
• Freight coordination assistance
• Inbound email management
• Outbound email management
• Shipment issue resolution
• Delivery information support
• Customer relationship support
• Supplier communication assistance
• Shipping line coordination
• Export and import support

Contact Information:

• Website: outrightbposervices.com
• Email: contact@outrightbposervices.com
• Address: Unit 32-01, Level 32, The Vertical Corporate office Tower B, Bangsar South, No.8 Jalan Kerinchi, Kuala Lumpur 59200
• Phone: +60 321177173

8. Eastvantage

Eastvantage provides logistics support outsourcing services that combine customer service activities with broader supply chain support functions. Their logistics teams assist businesses with customer communication related to orders, shipments, delivery updates, and post-delivery concerns. The company works with organizations that need additional operational support while managing changing customer expectations and logistics workloads.

Beyond customer interactions, the company supports several logistics processes connected to shipment visibility, complaint handling, and after-sales communication. Their services are supported by teams located across multiple delivery centers, allowing them to assist organizations operating in different regions. Logistics support is delivered alongside technology platforms commonly used for customer service, order management, and shipment tracking.

Key Highlights:

• Logistics support outsourcing services
• Customer service and supply chain support
• Multi-location delivery model
• Order and shipment support experience
• Technology-enabled service delivery
• Support for fluctuating workloads
• After-sales customer assistance
• Logistics process support

Services:

• Logistics customer service support
• Order status assistance
• Shipping inquiry management
• Tracking updates
• Delivery communication support
• Delayed shipment handling
• Lost shipment support
• Complaint management
• Return management support
• After-sales customer support
• Customer inquiry handling
• Logistics coordination support

Contact Information:

• Website: eastvantage.com
• Email: info@eastvantage.com
• Facebook: www.facebook.com/eastvantage
• Twitter: x.com/eastvantage
• LinkedIn: www.linkedin.com/company/eastvantage
• Instagram: www.instagram.com/eastvantage
• Phone: +61 2 8907 0338

9. Invensis

Invensis provides call center and customer support services for logistics and supply chain companies that need help managing shipment-related communication. Logistics businesses often deal with tracking requests, delivery concerns, returns, claims, and customer inquiries coming from different channels throughout the day. The company supports these interactions through dedicated teams that handle communication and help customers stay informed about orders and shipments.

Alongside customer-facing support, Invensis covers several operational tasks connected to logistics workflows. Agents coordinate with carriers, vendors, and internal teams when shipment issues arise, while maintaining records and tracking case progress. The service structure combines customer communication with practical logistics support functions that help businesses manage everyday transportation and supply chain activities.

Key Highlights:

• Logistics and supply chain call center services
• Omnichannel customer support
• 24/7 customer service availability
• CRM and IVR integration capabilities
• Support for shipment-related communication
• Industry-trained customer service agents
• Logistics inquiry management
• Coordination with carriers and vendors

Services:

• Shipment tracking support
• Freight tracking assistance
• Customer inquiry handling
• Delivery issue resolution
• Claims handling
• Billing support
• Returns and reverse logistics support
• Order processing assistance
• Transportation customer care
• Real-time quotation support
• Email support
• Chat support

Contact Information:

• Website: www.invensis.net
• Email: sales@invensis.net
• Facebook: www.facebook.com/invensis
• Twitter: x.com/Invensis
• LinkedIn: www.linkedin.com/company/invensis
• Address: 2785 Rockbrook Dr STE 204 Lewisville, TX 75067
• Phone: +1 (302)-261-9036

10. ADEC Innovations

ADEC Innovations focuses on back-office outsourcing and operational support for logistics companies. Many of the services are connected to the administrative side of transportation and supply chain operations, where document management, freight validation, payment processing, and data accuracy play an important role. The company supports logistics organizations that need structured processes behind daily shipping activities.

Its logistics offering includes document handling, freight bill auditing, address verification, transaction management, and account reconciliation. Attention is placed on keeping information organized and accessible while supporting compliance and operational continuity. For logistics providers dealing with large volumes of documentation and transactions, these services help support the flow of information behind the movement of goods.

Key Highlights:

• Logistics back-office outsourcing services
• Global delivery network
• Document management support
• Freight auditing capabilities
• Data management solutions
• Operational continuity support
• Compliance-focused processes
• Workforce scalability options

Services:

• Freight bill auditing
• Bill of lading verification
• Revenue application support
• Account reconciliation
• Address verification
• Parcel validation
• Fleet data management
• Transaction processing
• Document capture and storage
• Records retention support
• Logistics administration
• Back-office support

Contact Information:

• Website: www.adec-innovations.com
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations

11. Helpware

Helpware provides outsourced customer support and business process services for companies across different industries. Within logistics customer service environments, the company supports businesses that need assistance managing customer communication, order-related inquiries, and operational workflows connected to shipment and delivery activities.

Customer interactions can take place through multiple channels, which is why the company offers support through phone, email, live chat, and help desk services. Combined with back-office capabilities and order management support, these services can be adapted to logistics organizations looking to improve communication with customers while keeping administrative tasks organized behind the scenes.

Key Highlights:

• Customer support outsourcing services
• Multichannel communication support
• Back-office service capabilities
• Order management support
• Help desk operations
• Email and live chat support
• Business process outsourcing expertise
• Operational support services

Services:

• Logistics customer support
• Email support
• Live chat assistance
• Inbound call handling
• Help desk support
• Phone answering services
• Order management support
• Customer inquiry resolution
• Back-office administration
• Data processing support
• Technical support assistance
• Workflow management support

Contact Information:

• Website: helpware.com
• Email: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware-cx
• Phone: +1 (949) 273 - 2824

12. ASL Preservation Solutions

ASL Preservation Solutions discusses logistics BPO services as part of broader outsourcing support for transportation and logistics businesses. The company highlights the operational side of logistics, where businesses need help managing delivery information, customer inquiries, paperwork, payroll-related administration, and shipment updates. These tasks often require consistent attention to detail and timely communication.

A noticeable part of the logistics support focus is customer service. Logistics customers frequently request delivery status information, dispatch updates, freight details, and shipment tracking information. Administrative support is another area tied closely to logistics operations, especially where large volumes of documents and records need to be processed and maintained accurately.

Key Highlights:

• Logistics BPO support services
• Customer service support for transportation businesses
• Administrative process assistance
• Shipment information management
• Documentation support
• Data-driven logistics processes
• Delivery information tracking
• Operational support functions

Services:

• Shipment tracking support
• Delivery update assistance
• Dispatch information support
• Freight information management
• Customer inquiry handling
• Logistics administration
• Documentation processing
• Back-office support
• Data management
• Payroll administration support
• Customer communication services
• 24/7 customer support

Contact Information:

• Website: www.aslpreservationsolutions.com
• Email: admin@aslpreservationsolutions.com
• Facebook: www.facebook.com/aslpreservationsolutions
• Twitter: x.com/aslbpo
• LinkedIn: www.linkedin.com/company/asl-preservation-solution
• Address: 5th Floor, HS 6, RD 3/F, Sector 9, Uttara, Dhaka, Bangladesh, 1230
• Phone: 909-809-5952

13. Silver Bell Group

Silver Bell Group provides logistics outsourcing services focused on customer communication throughout the shipment lifecycle. The company supports carriers, logistics providers, and last-mile delivery operations where customers expect regular updates, quick responses, and communication in different languages. Its services cover both routine shipment inquiries and situations where delays, damages, or delivery exceptions need to be addressed.

The support model combines human agents, digital tools, and integration with logistics platforms. Communication remains a central part of the service, whether customers need tracking information, delivery updates, booking assistance, or post-delivery support. Seasonal volume changes and multilingual communication are areas that receive particular attention within their logistics offering.

Key Highlights:

• Logistics customer support services
• Multilingual customer communication
• 24/7 shipment support
• Support for carriers and 3PL providers
• CRM and TMS integration
• Seasonal staffing flexibility
• Shipment lifecycle support
• Nearshore support capabilities

Services:

• Shipment tracking assistance
• Dispatch communication support
• Booking call management
• Order update handling
• Delivery status communication
• Delay resolution support
• Damage claim assistance
• Live chat support
• Multilingual helpdesk services
• Returns support
• Post-delivery customer care
• Customer follow-up services

Contact Information:

• Website: www.silverbellgroup.com
• Email: sales@silverbellgroup.com
• Facebook: www.facebook.com/silverbellgroup
• LinkedIn: www.linkedin.com/company/silver-bell-group
• Instagram: www.instagram.com/silverbellgroup
• Address: Kneza Mihaila 10, 11000 Belgrade, Serbia
• Phone: +381 64 8170090

14. Key Carrier Management Service (KeyCMS)

Key Carrier Management Service views customer service as an important part of logistics operations, particularly in environments where communication affects delivery visibility and customer satisfaction. The company emphasizes the role of call center services in helping logistics businesses stay connected with customers, answer questions, and maintain communication throughout the transportation process.

Customer support functions are positioned as a way to bring information together from different departments and present it through a single point of contact. This approach helps customers receive updates, ask questions, and resolve concerns without having to navigate multiple channels. The focus remains on communication, transparency, and support throughout the logistics journey.

Key Highlights:

• Call center services for logistics businesses
• Customer communication support
• Multi-channel engagement capabilities
• Information management processes
• Customer relationship support
• Outsourced service model
• Logistics-focused customer assistance
• Communication coordination support

Services:

• Logistics customer service support
• Customer inquiry management
• Delivery status assistance
• Communication support
• Call center operations
• Customer information management
• Issue resolution support
• Multi-channel customer support
• Customer engagement services
• Contact center support
• Administrative assistance
• Customer communication coordination

Contact Information:

• Website: key-cms.com
• Email: info@key-cms.com
• Facebook: www.facebook.com/keycmspvtltd
• Twitter: x.com/keycms6900
• LinkedIn: www.linkedin.com/company/key-cms
• Instagram: www.instagram.com/key_cms
• Address: 1309 Coffeen Avenue, Ste 1200, Sheridan, Wyoming, US - 82801
• Phone: +1 307 393 9719

15. Redial BPO

Redial BPO provides outsourced customer support services for businesses in the logistics sector, including freight companies, carriers, freight forwarders, and third-party logistics providers. While the company is primarily focused on call center operations, its services are closely connected to logistics data management because shipment tracking, customer records, billing information, and service requests all rely on accurate data handling. Managing and updating this information is a routine part of supporting logistics operations and customer communication.

A large portion of their logistics support revolves around processing requests related to shipment status, account information, payments, and customer inquiries. The company offers support in English and Spanish and provides around-the-clock coverage for businesses that need continuous communication with customers and partners. For logistics organizations that manage large volumes of shipment information, customer records, and tracking updates, these services contribute to maintaining organized and accessible operational data.

Key Highlights:

• Logistics-focused outsourcing services
• Support for freight and transportation companies
• 24/7 customer support availability
• English and Spanish language support
• Secure information handling practices
• Nearshore outsourcing model
• Experience supporting 3PL providers
• Customer communication and data management support

Services:

• Shipment tracking support
• Customer inquiry handling
• Logistics data updates
• Order and shipment information management
• Billing support
• Payment support
• Information request processing
• Customer record maintenance
• Call center support
• Sales support
• Customer retention support
• Multilingual customer service

Contact Information:

• Website: redialbpo.com
• LinkedIn: www.linkedin.com/company/redial-bpo
• Address: 4275 Executive Square, Suite 200, La Jolla, CA 92037
• Phone: (858) 465-7872

Conclusion

Customer service has become an important part of logistics operations. When customers need shipment updates, delivery information, or help resolving an issue, the quality of communication often shapes their overall experience just as much as the delivery itself.

The companies featured in this list approach logistics customer service outsourcing from different angles. Some focus on contact center support and customer communication, while others combine customer service with back-office administration, supply chain support, or logistics operations. There are also providers with experience in multilingual support, freight-related processes, and 24/7 service environments.

As logistics networks continue to grow and customer expectations remain high, outsourcing partners play a role in helping businesses manage communication across shipments, orders, deliveries, and service requests. This list provides a snapshot of several companies active in the logistics customer service outsourcing space in 2026, each offering its own mix of capabilities, service models, and operational support.